Announcement
☆ Please contact me through Etsy if you have any questions or concerns with your order.
☆ Shipping to the USA:
When we are not in the Holiday Season, I’ve noticed that the packages sent via regular mail to the USA take about 2 weeks or 3 weeks tops. Rarely, there are cases with a delay that takes up to 2 months (it’s usually because of customs).
☆ Let's be Friends! Find me here:
Instagram, Facebook, Tiktok : @xivalandia
🗣 ESPAÑOL, ENGLISH
📍Veracruz, Mexico 🇲🇽
Featured items
Items
All Items
Reviews
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Sharon on Mar 24, 2023
5 out of 5 starsI LOVE ❤️ her. She is so cute!!😍 Little bigger than I thought & well done with quick shipping!! Very glad 😊 I ordered. Thank you so very much!!!!
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Alexander Guerra on Jan 21, 2023
5 out of 5 starsOne of the best handmade plushes I have ever owned. Love it!
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Avianna on Sep 9, 2022
5 out of 5 starsVery detailed yet simple. It is nicely made and the family enjoys Neeble from MIB. It comes with a detachable coffee cup. Very good customer service. :)
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FearlessFlaw on Jun 6, 2022
5 out of 5 starsJust buy it. It's amazing. Please support a amazing etsy.com creator
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Bethany on May 20, 2022
5 out of 5 starsReally cool, realistic octi plush!! Super cool details also!
About xivalandia
About Xivalandia
Shop members
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Silvia Robles (xiva91)
Propietario, Atención Al Cliente, Creador
🗣 Español, English, 中文
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Nestor Gutierrez (HCTKmotion)
Diseñador, Fotógrafo, Creador
Freelance Motion Designer
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
More information
Frequently asked questions
*Shipping Times
Shipping times may vary depending on your country’s Post System and other factors out of my control like customs declarations and Holidays or peak season.
If you have placed an order around the Holidays, please allow extra time for your item to arrive. Shipping during the Holidays or peak season may result in delayed parcels due to the increase in Post activity.
If you have any questions regarding your order, please contact me directly.
*Shipping to the USA
When we are NOT in Holidays or Peak Season, I’ve noticed that the packages sent via regular mail to the USA take about 2 weeks or 3 weeks tops. Rarely, there are cases with a delay that takes up to 2 months (it’s usually because of customs).
*Shipping Method
I have 3 shipping methods: 1) Standard Regular Mail: shipping costs low and affordable for everyone. This means that tracking will be inaccurate and arrive up to 2 months.
2) Upgrade shipping-local mail: Arrives half the time than regular shipping
3) Upgrade DHL: way faster, more expensive and has a super detailed and accurate tracking. Warranty to deliver.
**If you choose standard shipping please note that I can’t be held responsible for any mail losses and that bending or damaging may occur during transit even though I’ve take meassures to prevent it.
Occasionally, please check the tracking history. There are some local post offices that may hold international packages until you pick it up in person.
Communication / Comunicación
💬 Español, English
Choose the one you feel better at to ask any question.
Si tienes dudas, puedes comunicarte en español conmigo.
Lost or delayed Items during transit
Sadly I don’t do any type of refund or product replacement in case of a lost parcel on the Mail. I can’t be held responsible for other countries mail systems flaws.
I am a new artist starting a small business, as you can see, my shop is very small and I can’t afford such expenses when is not even my fault. I am hoping once my little business expands to be able to help more on this cases.
Packaging
All my items are sent in a box wrapped in yellow paper due to local post office regulations.
Note: I have to attach the customs declaration form outside of the package, so the price of your order would be visible even if its marked as a gift. I cannot skip that process.
Seller details
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