Piyama

Bespoke Bridesmaid Robes, Bridesmaid Pajamas & Gifts

Denpasar, Indonesia

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

Announcement    We are taking a break from our Etsy shop after 9 years, due to demand on our ready to ship website. From time to time we will offer heavily stock style/s on here.

Check us out
WWW.PIYAMA.COM

ABOUT US: We are an Australian mother / daughter duo, designing special sleepwear that adds a touch of luxe to the everyday. Our quality, bespoke designs are a labour of love, hand-crafted in beautiful Bali, Indonesia. A favourite of bridal parties, our pieces make unique gifts, that keep on giving!

Don't forget to follow our Instagram for updates [ @piyama_co ] and feel free to contact us with any queries! Piyama girls x

Announcement

Last updated on 14 Mar, 2024

We are taking a break from our Etsy shop after 9 years, due to demand on our ready to ship website. From time to time we will offer heavily stock style/s on here.

Check us out
WWW.PIYAMA.COM

ABOUT US: We are an Australian mother / daughter duo, designing special sleepwear that adds a touch of luxe to the everyday. Our quality, bespoke designs are a labour of love, hand-crafted in beautiful Bali, Indonesia. A favourite of bridal parties, our pieces make unique gifts, that keep on giving!

Don't forget to follow our Instagram for updates [ @piyama_co ] and feel free to contact us with any queries! Piyama girls x

41182 Sales

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Greer Alston

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Greer Alston

Reviews

Average item review
5 out of 5 stars
(5621)
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About Piyama

Sales 41,182
On Etsy since 2013

Our Story

Shop members

  • Greer Alston

    Owner, Owner, Operations

    Greer handles the day-to-day operations of Piyama including customer service, order scheduling, wholesale, accounts and social media.

  • Pea Alston

    Owner, Designer, Creator

    Pea, my clever mum is the creative behind the Piyama aesthetic. She is a qualified fashion designer, and has a history of wedding dress designing, along with custom evening wear pieces. Design and tailoring runs through her family.

  • Maddie Alston

    Customer Service

    Maddie handles customer enquiries and support, and photography / content

Production partners

  • PT. Asia Raya Busana

    Denpasar, Indonesia

    Our incredible manufacturing partner, Khoiri and his experienced, loyal team have been manufacturing our garments for 7+ years. Khoiri is our Bali factory manager and oversees the entire manufacturing process alongside our wonderful suppliers.

Shop policies

Last updated on 21 Mar, 2019

Delivery

See item details for estimated arrival times.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Secure options
Paypal Visa Mastercard Apple Pay Klarna Gift card
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: not accepted

Please contact the seller if you have any problems with your order.

More information

Last updated on 04 Oct, 2022

Frequently asked questions

Sizing details

Please refer to our size charts here [Scroll for different styles]:
***Please take care and refer to style name, not all styles are listed***

https://www.etsy.com/au/listing/219366571/

If the style is not on the size chart listing, you will find detailed sizing information at the bottom of the product description. Please contact me with any queries.

Do you have plus sizes?
Yes, we make some pieces in special sizes XXL (extra $10) and XXXL (extra $20). Please see product size dropdown to see if this is offered.

What is your production time / delivery time?

Please refer to the shop announcement for current lead time updates. Our product is very season so different times of year are busier.

Please be patient with us, as we are a small team and everything is bespoke made-to-order. We ship with DHL express international, which takes 3-7 working days worldwide.

WEDDING ORDERS:
We strongly recommend ordering at least 8 weeks in advance, but if you cannot meet this minimum timeframe, feel free to contact me to discuss PRIOR to ordering :)

Gift wrapping and packaging

All our Etsy orders are beautifully packaged with a branded cotton drawstring bag and blank gift card.

What fabric do you use?

We only use 100% natural fibre fabrics including Rayon & Cotton. They are breathable, soft to the skin, don't itch, and don't sweat. We NEVER use any Synthetic fabrics, including fake silk satin or polyester. All our fabric designs are exclusive to Piyama, we have our own fabric hand-printed using fabric screens here in Bali, double hot-washed, and softened, for an extra luxurious, soft feel fabric. This is part of the bespoke making process we pride ourselves on.

Do you have a size chart for the Maggie Pajama Set?

Yes we do, please refer to this link on picture #3 :
https://www.etsy.com/au/listing/219366571/

USA - Import Taxes over $800 USD

*PLEASE READ: USA Customers*

Please consider the USA customs now charge import fee's on shipments valued at $800 USD or over. We do not cover these import costs. Please contact the customs department for more information.

We do not accept returns or refunds for unclaimed/unpaid taxes for shipments to any country.

Does someone need to sign for the delivery? Signature waiving?

Yes, we ship with DHL express, they require a signature upon delivery, otherwise they will take the parcel back to your local DHL centre for collection. There is an option to waive the signature, however we strongly suggest against this, as parcel theft is a serious issue. If the delivery signature is waived, we or DHL are not liable for lost / stolen parcels, so please carefully consider this prior to doing so.

It is important to note, they will only hold your parcel for a maximum of 14 days, before returning to sender. It is important to track your own parcel online, to avoid this happening - we do not take responsibility for undeliverable parcels.

How do I track my parcel online?

As soon as we have dispatched your parcel, you will receive a notification email. Your tracking number will be visible via the "TRACK PACKAGE" link in the top part of this email. Copy your tracking number.

Go to this website:
http://www.dhl.com/en/express/tracking.html

Paste your tracking number into the right hand side box.

DELIVERY TIME:
3-7 days delivery time approximately

If it is not delivered after 8 working days, please contact me to investigate.

CANADA - Import Duties & Taxes

*PLEASE READ: Canadian Customers*

Please consider the below importation costs prior to ordering. We do not cover any of the below import expenses. You can use this online tool (our product is made and shipped out of Bali, Indonesia) for a more accurate estimate:

https://www.cbsa-asfc.gc.ca/travel-voyage/dte-acl/est-cal-eng.html

You can total the below rates to estimate your import charges (please be mindful different states in Canada have different tax rates):

Duty - @ 18%

+ Tax - @ 12%

+ DHL Processing Fee - $17 CAD Flat Rate (this country processing charge is applicable to Canada only, and is not covered in the shipping price)

Please note we do not accept returns or refunds for unclaimed shipments to Canada.

Seller details

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