Customer Care Tip: Sending an Invoice from PayPal

stellaloella

Story by stellaloella

Published on Feb 26, 2008 in Seller Handbook

Photo by Anda

This article was originally published on February 26, 2008. We’ve updated the content to be current as of October 13, 2010 for the upcoming holiday selling season. Check out Holiday How-To: Offering Services for more great tips on providing those special extra touches for your holiday shoppers.

How to send a revised invoice is a question that comes up from time to time. There are a few situations in which a seller might need to send a customer an updated invoice before she pays. For example: to offer a discount or sale price without editing the listing or if the buyer mistakenly chose “other payment” intending to pay by credit card through PayPal.

To get started, here is the info you’ll need to gather for the PayPal invoice. This is all conveniently included on the Etsy invoice page under Your Etsy > Sold Orders.

  • buyer’s email address
  • quantity of item(s)
  • Etsy transaction ID number (for the “Item ID” field in PayPal)
  • item title or short description
  • price of the item
  • cost of shipping

Here’s how to create an invoice in PayPal for your transaction:

  1. Go to PayPal.com and login to your account.*
  2. Click the “Request Money” tab.
  3. Click “Create Invoice” in the header.
  4. Select “New Invoice” from the drop-down menu and press the “Continue” button.
  5. On this page, you will enter in all the details of the transaction, as noted above. For “Invoice Type,” select “Goods.” Press “Continue” when you’ve got all the info entered. (see the screenshot below)
  6. Review the Invoice. Make sure everything is accurate, then press “Send Invoice.”
  7. You can save a template of the invoice you just sent if you think it will be a common transaction.

Here is how Step 5 looks:

An email will be sent to your customer with all the details and a link back to PayPal to complete the payment. If you go back to My Account, you will see an entry in your My Recent Activity section for the invoice you just sent. This will have a Pending status until the buyer pays you. (Remember, never send the item until you have confirmed payment was received.)

HOT TIP: A buyer can pay using a credit card even if they’re not a registered PayPal member depending on your PayPal settings.

*For international sellers who use a version of PayPal localized to their country (such as PayPal.co.uk for the United Kingdom), the steps may be slightly different in the non-USA versions of PayPal. Please consult PayPal’s Help Center for more information.

Discuss: 192 comments

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  • ColibriDreams

    ColibriDreams says:

    Thanks! I have been thinking about how to do this, and it seems very easy. Helpful article!

    4 years ago

  • RonH

    RonH says:

    Yes, thank you very much for this info. I will add a comment to my shipping/buying instructions and use this. I knew about the possibility, but it had slipped my mind.

    4 years ago

  • AspenSpa

    AspenSpa says:

    This series is such a great idea! Very helpful for our lovely newbies. =)

    4 years ago

  • lilithu

    lilithu says:

    I love your all articles! they are really helpful! good job.

    4 years ago

  • kalicat

    kalicat says:

    How do we get the email address of a client?

    4 years ago

  • kfarrell

    kfarrell says:

    kalicat - the easiest way to get a buyer's email address is to convo them and ask for it.

    4 years ago

  • safarilee

    safarilee says:

    Great article. Screenshots are so great!

    4 years ago

  • eclipse

    eclipse says:

    We already get a buyer's email address in the transaction details and the transaction email we get from Etsy. You don't have to ask for it.

    4 years ago

  • EvertM

    EvertM says:

    Hmm, looks like PayPal doesn't like me. I am unable to create any invoices... All I get is a box with 'Click here to retry'... which I can do until Hell freezes over, because clicking there doesn't change anything. A friend of mine tried, and he does get the invoicing page. Why does PayPal not like me...? snif, snif... ;-)

    4 years ago

  • stellaloellaAdmin

    stellaloella says:

    EvertM, I'm sorry you're having problems with PayPal custom invoicing. Have you checked PayPal's Help Center yet for a solution? https://www.paypal.com/us/cgi-bin/helpweb?cmd=_help

    4 years ago

  • wiremajigs

    wiremajigs says:

    THANK YOU ETSY for your excellent customer service, most recently from Joe in CustomerCare. He led me to this article. I've asked questions a couple times before & always received a quick & accurate response. You truly practice what you preach!!!

    3 years ago

  • afroscentric

    afroscentric says:

    I am confused about which to list the transaction item number or the listing number...which number do we put in the paypal space for order number?

    3 years ago

  • smfildes

    smfildes says:

    Thanks, just what I needed!

    3 years ago

  • Dianesloveofsewing

    Dianesloveofsewing says:

    This new to me,and I am going to give it a try.

    3 years ago

  • AshleyTanno

    AshleyTanno says:

    Do you have to send an invoice if they've already paid?

    3 years ago

  • pinkpandamary

    pinkpandamary says:

    I'm newbies and just got a combine shipping request. It is very helpful and I've just send my first invoice to my client. Thanks!

    3 years ago

  • luvit1

    luvit1 says:

    Thank you for all of these articles...I am a newbie "like as of today" and I am setting things up for my shop .... I am a little nervous about this but I'm sure after a few buying transactions I will get the hang of it.

    3 years ago

  • pottery4petsnpeople

    pottery4petsnpeople says:

    Thank you for your quick reply and your help with this.

    3 years ago

  • vintagecollections

    vintagecollections says:

    I sold 3 items yesterday, and the sold section indicates they are paid for through PayPal, but no record of this in my PayPal. Does the checked box mean that is their intention, or that they have done so. Thanks

    3 years ago

  • hellojilli

    hellojilli says:

    Great article, big help as I'm just starting out and wasn't sure how to give discounts without editing the listing! Thanks so much!

    3 years ago

  • Shabbylull

    Shabbylull says:

    Dear etsy Million thanks for you help:) etsy...tsy...sy...y.y.y.y.

    3 years ago

  • WildDaisyDesigns

    WildDaisyDesigns says:

    Very clear and easy to use instructions, just sent my invoice as I didn't include the shipping amt in my listing. Thanks!

    3 years ago

  • davidcoty

    davidcoty says:

    So very helpful and easy to follow for us new Etsyans!!!! Thank you.

    3 years ago

  • LovelyLaurel

    LovelyLaurel says:

    SUPER HELPFUL!I love etsy, its the best!

    3 years ago

  • BlindCicada

    BlindCicada says:

    okay. I followed the directions. Invoice sent successfully thru PayPal. Invoice was paid successfully. But items did not go to sold list. It appears they are still for sale. What next?

    3 years ago

  • jps3dcreations

    jps3dcreations says:

    This is great and easy to use. thanks

    3 years ago

  • javachip

    javachip says:

    for alchemy, if the person requests three different things, how do I get the ID #'s for all of them? and what if I want to bill her for each thing at a different time? (we agreed that payment is after it's completed, and she needs two of the things done quickly but the other one later). thanks so much!

    3 years ago

  • bonjuju

    bonjuju says:

    i have noticed that some of the shops have the number of items for sale listed and underneath it - it does not say how many items have been sold. I would rather not have how many items have been sold since i am new and have not sold many items yet. marketing thing:). Is that something I do from Etsy page? Or how is that done- So that is does show how many items i have sold. thanks.

    3 years ago

  • sillymooseart

    sillymooseart says:

    Thanks for the info. Very helpful!

    3 years ago

  • leonda55

    leonda55 says:

    I'm so impressed at the "help" offered in every stage of buying and selling at Etsy. Even those of us who have difficulty understanding techie stuff are able to follow the well-described steps and produce the desired outcome. And kudos to veteran Etsy subscribers. I have received help when purchasing from a vendor, and they are all so willing to give me a hand from their experience

    3 years ago

  • cuddlycozy

    cuddlycozy says:

    Yes, I am one of the newbies. Only one sale so far but for all the future sales :o) I will use this. Thanks again for all the info.

    3 years ago

  • debut

    debut says:

    Please accept my GIGANTIC thank you for making this tute. It was easy and worked perfectly for my first Alchemy bid as a seller. Yea!

    3 years ago

  • barbdrew

    barbdrew says:

    This information is very helpful to someone who is new to Etsy.

    3 years ago

  • dianna3269

    dianna3269 says:

    I wish we could call someone when we need help.

    3 years ago

  • dinniewrinklesdesign

    dinniewrinklesdesign says:

    Thank you for all the info. It's very helpful for a newbie like me. And you have pictures!

    3 years ago

  • VintageEye

    VintageEye says:

    Wow! This article was just what I needed. I had a customer request a combined invoice for two separate orders. Being a technotard, I started to freak out just a bit. But...never fear Etsy Storque to the rescue. Awesome, easy to understand and...the article had pictures!!!! Etsy is "the" place to buy and sell online..even for technophobes!!!! Thanks

    3 years ago

  • CoCoArtiste1

    CoCoArtiste1 says:

    thanks, I think it's great that whatever I have a question for I can find it here.

    3 years ago

  • paperyjane

    paperyjane says:

    thanks for the great help!!

    3 years ago

  • MichelleLeeAnn

    MichelleLeeAnn says:

    This is such a great site, it is simple to set up shop, and it is a good way to make connections within the artists community. I am very excited about all the possibilities it has opened up. Your help pages are amazingly helpful. Thanks.

    3 years ago

  • LystraK

    LystraK says:

    Very clear and concise. Thanks a lot

    3 years ago

  • johannasjewelry

    johannasjewelry says:

    Thank you for this helpful article!

    3 years ago

  • Lwanga

    Lwanga says:

    I hope this works out ok, Thanks

    3 years ago

  • ifrogcrafts

    ifrogcrafts says:

    Awesome! I just got an order for a custom item & was wondering how I needed to do that. Thanks!!!

    3 years ago

  • bionicunicorn

    bionicunicorn says:

    This article is really helpful, thank you so much!

    3 years ago

  • LJNixonartist

    LJNixonartist says:

    Thank you! This article was quite helpful.

    3 years ago

  • soffietta

    soffietta says:

    Thanks...great info!

    3 years ago

  • PolymerBeadJewelry

    PolymerBeadJewelry says:

    I'm so new I haven't found the ladies room yet!

    3 years ago

  • PenguinsPlunder

    PenguinsPlunder says:

    this is exactly what I needed, thank you!

    3 years ago

  • ButtonsByLouLou

    ButtonsByLouLou says:

    Thankyou very much - was linked to this because I asked this morning. Great.

    3 years ago

  • SIKIU

    SIKIU says:

    How does it work if I send an invoice using Paypal and them make the item appear as SOLD on my store? I don't understand :(

    3 years ago

  • KimFelsen

    KimFelsen says:

    How do I get my items in front of new customers? I'm interested in getting web presence.

    3 years ago

  • BeadedArtz

    BeadedArtz says:

    bookmarking for future reference. Thank you!

    3 years ago

  • Llambchoppes

    Llambchoppes says:

    Thanks for the clear and concise information! I am very new to Etsy and I am excited about the prospect of winning bids and/or creating custom orders. ;)

    3 years ago

  • shecological

    shecological says:

    This is a great tutorial but I am not sure when I need to send an invoice. Is it only under certain circumstances or every time? I have sold 16 items and have never sent an invoice. I have also bought a lot on etsy and I don't think I have ever received one. Am I doing something wrong? Usually I just look at my "sold category and see if it says "payment received"

    3 years ago

  • TheChownJewels

    TheChownJewels says:

    Sooooo useful! I have also only recently joined etsy and I'm not entirely sure if anyone will post an answer to this question here or if some knowledgeable person will email me, but here we go: What if someone was planning to 'wait for an updated invoice' for a discount/promotion, but has misunderstood, and sent you payment anyway? If you 'refuse' their initial payment and send them an updated invoice, is this ok or will it affect their buyer status in any way? As a reply to 'shecological', in case noone else has replied (as I say, not entirely sure how this works!), my understanding is that if a customer has paid via paypal, you only need to send them an invoice a) if a customer particularly requests one, as the normal confiramtion emails suffice for most people b) if you need to adjust the amount to be paid I hope this helps, but if I am totally wrong about this, please somebody tell me as well!

    3 years ago

  • gizmohandme

    gizmohandme says:

    i also am a newbie to selling. i made the mistake of editing the price on my items, but stated it in my shop announcement. was this a mistake? which do you find to be a better? revising an invoice or editing the item price? i wish their was a way to put in a coupon code b4 it actiually goes to payment method. i think, and i am speaking for myself, of course, that it is nice to see a re-calculation b4 my eyes. and watch the price go down! :) i would just hate to go back and re-re-edit. lots of great questions asked here, and i am a bit confused on when to send an invoice. i know when i purchased a product, i went straight to paypal and paid. ????hmmm

    3 years ago

  • bibs4drips

    bibs4drips says:

    i just made my first sell (yuppie) and i didn't know that i can send the invoice with a changed price. i changed the price by hand on the site, the customer paid and then i changed again. the info above is very very helpful. thanks!

    3 years ago

  • Planetpollyanna

    Planetpollyanna says:

    Thanks, I have seen the comment on some shops that say they'll send an "updated invoice" for certain situations and now I know how to do it if the need arises. Thanks so much for the important info.

    3 years ago

  • KymminNC

    KymminNC says:

    I wish I had read this article long ago! This is so much easier than what I have been doing! Thank you for the great articles!!

    3 years ago

  • VintageBright

    VintageBright says:

    Thank you ! This made a world of difference!

    3 years ago

  • PDXfabricdeli

    PDXfabricdeli says:

    Invoices are great, but very time consuming if there is no easy way to transfer all the sales info. OR ? did I miss something?

    3 years ago

  • horshid

    horshid says:

    Thank u;)

    3 years ago

  • MurdieK

    MurdieK says:

    I am so very new to all this. Thank you for the help in what to do once I make a sale.

    3 years ago

  • baasheep2

    baasheep2 says:

    OMG! Thank you! I just made my first sale and had absolutely no idea what to do! Love you guys!

    3 years ago

  • patksdesigns

    patksdesigns says:

    This was very helpful....easy instructions!!!!! Thanks!

    3 years ago

  • POPPYPRINCESS

    POPPYPRINCESS says:

    I am still confused just made my first sale, customer is paying by paypal, it says to check customer address against paypal receipt, there isnt one and no record of payment in my paypal account, help , does the payment go through straight away? do i have to send an invoice? I hope some one can help.

    3 years ago

  • JonesyAndCrane

    JonesyAndCrane says:

    So helpful! How would I get around without these articles?!?

    3 years ago

  • LollyBopBaby

    LollyBopBaby says:

    Just what I needed, thank you for the help!!

    3 years ago

  • playbirdplay

    playbirdplay says:

    well the only thing about using the paypal invoice is I have using etsy for conversations and not a personal email address. This is a custom order, if I create an invoice outside of etsy, how does it show on my feedback?

    3 years ago

  • pippibean

    pippibean says:

    thanks!

    3 years ago

  • TheRusticRoosterFarm

    TheRusticRoosterFarm says:

    thanks, this was very helpful

    3 years ago

  • A2SeaCreations

    A2SeaCreations says:

    I have been using PayPal for awhile now because of my other website - 'Tickleberry Telegrams'. I have found PayPal to be very user-friendly and I always get an email from them when something is happening in my account so it is so easy to keep track of everything. Especially for people like me who aren't too swift at the paperwork end of things. Thanks for all the info you provide to us Etsyians! Cheers, Micki

    3 years ago

  • Deezden

    Deezden says:

    Just the same question again: 'Do I send an invoice after payment is already made?' I have had all transactions real smooth and easy, so I didn't need to send invoice before payment was made through Paypal. Thanks. d.

    3 years ago

  • shawndrathea

    shawndrathea says:

    just trying to understand all it takes to make a sale.etsy is the best!

    3 years ago

  • PleasingToTheEye

    PleasingToTheEye says:

    Hi, Lately shipping is killing my profit margin, can I send an invoice for the difference in payment I received to help cover the added expense? I don't know how much something will cost to ship until I know where it is going...how do you handle this situation? Thank you. Debbie

    3 years ago

  • JanelDudleyBeads

    JanelDudleyBeads says:

    I'm so glad I found this! Thank you so much for the step-by-step! Very helpful! :) Janel

    3 years ago

  • mouserkinsmagic

    mouserkinsmagic says:

    Thank you for posting this...never had to use this info until today and would have been clueless if this wasn't here, lol! Thank you!

    3 years ago

  • kitschcrazy

    kitschcrazy says:

    Thanks Etsy, this was really helpful. Is there any way you could make these tips downloadable as PDFs so we can save them to our desktops for easy access?

    3 years ago

  • Brileys

    Brileys says:

    I think that it will only make sense to me when I actually do a transaction(no sales yet). Can't seem to understand how the money gets to me once they have paid thru paypal. Thanks to everyone for all the great comments Phyllis

    3 years ago

  • tabby59

    tabby59 says:

    If a customer buys from etsy AND from ebay or another shopping site say (folksy) , how can you combine all items so that they pay just one invoice rather than 2 invoices! It then means paypal don't take 2 lots of fees from you, just one!! Jane :o)

    3 years ago

  • exquisiteaccessories

    exquisiteaccessories says:

    Thanks for the helpfull tip's it all makes sense.

    3 years ago

  • PeaceGarden

    PeaceGarden says:

    I have a client who wants to buy three items with cash. She doesn't have a computer..I know very hard to believe, but true. Can I create the receipt, sans shipping since this is a hand to hand sale and then the percentage to etsy will come from my paypal account??? Clear as mud???? Laura

    3 years ago

  • SimplyNu

    SimplyNu says:

    Very useful. Thanks again Etsy!

    3 years ago

  • OliviasCreations

    OliviasCreations says:

    Thanks for all the help. I am on my way now.

    2 years ago

  • LatentImaging

    LatentImaging says:

    Thank you for the how to! I love how easy Etsy has made this! I have been using Paypal for a while just to shop, I never knew there was so much that they offered!

    2 years ago

  • FashionFauxPas

    FashionFauxPas says:

    Yaay! Very useful for my first alchemy request. Thank you!

    2 years ago

  • SnazzySnugglies

    SnazzySnugglies says:

    Thanks for the step-by-step instructions. I'm a new seller and will appreciate the tips whenever I make my first sale!

    2 years ago

  • playswithpaper828

    playswithpaper828 says:

    Great Article! In less than three minutes I sent an invoice to a customer who lost her own invoice. Being new myself, I simply looked up my question and *bang* it was just that easy!

    2 years ago

  • littlepinkpebble

    littlepinkpebble says:

    cool thanks~!!

    2 years ago

  • YuStudios

    YuStudios says:

    Hi, I am a new member and don't really understand how Etsy links Paypal to my items if I accept Paypal. If I have a promotion item associate with other items, how can I show 10% off from this promotion item if they buy other items together? When I add a new item on Etsy, should I also have this item in my Paypal account? Thank you for your help!

    2 years ago

  • Simag

    Simag says:

    THANK YOU FOR THE GREAT INFO!

    2 years ago

  • adventuresinclay

    adventuresinclay says:

    Thanks for the good info! I just started my store and didn't even know how to do invoices.

    2 years ago

  • ShellScapes

    ShellScapes says:

    Thanks! Just received my first Alchemy order and need this information. Very easy to follow and much appreciated!

    2 years ago

  • SuellensCreations

    SuellensCreations says:

    As many, I'm new to all of this. Made 2 sales but didn't know I had to send an invoice. They paid through PayPal and I was notified. Is there something I'm missing?

    2 years ago

  • lovepetals

    lovepetals says:

    This is great information. I am sure this will come in handy one day soon. This paypal stuff gets confusing but I am sure I will get the hang of it. Thanks.

    2 years ago

  • GlassPanes

    GlassPanes says:

    How do I add sales tax in etsy so if a person orders an item and pays for it before I know about it they will also be charged sales tax if in California like me?

    2 years ago

  • EnjoyLiving

    EnjoyLiving says:

    Thanks I found exsactly what I needed - great help

    2 years ago

  • CranberryCrafts

    CranberryCrafts says:

    Understanding how gift certificates are redeemed on the Seller end was not easy for me to come by. This article has helped me to further understand the process.

    2 years ago

  • StitchesOfThePast

    StitchesOfThePast says:

    Thanks for this wonderful article!

    2 years ago

  • dreamym

    dreamym says:

    Thank you so much! This article is really helpful!

    2 years ago

  • APinchOfCheer

    APinchOfCheer says:

    Thanks, this looks fairly straighforward. I had been wondering how to do this.

    2 years ago

  • bethany18

    bethany18 says:

    I love etsy! Thanks so much for the helpful tips and advise!

    2 years ago

  • natalya1905

    natalya1905 says:

    Thank you very much! This step-by-step instruction helped me today.

    2 years ago

  • BellaCoolaDesigns

    BellaCoolaDesigns says:

    thanks for the great info.

    2 years ago

  • FreshLemonBlossoms

    FreshLemonBlossoms says:

    I just had my first Alchemy request and this came in handy for walking me through the invoicing. Thank you so much for these helpful articles!

    2 years ago

  • CandlesByMarla

    CandlesByMarla says:

    I also was wondering how to do this - this was very helpful - can't wait for my first sale to try this out! - Thank, Marla C.

    2 years ago

  • blueberrythreads4u

    blueberrythreads4u says:

    Thank you...it worked...Raye of Sunshine.

    2 years ago

  • UniqueShiny

    UniqueShiny says:

    Thanks for the great info.

    2 years ago

  • backyardprims

    backyardprims says:

    Thanks, what a big help. I never knew I could do that and several buyers have asked.

    2 years ago

  • LondonParticulars

    LondonParticulars says:

    Great tutorial, with the holidays coming up I can see this helping to sort through a lot of the NTE confusion!

    2 years ago

  • ThePolishedWolf

    ThePolishedWolf says:

    Hey, Does anyone know if it's possible to change/adjust the total for an invoice after someone has bommitted to buy? I want to use this for local pick-ups and possibly discounts.

    2 years ago

  • handheadheart

    handheadheart says:

    That's great, it easy to use.' THanks,

    2 years ago

  • Lotusgill

    Lotusgill says:

    Thanks it is very useful information.

    2 years ago

  • bstrung

    bstrung says:

    Thanks! Will try it!

    2 years ago

  • SimplyNaif

    SimplyNaif says:

    Very helpful...merci!

    2 years ago

  • SimplyNaif

    SimplyNaif says:

    Very helpful ... merci!

    2 years ago

  • TrinketTrove

    TrinketTrove says:

    Thank you! Was wondering how to do this...

    2 years ago

  • monsterandsquirrel

    monsterandsquirrel says:

    thank you very very helpful!

    2 years ago

  • EyvindsAlchemy

    EyvindsAlchemy says:

    thanks for the tips.

    2 years ago

  • CraftMeCrazy

    CraftMeCrazy says:

    That was very helpful! Thank you!

    2 years ago

  • rakshniyavintage

    rakshniyavintage says:

    Thanks for having this! I was confused by the ID number and was'nt sure the transaction number would do (but now I see that's the number I should put in).

    2 years ago

  • karma1969

    karma1969 says:

    Here I am another newbie. Trying to set up Paypal. Am somewhat savy of Internet, but new to selling. When my item sells, will the item vanish from account for me to add new item? Also, having trouble configuring shipping costs because I will have small items such as jewelry and large such as mobiles and such.

    2 years ago

  • littlepinkpebble

    littlepinkpebble says:

    it has helped me so many times because i keep forgetting lol

    2 years ago

  • JennifersGift

    JennifersGift says:

    I'm still confused how do you make your item appear as sold once you have received payment? ANYONE?

    2 years ago

  • mckennaimpressions

    mckennaimpressions says:

    This helps so much! Thank you!

    2 years ago

  • WalnutSpinney

    WalnutSpinney says:

    Just what I wanted to know -- thanks!

    2 years ago

  • artbydennis

    artbydennis says:

    Very helpful! Answered many of my questions. Thanks!

    2 years ago

  • 1of1JewelryDesign

    1of1JewelryDesign says:

    Thanks just the info I needed...great stuff!

    2 years ago

  • ilikeitiloveit

    ilikeitiloveit says:

    Thought this might be the way to send an invoice. You have confirmed it. Now I am secure in my thoughts. Thanks for the info

    2 years ago

  • elemegibere

    elemegibere says:

    Thank you for bill paypal, no problem

    2 years ago

  • thetrendygirl

    thetrendygirl says:

    great tips...

    2 years ago

  • TheWhiteHare

    TheWhiteHare says:

    this was a big help as a customer of mine seems to have accidentally clicked "other form of payment" and couldn't find how to pay through paypal on her etsy invoice

    2 years ago

  • KimonosAndMore

    KimonosAndMore says:

    I was wondering how to do this. Thanks for the easy to understand directions!

    2 years ago

  • CoconutPalmDesigns

    CoconutPalmDesigns says:

    Thanks so much for this article. I always stress over doing these paypal invoices but this made it very easy! Cheers :-) - CoconutPalmDesigns

    2 years ago

  • quiltsbySEW

    quiltsbySEW says:

    I imagine this will be very helpful once I have my first sale.

    2 years ago

  • Savlabot

    Savlabot says:

    I was so happy to find this article, super easy to follow the directions. I would not have known how to send an invoice on my own, thanks so much!!! ~Savlabot

    2 years ago

  • pinksqueeze

    pinksqueeze says:

    Here is my question - My customer already paid through paypal, but I want to give her a price adjustment. How do I do that?

    2 years ago

  • ItsSewMyBag

    ItsSewMyBag says:

    Thank You - Very Helpful!

    2 years ago

  • IreneBau

    IreneBau says:

    thank you for the article!

    2 years ago

  • Anaspaceship

    Anaspaceship says:

    ooops I mailed my item before receiving payment

    2 years ago

  • LavenderField

    LavenderField says:

    Thanks for this helpful article!

    2 years ago

  • TheModDog

    TheModDog says:

    It's not just Canada, an overwhelming number of my customers have been unable to pay with a credit card through paypal. What are we supposed to do!?!?! No one at Etsy or paypal can explain or admit that there is a HUGE problem.

    2 years ago

  • rainbowfactory

    rainbowfactory says:

    thanks for a great advice! Nicki

    2 years ago

  • CarlaLovato

    CarlaLovato says:

    Thanks!

    2 years ago

  • RevolvingStore

    RevolvingStore says:

    Appreciate this info. THANKS!!

    2 years ago

  • TheLampworkStudio

    TheLampworkStudio says:

    You are right "TheModDog" I'm from the United States and I've encountered the problem when trying to pay. I sure hope they get it straightened out soon.....Valerie

    2 years ago

  • UnicornJewels

    UnicornJewels says:

    Thanks! I just sold my first item and this article was a HUGE help!!!

    2 years ago

  • paulakitty1

    paulakitty1 says:

    very helpful

    2 years ago

  • WinkArtisans

    WinkArtisans says:

    Thank you for the easy steps to follow. I just got my first alchemy request and this blog was helpful indeed!

    2 years ago

  • EleventeenApparel

    EleventeenApparel says:

    Thanks for the helpful article!

    2 years ago

  • QuuteJewelry

    QuuteJewelry says:

    Thank you...just had a little snafoo and this really helped!

    1 year ago

  • ItsSewMyBag

    ItsSewMyBag says:

    Thank you - very helpful!

    1 year ago

  • davisdesignsau

    davisdesignsau says:

    Phew... i look forward to using this, but being slightly technologically challenged, this is going to be a huge learning curve for me... thanks for this, i will be needing it!

    1 year ago

  • RamonaLotus

    RamonaLotus says:

    Wow, this was so easy! Thanks!

    1 year ago

  • YaneaStudios

    YaneaStudios says:

    After a sale, does your item disappear or what????? I would really appreciate an answer for this, Thanks!

    1 year ago

  • ESTELLEandIVY

    ESTELLEandIVY says:

    THANKS!I had a customer request an invoice and I was at a complete loss.So glad this was here to guide me through it!It was so much easier than I had anticipated:)

    1 year ago

  • wishfulthings

    wishfulthings says:

    Thanks for the invo,it was one of the questions I needed answered.

    1 year ago

  • ashleystrinkets

    ashleystrinkets says:

    Bless your heart for posting this tutorial! I really needed help on this. You saved me from pulling my hair out! lol! :o)

    1 year ago

  • suzyssentiments

    suzyssentiments says:

    marking...good info

    1 year ago

  • AshleyJeanae

    AshleyJeanae says:

    I was wondering how to apply a discount!!! I just did my first alchemy transaction, and now I know the invoice is created the same way. Very clear instructions, thank you!!! :D

    1 year ago

  • elisawalshdesigns

    elisawalshdesigns says:

    Thanks so much again this will come in handy when I make my first sale!

    1 year ago

  • crabbycrafter

    crabbycrafter says:

    Just had my first request for a revised invoice and being a first timer, I totally appreciated the help I could find here. Thank you!

    1 year ago

  • BArthurDesigns

    BArthurDesigns says:

    This was my first bid and it was accepted by alicembk. I hope that I have done it okay. Thank You

    1 year ago

  • BArthurDesigns

    BArthurDesigns says:

    This was my first bid, and was accepted by alicembk.I hope that I have done it okay .I was very please with the out come on the first bid. Thank You Blanche Arthur

    1 year ago

  • SakuraBeauty

    SakuraBeauty says:

    Thank you so much! I just had my first request to send invoice to a buyer.I was really confused. Thanks again! -Sakura

    1 year ago

  • HandcraftedByKay

    HandcraftedByKay says:

    Oh my goodness, this is the best piece of information I've ever seen. So THIS is how people change the price afterwards without relisting items. Much appreciated etsy-folks, much appreciated. Really. This made my life so much easier today.

    1 year ago

  • Morninglightglass

    Morninglightglass says:

    Thank You sooooo very much for this article!!! I Love all of the helpful information that Etsy offers.... I had a little bit of an OMG what doI do now... well,, here I go now!!!!

    1 year ago

  • LizzieLuna

    LizzieLuna says:

    Great article..this will come in handy and save me much needed time........................ Thanks

    1 year ago

  • stefanieg9395

    stefanieg9395 says:

    Do i need a pay pal account and if so should I go with personal or business?

    1 year ago

  • typedreams

    typedreams says:

    Thanks, still learning, made my first sale and this was helpful.

    1 year ago

  • kmrimages

    kmrimages says:

    Is there a way to set up your shop so that if you offer free shipping when sending several items together? I sell cards and I can send 2 or 3 for the same shipping price as 1. I have to send a revised paypal invoice or they end up paying shipping for each one. Is there an easier way? I mean they set it up so you can charge different shipping for additional items, but it doesn't come up when they order, it charges for each one.

    1 year ago

  • Tigerseyecrafts

    Tigerseyecrafts says:

    Hi, another newbie here. I just wrote all the info in my notebook because I am sure I will need it in the future. thanks etsy.

    1 year ago

  • runawaydreams

    runawaydreams says:

    Thank you so much Etsy, this was very helpful :)

    1 year ago

  • FancyWood

    FancyWood says:

    You made it a breeze to make a banner...

    1 year ago

  • archousewares

    archousewares says:

    Do you need to send an invoice if the customer has already paid directly through Paypal? I don't want them to think I'm asking for payment twice... just a little confused by that. :)

    1 year ago

  • BestDressedBaby

    BestDressedBaby says:

    So I created a bill in Paypal, and my customer says she didn't get it. I sent it again, and she says the bill still doesn't show up. I urged her to check her spam to see if it ended up there. I finally cancelled the bill in Paypal, and created a special order for her in my shop. It's been a couple of weeks, and she still hasn't purchased it. She already paid for one item she bought, but the custom order remains unsold. She wants me to ship everything together. How do I get her to complete her purchase, so i can ship everything to her?

    1 year ago

  • patall2010

    patall2010 says:

    Great!!! thanks for the Inf !

    1 year ago

  • CoutureService

    CoutureService says:

    I saved this in my favorites to refer to when I make my first sale, which is supposed to be today. Very precise information!

    1 year ago

  • CoziUp

    CoziUp says:

    Thanks. With all the helpful info. I'm starting to really look forward to my first sale rather than wondering what I might of gotten myself into :)

    1 year ago

  • MomsantiquesNthings

    MomsantiquesNthings says:

    Is there another way of receiving payment via credit card WITHOUT having to use PAYPAL???? I'm tired of their one-sided policy for buyers, doesn't protect the seller against scam artists! Also where does etsy invoice show INSURANCE options??? I don't see that anywhere I list items or on the invoices!

    1 year ago

  • MiamiSun

    MiamiSun says:

    This is great to know, because Alchemy is not like a transaction in your own shop. Thanks

    1 year ago

  • Madlove806

    Madlove806 says:

    Im gettn started . any tips yall hit me up please . Im new to this

    1 year ago

  • MorningCalm

    MorningCalm says:

    very useful tips! I realized again that I still have so many things to learn about etsy! :P

    1 year ago

  • 1260So11th

    1260So11th says:

    If you sell an item at a discounted priced and invoice directly through paypal, how does the item become "sold" in my store and how does Etsy get their fee?

    1 year ago

  • Shanrader

    Shanrader says:

    Did anyone ever figure out how to make the item mark as a "sale" after they paid us through paypal? I sold 2 things and it still says "no sales" have been made. help a girl out.

    1 year ago

  • ToppaTheLine

    ToppaTheLine says:

    As an aside, when listing an item and entering shipping costs, I don't see where any different shipping options (such as priority mail) are made available? Sometimes people want to faster delivery and they should be able to select the type of shipping they want. THanks.

    364 days ago

  • JansJewelryOrganizer

    JansJewelryOrganizer says:

    I didn't know you could do this, so thanks for the helpful article! I don't imagine I'll need to do this often (if ever), but it's good about it.

    362 days ago

  • daviddiaz2011

    daviddiaz2011 says:

    So thats how its done, thanks for the walk through guys.

    362 days ago

  • MARIMYSTICCREATIONS

    MARIMYSTICCREATIONS says:

    How do I do a payment plan for a customer?

    354 days ago

  • myomidesigns

    myomidesigns says:

    Thank you, I was wondering how to do this!

    324 days ago

  • SharLappage

    SharLappage says:

    Many thanks.

    290 days ago

  • ASubtleMuse

    ASubtleMuse says:

    Had to add my thanks for this clear description of how to create an invoice. My shop is only about three weeks old and I just made my first two sales. Other than having left out the "g" in gmail from my own email address, (okay, I was a little nervous) I can go ahead with the celebrations. And then buy groceries! Yeay Etsy support team!

    268 days ago