Service Tips for Sellers: Creating Policies That Work

emilybidwell

Story by emilybidwell

Published on June 26, 2008 in Seller Handbook

Photo by hobocampcrafts

Dear Sellers,

Recently, a shop policy section has been added to shop profiles, creating an easy to find, centralized place for individual shop policies.  Although creating shop policies is not mandatory, it may be a good option for you. Clear policies let your customers know what to expect; it’s is a good way to earn trust and confidence.  Specific information about shipping, returns, etc. will help customers feel at ease.

The following are some tips, advice, and seller testimonials on how to craft a shop policy that works:

  • Create fair policies —
    Offer a policy that you yourself would most appreciate as a customer.  Policies are meant to protect both you as a seller and your buyers as well.  Consider that a customer who is reading your policies is looking for assurances that it is safe to do business with you.

    • jenngeeuses her shop policy page, “…but I’ve felt free to ‘break [my policies]‘ when needed (accepting a return long after the return window closed, for example). The rules simply give me something to fall back on, but if I feel that good customer service requires that I bend the rules a bit. I’m not afraid to do that at all.”
  • Stay positive —
    Steer clear of negative or concerning phrases like “buyer beware,” or “I don’t take any responsibility.”
  • Keep policies simple —
    Policies that are overly wordy can sometimes be confusing and may turn a customer away.  Craft your policies in clear, concise sentences.
  • Refunds and exchanges —
    Your buyers will want to know if you accept exchanges or returns.  Make sure to include under what conditions you will accept an exchange or return and within what time frame.   Think about the whole process, including who is responsible for the cost of shipping the item back.

    • ChristinaPerdue describes her policies: “I think adding a blurb about…your return policy (including who pays shipping fees if an item is returned), and what happens if a package gets lost is essential.”
  • Describe the payment methods you accept —
    Do you only accept PayPal?  Do you accept “other” payment methods?  Describe clearly how you will handle different payment types and how you will invoice the buyer.
  • Custom and duty fee polices —
    The number of international buyers and sellers is growing everyday.  Clearly stating your policies on custom and duty fees, whether you cover them or expect your buyer to cover them, may eliminate future confusion.

    • terrain explains: “As an ‘international’ seller, I find it is vitally important to inform my customers that they are responsible for any charges that importing merchandise might incur. So I have this in my policies: ‘Please note that buyers are responsible for any and all duties and customs charges that may be incurred.’  It is simple and understandable and covers the gamut of taxes and tariffs that various countries may charge.”
  • Describe your shipping policies —
    The policy section has a sub-section for shipping policies.  This is the place to describe when you ship; for example, every Tuesday, or within 2 days of purchase.  If you offer upgrades or alternative shipping options, be sure to describe them here.  If you accept special requests, describe how the buyer should contact you to discuss.
  • Note that your item is handmade —
    Even though most items are handmade on Etsy, it’s good to remind buyers that your items are unique and no two items are alike.

    • BeadsInTheBelFry notes: “I think it’s important to emphasize the handmade nature of one’s items. I have this little bit in my policies.  ‘PLEASE NOTE: All pieces are created by hand, so no two items are identical. That’s the beauty of the product! Please allow for slight variances from what is shown in the made to order photos.’”
  • Describe your packaging —
    Let your customers know how you package your items, if you use recycled materials, etc. It will help them know what to expect.

    • AbbaDabbaBags describes her packaging policy: “I added the specifics of how I package my bags. I have had a person specifically request a brand new box, so I’m glad I put that choice in my policies. Personally, I appreciate it when people re-use them for my purchases.  ‘I place each bag in a plastic bag and ship in a box so they get to you in perfect condition. I do like to reuse like-new boxes when possible, but let me know if you prefer a brand new box.’”
  • Other policies and additional information —
    Do you offer gift wrapping?  Do you have policies that do not fit into any of the listed categories?
  • Adhere to Etsy rules and the law —
    Make sure your Etsy shop policies are in line with Etsy’s TOU and Do’s and Don’ts, as well as all of your local country and state laws.

For most sellers, developing shop policies is an ongoing process that goes hand in hand with learning what works and what doesn’t work for your shop and the types of products you sell.  Shop policies are as unique as the handmade items in your shop, so take some time to develop policies that will work for you.

For more great tips, see this forum thread or this shop policy article!

We’d love to hear what policies are working for you and your Etsy business.  Please share your experiences with us in the comments below. 

More about Service Tips for Sellers Series: Running an online business has many perks, like the ability to remain somewhat anonymous behind a computer screen (maybe even working in your ‘jammies).  But that computer screen does not preclude interaction with customers. Good online customer service may be even more important than offline: good service gives buyers the peace of mind that they are buying from a trustworthy and reputable seller.  As an online entrepreneur you have the opportunity to provide excellent communication, create a friendly face for your shop, and promote repeat business.

Discuss: 194 comments

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194 comments

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  • fablehandmadegoods

    fablehandmadegoods says:

    yes, i recently discovered and filled out my policies section - thanks for providing one!

    3 years ago

  • BargainHeadbands

    BargainHeadbands says:

    thanks for all the improvements we find every day, and thanks for the advices provided in this article ;)

    3 years ago

  • jamieribisi

    jamieribisi says:

    "Clear policies let your customers know what to expect; it's is a good way to earn trust and confidence." ...priceless...

    3 years ago

  • hobocampcrafts

    hobocampcrafts says:

    Thanks for the cool article and for using our illustration! xo

    3 years ago

  • nanouke

    nanouke says:

    This has great info, I'm changing my policies a bit.. Thank you!

    3 years ago

  • phydeaux

    phydeaux says:

    I'm always a little sad when a shop doesn't have policies listed -- it really is essential for an online shop to stand out and start creating immediate trust via communication!!!

    3 years ago

  • underthewire

    underthewire says:

    this article is very helpful, tnx.

    3 years ago

  • ThEfReNcHtOuCh

    ThEfReNcHtOuCh says:

    great help! merci!

    3 years ago

  • LittleAdorables

    LittleAdorables says:

    Thank you very much Etsy for all these great and useful improvements and tips! I am glad that my Profile page doesn't look so cluttered anymore. & I don't know if anyone else agrees, but I like getting feedback and not every buyer gives it, so I also included an additional "FEEDBACK" note at the end. Hopefully it'll encourage people to leave feedback. Hmm!? *;•)

    3 years ago

  • fetishghost

    fetishghost says:

    Thanks for the "nuggets of gold".

    3 years ago

  • dragonhouseofyuen

    dragonhouseofyuen says:

    Thanks for this article - I have just filled in my shop policies - which I used to have on my Profile page. It really is a great idea. Now my shop looks even better and feels more professional. thanks again!

    3 years ago

  • sandraeileenjewelry

    sandraeileenjewelry says:

    Great information! And I agree with Terrain - Etsy is an international site, so it is imperative, if you ship internationally, that you address customs and duties. Thanks.

    3 years ago

  • MeadowbelleVintage

    MeadowbelleVintage says:

    Thanks for the article. Wonderfully written with quotes from artists & buyers to provide REAL ADVICE! After reading, I just tweaked my policies a bit to make them a little more well-rounded and all inclusive.

    3 years ago

  • LuLusMeltShoppe

    LuLusMeltShoppe says:

    Good article, got some helpful ideas from it

    3 years ago

  • tinybirdsworld

    tinybirdsworld says:

    Thank you for this article, I didn't think polices were that important! Now I am going to fill out my shop polices section as soon as possible.

    3 years ago

  • pippibean

    pippibean says:

    Thanks! Useful suggestions & info!

    3 years ago

  • VintageDesigns

    VintageDesigns says:

    Thank you for the very helpful info!

    2 years ago

  • OrganicElements

    OrganicElements says:

    Policies are so important to have in place from the beginning. Thanks for the useful insight and ideas.

    2 years ago

  • animalartista

    animalartista says:

    thanks for the helpful comments

    2 years ago

  • bijougirldesigns

    bijougirldesigns says:

    The policies page helped me think through certain aspects of my business and I feel like I'm a better business owner because of it. Thanks!

    2 years ago

  • sakizome

    sakizome says:

    Extremely helpful. Thank you. This is great!

    2 years ago

  • TheNightjar

    TheNightjar says:

    great advice about something that I know a minimal amount about being that i have never had a "store" of my own. : ) cheers!

    2 years ago

  • ksquiltlady

    ksquiltlady says:

    thanks for the info. I'm anxious to get started!

    2 years ago

  • ThingsUnseen

    ThingsUnseen says:

    Fantastic! Thank you kindly for the support and info. Now all I need is the opportunity to do it :) Have a great day every one x

    2 years ago

  • ALittleWorld

    ALittleWorld says:

    Very helpful. Thank you so much!

    2 years ago

  • signsofmylife

    signsofmylife says:

    i get by with a little help from my friends - thank you

    2 years ago

  • EileenGlass

    EileenGlass says:

    Thanks for the great addvice. I'll be looking over my policies to see what I can improve.

    2 years ago

  • MaryNotMartha

    MaryNotMartha says:

    This is wonderful information.... here's something else I have in my policies to ensure buyers they can trust the information in the listings - it's also a challenge to fellow Etsians who are selling merchandise inaccurately described: "I guarantee that all items in my shop are as advertised. This means if the description says "vintage" or "antique", it is! I will never falsify a listing to gain sales - my integrity is your assurance of acquiring exactly what is represented."

    2 years ago

  • into

    into says:

    Great advice, will help setting up my shop. Thank You

    2 years ago

  • quirkybeauty

    quirkybeauty says:

    Thanks for this article. I needed that info!

    2 years ago

  • meadowgreen

    meadowgreen says:

    Thank you so much for this priceless information! As a new seller I soak up all the tid bits of advice I can get! Etsy is such an amazing network of unique and amazing people and products! :)

    2 years ago

  • jhowardstudios

    jhowardstudios says:

    This was really helpful good advice. Thank you!

    2 years ago

  • mademoisellemermaid

    mademoisellemermaid says:

    I so needed to read this article!! Going to complete my shop policy asap:)

    2 years ago

  • BigGirlJewelry

    BigGirlJewelry says:

    I love that Etsy so obviously wants all of us sellers to succeed.....Such a refresshing change from Corporate America.

    2 years ago

  • jaroslava

    jaroslava says:

    Thank you for valuable information.

    2 years ago

  • kikkucraft

    kikkucraft says:

    Thanks for a good advice. This is the area that I really have to work it up and find out for more info.

    2 years ago

  • lizjewelry

    lizjewelry says:

    More good advice! Thanks!

    2 years ago

  • WadeCreations

    WadeCreations says:

    The advice always is good on these forums and we all need to be reminded of how to treat our customers better or just how to treat them when you are new at it. Good Job!!

    2 years ago

  • BeadedJewelryBySusan

    BeadedJewelryBySusan says:

    I have discovered that I really enjoy writing the descriptions to go with my beaded jewelry listings on etsy. It's no surprise ... because I'm a wordsmith, I guess, as well as a jewelry designer. I spent two decades teaching language and then another two copyediting (making jewelry on the side for past 15 years), so the writing part comes naturally to me. So ... I was wondering if any of you would be interested in getting help with the descriptions. If I had the photos and the materials list, I could probably come up with a reasonable draft and e-mail it to you for copy and paste. Or I could proof, edit, and flesh out your own drafts. I'm not sure yet what to charge for the service, but I want to find out first if there is any interest. What do you think?

    2 years ago

  • ChinChinVintage

    ChinChinVintage says:

    great article :)

    2 years ago

  • ArrayedAndAdorned

    ArrayedAndAdorned says:

    Very helpful artical. Thanks!

    2 years ago

  • mammysshop

    mammysshop says:

    Very helpful info.

    2 years ago

  • TheNightjar

    TheNightjar says:

    i agree, helps a lot ; )!

    2 years ago

  • PoshPilfer

    PoshPilfer says:

    Yes, very informative and I am going to my shop now... :) Adding those "customs & duties"clauses..

    2 years ago

  • kirevi8

    kirevi8 says:

    It was so useful for me to read this article.Thank you very much!

    2 years ago

  • berlinerkindl

    berlinerkindl says:

    Thanks for a great article. I'm new to Etsy and this is a big help for me to set up my little shop. I always learn something new with all your help articles. Thanks again.

    2 years ago

  • Papersuasion

    Papersuasion says:

    Thank you for the useful information once again! I love these articles. I read through many other seller's policies selling cards and it really helped me craft my policy and think of many of the ins and outs I didn't think of on my own.

    2 years ago

  • blissthink

    blissthink says:

    Thank you for the help, I really appreciate these types of articles.

    2 years ago

  • newsprout

    newsprout says:

    What great tips, from a new online seller and artist. I am learning so much.

    2 years ago

  • COOPERandMOM

    COOPERandMOM says:

    These articles are so helpful, I'm continually impressed with all things "Etsy" :)

    2 years ago

  • gratefulbeads

    gratefulbeads says:

    this is so helpful...can't wait to get started.

    2 years ago

  • dbByDesign

    dbByDesign says:

    This is great advice! Better go spruce up my policies! ;)

    2 years ago

  • aguilarplace

    aguilarplace says:

    thank you so much for the advice ~I always enjoy good tips from people who know what they are doing :)

    2 years ago

  • babook

    babook says:

    I ready to do this !! Hoping my shop more best ...

    2 years ago

  • CreateInPaper

    CreateInPaper says:

    Everyday as a new seller is a day filled with learning. Thanks for the help!

    2 years ago

  • MySweetPrints

    MySweetPrints says:

    Thanks for the great advice!!!!

    2 years ago

  • tbmum

    tbmum says:

    Here on Etsy and other sites where I sell my bears I have always told my customers through "my policies" that I will always remain in contact with them throughout the entire transaction "until the item arrives safely at your door". It's just another great way to assure them that they're business is very important to me. I've even talked customers through the process of paying via Paypal. It's important to treat customers with respect and dignity. I'm a new seller to Etsy and enjoy all of the great tips and all of the wonderful comments!

    2 years ago

  • tashascreations

    tashascreations says:

    It is important part of any shop, as a customer before I pay for an item in store I ask store policy and return policy, online store is essentially the same, customers need to be informed.

    2 years ago

  • vintageretrocat

    vintageretrocat says:

    As I continue to grow my shop it is nice to be able to refer to thes ideas periodically!

    2 years ago

  • DianaLiz1

    DianaLiz1 says:

    I'm working very hard on getting more people to view my shoppe with Etsy: I Love Etsy: and these articles and the expertise and advice that is passed on to us all is a true blessing. Nicky and I thank you so much......Diana

    2 years ago

  • IStandConnected

    IStandConnected says:

    Helpful as Always! Thanks Etsy for making the paperwork easier so we can get on with the fun stuff! LOL

    1 year ago

  • sugarfresh

    sugarfresh says:

    I just started my shop and this was so helpful when figuring out what to put in my policies section. THANK YOU!

    1 year ago

  • talyagallery

    talyagallery says:

    thank you!

    1 year ago

  • talyagallery

    talyagallery says:

    thank you for making it more clear, this is verry helpful!

    1 year ago

  • FiberDesignsByKim

    FiberDesignsByKim says:

    very clear info-thank you

    1 year ago

  • weightlessworlds

    weightlessworlds says:

    Thanks for more great advice. I will get to it!!

    1 year ago

  • EMMAsVintage

    EMMAsVintage says:

    Thank you and have a great day everyone!

    1 year ago

  • playpals

    playpals says:

    informative and affirming, thank you!

    1 year ago

  • fusionunion

    fusionunion says:

    So full of useful info. Thank you!!

    1 year ago

  • nellyvansee

    nellyvansee says:

    All these information are so great. I'm making a list of all these articles for my mom who wants to open a shop. They are really helpful, even to me.

    1 year ago

  • smootynashley

    smootynashley says:

    Thanks again!

    1 year ago

  • MetroGypsy

    MetroGypsy says:

    Thanks for the post-nice points! :)

    1 year ago

  • luloah

    luloah says:

    this is brill advice. I had previously and wrongly assumed that this wasn't an important section but of course buyers want to know what to do in case of returns, special shipping requirements etc. Also I use recycled packaging but worry how professional this looks- if customers are forwarned they are buying without the added cost of new packaging and helping to save the planet they are more likely not to judge the packaging as second rate

    1 year ago

  • NicoleWinkler

    NicoleWinkler says:

    Thanks so much. There's so much to learn!

    1 year ago

  • littlestarclothing

    littlestarclothing says:

    thanks so much, very helpful

    1 year ago

  • spanishbeader

    spanishbeader says:

    I just gotstarted with etsy. There are alot of things to consider. It's great to heard other people's ideas. I've seen so many great shops. I'm excited to be meeting so many great artisans. I also want to thank my friend for telling me about esty. I think this is better than ebay. I can finally get what my jewelry pieces are worth!!!!!

    1 year ago

  • museumshop

    museumshop says:

    Very hepful info. Thanks

    1 year ago

  • heavymental

    heavymental says:

    After a couple of confusing transactions with buyers this week, I have finally revisited my policies. I appreciate all of the tips! thanks.

    1 year ago

  • KylieKissedDesigns

    KylieKissedDesigns says:

    So much great advice on such a seemingly complicated, yet necessary and helpful thing! Thankyou!

    1 year ago

  • UniqueAngelique

    UniqueAngelique says:

    very complete and helpful guidance..thanks

    1 year ago

  • sheteachart

    sheteachart says:

    Thank you this is a place I will come back to again!

    1 year ago

  • bling123

    bling123 says:

    Thanks for all the advise on setting up shop policies. I will take the time to think about giving the most detailed information about my shop's policies.

    1 year ago

  • VelvetVyxen

    VelvetVyxen says:

    Thank you so much for this help on a sometimes confusing aspect of setting up your business. I have taken some good notes and will use them on my site! Thanks, to everyone's input, too. : )

    1 year ago

  • charlottehoodtanner

    charlottehoodtanner says:

    I was SO overwhelmed yesterday with all of this and after going trough the steps i think i even figured it out. THANKS.

    1 year ago

  • lynnluvscountry

    lynnluvscountry says:

    I am just starting so this is ALL great advice. There are so many things to think about. food for thought....

    1 year ago

  • PiscesGlassGallery

    PiscesGlassGallery says:

    As a new seller to Etsy, I find things a bit confusing!! However, articles like this one are DEFINITELY useful for us novices. I appreciate being able to learn from others' experiences and am grateful that they are willing to share. Thank you!

    1 year ago

  • celinejati

    celinejati says:

    thank you very much i have all the informations to get started!!

    1 year ago

  • madamelecrochet

    madamelecrochet says:

    Excellent! That's what I need to update my policies. Just new on the Etsy online business. Thank you!

    1 year ago

  • fairynana

    fairynana says:

    Thank you! I just took a new look at my policies -this time from a customers viewpoint - and saw how confusing they were. Still working on fixing that!!!! Wish my magic wand could help me out!

    1 year ago

  • cushionstheblow

    cushionstheblow says:

    Thanks!! Lots of thinking to do before I upload photos and start selling. Everything has to be clear to the customer.

    1 year ago

  • CheyAnneSexton

    CheyAnneSexton says:

    great info here. I'm finally getting around to adding these and I hope it boost my sale a bit more. Thanks for keeping us all informed

    1 year ago

  • pcshabbychic

    pcshabbychic says:

    just getting started and this is so helpful. Looking forward to joining the etsy community!

    1 year ago

  • blowuponline

    blowuponline says:

    Thank you!!!

    1 year ago

  • blowuponline

    blowuponline says:

    Thank you!!!

    1 year ago

  • SharonCorbin

    SharonCorbin says:

    Thank you for the info. Have not set shop policies yet, but I see how it's important to do so.

    1 year ago

  • QualityVintageShoppe

    QualityVintageShoppe says:

    Thank you for the examples of how shop owners have worded their policies along with the clear tips. I am just setting up my shop and so this has been very helpful.

    1 year ago

  • agathaanggi

    agathaanggi says:

    Thank you for the help. I see how important it is now i have read the guideline.

    1 year ago

  • purlymoondrops

    purlymoondrops says:

    Very helpful!

    1 year ago

  • Sheao

    Sheao says:

    Thank you so much, it was very helpful.

    1 year ago

  • JimmiesArt

    JimmiesArt says:

    Thanks for including this wonder collection of policy ideas. This will save me a lot of development time.

    1 year ago

  • G2HCrochet

    G2HCrochet says:

    Thanks for the information! This will help get my store off to a good start!

    1 year ago

  • DesignsbyKellynet

    DesignsbyKellynet says:

    Thank you for the great info! I know what I will be doing today...updating my shop policies!

    1 year ago

  • BeadingByJenn

    BeadingByJenn says:

    thanx this helped a lot!!!

    1 year ago

  • BJGems

    BJGems says:

    Great help in getting started.

    1 year ago

  • NavRatan

    NavRatan says:

    :-)

    1 year ago

  • NavRatan

    NavRatan says:

    Thank you

    1 year ago

  • picketfencecrafts

    picketfencecrafts says:

    Great information! Thank You!!

    1 year ago

  • dabblelicious

    dabblelicious says:

    great help!

    1 year ago

  • FantaziaGlass

    FantaziaGlass says:

    thank I have learned a lot!

    1 year ago

  • PearlBeachTreasures

    PearlBeachTreasures says:

    I opened my shop only two weeks ago, everyday I look for new advice; every day I find some! Thanks

    1 year ago

  • Headhugs

    Headhugs says:

    Thanks for the info, it helped get things started!

    1 year ago

  • JoeDMode

    JoeDMode says:

    Thank you so much, this has helped me a lot.

    1 year ago

  • BabyAccessories

    BabyAccessories says:

    Perfect :)

    1 year ago

  • BabyAccessories

    BabyAccessories says:

    Perfect :)

    1 year ago

  • MarieYoungdesigns

    MarieYoungdesigns says:

    Thanks so much for this thread! I have gotten some good ideas for my policies page!

    1 year ago

  • TheIceDragon

    TheIceDragon says:

    Awesome, thank you!

    1 year ago

  • SheilaHernandez

    SheilaHernandez says:

    Is it just me? I can't seem to find my policy section where I can input my info...help please.

    1 year ago

  • Receptivity

    Receptivity says:

    SheilaHernandez, click on "Your Etsy" at the very top. Then, there is a panel on the left and under Shop Settings click "Info & Appearance." That takes you to a page with tabs: Info & Appearance, Sections, Policies. Click on "Policies" and you can put in your info.

    1 year ago

  • treehouseherbs

    treehouseherbs says:

    Thanks a lot for providing advice for every aspect of business!

    1 year ago

  • SherrysWatersideShop

    SherrysWatersideShop says:

    This article has been extremely helpful to me! I took notes and will incorporate them into my policies section.

    1 year ago

  • sweetaccessories

    sweetaccessories says:

    I'm gonna do that too, so thank you for advise!

    1 year ago

  • WhiteDoveTreasures

    WhiteDoveTreasures says:

    I'm pushing buttons and found myself here...so big hugs everyone!!! I hope we're all having fun and loving ETSY!!!

    364 days ago

  • beadsbyluckystar

    beadsbyluckystar says:

    Thank you for all the good advise...I will be creating shop policies using the great tools you have provided.

    363 days ago

  • Creazionidiangelina

    Creazionidiangelina says:

    Thank you for your help, this section is very useful to me, I'm going to make my shop policy.

    362 days ago

  • JuliaAnthony

    JuliaAnthony says:

    Thank you for the tips!!

    358 days ago

  • penguins0333

    penguins0333 says:

    thanks for the tips i had no idea how to do this or what was fair this gave me a great place to start

    357 days ago

  • puggerbugs

    puggerbugs says:

    I'm a gray-haired rookie at this kind of thing so I appreciate ALL the help I can get! I'm getting ideas from reading other seller blips... (why reinvent the wheel?!) and discovering details I never considered. Thanks very much.

    351 days ago

  • LindaHansonDesigns

    LindaHansonDesigns says:

    I'm just getting started (building stock, setting up my shop, etc.) and am hoping to get off on the right foot. This helps a great bunch - thanks!

    347 days ago

  • SigalFJewelry

    SigalFJewelry says:

    Every day I say that i'll write my shop policy- but find it hard to begin with...this is an excellent post , thx for the info!

    339 days ago

  • LJLaredo

    LJLaredo says:

    I'm new at this selling venue - I need all the assistance I can find - thanks for the tips.

    332 days ago

  • DesignFromSewNewYork

    DesignFromSewNewYork says:

    Thank you so much for the tips that are listed here. Store policies are so important and this really helps.

    330 days ago

  • VidGirlsandDolls

    VidGirlsandDolls says:

    Great advise! As a Seller I do exactly what I would like to know if I was a buyer.

    326 days ago

  • JennyClaws

    JennyClaws says:

    This really helped out! I changed my policies a bit. I'd like to see a article showing examples of policies. That wouls help too :)

    319 days ago

  • mikodee

    mikodee says:

    Wow, this is an evolving process. Thanks for the tips,

    314 days ago

  • ZizaDesigns

    ZizaDesigns says:

    You have been a great help...thanks for the tips!.

    313 days ago

  • SylkDesigns

    SylkDesigns says:

    As a newbie, this article pointed me out some details. Thanks!

    312 days ago

  • DeborahJoyDesigns

    DeborahJoyDesigns says:

    Thanks, i'll take this advice with enthusiasum.

    308 days ago

  • BellaSews

    BellaSews says:

    This info was so valuable...helped me immensely in firguring out what to put in my shop policies!!

    307 days ago

  • vividcreativemedia

    vividcreativemedia says:

    This article was of great help. Ive started writing my policies for my shop and I am always worried that I may have missed the important parts but this is a great break down on how to start.

    305 days ago

  • RICHIEgifts

    RICHIEgifts says:

    Thanks for your help, I get rather lost dealing with the computer. Your information is very calming.

    302 days ago

  • OriginalsbyInstinct

    OriginalsbyInstinct says:

    Thank you for the most important information. I must work on the shop policies in the next couple of days. It is necessary for any business to be as clear and concise as possible.

    291 days ago

  • TJM54

    TJM54 says:

    There are so many creative people here, I am honored to be a part of this community, and I appreciate all the information to help me get started.

    287 days ago

  • belovedmine

    belovedmine says:

    So glad to have some direction as I open my shop!!! It's great to have a community of "go to" for inspiration!!

    278 days ago

  • dovelyday

    dovelyday says:

    Great Article! Thanks!

    271 days ago

  • EZsewing

    EZsewing says:

    Thank you to all the previous & current sellers of Etsy! Your information has been most helpful.

    269 days ago

  • 3LilBirdsStudio

    3LilBirdsStudio says:

    Thank you for the tips on shop policies! I just opened a shop and just found the shop policy section, I think it will definitely be a plus and help create trust with my future customers!!!!

    263 days ago

  • KANJIDOLL

    KANJIDOLL says:

    Thank you clears up questions i had...

    257 days ago

  • JoysStuph

    JoysStuph says:

    As a "newbie" I really appreciate the information and the comments by other sellers. Much needed help. Thanks.

    255 days ago

  • Lydmila

    Lydmila says:

    Thahk you verry much for information. I need this

    254 days ago

  • CityChica

    CityChica says:

    Thank you, I am new to Etsy family and this was very helpful.

    254 days ago

  • leocraft

    leocraft says:

    Thank you very much for all the helpfull hints. I am new to etsy and can use the pointers

    250 days ago

  • DreamCake

    DreamCake says:

    Thank you very much for the advice! This was very helpful.

    248 days ago

  • chubbycheeksweaters

    chubbycheeksweaters says:

    In one view, your policy is telling potential customers what you are willing to do should there be a problem with product, service, or shipping.

    248 days ago

  • osterreich

    osterreich says:

    I am just setting up my Policies,also thought it was not so importent.As I got a e-mail from the philiphines ,want to know my shop Policies,and if I send items to his destination.It is complex,as e-bay did all this ,but I finally can charge the prize what it is worth.I love ETSY, and thanks to my friends,I learned about etsy.Thanks deb. I love all those Items for sale,fantastic!!!

    233 days ago

  • Liduvina

    Liduvina says:

    This was very helpful. Thank you!

    229 days ago

  • FireBlossomJewelry

    FireBlossomJewelry says:

    Thanks bunches!!

    224 days ago

  • MaigretLampwork
  • gerdulke1

    gerdulke1 says:

    Thanks!! This article was really helpful!!!

    216 days ago

  • MissPearls

    MissPearls says:

    I really do appreciate your guidance in the shop policy area. Things you never think about, but are sooooo important. Thank You.

    210 days ago

  • naomikay

    naomikay says:

    Thanks for the tips - very helpful in setting up my own policies.

    202 days ago

  • PaitiO

    PaitiO says:

    Very helpful tips. Thanks!

    196 days ago

  • BowerLane

    BowerLane says:

    All these Tips on Important Policies are very very Helpful. Thank You.

    195 days ago

  • alessandragerevini

    alessandragerevini says:

    Thanks so much for these tips in such an important section of my shop!

    193 days ago

  • ShopStess

    ShopStess says:

    I think I would have been, completely, lost without this article. Thank you!! ;]

    182 days ago

  • Susansweaters

    Susansweaters says:

    I guess I see the value of shop policies. I now have mine done.

    180 days ago

  • dragonflycountryshop

    dragonflycountryshop says:

    Thanks so much for the information. This is so helpful for a new Etsy seller and crafter..Great!!!

    162 days ago

  • GemdropsoftheFalls

    GemdropsoftheFalls says:

    Always checking in here because we update our policies every once in a while due to new questions or problems. Thanks for the great tips!

    160 days ago

  • waltoncraft

    waltoncraft says:

    That"s what I am talking about ! Thanks so much for the grate tips!

    159 days ago

  • YoHoRubbish

    YoHoRubbish says:

    Thanks, I will take thee advice. -Shanda from Yo Ho Rubbish

    151 days ago

  • AngelatteDesign

    AngelatteDesign says:

    Thanks a bunch for the wonderful advise and tips. Setting up my Etsy shop has been daunting but with all the wonderful walk though advise I am finally tackling it much easier than expected.... one step at a time Thanks Etsy!! :)

    150 days ago

  • Divineangelshop

    Divineangelshop says:

    I am so excited about being on Esty. There is so much help, so much to learn and the newbie chats rock. I set up my policies but i think i am going to reconsider not selling international. It seems a little overwhelming.

    130 days ago

  • Treasure2Remember

    Treasure2Remember says:

    3 years later and this is still an extremely poignant article! You have made making my policies easy! Thanks so much Etsy for making this a great experience.:P

    130 days ago

  • cloudwalkin

    cloudwalkin says:

    I think it would be very helpful if you had a few editable templates that could be used. Thanks for this info. though, a big help.

    128 days ago

  • PerinTowlsonCeramics

    PerinTowlsonCeramics says:

    Hi Everyone, I'm new to this so just getting started. I agree, I think having templates to edit would be a great idea. However, all this information is so helpful - thank you so much Etsy.

    126 days ago

  • andrewboynton

    andrewboynton says:

    Thanks for the great info! Just getting started and very inspired- thinking of all the different things to say seemed overwhelming...not anymore:)

    124 days ago

  • lswkona

    lswkona says:

    Thankyou Thankyou! I appreciate all of your information, I was having a little hard time getting my shop together but, you have been very helpful... My first shop, I'm so excited! Mahalo

    118 days ago

  • Markmypage

    Markmypage says:

    Thank you for the insight! I am just setting up my shop and appreciate the information to eliminate the overwhelming feeling. So excited to share...peace

    112 days ago

  • Pennyjanedesigns

    Pennyjanedesigns says:

    Yes, to editable templates please! I have an idea about my shop policies but I'm sure I'll miss something out. They'll have to develop along with my shop! Thanks for the ideas though.

    110 days ago

  • ChuCharms

    ChuCharms says:

    Thanks so much for these useful tips! They are so helpful to a newbie like me. I also find that it helps to look at similar shops and their policies, to see if I've missed any important details.

    104 days ago

  • tomsgrossmami

    tomsgrossmami says:

    Thank you!

    95 days ago

  • Wentzwoodworks

    Wentzwoodworks says:

    Thank you for the excellent business information! Out of all of the on-line buying and selling sites, Etsy is the most easiest, cheapest and friendliest site I have found. And we are not locked into any one item listed to be over-whelmed with muliple sales. We consider each item listed as handmade, one-of-a-kind. If we wish to create and list it again - Great ! Thank you for everything. I still have a lot of work to do before I can list our first item. But . . . its coming soon.

    93 days ago

  • cocopourri

    cocopourri says:

    SO HELPFUL!

    92 days ago

  • AnnHobbs

    AnnHobbs says:

    Thanks for all the tips! They are useful, and easy to follow.

    89 days ago

  • thegypsycave

    thegypsycave says:

    Thank you for the information. This article has helped me while creating me policy.

    87 days ago

  • annettemaze

    annettemaze says:

    What do you do if a buyer contacts you 4 weeks after you've shipped an item and says they did not receive the item.

    85 days ago

  • kristiinameiner

    kristiinameiner says:

    Thanks. I'm new to Etsy and this is a big help for me to set up my little shop. I always learn something new with all your help articles . All this information is so helpful . Thank you again so much Etsy.

    80 days ago

  • poolesilver

    poolesilver says:

    Many thanks Etsy.

    51 days ago

  • MoMofStrick2

    MoMofStrick2 says:

    So Helpful, This is such a great add on!

    41 days ago

  • TheSpeckledKat

    TheSpeckledKat says:

    Being in Month 2 of my business, I find your tips and tricks so very helpful. Thanks so much! I hope that one day my shop will be a huge success, and these tips are going to get me there!

    37 days ago

  • TeenyTrew

    TeenyTrew says:

    I love these articles! ...they are so helpful. One question: is the a link to advertise my shop on my blog?

    37 days ago

  • francey92

    francey92 says:

    Very helpful. This has helped a great deal whilst creating my policies.

    26 days ago

  • JDsProducts

    JDsProducts says:

    Thanks for the information, this has really helped me to setup and redo my policy and profile pages

    26 days ago

  • julsofparadise

    julsofparadise says:

    This is all great information. I think I'll review my policies with a fresh set of eyes. Thanks!

    19 days ago

  • AJsCopperGarden

    AJ Patti from AJsCopperGarden says:

    Great information. I'll definitely re-evaluate our policy section!

    13 days ago