Tech Update: Checkout Updates and Buyer Conversion

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Story by TechUpdates

Published on Aug 27, 2009 in Etsy News

Photo by kellymakesart

UPDATE: In the post below, we described testing improvements to the registration process for first-time Etsy buyers. For the last few weeks, we’ve been testing in-line registration, which enables first-time buyers to register as a part of Checkout instead of having to leave Checkout to complete registration. We’re happy to announce that our tests showed that in-line registration resulted in more first-time Etsy buyers completing Checkout, and we have now rolled in-line registration out to 100% of Etsy’s traffic.

Here’s to making it painless for shoppers to check out on Etsy! We still have many more changes in mind, so stay tuned as we continue to improve this aspect of the site.

[The following was originally published July 22, 2009.]

As we move into the latter half of 2009, one of Etsy’s main projects is to update Checkout in order to make it a smoother, simpler experience for shoppers. Here among Etsy’s Product Team, this is part of what we call “improving buyer conversion.” Buyer conversion is simply the percentage of buyers who both start and complete Checkout. The higher the conversion rate, the more shoppers are buying from you!

For example, one of the improvements we are working on has to do with first-time buyers on Etsy. Often, first-time buyers have not yet registered for Etsy, and so it’s during Checkout that they first encounter the membership requirement. In other words, they are required to both register and check out to complete their first purchase. We know we can make sign-up during Checkout more convenient for shoppers (and therefore good for Etsy sellers).

We will roll out these changes gradually, using an A/B testing framework, which Sara, Etsy’s VP of Product, described in her recent post. This A/B testing framework will give us the ability to launch this new functionality to only a small percentage of our users, while a majority of members will still experience the existing functionality. Therefore we can compare the two and quantify the effectiveness of the new process. Once we optimize the best way of flowing through the process, we will roll out these improvements to all of Etsy’s traffic.

Looking to the future, we have additional improvements for conversion that we will test and implement between now and October 2009. If you have suggestions on how we can improve conversion for buyers on Etsy, please visit this associated Forum thread.


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