Checkout is a core experience on Etsy, one which we are working to improve. Our goals for Checkout are to make it easy for buyers to purchase items on Etsy and to reduce the occurrence of buyers who complete Checkout on Etsy but do not complete payment on PayPal.
Today, we completed the first phase of updating the Etsy Checkout process. This first phase consists of improving messaging. Our changes include:
- Updating the language on each page of Checkout to better inform buyers on the steps required to checkout.
- Changing the wording on the third page of Checkout. This page is now messaged to the buyer as the “Final Review” page. Also, the button to continue is now called “Commit To Buy” — driving home the point that they still need to pay, whether with PayPal or any other method.
- Updating the design of the last page of Checkout. See below for a screenshot. When using PayPal, we now tell the buyer how many payments are remaining and clearly provide a payment status on each item.
Looking into the future, we are planning a number of improvements to the Checkout process. For now, we hope you check out the new Checkout as you’re checking out with some great handmade and vintage items!
TechUpdates | Shopping Posts | Explore all the fun ways to shop on Etsy
199 comments
Sign in to add your ownLaveMeSoapCo says:
ok now someone buy to try it out.
3 years ago
KellesKitchen says:
Awesome, that seems much clearer than before! I can't wait to buy something and try it out now :)
3 years ago
BeadsInTheBelfry says:
interesting!
3 years ago
sandali says:
AWESOME !! This will be most helpful to both the buyer & seller --- HOERA !!! Happy Days ;)
3 years ago
AkumuInk says:
Keep up the good work :)
3 years ago
stylesmith says:
Probably should mention the changes to the email that the seller receives also. Then the panicky posts in the bugs section will stop....
3 years ago
redyellowandblueink says:
Thank you-hope this helps clarify the steps to finalize the sale. Some of my customers have been stumped at that last step, I am glad you are working on it.
3 years ago
wiredoriginals says:
Much better--thanks!
3 years ago
thebrickkiln says:
This is FANTASTIC! Thank you! :)
3 years ago
DappleGrey says:
cant wait to give it ago:) ill have to find something to buy, not that its hard.
3 years ago
kutty says:
stylesmith said: Probably should mention the changes to the email that the seller receives also. Then the panicky posts in the bugs section will stop.... ------- Yes, we also made minor content updates to the emails that buyers and sellers receive, both for clarity and to communicate that payment is not complete until the buyer has paid via PayPal, check, or money order.
3 years ago
brookberrys says:
Awesome!
3 years ago
Waterrose says:
Wow and I just bought something 30 minutes ago and it wasn't there...see it only takes a few minutes for change...lol (thanks developers...I know it didn't take you just minutes....)
3 years ago
purplelemondesigns says:
This is great! Thanks for listening Etsy admin.
3 years ago
ChicyCreations says:
This is wonderful! Can't wait to purchase something with these new steps. These improvements will really help. I think most non-payer problems happen when buyers purchase multiple items and get confused about paying for all of them. Good work etsy!
3 years ago
swanmountainsoaps says:
Awesome! Thank you!
3 years ago
FancifulForm says:
Yay!
3 years ago
dennisanderson says:
you want to test it out on me? Go right ahead :)
3 years ago
sstargell says:
I am off to buy something now, just to see if it works/is better. I only wish that SOME sellers would follow up with an email or convo..
3 years ago
SweetSpice says:
thank you for implementing this, I'm keeping fingers crossed that this helps =o)
3 years ago
palomasnest says:
The angels are singing
3 years ago
dennisanderson says:
what does the choose shipping function do on that screen shot?
3 years ago
ScottieinaCanoe says:
Excellent changes :) Good Job!
3 years ago
oldworldprimitives says:
Wonderful, thank you! I am looking forward to seeing what Phase Two has in store for us too. :)
3 years ago
enhabiten says:
thank gawd:) i've been walking new buyers through the process a lot lately. i hope this works.
3 years ago
SudsNSuch says:
Dennis, my guess is that's where you pick the address you want it shipped to.
3 years ago
blendastudio says:
Very good news! I'm really happy for this change. I remember the first time I bought something on Etsy. I thought I had paid for the item and waited and waited for it to come in the mail. After about a week and a half decided to check my order and the buyer had been politely and silently waiting for me to get around to paying. I had no idea I hadn't completed the transaction until I went back to check! So great news! -B
3 years ago
DeNovoStyle says:
Great!
3 years ago
eyeful says:
Yay! Thank you! :)
3 years ago
novadesigns says:
Great and I look forward to the second phase where maybe buyers won't be able to "purchase" without paying :o)
3 years ago
thirteenleafclover says:
thank you thank you thank you thank you thank you. !!!!!
3 years ago
wireddesign says:
WONDERFUL - thank you!
3 years ago
AnvilArtshop says:
I'd also had to do a 'walk through' with several new buyers lately, so I'm looking forward to the changes. Thanks!
3 years ago
sqwish says:
Thank you. Admin is clearly listening to the sellers.
3 years ago
HAREandDRUM says:
Fantastic! I've been blessed by savvy buyers but it's GREAT to see this change! I listed new stuff too, go ahead and test out the new checkout in my shop :D
3 years ago
wilsons says:
oh, man. I bought something this morning. Wish I had waited so I could see the changes. This will be so helpful for buyers new to etsy - thanks!
3 years ago
lulubugjewelry says:
Thank you! I get a surprising number of buyers who have no idea that they have not actually paid yet. I hope this helps!
3 years ago
MFIPC says:
YAY!!
3 years ago
PoleStar says:
Awesome. Now I want to buy something.
3 years ago
ScarletBeautiful2 says:
hopefully this helps! thank you!
3 years ago
boomerville says:
Thank you.
3 years ago
originalfindings says:
This will help so much, especially with new buyers to the site. Thank you, Thank you
3 years ago
thymbyldesigns says:
Awesomeness! Finally!
3 years ago
PoPkO says:
oh i noticed this earlier today when i bought something! it WAS better!
3 years ago
traceemurphy says:
this is really great!
3 years ago
3squares says:
yay, i must do some research. hmm, what should i buy first?
3 years ago
OhFaro says:
YAY! I hope this resolves some common issues for new buyers who seemed to be confused with their first purchases. Thanks!
3 years ago
madebysam says:
Great!
3 years ago
beckyrose says:
HOORAY!
3 years ago
crochetgal says:
Thanks very much for listening to the Etsy sellers. I think the changes are a great step in the right direction..
3 years ago
fernfiddlehead says:
BUY NOW makes me very happy.
3 years ago
edor says:
excellent! much better.
3 years ago
Yokoo says:
I just made a sale and my etsy transaction email looked different. Does this mean I will not be getting an email from paypal? I'm kinda confused.
3 years ago
yaelfran says:
i love youuuuuuuuu!!!!!!
3 years ago
Collettestreasures says:
Right on : )
3 years ago
Fishstikks says:
Well, how exciting is this!! Can't wait to have wonderful results with this and really can't wait to see what else you've got up your sleeves! Bravo!
3 years ago
KreatedbyKelly says:
These are great updates!!! Thanks so much!!
3 years ago
worksofwhimsy says:
I guess I better go shopping so I can experience it for myself =)
3 years ago
PussDaddy says:
Great. I wish I had some money to give it a test run. :-)
3 years ago
enticements says:
Good improvement- I've gotten the "I didn't know I actually purchased it" a couple of times. This seems much clearer. P.S. I am thrilled to see my orange creamsicle above. Yay!
3 years ago
bubblegirlknits says:
Yay!! I just tried it out and love it! Sorry Dennis, no soap this time, I bought labels.
3 years ago
ArtemisiaDesigns says:
wonderful !!! Thank you !!!!!!
3 years ago
dahliasoleil says:
I hope this makes a difference cause I've been getting an unusual amount of non-paying buyers lately.But I have to say I have never understood why check-out is difficult for some people..it's always been relatively easy to me since I joined almost 3 years ago.
3 years ago
fabricfarrago says:
Okay I thought I had lost my mind. I bought something earlier today, before the change, and then I just bought something else right now -- I was like, ummm, I really don't remember that it was like this earlier today. I'm glad you told us that it just changed, because I seriously thought I was loosing it!!
3 years ago
kusu says:
Oh...this is so great to see! Thank you for improving the checkout process!
3 years ago
laksaware says:
Awesome! Time to go shopping now :)
3 years ago
aimeesarmoire says:
Hmmm... something that makes shopping easier. If I'm dreaming, don't wake me! must shop now
3 years ago
Slowshirts says:
Wonderful, now add an OBVIOUS place for buyers to choose a size or color during checkout (besides the current "Notes to seller" option) and i'll be the happiest etsy seller alive. I've been waiting years for this~!!!
3 years ago
becausemaybe says:
awesome! i hope this makes things easier in terms of me not having to send out reminders to my buyers. i hate doing that. it makes me feel like a tax collector or loan shark. and i don't have to sit around wondering when someone's gonna pay.
3 years ago
amyhatch says:
thank you for doing this! I think it will be much clearer to the customer, especially customers who are first time buyers on Etsy, as to what to do!
3 years ago
SavonShoppe says:
Fantastic news. I'm new and have yet to buy so I've wondered how it all worked been visiting forums for info. Great explaination and look forward to checking out with the new upgrades soon.
3 years ago
SavonShoppe says:
btw...love the creamsicle pendant.
3 years ago
bettysonics says:
awesome! excellent!
3 years ago
LaurenAlexander says:
lovely news! Good work ;-)
3 years ago
minouette says:
Thank you - I'm sure we all appreciate your efforts to make this clearer to buyers.
3 years ago
soulybarb says:
Thanks so much for this.
3 years ago
esdesigns says:
Looks great! I'm going to buy something right now :)
3 years ago
AntiNu says:
PERFECT!!!-I do alot of explaining regarding checkout and custom ordering :B KUDOS!!!
3 years ago
heartworksbylori says:
Yay!
3 years ago
nfall2rt says:
Great updates! And congrats to my friend Alyssa of Enticements for being featured in this article!
3 years ago
TheSeed says:
This is fantastic, great news! Thanks!
3 years ago
TheBrassHussy says:
looking forward to seeing how well it works!
3 years ago
MayaBella says:
Great improvements! thanks so much guys!
3 years ago
MetalheartDesign says:
i better go buy something so i can see for myself!
3 years ago
2ReVert says:
This sounds great.. thanks so much!
3 years ago
beggin4treats says:
I hope it is as good as it looks,thanks for your hard work
3 years ago
LaCometaLab says:
Horray, fantastic news!!
3 years ago
ClutchThat says:
This looks great! Thank you!
3 years ago
muffintopdesigns says:
sooo awesome! thank you!
3 years ago
baconsquarefarm says:
Aaaah this is awesome Etsy, thank you moocha bunches.
3 years ago
jessejanes says:
WOOHOO!!!!!!!!!!!!
3 years ago
dragonhouseofyuen says:
looking good - thanks and I really like that money rose!!! what a fantastic idea (and present!)
3 years ago
adoreneko says:
Great news and thanks!
3 years ago
LushPunk says:
coolio - can't wait to play with it :D
3 years ago
NaturallyHip says:
This is great! Thanks so much, Admin!
3 years ago
CourtneyBathBoutique says:
Thank you!!!
3 years ago
ModernMetalJewelry says:
Great change. Seems much clearer.
3 years ago
mizusugi says:
Wonderful work! Thank you!
3 years ago
projectgrabbag says:
Wow - It looks fantastic!!
3 years ago
LastChantsStudio says:
yup! This looks much clearer and easier than the buyer going back to the seller's site for clues, wondering if there's anything else they are supposed to do...and I hear there are going to be some more "sub-catagories" on the catagories. That's good too! Thank for making our sea of etsy more navigable!
3 years ago
LastChantsStudio says:
(somebody pleeze stick a S in thank for me (geez, I better go fix dinner or back to typing school)
3 years ago
ksewingbasket says:
Looks good and seems much clearer.
3 years ago
JoannasPhotography says:
looks great! Thank you:)
3 years ago
sproutonline says:
I'm happy!
3 years ago
pickleberries says:
Thank you for these and upcoming changes that make the process easier for the customer to understand. To have to start a relationship with a customer asking for payment is uncomfortable for the buyer and the seller. It should never have to happen, but it often does because the process has been confusing.
3 years ago
MadeByLaura says:
I used checkout today and noticed the changes I think they are much more clear. Thanks for the update!!
3 years ago
leahmackindotcom says:
thank you!!
3 years ago
jessiemccann says:
Thank you!
3 years ago
HeathensHearth says:
Awesome! :) maybe now it will be easier for everyone to work with :)
3 years ago
NanLawson says:
thanks! this is great!
3 years ago
steel says:
See. I know what you're doing here, Etsy. Because now I have to go buy stuff just to try out the new system. Curse youuuuu! Aherm.
3 years ago
archeress says:
Great! This will help so much with buyers who didn't understand the previous format. Hopefully changes will come soon to allow us to offer more than one type of shipping method, as well.
3 years ago
pulpsushi says:
Just tried it out this evening and its looking good. :)
3 years ago
norakaren says:
I really hope it speeds up the process and makes it easier for the seller to shop at our loved etsy,I guess I'm going to start trying it now...
3 years ago
thirdfloor says:
Excellent! Thank you! Anything that makes it easier on the buyer has to be a good thing!
3 years ago
MelissaBeach says:
This sounds like it will solve several common problems with sales not getting paid.
3 years ago
twolefthands says:
It looks great! I think it's going to solve a lot of problems! Thanks!
3 years ago
redsofa says:
this is really good, thanks for doing this! what can we expect in the next phase?
3 years ago
MyLittleKorner says:
THANK YOU!
3 years ago
TwoKazoos says:
This is great. I think it will help out significantly. Thanks!
3 years ago
slinkymalinkicat says:
Thank you!!!!
3 years ago
curlyfrysc says:
It still says, "order is not complete until you pay" making one think that they have not purchased the item therefore they do not need to pay. You need to make buyers realize that they have purchased the item but still need to pay for said item. It needs to say, "item purchased, continue to payment process". Then have them click on the Paypal link.
3 years ago
silentgoddess says:
While I applaud Etsy for making some new changes, I am not happy that they still haven't addressed the fact that a buyer can complete checkout without making a payment. I still believe you should not have anything removed from your store until payment is made. I can't go to JCPenney's site and complete an order without submitting proper payment info so why should Etsy be any different? I have had several non-paying buyers lately and they have had nothing to do with being "newbies". It is people who have NO intention of paying. They were just "window shopping". It wastes my studio time trying to chase down people who never intended on paying, then having to cancel and relist. Not to mention the item has lost its views and hearts. I say again, nothing should be removed from a store without payment being submitted when using Paypal as a payment method. Period. I hope that Etsy is still working on making a positive solution for this problem. These new fixes just are not good enough for me. I have been Etsy's biggest fan for several years, but this is where I have found myself drawing a line. Thanks for listening.
3 years ago
MintyFreshFusions says:
I agree with the above, or just else leave it in their shopping cart so I don't have to waste my time reporting transactions. But this sounds better than before! :]
3 years ago
MintyFreshFusions says:
lol, the above was curlyfrysc when I typed that!
3 years ago
monstersncuties says:
woooo my octopus it's here!!
3 years ago
curlyfrysc says:
silentgoddess said it better, though, mintyfresh!
3 years ago
ageratum says:
These articles are so helpful. Thank you! Hope everyone is having a great day! :) Donna
3 years ago
ThreeFive18 says:
great! this will make checkout much easier!! :)
3 years ago
makepienotwar says:
i agree with silentgoddess!
3 years ago
kristincoffin says:
great change, and sure to improve smooth riding for new buyers. come to think of it, I'm not even new and I forgot to go through the PayPal step last time I purchased! (I realized and hour later, however.) Huge, warm, squeezing thanks, admin!
3 years ago
Greenerica says:
Wonderful! Thank you!
3 years ago
desertnana says:
Thank you for making changes in the right direction of making it more clear and user friendly for our buyers ~hugs
3 years ago
moddyboy80 says:
Ace!
3 years ago
nomoredrama says:
good deal. i wondered why i had to re-do my pay pal purchase in my e-mail.
3 years ago
lindabutterfly says:
Agree with silentgoddess above. I have had only one "problem" customer but that one gave me a great deal of angst, blaming me vehemently for Etsy's checkout system. Her emails were abusive and difficult to deal with and she would not contact Etsy directly, saving her wrath for me. If changes are being made, why are they being made in fits and starts? Go the whole hog and do a decent job, please.
3 years ago
anakim says:
Great! I hope it will solve some problem.
3 years ago
gorjuss says:
changes seem great - well done !
3 years ago
Yoola says:
Great , it will be a relief not to have these unpaid purchases.
3 years ago
knitwhats says:
Thank you! Now I really can't wait for my first sale :)
3 years ago
artsyfingers says:
Thank you, keep up the great work. I believe we are going to have one of the best site on the planet. We are soooo spoiled.
3 years ago
lovelygifts says:
Good changes, thanks!
3 years ago
Lunaversoul says:
A definite step in the right direction! In the past I have had incidences when two of my customers have paid for their purchase's through Etsy's "previous" checkout system, but the transaction's had shown up on Etsy as an unpaid purchase. Which has later left me dealing with a couple of upset customers,tracking down payments through Paypal & so on. This has also happened to a few other sellers I know. I really hope that the updated check system corrects this problem as well. I really do appreciate all your hard work! Thank you!
3 years ago
Knit2getherInLove says:
Thank You! Hopefully this will clear some issues that newbies to my shop have had checking out. I have had several that I needed to walk through the process. I do agree that until items are completely paid for they should remain in the shop. I had my first experience with a "window shopper" last week.
3 years ago
ellabellamay says:
Excellent update! It makes shopping easier and much more clear for both buyer and seller. Always appreciated! Thank you!
3 years ago
Riggio says:
I don't like it.I just bought two things from one shop and had to pay for them separately.Before you could pay for them at the same time.
3 years ago
WoollyWonka says:
This will really help! Thanks!
3 years ago
BayMoonDesign says:
Great improvement! Thank you. I have had trouble when purchasing from Etsy in the past. I thought I had paid when in fact I hadn't. The seller had to email me with directions on how to complete the sale. I noticed your improvement and it is easy to complete the purchase now.
3 years ago
ArtmakersWorlds says:
Fantastic! Sure hope this helps. Thanks!
3 years ago
soaps says:
Great, thanks. I hope the new messaging helps with non-payment and follow-ups. :)
3 years ago
ClaudineMJ says:
Very interesting. I'm now curious and have to check it out!!
3 years ago
urbanblue says:
Great improvements! Thank you!
3 years ago
AmyGaines says:
Wonderful!!! I will admit that the etsy invoice e-mail is very different- it took me awhile to find the "message to buyer" which was the last thing on the old etsy invoice e-mail but not in the new. So be careful, if you dont read the message thru "details" and only on the invoice, you may miss it. But I LOVE the checkout changes!!!!
3 years ago
Squier says:
Is there a cancel the sale button along the way for those who put stuff in their shopping cart and then decided they don't want it? So the item(s) don't just hang in limbo and sellers are wondering is this a real sale? If there isn't there should be, so the item goes back into the sellers shop when someone decides they don't really want to buy it.
3 years ago
moonstr says:
yaaay:D
3 years ago
Tumus says:
Off to test it out so I know how it works ^_^
3 years ago
ConcordSoap says:
Yippee!
3 years ago
TashaHussey says:
GREAT !!!!
3 years ago
maryellengolden says:
Fantastic! Thank you so much!
3 years ago
beadznthingz says:
This is fabulous! Thanks so much!!
3 years ago
racheltreasures says:
I totally agree with silentgoddess! "nothing should be removed from a store without payment being submitted when using Paypal as a payment method. Period." {silentgoddess} Etsy still has a long way to go on making this true on-line shopping. Until these changes are done Etsy will not be viewed as a serious great place to shop despite the awesome goods. This hurts all of us.
3 years ago
mamapainter says:
OMG! Simply changing the wording will make all the difference in the world. I am very happy with these changes. THANK YOU FOR LISTENING!!!!!!!!!!! :)
3 years ago
Vanessa says:
Thanks for all the feedback. I just wanted to clarify that if a shopper has items in her shopping cart, those items are still in the seller's shop. Right now, items are not removed from a shop until the buyer clicks "Checkout".
3 years ago
Shroompiloop says:
HOERA !!! Great stuff -- Thank you so much Etsy Admin for taking it to the next level -- we all appreciate it ;)
3 years ago
monamiga says:
Hey there, my comment is checkout related.... I've ALWAYS thought that etsy should inform seller of which payment method was chosen. When the email comes to the inbox, it doesn't specify. For example, I often pay via money order, and if I simply checkout and don't leave any special msg to seller, invariably, the seller contacts me, and acts like they have no idea that I've selected the money order option. I've even had paypal invoices sent to me, despite my choosing money order.... Also, the comment above by Lunaversoul is a true issue. It took me awhile to realize several buyers had made immediate payment, and it never reflected that in the invoice! This made me look bad as the seller, because it took longer to ship the items than it should have! Thanks for your work! ami
3 years ago
silentgoddess says:
Vanessa, with all due respect, items should not be removed from a seller's store until payment is submitted. This all should happen immediately when "Checkout" is clicked not after.
3 years ago
GoTo says:
Yay--thanks! monamiga--There's always been a line in the transaction email that says: The buyer chose the following form of payment: XXXX The XXXX has what payment method they chose in it.
3 years ago
TheSilverDog says:
This is great - I bought some things this morning and noticed the difference - it's much clearer!
3 years ago
CutOutAndCollect says:
wonderful!
3 years ago
BeadFloraJewels says:
Finally! Now can you guys work on a On Sale feature -- so we can put items on sale without changing all the prices and tags. Thanks :)
3 years ago
olivebrown says:
awesome!!! i've had soooo many who do not go into paypal to complete the sale...
3 years ago
michon says:
I really like the last part, where it tells them they have payments left to make. Looking forward to more improvements!
3 years ago
intrinsicimagination says:
Great! Hope this helps! It's so disapointing to see that you have a sale and find out that there is no payment. Thanks for trying to improve the process!
3 years ago
OhNoUDidntDesigns says:
Can I get all those $20 bills in the pic please?
3 years ago
Jenifersfamilyjewels says:
Thanks for the update!!!
3 years ago
go2girl says:
This would be great. The checkout is simple to me but I've directed many people to my shoppe and they have been confused by the checkout through etsy then PayPal.
3 years ago
rozzie says:
Thanks for the info and hard work Team Etsy!
3 years ago
strawberryluna says:
Thank you thank you!
3 years ago
reginasstudio says:
Yeah Esty Team!! Thank-you for always trying to improve this awesome site!! My shop has only been opened 3 months and so far me asking customers to complete their orders has really been the only problem besides 1 girl:) Thanks for making this a wonderful place to work!!
3 years ago
SpaTherapy says:
WONDERFUL! Hope it will help new customers to understand the process better.
3 years ago
SweetSurrenderCandle says:
Thank you for the improvements!
3 years ago
jotaysgel says:
These are great updates!!! Thanks so much
3 years ago
bellasparty says:
Thanks for the update!
3 years ago
stratdesigns says:
Wonderful work Etsy - thank you!
3 years ago
CutieDynamite says:
Just had to buy a few things to check it out! Love it!!
3 years ago
norianesbijoux says:
I agree with silentgoddess. I also hate the fact that the checkout page says "Each order is not complete until you pay." Several non-paying buyers have argued in the past that this means a purchase is not actually a purchase until they pay. I have a lot of non-paying buyers and I waste an incredible amount of time chasing them down, usually without success. I also think Etsy needs to send non-paying buyers reminders when they haven't paid for an item. I feel like sellers don't have the proper leverage when it comes to reminding a buyer that they committed to pay. Most non-paying buyers completely ignore my reminders--however friendly they are--and they even ignore Paypal invoices. For example, Etsy could make it impossible for a buyer to purchase something until they have paid for all their previous purchases or taken the steps to cancel those transactions. I don't know, just an idea...
3 years ago
RockisSupplies says:
Thanks for the continued improvements - hope this one works.
3 years ago
catsongstitchery says:
Glad you are on top of things- thanks!
3 years ago
VonlenskaVintage says:
I also agree with silentgoddess. There should be some type of buyer accountability, like a "strikes" feature where after 10 times, you have your account suspended for a period of time. If sellers can have their accounts suspended for breaking rules on etsy, so should buyers. I know suspending the account of a buyer means potential sales lost for etsy, but etsy should start protecting the seller better. I hate chasing people down for payment, because I like to have faith but I'm starting to lose my patience for non paying buyers who simply say "I don't want these anymore."
3 years ago
AnnaKayCreations says:
Thanks for the update.
3 years ago
Jewelweeds says:
This seems like a good step in the right direction. I do agree with some of the comments about removing items from the store before the payment is made, it should definitely be after. It certainly does waste a lot of the seller's time to track down and coach buyers through this, and the fix does seem simple enough. Also, I know that this is one one step in a bunch of checkout improvements, but are there plans in the works for calculating taxes before sending the payment info to paypal? I am in NY and paypal doesn't allow for the different sales taxes zones in this state to be calculated accurately. I have to send refunds to be compliant with the state tax code, and frankly, this comes off very unprofessional, not to mention extremely annoying when it comes to bookkeeping. It would also be very helpful to be able to mark in the listing if the item is subject to sales tax. In NY, clothing under $110 is not taxed, but there is no way that paypal knows what is taxable and what isn't. Are there plans to make checkout "smart"? I really appreciate that Admin are listening to sellers, but lots of improvements still need to made.
3 years ago
icehousecrafts says:
While steps have been made in the right direction the wording is still ambiguous! As an example "Each order is not complete until you pay each seller" well to a buyer that just means that they haven't really bought the item but that is so contrary to how the shopping cart system works here on etsy! How about a big red stop sign that comes up when a buyer clicks to place an item in their cart that says "by placing this item in your cart, you the buyer are agreeing to pay the seller" and to have another button where they have to confirm with legal verbage attached to that. I have had more non paying buyers tell me when they finally respond that they didn't intend to purchase the item since in their mind they didn't since they haven't gone through checkout. Etsy your checkout system is broken...fix it! While a lot of people hate ebay and their system, it results in a lot less non payers than etsy does. I haven't had nearly the non payers there in 5 years that I've had here on etsy in a little over a year...something to be said about a system that works!
3 years ago
acageybee says:
I really like the "Commit to Buy" wording. Simple & easy to understand without sounding like a mobster's going to come to your house & break your knees. ;)
3 years ago
MoiEtMoa says:
Perfect! Great news! :)
3 years ago
freshieandzero says:
That makes total sense - I love it! It's much clearer than before - hopefully it will clear up buyer confusion!
3 years ago
beckababe says:
wonderful changes, TY!
3 years ago
nightcloud2 says:
a final sale should be made of two parts to be complete-- the buyer checking out the item or items -- and the seller OK ing the sale to finish the process - only then the item is taken out
3 years ago
trollop says:
I would like to see an integrated option for Google Checkout. I've had mostly negative experiences with Paypal and I prefer not to use them.
3 years ago
rdpuna says:
Gosh, the improvement seems so straight forward, yet some how my first buyer hasn't paid. (sad face)
1 year ago