Community Council Summary: January 2010

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Story by Community

Published on Feb 02, 2010 in Community Stories

Photo by allweneedissleep

The first meeting of the second seller Community Council is in the books, and it has been and is a learning experience for all of us. More than anything else, this first month and meeting has been devoted to orientation and assessment. Members of the Council have had a chance to introduce themselves to one another, but were very quick to jump into the task of getting feedback about Etsy from the community. They consolidated the thoughts you provided into a small series of broad topics that were referenced most often on a discussion thread created for this purpose in the Etsy Forums. I’ll go into those in a little more detail in just a bit.

Vanessa, editor-in-chief of Etsy’s blog, gave the Council an early look at her recently published article on spamming to make sure that the tone was lively but not too harsh. Council members enjoyed the article as it was written and thus didn’t have any major recommendations for it. Additionally, we all talked a little about basic spam standards and the even more recently published blog reader survey.

Before delving into the bulk of what we discussed, I have to acknowledge that it’s a challenging time to be on the Community Council. Much is changing under the direction of Rob Kalin as Etsy sets about gathering the resources to work on projects that are priorities to the community and also to Etsy staff. Rob covered many of these in his recent Q&A Forum announcements. As more work is done we’ll be able to discuss individual projects in greater detail. Consequently, we didn’t really talk specifics at this first meeting; I hope we’ll be able to discuss those more over time and bring them to you as well.

So what did we cover? The first broad topic was seller tools. Among the most referenced topics on the Forum thread were batch editing tools and currency conversion tools. The Council recognized that there were many, many other tools beyond these two that would be helpful to sellers. Etsy recognizes this too, as Forum moderators in particular keep track of features and tools that the community asks for. Though we at Etsy have made efforts to provide individual tools in the past, now we are creating a seller tools team focused just on building tools like the ones referenced above.

Policy enforcement was also a topic that was very strongly represented. Though everyone on the Council wants to see Etsy do a better job in cleaning up persistent or blatant policy violators, some said that this should simply go without saying; it shouldn’t have to be a topic of discussion. Frankly, we at Etsy agree. It’s a matter that we’re not happy about, and along with multiple new positions to assist the Support team we’re also assembling a specific, multidisciplinary team for this task: the SCRAM (Systems for Catching Resellers and Abusers of the Marketplace) Team. The solutions to this problem require both more people and better tools, and we will get both.

The third strongly represented topic was Checkout, and this too encompassed a few different phenomena. There was a general consensus that the Checkout interface should be easier for first-time Etsy buyers to understand. Additionally, we discussed our want to avoid problems with non-paying buyers by not removing an item from a seller’s shop until the buyer pays for it. Some Council members expressed concern in a system like this over artists who make one-of-a-kind pieces that multiple buyers may attempt to purchase at once. I’ll make sure that we’re looking out for our artists making OOAK pieces as this particular project goes forward.

There are many other topics that we wanted to cover but couldn’t due to time constraints (search, privacy controls, etc.). The Council will continue to take input from the community for topics of discussion over the coming months, though the way that we collect those thoughts from you may change in order to make that process both easier on you and on the Council. I’ll be back with another summary next month, and in the meantime the Council and myself will continue to advocate for you, the Etsy community!

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  • moosomething

    moosomething says:

    Love the idea of batch editing tools!

    2 years ago

  • VintageEyeFashion

    VintageEyeFashion says:

    nice to know what the council is up to. i am looking forward to hearing more as things progress. thanks for the update!

    2 years ago

  • BululuStudio

    BululuStudio says:

    Thank you for the info, we sellers need editing tools.

    2 years ago

  • MomNMiaQuilts

    MomNMiaQuilts says:

    Thanks for the update!

    2 years ago

  • kclarkphotography

    kclarkphotography says:

    Thanks for the summary.

    2 years ago

  • MyissaG

    MyissaG says:

    Thank you :)

    2 years ago

  • humblebea

    humblebea says:

    I love that improvements will be made to the checkout system and also the part about policy enforcement. Thank you to the Council and Etsy! (-:

    2 years ago

  • wickedlymodpendants

    wickedlymodpendants says:

    Thank you for keeping us updated. I would love batch editing tools!!

    2 years ago

  • breadandroses

    breadandroses says:

    Thanks for keeping us in the loop!

    2 years ago

  • ModernMeetsWhimsy

    ModernMeetsWhimsy says:

    oh all great improvements to start with! can't wait to hear more~

    2 years ago

  • pocketcarnival

    pocketcarnival says:

    Thanks for the update! Can't wait to see what's happening to the checkout, slightly anxious about the way the changes were worded. Hooray currency conversion!

    2 years ago

  • fairiesnest

    fairiesnest says:

    Thanks so much for the summary, it looks like you're off to a great start.

    2 years ago

  • DormouseDesigns

    DormouseDesigns says:

    Very happy that both seller tools and policy enforcement were discussed in the meeting. Violations of Etsy as a market place for handmade and vintage (+supplies) is a subject that needs urgent addressing - there are a lot of unhappy and frustrated 'honest' sellers out there... We all know that it's a massive task to root out all the resellers and other abusers of Etsy TOU's so it's great to know that more admin folks will be tackling this problem. Good luck to SCRAM!

    2 years ago

  • beautifulbridget

    beautifulbridget says:

    Thank you :)

    2 years ago

  • CwButcher

    CwButcher says:

    Great stag love it.

    2 years ago

  • dreamyvintage

    dreamyvintage says:

    Very excited about the seller tools team and the simpler check out process.. thank you for the hard work and the update :)

    2 years ago

  • javagirls

    javagirls says:

    Very imformative. Keep up the good work.

    2 years ago

  • VixVintage

    VixVintage says:

    Thanks so much for the update I appreciate all you do for us.

    2 years ago

  • abacusbeadcreations

    abacusbeadcreations says:

    Good to know these items are on Etsy's radar and I wish the Community Council good luck! Thanks for the update.

    2 years ago

  • birdie1

    birdie1 says:

    Sounds like you've addressed many issues of concern in relatively little time. Thanks so much!

    2 years ago

  • DesignedByLucinda

    DesignedByLucinda says:

    Sounds good :) Thanks for bringing us all up to date, Rob!

    2 years ago

  • corelladesign

    corelladesign says:

    Thanks for all of your hard work! It is very much appreciated!

    2 years ago

  • recycledwares

    recycledwares says:

    wow, you have a lot on your plate. yeah for the SCAM team and good luck with the checkout dilemma.

    2 years ago

  • mylenefoster

    mylenefoster says:

    I'm looking forward to what the council would be bringing to the table and the results of these meetings that will hopefully influence positively the seller community.

    2 years ago

  • worksofwhimsy

    worksofwhimsy says:

    Thanks for the summary. Looking forward to seeing some changes due to SCRAM.

    2 years ago

  • heavensentcrafts

    heavensentcrafts says:

    Thanks so much for the updates. I'm glad to see policy enforcement is one of the priority topics and that there are plans to take care of it.

    2 years ago

  • stitchntyme

    stitchntyme says:

    Thank you for posting the results from the first CC meeting. Very appreciated. :)

    2 years ago

  • dayslonggone

    dayslonggone says:

    As a part of the Council, I want to say that we are speaking on the communities behalf and I know that Rob is listening. We all want the best for the sellers and the buyers!

    2 years ago

  • noahandlilah

    noahandlilah says:

    This was such a great update to read. So glad to hear about policy enforcement! And definitely looking forward to the search topic in future updates.

    2 years ago

  • SewnNatural

    SewnNatural says:

    Thank you for updating us. So glad to hear about the new SCRAM team, and thank you to everyone who is giving their time to make Etsy even more wonderful.

    2 years ago

  • OliveAndOud

    OliveAndOud says:

    Very encouraging! Thank you! I'm especially happy to hear about batch editing and policy enforcement. Thank you, Etsy, for being so responsive.

    2 years ago

  • polkadotmagpie

    polkadotmagpie says:

    Thanks for the 411. Currency conversion-YAY!

    2 years ago

  • Karmacrochet

    Karmacrochet says:

    Thank you for the update! I take any improvement! :-)

    2 years ago

  • SignsofVintage

    SignsofVintage says:

    Thank-you for the update, and a big thank-you to the community council for their efforts.

    2 years ago

  • WingsDove

    WingsDove says:

    Thank you for the update on the Council's work. Keeping the Etsy community informed is very helpful but I have a feeling that there will always be those few who are never happy with any improvements. Sadly.

    2 years ago

  • BlackStar

    BlackStar says:

    Can't wait to see SCRAM in action!

    2 years ago

  • BlueKittyMiniatures

    BlueKittyMiniatures says:

    SCRAM is sounding good.

    2 years ago

  • StelmaDesigns

    StelmaDesigns says:

    Sounds good. I agree with BlackStar; can't wait for SCRAM!

    2 years ago

  • prettydamncute

    prettydamncute says:

    Thanks for the info. I like the name SCRAM, a lot.

    2 years ago

  • vintagemaison

    vintagemaison says:

    I would really love a batch editing/listing tool, and sorting out the policy-breakers. Well done to Etsy for recognizing these, and other needs.

    2 years ago

  • krystala

    krystala says:

    Thanks for the update. The tools will be very helpful. And SCRAM is so necessary!

    2 years ago

  • saraaires

    saraaires says:

    Thank you for leting us be informed and keep up the good work!

    2 years ago

  • MidwestAlchemy

    MidwestAlchemy says:

    Excellent first meeting - love the SCRAM - couldn't be better!

    2 years ago

  • odiliafu

    odiliafu says:

    Thanks for the informative updates!

    2 years ago

  • dianedesign

    dianedesign says:

    Thanks, and am looking forward to all the changes and updates.

    2 years ago

  • happyhound

    happyhound says:

    Hi Rob (waves), Thank you for the update. Great start with the new Council. Very,very excited about SCRAM!

    2 years ago

  • SatinandBirch

    SatinandBirch says:

    I am so glad to know your watching our backs, I am NEW to Etsy and already got duped into sending stuff to a gift basket site for free. That site is not on Etsy Don't Ask I was only 2 days old.

    2 years ago

  • aemcdraw

    aemcdraw says:

    Love the SCRAM idea! Sounds like the Council is off to a great start!

    2 years ago

  • Heart2Handbags

    Heart2Handbags says:

    Thank you for keeping us informed. Hope SCRAM is up and running ASAP.

    2 years ago

  • Jenifersfamilyjewels

    Jenifersfamilyjewels says:

    Thanks for the update!! Sounds good so far!! :0)

    2 years ago

  • dalesdreamsII

    dalesdreamsII says:

    We on the community council are doing our best to represent the voices of etsy. Your concerns are our concerns, as well. I am very much looking forward to scram!

    2 years ago

  • AliciaWalsh

    AliciaWalsh says:

    Thanks so much Rob and to the Community Council. I know we will all be looking out for the success of the new SCRAM Team!

    2 years ago

  • menzocollection

    menzocollection says:

    A big THANK YOU! To the Community Council and Etsy. And thanks for posting this, RobWhite. Although I would have thought that Etsy already had teams in place to handle these areas - I am very glad to read that there will be such teams going forward. I hope the focus and goals of those teams are publicly shared with us as well. And it sounds like the Communiticy Council is doing an EXCELLENT job of representing us and helping to prioritize the issues.

    2 years ago

  • TheRubyNeedle

    TheRubyNeedle says:

    Thanks for the update...can't wait to hear about more changes & improvements! Great work!

    2 years ago

  • lifeofcolors

    lifeofcolors says:

    Thanks. Great start! :-)

    2 years ago

  • crochetgal

    crochetgal says:

    I'm glad that the issue of resellers is finally being addressed. Hopefully this time around something will be done to help to keep them away from Etsy permanently. And the addition of more tools for sellers is something that will be appreciated by all of us. Keep up the good work!

    2 years ago

  • thecrochetqueen

    thecrochetqueen says:

    Let us put the same item in more than one catagory!!!

    2 years ago

  • theenchantedcupboard

    theenchantedcupboard says:

    Good to see these very important topics are being talked about! Hope to see a reseller free Etsy!

    2 years ago

  • VioletsNewVintage

    VioletsNewVintage says:

    Batch editing, please tell us it will be soon...and SCRAM yes! Thanks for the update. BB

    2 years ago

  • pixiepaper

    pixiepaper says:

    Thank you for the summary. I would like batch editing tools and great idea for a SCRAM Team.

    2 years ago

  • VioletsNewVintage

    VioletsNewVintage says:

    Great news, SCRAM yes!

    2 years ago

  • ClutchThat

    ClutchThat says:

    Sounds great! Thank you to Etsy and to the Council!

    2 years ago

  • beyondtherockz

    beyondtherockz says:

    Appreciate the update. Thank you!

    2 years ago

  • maggiemaevintage

    maggiemaevintage says:

    Thanks for all your efforts!

    2 years ago

  • BizzieLizzie

    BizzieLizzie says:

    Thanks so much for keeping up posted on what's going on behind-the-scenes. Looking forward to seeing the changes going forward!

    2 years ago

  • McIsaacArt

    McIsaacArt says:

    SCRAM that works for me, and I am so hopeful

    2 years ago

  • OhFaro

    OhFaro says:

    We on the Council are working hard to bring the concerns of the community to Etsy. It was a challenge hit the floor running, but the members of the Council are devoted to helping make etsy a better place, for everyone. It's a great team, and a blast working with Rob White. SCRAM! I love it!

    2 years ago

  • personaloasis

    personaloasis says:

    Glad to see this summary. I had been wondering when we'd hear more. I agree with the first 3 topics discussed as priorities.

    2 years ago

  • sewlola

    sewlola says:

    Thank you for sharing this info! ♥

    2 years ago

  • McIsaacArt

    McIsaacArt says:

    I certainly appreciate RW's sense of humour and diligence on the forums. I bet he's great to work with.

    2 years ago

  • PipocaHandmade

    PipocaHandmade says:

    Thanks for the update. It will be interesting to see the outcome.

    2 years ago

  • bstrung

    bstrung says:

    Looking forward to when you get into the nitty gritty details. Thanks again everyone for serving on the board.

    2 years ago

  • Armillatadesigns

    Armillatadesigns says:

    I appreciate the update, and I'm really happy to hear about some of the topics being looked into. SCRAM sounds very promising, and I'd love batching editing tools.

    2 years ago

  • sarahndipities

    sarahndipities says:

    Great info! i look forward to hearing about what's to come!

    2 years ago

  • RoughMagicCreations

    RoughMagicCreations says:

    Thank you so much for keeping us updated! I'm especially excited about the new seller tools and check out simplification. And hey, SCRAM rocks!!!

    2 years ago

  • SimplyInvitingCards

    SimplyInvitingCards says:

    Thank you for updating us. I like the SCRAM concept and look forward to its fruition!

    2 years ago

  • QuietMind

    QuietMind says:

    Sounds great looking forward to implementation, especially SCRAM!

    2 years ago

  • Leocardia

    Leocardia says:

    Thank you, I´m very interested in your improvements!

    2 years ago

  • voodoorabbit

    voodoorabbit says:

    Thanks for the update Rob. Thanks also to the Community Council for asking for input from other sellers & buyers that visit the forum here :) SCRAM team sounds awesome & I can't wait to see currency conversion tools!

    2 years ago

  • BonTons

    BonTons says:

    Thanks for the update

    2 years ago

  • etincelledesign

    etincelledesign says:

    thanks for the update ! looking forward to the implementation ***

    2 years ago

  • NottyPooch

    NottyPooch says:

    I'm most interested in the Sellers tools and also the Checkout. We make almost all OOAK products in our shop and really wasn't pleased with the non-paying dilemma - so many steps before we could get the item in the shop again!

    2 years ago

  • myfeltstore

    myfeltstore says:

    Thank you for the update. I can't wait for the changes. I love ETSY! I hope the SCRAM team is working on information to sellers who are selling illegal items like those with a licensed image, such as Elmo, or any other Disney character. You can't sell items with an image that is protected under copyright law and is a IP liability to Etsy. Etsy needs to stop creating liabilities for themselves!! Etsy should have a better legal team working on this issue! (no, I'm not a lawyer, just a knowledgeable business person wanting Etsy to do better as a business, their success means my success)

    2 years ago

  • amyjoavnet

    amyjoavnet says:

    SCRAM-- awesome!

    2 years ago

  • whyte

    whyte says:

    Sounds positive. Ready for action. Thanks!

    2 years ago

  • MonikaDesign

    MonikaDesign says:

    Great info...thanks for the update!!!

    2 years ago

  • dbabcock

    dbabcock says:

    I appreciate the update. Thank you.

    2 years ago

  • kidgiddy

    kidgiddy says:

    I am so excited to hear more about SCRAM after being in a chat room today with a shop owner telling newbies, that it's ok to have an item for sale on Etsy and that same exact item listed for sale somewhere else...off Etsy. It's wrong and people like that should be held accountable! I also completely agree with myfeltstore...right up above me - Licensed character selling is a HUGE liability! Etsy is allowing it to happen and so it falls on your shoulders too not just the shop owner! I have a very specific message in my shop about that. I just won't do it. Thanks for the update! I look forward to hearing more! -kg

    2 years ago

  • artbytrudy

    artbytrudy says:

    Woo Hoo.. Great start!

    2 years ago

  • CLineCreations

    CLineCreations says:

    Sounds like a good start, and I look forward to hearing more updates about things to come. I agree, SCRAM sounds like a wonderful wonderful tool and hopefully it comes to fruition (also, hilarious acronym.. and so fitting). Thanks for all your hard work!

    2 years ago

  • justicejewelry

    justicejewelry says:

    Scram sounds great! Thanks for the updates. Lots of great artists on this community council, was reading a thread started by mountainman the other day, good info!

    2 years ago

  • twoknit

    twoknit says:

    Thank you for the update. Love the SCRAM idea.

    2 years ago

  • PrimosPawtourage

    PrimosPawtourage says:

    thanks for the update!

    2 years ago

  • jewelzodonnell

    jewelzodonnell says:

    Thank you for the update!

    2 years ago

  • dancingintherains

    dancingintherains says:

    Thank you very much for the update and info.

    2 years ago

  • hartleystudio

    hartleystudio says:

    What an excellent start! I love SCRAM, keep it up! Thanks for the info, keep it coming!

    2 years ago

  • GoTo

    GoTo says:

    Thanks for the update Rob! Thanks Council Members for all your hard work!

    2 years ago

  • MountainManCreations

    MountainManCreations says:

    dayslonggone As a part of the Council, I want to say that we are speaking on the communities behalf and I know that Rob is listening. We all want the best for the sellers and the buyers! ditto f From myself as well we are here for buyers and sellers as for the scram team cant wait

    2 years ago

  • oldworldprimitives

    oldworldprimitives says:

    Thank you for updating us!

    2 years ago

  • goddessinthemirror

    goddessinthemirror says:

    Great launch by the new council. Thank you for posting an overview and for your efforts and encompassment. By the way, I found the checkout/purchase experience so simple on etsy; I didn't know it was an issue. Good luck to SCRAM. I have occasionally wondered how someone can make, photograph, track payments and ship 4000+ pieces of jewelry, for example, in a 2-3 yr window. Maybe some shops are group efforts . . . maybe resellers.

    2 years ago

  • debhillart

    debhillart says:

    Wonderful update. Nice concise and to the point, I like your style Rob! I'm sure everyone here will benefit from the work you and the Council are doing together, looking forward to the improvements. Thanks to all involved.

    2 years ago

  • PurplePeony

    PurplePeony says:

    interesting, thanks for keeping us informed!

    2 years ago

  • gifteddesigns

    gifteddesigns says:

    I am SO happy to learn about SCRAM and I really hope it will be enforced and will forever dispel the virulent idea that these 'casual' resllers who are selling merchandise at over-inflated prices mixed in with their own work are allowed to stay because they pay high Etsy bills and Etsy doesn't want to lose this income. I"m also happy to see a seller tools team...:)

    2 years ago

  • MetroGypsy

    MetroGypsy says:

    Agreed-already looking forward to sharing new ideas @ the 2nd meeting! MountainManCreations dayslonggone As a part of the Council, I want to say that we are speaking on the communities behalf and I know that Rob is listening. We all want the best for the sellers and the buyers! From myself as well we are here for buyers and sellers as for the scram team cant wait

    2 years ago

  • SimpleJoysPaperie

    SimpleJoysPaperie says:

    Looks like you are off to a great start for 2010. I look forward to seeing the improvements. :)

    2 years ago

  • mizdarlin

    mizdarlin says:

    I think that keeping the cart separate from the actual payment being made is one thing that would take a huge chunk out of the dissatisfaction so evident in the Fora...

    2 years ago

  • spongetta

    spongetta says:

    SCRAM is one of the best acronyms, ever!

    2 years ago

  • smacshop

    smacshop says:

    SCRAM is the dream team!!!!... when do they start...who will be on that team???

    2 years ago

  • moonstr

    moonstr says:

    Thank you!

    2 years ago

  • accentonvintage

    accentonvintage says:

    It's good to know all the issues that have appeared in the forums were discussed and hopefully will be acted upon.

    2 years ago

  • InMy2Hands

    InMy2Hands says:

    WOW!!! I am very impressed by the sound of it the first meeting was very successful :) For everyone to get to know each other and get that much done is a GREAT accomplishment in one meeting SCRAM...like the idea of getting a team together to be able to address some serious things on Etsy that need to be taken care of for all of us that try to be Honest and make a living from Etsy

    2 years ago

  • WickedDarling

    WickedDarling says:

    I have a lot of confidence in this new council and feel that they will get the job done! Great work guys! :)

    2 years ago

  • SmallEarthVintage

    SmallEarthVintage says:

    Great! Thank you for the report. Especially happy to hear about the discussion of seller tools and SCRAM team (awesome acronym).

    2 years ago

  • Iammie

    Iammie says:

    Thanks for info. :)

    2 years ago

  • twiddletoes

    twiddletoes says:

    The assembly of SCRAM gives me a bit of hope that the reselling and other content abuse issues will actually start being rectified. Thank you for the update!

    2 years ago

  • econica

    econica says:

    fantastic! thank you so much, guys!

    2 years ago

  • justnichelle

    justnichelle says:

    I am looking forward to the upcoming changes. I am glad that a specific group will be designated to develop and support sellers' tools.

    2 years ago

  • patspottery

    patspottery says:

    Sounds like you are off to a good start:>) From a member of the first Community Council!

    2 years ago

  • patspottery

    patspottery says:

    Sounds like you are off to a GREAT start!! From a member of the first Community Council:>)

    2 years ago

  • organikx

    organikx says:

    Yay for the 2nd community council! Sounds like you have your hands full but will push forward for the betterment of all of us here at etsy, buyers and sellers alike!

    2 years ago

  • lazydayz

    lazydayz says:

    Great article! Thanks for caring :)

    2 years ago

  • archaicdesign

    archaicdesign says:

    sounds good, SCRAM

    2 years ago

  • admiredhistory

    admiredhistory says:

    How cool is it that Etsy admistration keeps its members informed of what is going on? Many complain, but I can clearly see that this company cares about its customers and growth. Keeping the community involved and up to date gets a thumbs up. Thank you.

    2 years ago

  • riorita

    riorita says:

    Thank you for the information. I will follow up and wait for more.

    2 years ago

  • flandersfield

    flandersfield says:

    Thanks for the update! Looking forward to hearing more.

    2 years ago

  • secretjewellz

    secretjewellz says:

    So good to read this. Congratulations to those involved in the council. Wow SCRAM! That is a positive step. Well done.

    2 years ago

  • evihan

    evihan says:

    THANK YOUUU ETSYYYYY

    2 years ago

  • britishvintage

    britishvintage says:

    As a Community Council member, it's great to feel so involved with what is happening in Etsy, and to be working with Rob White. I agree that SCRAM is what we need!

    2 years ago

  • lindabutterfly

    lindabutterfly says:

    It's good to talk :)

    2 years ago

  • TanyaMac

    TanyaMac says:

    wonderful feedback! Thanks for all your hard work to make etsy great ;D

    2 years ago

  • JaniceCordeiro

    JaniceCordeiro says:

    There has been talk on just these issues, and others, for a long time. I hope the changes are put in place soon.

    2 years ago

  • harvestmoonbyhand

    harvestmoonbyhand says:

    Thanks for the update. SCRAM sounds like a step in the right direction. Great idea!

    2 years ago

  • Adornyourself

    Adornyourself says:

    SCRAM. I love it!!!

    2 years ago

  • futurowoman

    futurowoman says:

    Thank you, Rob! As a member of the Council, I'd like to say that it's an honor to take part as a representative of this exciting community of sellers and buyers!

    2 years ago

  • Art2ArtColorado

    Art2ArtColorado says:

    I'm glad to read that Etsy is going to be actively building up resources to tackle the variety of issues. It makes good sense to add dedicated personnel with focused priorities like the Seller-Tools Team and SCRAM!

    2 years ago

  • AllthingsWood

    AllthingsWood says:

    Well that's a good start. Thank you all for your efforts, I'm sure that Etsy will be a better place for us all. I would like to add, or probably re-add-I want full control & use of my expired listings, I don't understand why we have full access to our inactive listings (except the ability to delete them (?)) but not our expired listings. I would like to make changes to the listing BEFORE relisting an item. Aren't these OUR listings? We should have full access to them. That said I would also like to have the ability to "delete" my inactive listings accordingly. Thank you! (:

    2 years ago

  • GivenToYou

    GivenToYou says:

    Hi, I'm brandspankin new to Etsy. I made my first purchase just now. It was absolutely simple. One of the easiest web purchases ever. I look forward to getting to know the community,

    2 years ago

  • webs55

    webs55 says:

    Can't wait for new seller tools! You guys are always cooking up something :)

    2 years ago

  • busterandboo

    busterandboo says:

    mmmmmmm batch editing tools....... PS want those turtle coasters!

    2 years ago

  • mythunderstood

    mythunderstood says:

    Best wishes to Etsy as a whole and as the sum of its parts!

    2 years ago

  • maclancy

    maclancy says:

    ~~for me the hardest thing on Etsy has been trying to buy a vintage photo by placing it in the shopping cart and then going back to the same store to buy another item and having that purchased item snagged out from under me. I have discussed this issue with many vintage photo sellers and they agree its difficult because if you don't hit the"commit to purchase" button then it can be bought by another buyer. this happened only yesterday and while still shopping w same seller I lost that item which was in my basket. If there is a way around this one I would love to know. This way if you are buying multiples from same seller, which I often do, then there is one shipping price. They way it is now you have to get a shipping refund from the seller. The only way is to ask the seller to hold for you as a reserve(people ask this all the time of me) but by the time the seller gets your convo..someone buys it out from under you. This should be resolved as I find myself spending so much time on this as do other sellers and it seems it should be a more efficient and safe checkout for those of us buying multiple items from same sellers. I want to press the purchase button but have it safe for me to go back and shop more and then at my time checkout with one ship price. This is the only place that this issue exists. I am sure you have folks working on it already. Otherwise Etsy is a breeze for shopping and listing. Love you guys for all you do for us!!XO

    2 years ago

  • toolisjewelry

    toolisjewelry says:

    wow thanks for shating this with us! It sounds like a great start, good luck!

    2 years ago

  • mommysdream

    mommysdream says:

    Lots of great ideas and plans to implement them discussed here. Thanks for the update.

    2 years ago

  • ArtisticIntentions

    ArtisticIntentions says:

    Great ideas, thanks for the report! Great item picks too!

    2 years ago

  • olliegraphic

    olliegraphic says:

    I'm happy this came up, but I'd just like to stress it again: Please make the check-out process easier for buyers. Especially new buyers. I have to contact at least 3 buyers per week to ask them to finish the payment process. It's never maliciousness on their part...just confusion.

    2 years ago

  • shesbattydesigns

    shesbattydesigns says:

    Sounds like the first meeting was very productive! I'm looking forward to future updates about your progress :)

    2 years ago

  • purplelemondesigns

    purplelemondesigns says:

    Thanks for the update. I really appreciate you guys reaching out to the selling community to better the site. I especially like the improvements to checkout. I get lots of first time buyers that I usually have to walk through one step or another. Good step in the right direction.

    2 years ago

  • tasifashion

    tasifashion says:

    It is very interesting how are you going to change the FP structure and its content concepts?

    2 years ago

  • PeriwinkleDzyns

    PeriwinkleDzyns says:

    Thanks so much for sharing all this! Really looking forward to the future.

    2 years ago

  • WoodlandBelle

    WoodlandBelle says:

    Fantastic work, Etsy council and Etsy Admin! I'm so happy to hear that proposed changes are in discussion and slated for future updating. Hurrah!

    2 years ago

  • MsAnomaly

    MsAnomaly says:

    It's nice to know our concerns are being addressed. Looking forward to the improvements! Thank-you!

    2 years ago

  • SewMuchStyle

    SewMuchStyle says:

    new to etsy, it nice to see that you keep working to improve for buyers and sellers alike.

    2 years ago

  • EcaEcho

    EcaEcho says:

    It's great to hear that the checkout process will be improved...thanks for the updates!

    2 years ago

  • eroa

    eroa says:

    thanks for the update. great idea on batch editing tools and currency conversion tools.

    2 years ago

  • UNAshop

    UNAshop says:

    thanks! that's great! i agree in most topics, can't wait for new tools!

    2 years ago

  • VintageEmbellishment

    VintageEmbellishment says:

    Great news, especially SCRAM :) I hope that part of their job will also be making sure that items sold on ETSY are legal and safe, especially in the area of weapons.

    2 years ago

  • kotibeth

    kotibeth says:

    Thanks for the updates!

    2 years ago

  • dragonsmoon

    dragonsmoon says:

    This is nice to see....batch edit- fantastic! Myself and a small crew are totally willing and ready to assist with SCRAM.... Is there someone in charge of SCRAM that we can speak with?

    2 years ago

  • miasorellagifts

    miasorellagifts says:

    I knew you were all hard are work!!! Looking forward to the future of good things! Thanks!

    2 years ago

  • skyvalleybeads

    skyvalleybeads says:

    Sounds great! Thanks to the council for all your work.

    2 years ago

  • undertheroot

    undertheroot says:

    I enjoy all the community, thank you for the updates, I needed them.

    2 years ago

  • pejnolan

    pejnolan says:

    Hurray! This is a positive direction!

    2 years ago

  • DaisiesAreOurSilver

    DaisiesAreOurSilver says:

    SCRAM? - Hell to the yeah!

    2 years ago

  • mazedasastoat

    mazedasastoat says:

    I for one really appreciate all the hard work you guys (and gals) put in to make Etsy even more fabulous than it already is! Especially as I rarely have the time to visit the forums and have my say. But please can you enable us to upload more than one photo at a time when we're listing? We're always hearing about the importance of photos in our listings and being encouraged to use all five photo slots, but uploading them one at a time takes so long. SCRAM... yes, it should go without saying, but at the same time, the point needs to be got across to those who will insist on trying to abuse the system. Good manners and responsible behaviour aren't inborn, they have to be learned.... and if they won't be learned voluntarily then sadly they have to be enforced. It would be lovely not to need "Etsy police", but we can't allow the vision and ethos of this site to be hijacked by the unscrupulous. Something this valuable to us all has to be protected.

    2 years ago

  • michon

    michon says:

    Thank you for the updates! Glad the council discussed a few things that I also feel should be at the top of the list. I look forward to new developments.

    2 years ago

  • seaairarts

    seaairarts says:

    First of all, I think it's fabulous that Rob is back at the helm. I like the idea of him being back in control of his "vision" for Etsy. As to the Check-Out issue and non-paying buyers keeping items unavailable to other buyers, I had a thought; as soon as someone puts an item in their cart, would it be possible for the software to automatically put a colored border on the item and label it as "In Escrow", making it impossible to add to someone else's shopping cart but making it still viewable, "favorite-able" and with an option to "notify me if this item becomes available"? This would also address maclancy's (long post, several above) concerns as well. The issue being raised are great and I'm thrilled to see Etsy allowing us the opportunity to be part of it's evolution. Thanks!

    2 years ago

  • Ebrown2503

    Ebrown2503 says:

    Productive meeting, useful post. Thanks to everyone for the efforts made on behalf of the entire community.

    2 years ago

  • sharonclancydesigns

    sharonclancydesigns says:

    Thanks for keeping us in the know!

    2 years ago

  • SpiceofLifeDesigns

    SpiceofLifeDesigns says:

    The SCRAM acronym made me giggle - so very appropriate for the job they will be tasked with. :) Looking forward to useful shop tools...

    2 years ago

  • birose

    birose says:

    GO SCRAM!

    2 years ago

  • HighDesertRose

    HighDesertRose says:

    Many thanks to Rob White, admin and the community artists who are willing to serve us this year on the council. Always a joy to hear the wheels of good ideas turning.... and the hope for speedy implementation of them wherever possible.

    2 years ago

  • LastChantsStudio

    LastChantsStudio says:

    What a great update Rob! Go SCRAM for sure...love it. To be let in on what's ticking in the back room is making me feel like yelling. (THANKS!) Is our "dinosaurs begone voodoo" working, I wonder...all your forward motion is most welcome and much appreciated. Ahhh, fresh air!

    2 years ago

  • nowonder

    nowonder says:

    Thank you for letting us know. I have read a foroum thread that raises a few good points: http://www.etsy.com/forums_thread.php?thread_id=6422090

    2 years ago

  • alectonyx

    alectonyx says:

    thanks guys!

    2 years ago

  • ozzana

    ozzana says:

    Sounds good! Thanks for the update!

    2 years ago

  • anakim

    anakim says:

    Thanks for sharing. I hope you'll find a way to avoid non-paying customers removing items from shop.

    2 years ago

  • perebags

    perebags says:

    Well Done! Thanks for passing this on Rob!

    2 years ago

  • Celticcatphotos

    Celticcatphotos says:

    Thank You! Thank You!

    2 years ago

  • 88Links

    88Links says:

    Interesting points, thank you.

    2 years ago

  • TeamRuster

    TeamRuster says:

    SCRAM is brilliant! Great idea! And I agree with anakim, finding a way to avoid non-paying customers removing items from our shops. =)

    2 years ago

  • alatsupplies

    alatsupplies says:

    Thank you so very much! The way to go! Good luck!

    2 years ago

  • uknowuneedanother

    uknowuneedanother says:

    Batch editing? it's really on the radar, for sure? Definite a move toward a Happy Dance from me!

    2 years ago

  • BeeGracious

    BeeGracious says:

    Thanks Etsy for lifting the STANDARD and especially for sharing with all!

    2 years ago

  • Lambsears

    Lambsears says:

    I look forward to reading these and keeping up with the improvements Etsy has for not only it's sellers but customers as well. Thank you for the up dates!

    2 years ago

  • JulieAnnsJewels

    JulieAnnsJewels says:

    The new tools sound like a great idea and removing those resellers can only benefit Etsy in the long run. Well done for the first meeting, looking forward to the recaps on the next meetings

    2 years ago

  • Flatoutfunky

    Flatoutfunky says:

    Thanks for the update, looking forward to the next month issue..

    2 years ago

  • penorus

    penorus says:

    Great info, thanks for keeping us updated.

    2 years ago

  • Ebrown2503

    Ebrown2503 says:

    Sounds like a wonderful, productive first meeting. Thanks everyone!

    2 years ago

  • TastyVintage

    TastyVintage says:

    Thank you for this information! I am excited where Etsy is going and will welcome the new changes as they come! Love the idea of batch editing. This would be a great commodity when it comes to sales and specials. The better check out procedure also excites me as I have had many buyers not knowing they haven't paid when they thought they did. Thank you. Thank you. Thank you! :)

    2 years ago

  • KMalinka

    KMalinka says:

    Thanks for keeping us updated.

    2 years ago

  • rntn

    rntn says:

    nice for the update :)

    2 years ago

  • twiddletoes

    twiddletoes says:

    I'm excited to see what changes happen in the coming months. I know the past few have been really rough for many sellers, but there seems to be a recent, positive forward momentum.

    2 years ago