Hello, Etsy community!
March has been a busy month for the Community Council, with the month’s activities nearly overshadowing the monthly meeting!
Danielle heard feedback from the Council on the current format and content of Etsy Success newsletters; the Council universally appreciated the content in Etsy Success emails, though several members acknowledged that life would often get in the way of reading the entirety of each email. Danielle also collected the Council’s thoughts on ideas for additional upcoming programming, including an Etsy Success Boot Camp email series. The Boot Camp series would be a set of emails delivered in rapid succession with tasks, downloadable checklists, and many other resources to help new Etsy sellers improve their shops. The Council’s consensus was that sending one of these emails per day for seven days might be a little too intense, and perhaps instead these emails could be best sent weekly or twice weekly to those who were interested.
Ian Malpass canvassed the Council before the Shop Flagging tool was released for reasons why one might flag a shop just in case we missed a likely reason during development of the feature. The Council looked at the possibility of adding an option to say something like “many/most/all of the items in this shop are mistagged,” but we prefer that tagging concerns be referenced in listing flags and shop flags be reserved for concerns that can’t be covered in a listing flag or to let us know that all of the items in a shop are not handmade, vintage nor commercial supplies.
Sean brought both the Treasury East beta to the Community Council (as reported in our returning Etsy News email) and addressed our plans to temporarily remove the “Request” button from Etsy’s header to make room for the returning Search dropdown. The Council largely agreed that it would be regrettable to temporarily have to say goodbye to the Request button, but that making the search dropdown more visible was the right thing to do. We’re still collecting feedback and bug reports for Treasury East, and we look forward to sharing it with everyone when it’s ready!
Communication was the focus of much discussion and our monthly meeting. We principally make use of the Forums and the Etsy Blog to communicate information about the site to members of the Etsy community, though we recently relaunched our Etsy News emails and post to http://fix.etsy.com when the site suffers downtime or a significant degradation in performance. The Council stated clearly (as many community members have in the Forums) that we need more than this in order to reach a greater portion of the Etsy community.
The Council’s suggestions for getting the word out were plentiful, but focused around three key ideas: firstly, that you should have ready access to communication in places you already go. Maybe you read the Forums or the Etsy Blog (and we hope you do!), but maybe you don’t. Nevertheless, chances are much higher that you check your email and visit Your Etsy (whether you’re a buyer or seller, but sellers especially). The Council stressed how important it was to make site information easy to access by providing it to you in places like those.
The second key idea was that many community members want nothing but the meaty stuff. Whether that means providing a feed for Admin posts in the Forums or receiving information from us via email, the Council thought it was important to have a category of information pertaining only to site, feature and policy changes.
The third and final theme behind the Council’s recommendations is the solid assurance that we’ll provide advance notice of all features or changes that could have an impact on Etsy members. The amount of notice given would depend upon the scale of the potential impact of each change. This and the rest of the feedback above has been very useful to us, and will help to shape the way we communicate with you, the Etsy community, in the future. See you back here next month!