This post received a much-needed update from the original information posted in December 2008. Enjoy my new tips!
I ran some very scientific and fancy tests here at the Etsy Labs and found out a few things about customer loyalty:
- It costs a whole lot more to gain a new buyer than to retain your current buyers. (I’ve heard reports which vary from 5 to 8 times more.)
- When those buyers come back, they spend more! This is because, when they do come back, they feel they know you and they have become fans.
- Return customers are also more likely to chat up your shop to friends, follow you on Twitter, or fan your Facebook page, leading to exponential growth!
So the seller education team and I put our heads together to come up with a formula to help boost your group of loyal clients.
Before the Sale
-
Label your work. Branding is important. Not the plastering-a-giant-logo on the front of a T-shirt kind of branding, but how about a simple tag with your Etsy shop name sewn under the collar? Do your art prints have your Etsy shop name on the back? Branding and labeling will help your buyers know where to return!
- Customer service is the key to fostering repeat business, and this starts with setting up the right expectations. Be sure to have up-to-date and thorough Shop Policies. (If you are in the EU, you’ll be happy to see we’ve added a Seller Information field for you to comply with customer protection laws. More info here.)
- Include shipping information in your Message to Buyer. (Do you ship on Tuesdays? First Class mail? Is there a way the buyer can contact you for a shipping upgrade?)
- Entice loyalty before the sale by encouraging fans of your work to participate in your business without even making a purchase. Can they fan your Facebook page? Donate to a Kickstarter campaign? Sign up for your MailChimp newsletter? (All of these tools will give you access to contact these fans again!)
After the Sale
-
Check the Notes to Seller area on your Etsy and PayPal invoices to avoid missing a request from your buyer.
- Try to ship slightly faster than your policies and Note to Buyer state. Quote a slightly long shipping timeframe and drop that package off a day before. Your buyer will be thrilled!
- Creative packaging and a handwritten note is just enough to turn that casual buyer into a fan. If this item could be a gift, think about including something fun for the buyer that they can keep for themselves. (Be creative and try not to eat into your profits with this one!)
- Create and share coupon codes to reward and track repeat sales. Find more coupon code tips here.
- Utilize the Shipping Notification tool. Here are some great pointers.
Stay Connected With Your Fans
Think of your core group of customers as your fan base. Here are some ways to keep in touch:
- Leave thoughtful feedback instead of a generic, “Great buyer!” Look for clues in your buyer’s profile, the Note to Seller or other communications.
- Be sure you connect your Twitter and Facebook accounts to allow your buyers to easily follow your updates.
- Ask your buyers to sign up for your mailing list. (Many mailing list providers offer a landing page where you can direct your new buyers to sign up.)
- “Shout out” return buyers on your blog, Facebook page or via Twitter. (This can even be anonymous: “Just wanted to send a big ‘Thank you!’ to my lovely buyer from Hawaii. I know she’s going to rock these handprinted leggings!”)
- Ask your customers for their help getting the word out! You’d be surprised how willing they are to support you! (And reward those who do.)
- Unveiling a new line? Let your past buyers, blog readers and followers in on the secret first. Update: I clarified this point here.
- Team up! Work out a cross-promotion with a complementary Etsy seller, small business or your Etsy team. Supporting handmade, vintage and other small businesses in general will keep us all thriving!
There you have it: my tips to keeping buyers “tuned in” to your Etsy channel. So, sellers, how do you keep your buyers coming back? I’d love to hear it in the comments below!
Don’t forget to check out the Seller Handbook — all of our how-to’s for running your Etsy business!
2 Featured Comments
Sign in to add your ownVidaDoce says: Featured
Very good tips!!! Thank you. :) I'm thinking about sending my customers a free shipping coupon code during the holidays to keep them coming back even after Christmas is over. I'm also working on some creative packaging...especially during the holidays. Our shop name means "sweet life" so I think it would be fun to add a piece of candy in our packages. I'm also going to tell our facebook fans than if they recommend someone to Vida Doce who buys from us and tells us who recommended them, I will send that person a free gift. I think little things like that will make people want to buy from us, and hopefully will turn them into repeat customers. :)
1 year ago
daniellexo says: Featured
Re: contacting your Etsy buyers. There are many ways to do this - I suggest asking them at some point during the order process (in the Notes to Buyer field? In your handwritten thank you note? With your shipping notification update) to join your mailing list, follow you on Twitter and/or Facebook, or follow your blog. This will give you a few different ways to reach out to them after the fact. You can read Etsy's policies around reaching out to your buyers here: http://www.etsy.com/help/article/483
1 year ago
355 comments
Sign in to add your ownOverTheTop says:
Great advice, Danielle. I'd be lost without my repeat buyers. Adding new designs weekly does keep the shop fresh!
4 years ago
Sinta says:
That's great tips! ^_^ Thanks for sharing. I try to stay connected with all my customers and build up relationships with my new ones! They are all invaluable and make me realise what I'm doing is really appreciated!
4 years ago
RedBridge says:
What great tips. Thank you.
4 years ago
ArtMind says:
Great tips, Danielle! Bookmarking! Thanks heaps! :)
4 years ago
WhispersOfAStar says:
Thanks for the advice!
4 years ago
christinececelia says:
thanks for tips!
4 years ago
Nyblaque says:
this is a great post!! thank you so much :)
4 years ago
fiveforty says:
Wonderful tips, thank you! I am bookmarking!
4 years ago
fabricfarrago says:
This has some great ideas -- I do wish that we could sort our sold items by the buyer name, that way I could see who my repeat buyers are. Sometimes I am pretty certain that someone has bought from me before, but I have to search through pages of sales to find out if they have.
4 years ago
artisticcreations says:
What a great article with some fabulous tips! Thank you!
4 years ago
ZoomBerry says:
Great advice, thanks for sharing!
4 years ago
MelissasMelange says:
Thanks for the great article. It is certainly loaded with lots of great tips. Fabric farrago, one idea is to export your sold items to a program like Excel, which has functions to sort a list by a particular column (if you do the export as a CSV - this can be opened in Excel and has one column which is buyers, you could sort according to that column and easily see whether you have repeat buyers). Feel free to convo me if you need more help figuring it out.
4 years ago
SquaresOfFlair says:
This is a great article! I love my repeat customers and give them extra goodies.
4 years ago
waxandwool says:
Great tips here! There are definitely things I am going to use here. You just can't dispute science!
4 years ago
theheydayshop says:
Thank you so much! I'm glad I've done everything within my abilities that can match your list. I just served my first customer! Definitely going to keep up and try to be even better for new ones.
4 years ago
isewcute says:
I just bought Elloh's print! Had to have some Golden goodness! ;^) Fine article...great selection of items!
4 years ago
jadewicks says:
This was such a great article. Mixed things I knew with others that I didn't and are sooo soooo smart. Thanks for this!
4 years ago
daniellexo says:
Great tip MelissasMelange!
4 years ago
JeweledAmbrosia says:
These are some great ideas.
4 years ago
idyllhands says:
Great tips! I have quite a long list of activities and goals for the new year that are Etsy and crafting related - this helps me fine tune those. Thanks!
4 years ago
SewnNatural says:
These are wonderful idea, and particularly helpful for people brand new to Etsy - like me! Thanks
4 years ago
juliaa says:
good insights for sellers to keep in mind! thanks.
4 years ago
MetalheartDesign says:
great article with sage advice, thank you!
4 years ago
EJPcreations says:
lots and lots of good ideas! I must impliment!
4 years ago
auryndesign says:
interesting, thanks.
4 years ago
alwaysadorable says:
These are fabulous! Some of the things I hadn't even thought of yet. Thanks so much!!!
4 years ago
artbysusmitha says:
Fantastic advice Danielle!! Thanks so much for putting this together for us!! :) I also like to include a little something extra with my package as an incentive to keep coming back.
4 years ago
mamafamilias says:
this was really helpful!
4 years ago
TheBrassHussy says:
repeat buyers are awesome. This is so true, it is much easier and cost effective to retain a customer than to find new ones.
4 years ago
grocgroc says:
great ideas! I think the tracking number and asking if they need anything at all is always good, people appreciate it when you're willing to help out. keep it up people! happy holidays :)
4 years ago
CeramicsbyMarcelle says:
Thanks for the reminders, Danielle!
4 years ago
kmwatkins says:
Thanks for the tips!
4 years ago
annamatrona says:
good ideas.
4 years ago
CutieDynamite says:
Great tips, I'll be coming back to this!
4 years ago
southpawstudios says:
wonderful tips, i like the idea of keeping them posted like an episode. I just started my blog last night and hope to create buzz by it.
4 years ago
palomasnest says:
I love my loyal customers! I hope each and every buyer knows they are special to me, and I try to show that in my packaging and customer service. Thanks for including my Promise bag in this piece! xoxo
4 years ago
dbabcock says:
These are really terrific tips. Thanks for sharing.
4 years ago
FluteTeacher says:
Thank you for this article. It's very helpful.
4 years ago
shopgoodgrace says:
Super article!
4 years ago
jNicDesigns says:
Great tips! I always make a note to refer to my customers by their name (because I like to get to know folks) and when they return I acknowledge the fact by saying something along the lines "Great to see you again Sue!" Sometimes it takes a little effort to determine if they've visited before but I always take those few minutes to find out before I reply to their convo or send off that sale acknowledgement email. Everyone likes to be remembered =).
4 years ago
dragonhouseofyuen says:
thank you Danielle for the great advice, especially about the shop announcement! I like it! I always gift wrap with a hand written a note and put in an extra surpirse! I also try to mail in brown wrapping paper with colourful stamps as I just love stuff like that myself. and being my first etsy year ... I have just sent out my Christmas cards with a thank you incentive :) I am very grateful to all my wonderful customers.
4 years ago
scarfmonsters says:
Great article!
4 years ago
voleurdebijoux says:
Excellent tips! I include special coupons and free gifts for return customers to put a smile on their face. It shows how much I appreciate their continued support. :)
4 years ago
PussDaddy says:
Great advice!
4 years ago
mypumpkin says:
Really good advice for a new seller! Thank you!
4 years ago
sillylittlelady says:
Wonderful tips, I am a repeat buyer to a few different shops, and some shops I've only bought from once I will definitely return to because of the quality of their items and the wonderful service, I hope my service is just as good!
4 years ago
HazelHoney says:
Great article and related theme in the virtual labs. A good chunck of advice to follow for the new year!
4 years ago
urbanheirlooms says:
Great tips! A gentle reminder to make better use of my mailing list. Past buyers should get first dibs. Thanks!
4 years ago
cuddlebuddies4kids says:
Thank you, great advise!
4 years ago
Rachelaakmama says:
Awesome! Thank you for the great tips!
4 years ago
capitolagirl says:
Great tips! Thanks for sharing them!
4 years ago
happywhosits says:
Good article and great tips! I was glad to be able to check off a few and say "We do that", as wellas to note some things I want to start doing! Eileen...
4 years ago
yosemitevintage says:
Good article, well written. I enjoy providing top notch customer service. You dont get a second chance to make a first impression!
4 years ago
funktionslust says:
I just had my first repeat customer yesterday! Thanks for your tips ~ I'm going to include an extra bonus gift in her package as a thank you for coming back!
4 years ago
BlackStar says:
Great tips. I think when a repeat buyer comes back to our shops and we remember them, it forms a connection between the buyer and seller that you don't find on very many online sites. I have a great repeat buyer story, but since it's the Holiday season, I won't write it here. The gift recipient may be reading this.
4 years ago
SCJJewelryDesign says:
Wonderful tips! As a newcomer to etsy, I'll put some of your suggestions into place right away.
4 years ago
SillyGoat says:
Great advice for a newbie like myself! Thank you!
4 years ago
inthebeginning says:
I've had 12 orders in the 3 weeks that have ensuded since sending out my mailing list and several have re-ordered several times. I didn't realize I could re convo people who have bought-do they have to log back into the site or does it go to their home email? I am having some trouble getting people to leave feedbadk, is this a common problem? Thanks! Annie
4 years ago
sunbasilgarden says:
Danielle- As always I enjoyed your virtual lab today...really great stuff! Thanks so much.-
4 years ago
analoukopoulos says:
Great advice I will definately follow....thanks
4 years ago
BeadsInTheBelfry says:
wonderful tips in here!
4 years ago
daniellexo says:
Annie - When you send a convo it is up to the Etsy member to choose whether they get a copy of their convo's sent to their email address. (You can change your own personal settings, but going to "Convo" and clicking "Set Email Preferences".) Some buyers just don't know about the feedback system, so don't fret too much about it!
4 years ago
mompotter says:
Thank you! Some great ideas. I love my return customers! :)
4 years ago
silverblayze says:
Wonderful tips--well-appreciated.
4 years ago
OrdinaryMommy says:
Thanks for all of the great advice! I will definitely be using it!
4 years ago
TicobyCreations says:
Great Advice!! Thanks.
4 years ago
rifferaff says:
awesome post. thanks!
4 years ago
KalliopeJewelry says:
Thank you so much for these super tips, very helpful!
4 years ago
Ctbydonna says:
Wonderful advice! Thanks for sharing.
4 years ago
sarahrhacker says:
Thanks for the tips! Sorry I missed the lab.
4 years ago
timesandchimes says:
Fantastic advise! I LOVE LOVE LOVE my repeat customers and I hope they know that!
4 years ago
TwilightKnits says:
Great advice! :)
4 years ago
plumeriakidz says:
Great advice, going to try out the tips
4 years ago
ArtUnderGlass says:
I am so lucky to have such wonderful LOYAL buyers!! I love my buyers & it is so rewarding to beable to create things that people really appreciate & love!! I love what I do & am fortunate to beable to sell here on Etsy. Thank you so much Danielle for adding my Soldered pendant to your article.
4 years ago
artsyfingers says:
Very helpful notes will bookmark Thanks
4 years ago
LacySorbet says:
Thanks for the great tips daniellexo. I especially enjoyed the tip 'Create new “episodesâ€'. and thank you MelissasMelange for the tip on sorting the sold items list.
4 years ago
OnTheRound says:
really great article! Thank you! xoxoxo
4 years ago
baconsquarefarm says:
Thank you once again for a great virtual lab~ took notes which helps keep me on track, appreciate all your imput and advice. Happy Holiday's.
4 years ago
Asianexpressions says:
Great tips! Thanks. Happy Holidays!
4 years ago
oldworldprimitives says:
Helpful advice, I am bookmarking this page.
4 years ago
jodieflowers says:
wholesaling, helps repeat business too! :)
4 years ago
bugbitesplayfood says:
Thanks Danielle, excellent info! I love my return customers!
4 years ago
ArleenDesign says:
This is a great article..well said.
4 years ago
inkadinkadoodle says:
Thanks for the great advice. Lots of good ideas!
4 years ago
artbymsr says:
Great suggestions...Thanks for sharing! Happy Holidays to all!
4 years ago
aliherrmann says:
great article...glad to see that my intuitiveness is already doing most of these things...thanks for the reminders and new insight.
4 years ago
Hatdiva says:
I am so using some of these ideas. Are there any good sources to go to for creating a newsletter? I wonder if I should use Google, or Topica to generate one?
4 years ago
fisheye says:
Thanks! This is a good read!
4 years ago
CityChicCountryMouse says:
Wonderful article!
4 years ago
Kniftyhooksneedles says:
Wonderful advise, hope to put some of it to use in the new year.
4 years ago
Laura4ca says:
Thank you for sharing.............I'm am learning and every little bit of advice helps........I plan on doing a lot of things different in 2009. Because 2008 wasn't very good, with an average of 1 sale a month. Not very good. I think the problem is me and not the buying public.......Thanks........Laura
4 years ago
craftedbyteri says:
Very good article. I learned alot of new techniques for encouraging repeat business. Thanks so much... Teri
4 years ago
kaoruwerk says:
This article is so useful. Thanks!
4 years ago
BeastlyBeasties says:
I am new to Etsy and found your article very useful. Thanks! Ann
4 years ago
AmandaYuDesign says:
Thanks a lot for the great tips!
4 years ago
lemondropstudio says:
Thanks for the great info - some great ideas for me to put to use!! Thanks!
4 years ago
herbanlifestyle says:
Some wonderful suggestions. My question is, where can I buy the stapler-in-the-jello-Office-homage print?
4 years ago
bijougirldesigns says:
These are great tips...and some that I hadn't thought of! Thanks!
4 years ago
WabiBrookStudio says:
Just made my first sale, and managed to incorporate most of these ideas...had to ship it out in a hurry, though, so missed one or two things I would have liked to have done. The personal touch is so important and one which we, as hand-made artists, should excel at! Thanks for a great article.
4 years ago
idreamicanfly says:
I provide incredible customer service, and I'm always happy to answer as many questions as people might have. You can see from my Feedback that my customers love my service!
4 years ago
idreamicanfly says:
Oh, and I get a *lot* of repeat customers. And you're right, they buy more the second (and third, and fourth) time around.
4 years ago
LoopyDolls says:
Great article! I think repeat customers are heaven!
4 years ago
Craftabulous says:
i send a special gift from my native country "Egypt" and they love it, also with the note which i'm happy u mentioned.. but i think we need a way in our etsy shops to organize such stuff as return buyers, mailing lists, stuff like that more features!
4 years ago
Vorbi1 says:
I think your tips are great, but being new to this, where does one find new customers?
4 years ago
mskwear says:
I am very new to Etsy so thanks..
4 years ago
thevanitytable says:
Thanks so much for taking the time to write this! It's also nice to see that others really care how other shops do in their business. I'm new on ETSY and have had the very best experiences. People are so helpful and kind. Reading your article and the comments makes me want to improve my shop and myself. Thanks again and happy holidays!
4 years ago
julieantinucci says:
great advice. i've put these items on my "action list"!
4 years ago
idea2lifestyle says:
It is great How To! Thank you so much for your endeavor!
4 years ago
Ralissa says:
Thanks...I'm just starting out and this information is so useful.
4 years ago
3GIRLSandagoat says:
excellent tips for this newbie
4 years ago
pamelatang says:
many thanks for this great info!
4 years ago
Squier says:
Good tips ... we may try to implement a few!
4 years ago
cicadavalley says:
As a new seller, these tips are so helpful for getting started on the right foot! I'm realizing I need to improve my organizational skills.
4 years ago
ersimarina says:
I'm new here and was looking for clues, your advice is really helpful. I'll keep it in mind -and among my Bookmarks! Thank you.
4 years ago
BeverlyAnn says:
Great article - thanks for writing it! I am new to selling on Etsy and have spread the word both verbally and in emails to those who have never heard of us. Imagine that! I want to start a blog and marketing in so many other ways, this gives me a great way to start. Always open to new ideas, so keep them coming. Thank you, Beverly Ann
4 years ago
wildcatdesigns says:
Great article. It's given me some ideas! :) I like to encourage my repeat customers with a voucher for free shipping on their next order, and in the past I've also included a free gift as a way of thanks.
4 years ago
waisze says:
Great tips. Will certainly keep these ideas in mind.
4 years ago
smalltownartist says:
Thank you, Danielle, for these inspirational yet practical insights on customer loyalty! As a small town artist, my repeat buyers/collectors are the solid foundation for the success I've enjoyed on Etsy and other e-commerce venues. One dear collector told me that she anticipates opening the packaging (of my Art Card Originals ~ ACEOs) as much as the artwork itself...like "unwrapping a box of chocolates", she said. It has been my practice to always included a surprise bonus print with all orders plus a short (handwritten) note of thanks. It's that "human connection" that makes shopping on Etsy a fun experience. Really, doesn't it all boil down to treating others the same way we want to be treated? Keep these helpful articles coming in 2009 ~ I'm looking forward to learning more!
4 years ago
EvesOriginals says:
I love this article! Although I always include a thank you card & small gift, I have yet to get working on a newsletter. What a great idea! Thank you for putting this together!
4 years ago
CharlotteLdesign says:
Thank you for your tips, especially I am new to Etsy. Merry Christmas & Happy New Year
4 years ago
surfnturfkids says:
I want to learn more!!!!
4 years ago
nekoshka says:
i'll do my best!
4 years ago
alfakosdesigns says:
great tips and thank you very much for sharing it with others.
4 years ago
BGSStudio13 says:
Tips are very helpful. I occassionally check back with my customers via convo to make sure they are still pleased with their purchase & to thank them again for shopping & purchasing handmade.
4 years ago
magadesigns says:
Thank you so much for these tips. Happy Holidays!
4 years ago
Klewism says:
VERY enlightening...thanks for sharing ;)
4 years ago
TheeGreenPea says:
I am new to etsy and just opened my own shop. What I have done to get my name out there is this: I told all of my contact thru email and myspace about my shop. I also told them that if any of their frriends they passed the word along to bought from my store I would reward them with a free item of their choice...all they needed to do was 1. spread the word and 2. tell their freinds to put how they found out about my store in their order info. I know this is not something everyone can afford to do...my store is more about up-cycling and going green...so, my material cost is not as much. I really liked the suggestions and can't wait to put them into effect in my own shop! Thanks!
4 years ago
CreatedbyLee says:
So many great ideas! Thank you so much for sharing this.
4 years ago
VisualConcepts says:
Thank you...every little helpful idea helps!
4 years ago
bearpawrustics says:
Great article. Thanks for the tips.
4 years ago
yourcreativeoutlet says:
I'v learned a lot! Thanks!!!
4 years ago
EcoFriendlySoaps says:
Found this article and feedback from other to be very helpful. I've taken notes and plan to implement some of the ideas for 2009!
4 years ago
Rinnovata says:
Great article! Thank you. :) The one thing that I've learned is that I always appreciate my repeat customers by including something "extra" in the package...something that is not listed on my site (or more of what they purchased). I have so much stock that a few extra here and there doesn't even make a dent. Those customers always convo back saying "OOOOO's" and 'AAHHH's" and "Thank you so much! I'll definitely be back!"... so a few little extra beads or findings always find a new home and hopefully, a new word-of-mouth customer to follow. ;)
4 years ago
PDXfabricdeli says:
Super advise, I'm usually a bit pc challenged ....but besides excellent customer service I can do some of the stuff. Thanks
4 years ago
PicturesByLeigh says:
Thanks for the advice! It's always great to have a reminder of how to do things the right way. :)
4 years ago
GNOGALS says:
New at this so I am reading all I can and anytime I can I look to all kinds of sites and learn from the veterans as it were. Thank you very much.
4 years ago
daniellexo says:
Hey all - Some great feedback here! Great ideas TheeGreenPea, Rinnovata, SmallTownArtist, and jNicDesigns! Working on a newsletter/mailing list How-To so stay tuned!
4 years ago
LuxurySpa says:
I'm such a newbie. I haven't even listed my first item yet, but the tips and tricks are much appreciated. I have done a few things right so far, so maybe there's hope. Thanks!
4 years ago
marileejanedesigns says:
I have so much to learn. I'm thrilled that there is help out there. Thanks to much.
4 years ago
simplylovlee says:
Great Artilce! I am so happy that people are willing to share success tips! Have a great New Year All!!!!! www.simplylovlee.blogspot.com www.wifeworkingmommyartist.blogspot.com
4 years ago
kimonocards says:
great advice to keep our shops looking the best, and performing well! Thank you!
4 years ago
ArdentDesigns says:
Yes thank you. I am new to Etsy and loving it, but so much to learn!
4 years ago
claycass says:
Yes I agree. Great article for the new year. www.poly-clay.blogspot.com
4 years ago
shelterme says:
This article has a lot of great tips -- thanks!!
4 years ago
KaleighWiese says:
What great tips! I wrap my products with a nice ribbon before I sent them. It is a great "giftly touch" KaleighWiese.etsy.com
4 years ago
pammazochia says:
Great information.. Thank you so much..
4 years ago
etincelledesign says:
good things to think about and develop; thanks !
4 years ago
CampanaCeramics says:
Great tips! I have another. I ordered personalized thank you cards with a color photo that double as business cards. I send three with each order, so they can spread them around a little if they want, and always know where to find more. This has worked numerous times!
4 years ago
PolarBearJournals says:
I love the part about making the package look like a gift for the person who bought it. Fantastic idea. Thanks!
4 years ago
monogrammadness says:
I love my customers and especially my repeat buyers! I truely try to give great customer service so my customers will want to tell their friends and shop at my store again and again. :-)
4 years ago
OhByJingo says:
Thanks for the tips. Especially for a newcommer like me it's very helpfull! And it's making me very enthousiastic about this whole thing.
4 years ago
IngridsCreations says:
Wow, that is some great information! Thank you for the tips!
4 years ago
robinsart says:
Thanks for the helpful tips. Some I use already, but I will add some more of your tips that apply to my particular shop. I like the packaging idea with ribbon.
4 years ago
Buttonsandsuch says:
This is great!! I'd love to increase my repeat customers. Thanks so much for all tips! Does anyone know how to create newsletter and a mailing list?
4 years ago
pippibean says:
Thanks!
4 years ago
LVKPaperDolls says:
Thank you!
4 years ago
allurejewelry says:
Thanks, being new to etsy, I appreciate all the tips I can get.
4 years ago
bonecalinda says:
Great tips, Thank you!
4 years ago
fiddlekate says:
I just made my first sale yesterday! Thanks so much for the tips!
4 years ago
catsongstitchery says:
These are great tips! Thanks for sharing them.
4 years ago
patriciasaabdesigns says:
All great tips! Thanks sooooo much! Especially like the idea of a mailing list--always room for improvement!
4 years ago
AWEshop says:
I love all these tips, imagining all the things I could do in my head. Now I wish I'd get some sales so I could get repeat customers! lol.
4 years ago
SDEMKE says:
Thank you so much:0)
4 years ago
boci says:
Thank you! Being new to Etsy, this is very helpful. This information will help me get started on the right foot!
4 years ago
SunnyFace says:
thanks!
4 years ago
blendastudio says:
Very useful info. Thanks!
4 years ago
zimka says:
Thank you! Great info! In being creative and working from home so easy to forget that this IS your business (even if only part time). But on the other hand being business don't forget that you are a sweet warm human and that's why people come back to get a lil bit of that warmth for themselves :) Good luck everyone and happy creations!
4 years ago
imajenn says:
thanks for the tips! These are great!
4 years ago
alberomagico says:
Thanks for your advices! :)
4 years ago
MBraze says:
I really enjoyed this post! It focused on things that I had been thinking alot about this week in regards to customers, presentation, loyalty, and connection. Thank you so much! =)
4 years ago
ilovehearts says:
Great tips. I am a seller and a buyer!
4 years ago
MyWisteriaCottage says:
This article is helpful and I plan to use some ideas I had not thaught of. Thanx,Sue
4 years ago
OneVintageLady says:
Excellent article. Enjoyed the tips very much and [plan to use some. Thanks, Cheryl
4 years ago
bigdeal168 says:
Excellent article.thank you so much!
4 years ago
MessyJesse says:
Great little gems of information - I'm a new seller to Etsy so this is amazing!! Thanks :)
3 years ago
CorralCDesigns says:
Thanks for the tips! As a new seller, I can use all I can get!
3 years ago
wynnemrabbits says:
Thank You, Thank You, Thank You! SomeBunny loves you.
3 years ago
629apparel says:
Thank you for all of the ideas i'm going to give them a try.
3 years ago
Tina669 says:
Wonderful tips, thank you!
3 years ago
GraceGoods says:
I've only had my shop open for 1 week and have had 4 sales! I want to do everything possible to keep these wonderful people coming back, so I will put into practice all the above wonderful ideas! Thanks so much!
3 years ago
MaryLittfin says:
I've only been "open" a month and I am very pleased with the amount of information and knowledge Etsy has available for our use. Thank you!
3 years ago
nuevodesigns says:
Great tips for a newbie like me :-)
3 years ago
designsbyv says:
super tips, i have already applied some to my site and business is picking up! Thanks v
3 years ago
lamaisondefloria says:
Thanks, I will put into practice these wonderful ideas!
3 years ago
carolineskanji says:
Thanks for the Great tips! This really helps me as a new seller to put my items out in the spotlight more and promote in ways I had not thought about before...Thanks!!
3 years ago
TheDovesNest says:
I appreciate the tips, all are wonderful ideas that I can use right away. I'm starting by making little handmade Halloween cards for my buyers to send with a fall greeting, thank you, and a little card for free shipping on their next purchase.
3 years ago
lotuspictures says:
thank you for sharing these wonderful tips =)
3 years ago
HillCountrySilver says:
Excellent advice and comments. What would we do without those wonderful repeat customers? I am blessed with a few, but sure wish I had read this 6 months ago!
3 years ago
welldressedcupcakes says:
took notes - so helpful thank you thank you
3 years ago
nobicollins says:
Great tips to keep in mind as I move forward. thank you
3 years ago
slpdesigns says:
Great advice again.....so much to know!!! I won't have time to design new pieces....so busy trying to sell the old pieces LOL
3 years ago
royroadfishcompany says:
Ya!! That sounds like great advise... I add new items to my shop... I give positive feedback... I offer positive customer service... yet !/2 of may sales have not responded with any feedback at all... I guess no feedback is better than negative feedback... I would really like to have repeat customers... But it hasn't happened yet... I just keep crafting... Thanks for your time to put this great advise together...
3 years ago
gypsywoman says:
Some really good ideas to keep in mind...Thanks
3 years ago
Serynanne says:
Excellent advice! ~Anne
3 years ago
PetiteAnglaise says:
Thank you all sooo much for all the input and will definitely doing my all to get repeat customers. Thanks again :) http://www.etsy.com/shop/PetiteAnglaise
3 years ago
BirdAndMoonStudio says:
These are great tips. Will keep in mind
3 years ago
ScrubsbyStudds says:
Great tips. Need all the help we can get. New store.
3 years ago
pickyourpockets says:
Love the ideas!Thanks
3 years ago
LavenderField says:
Good advise!
3 years ago
JadeRoseBoutique says:
great advise, as always - thanks
3 years ago
InFlower says:
I always love your input. Thank you for all you do.
3 years ago
InFlower says:
I always love your input. Look forward to it everyday. Thank you for all you do.
3 years ago
InFlower says:
I always love your input. Thank you for all you do.
3 years ago
earthnskystudio says:
Good solid useable info! Thank you! ^_^
3 years ago
carolannchild says:
I just sold my first item (wine lovers--unite!)and plan to package all my sales with a handwritten note, and a ribbon around some of my yard's dried flowers. Thanks for the heads-up.
3 years ago
gypsyeye says:
Thanks for the great tips!!
3 years ago
celestewelchdesigns says:
Thank you for the great tips! You are right, we spend so much time trying to figure out how to get the customer, we've got to remember how to keep them and turn them into repeat customers. Love reading all the articles, I've learned so much already and have been trying to incorporate ideas into my marketing strategy.
3 years ago
marjoriescorner says:
Thanks. These are great tips that I will definitely put into use. I always package my items in nice organiza bags and add a "thank you" gift. My customers have been pleased the gifts. Knowing that I am already applying some of these ideas, makes me feel more confident that I will have return customers and gain new customers. Thanks again. I have started an Etsy notebook to store all of these great tips.
2 years ago
GrannyGrant says:
Etsy is so personal! I love it!
2 years ago
KylieKissedDesigns says:
All great advice! Thankyou! I have yet to follow through on alot of it, (with an awesome active toddler).. lol, but plan to do much! :)
2 years ago
WhisperingOak says:
"Turning a package into a gift that's fun to open"...I find that as a great, delightful idea!
2 years ago
MiaLynnCouture says:
Very great suggestions!!!
2 years ago
RavioleeDreams says:
What wonderful tips - Thank you! I just recently started seeing a few repeat customers and look forward to making their purchase extra special with a little surprise. As mention in a previous post, I too will have to start an Etsy Notebook with all these great tips.
2 years ago
antiqueelegance says:
VERY GOOD TIPS.I'M A NEWBIE EAGER TO LEARN AND SELL.
2 years ago
allaboutyoudesign says:
I love your idea's! I wrap my packages now and I include a note but to put a bow on them...a stroke of genius! I send them tracking info but will also now ask them to let me know when they receive it and ask them to leave feedback too. Thank you!
2 years ago
smilingbluedog says:
There's so many great suggestions here. I've read this article a couple of times and have included many of these ideas (over time). Very helpful! Thank you!
2 years ago
vintageprecious says:
This is wonderful, thank you so much!! :)
2 years ago
ClaudiaLynnKeeley says:
Your suggestions are super and I had already begun a mailing/e-mail list to contact personally or run a special offering. I have one question - When I purchase on Etsy it asks for feedback and I give it. I have just made my first sale (yeah!) and it is asking ME for feedback. Is this because I am also a buyer or are sellers supposed to rate buyers (doesn't sound logical). Wisdom?? Thanks- Claudia
2 years ago
AuntMsCreations says:
thanks for more tips- I do agree that it is so important to send a great "package"- something fun to open and a handwritten note!
2 years ago
diaxeiros says:
Thank you for sharing these with us!! I always make some coupons for my customers. 10% off I think is pretty fair.
2 years ago
SwtTsCrafts says:
Thank you for the great tips! I'm always trying to find ways to improve my customer service skills.
2 years ago
PrincessR09 says:
Awesome tips! Thank you so much!
1 year ago
SeaBeats says:
This is so helpful! Thank you so much!
1 year ago
WiccadStargazer says:
Love these! Thanks! <3
1 year ago
GibsonGirlDesigns says:
Hiya everyone! And thanks Danielle for sharing all these wonderful tips on how to get customers to shop for more the second time or so around. Question: How do you make a mailing list? Can anyone help me? I have made one for local customers but I also want to reach everyone on a national and global level. Thank you!
1 year ago
LittleWrenPottery says:
Great tips, I always try to encourage repeat buyers and its so lovely when they come back! Makes you feel like your doing a good job.
1 year ago
4pippi says:
Great Tips!! I have been fortunate that I have quite a few repeat customers. It always makes me do a little dance to see them back. I look forward to using some of this advice. Thank you!!
1 year ago
Talula says:
My repeat buyers get a secret "repeat buyer" Coupon Code. I also send extra's (sometimes matching earrings, etc...), and special treats for my customers, like sample size soap, lavender sachet's, and other goodies that I have custom ordered with my shop name on them. Plus, I always answer my convo's promptly and do everything I can to make the buying experience a fun and easy one for my customers...
1 year ago
EviesToolEmporium says:
Timeless tips!
1 year ago
RivalryTime says:
Great advice.
1 year ago
HouseOfMoss says:
Wow, good tips. Repeat buyers warm my heart. :)
1 year ago
ThePattypanShop says:
Excellent tips!
1 year ago
PlumeandPetals says:
Great tips. Thanks!
1 year ago
mazedasastoat says:
Repeat buyers are not only a lifeline for the shop but also many of them become friends. I'm a bit concerned about you advising us to be dishonest about our shipping policies in order to appear to perform better... friends deserve honesty.
1 year ago
2TrickPony says:
Being there for customers when things go slightly awry. That's a biggie. I don't think she means to be dishonest, Mazedasastoat; this is actually a pretty typical business tactic. you set up an expectation that the buyer agrees to and then exceed the expectation. I find that answering convos quickly and letting customers know that I am willing to answer as many questions as they have, or make slight adjustments for them has won me some loyalty as well.
1 year ago
vidamiacreations says:
THANKS!!!! Great tips- especially the "SHOUT OUT"
1 year ago
PetrinaCaseStudio says:
Thank you - great tips. I also include a card with every shipment showing: my Etsy web address and a 10% discount card off their next purchase. I hope you clarify your next to last tip: 'Unveiling a new line? Let your past buyers, blog readers and followers in on the secret first.' I thought one of Etsy'd rules is 'do not contact your Etsy customer' after the sale for other items you are selling. Happy thoughts, Petrina Case Studio
1 year ago
DebsWhimsicalDesigns says:
Excellent tips - thanks for a very timely post!
1 year ago
ACupOfSparkle says:
Thank you for sharing this tips! I am going to review my process now...
1 year ago
ThoughtfulRoseSupply says:
I would say that the "shout out" should DEFINITELY be anonymous. I would be none too happy if I bought something and the seller put my name out there without my permission. Other than that, great tips!
1 year ago
SusanFaye says:
Back in 2008 when I was starting out on Etsy, this was one of the first Storque posts that I read and I thought "holy moly, I have to do all of THAT?!". But one by one, I have implemented pretty much every one of Danielle's tips and I'm pleased to say that they work! My repeat customers are my best customers, they are very loyal, and some have become good friends. Thanks Danielle!!
1 year ago
WriteHere says:
Thanks Danielle for updating these tips. I always add a special thank you note to each customer letting them know that if there are any problems that it is perfectly ok to contact me straight away and then we can sort it out - thankfully I haven't had a problem :)
1 year ago
mysticwynd says:
They were great tips in 2008, and the updated version will continue to be helpful! I always make sure to include a couple of return customer perks in the form of coupon codes and often a thank you gift too! Love the idea of the anonymous shout outs - I often use a first name, but never a full name. Thanks for the update, Danielle!
1 year ago
kitschandfancy says:
Good advice... I know as an Etsy buyer myself I tend to return to the same shops over and over again. If I loved the products/ customer service I make a mental note to buy gifts from this shop in the future.
1 year ago
nykki says:
Many times I have received a business card with a coupon code if I return. I have now started to do similar offers. Great tips, thank you.. Nykki .. x
1 year ago
mollbelldesigns says:
Great helpful info, thanks so much! :)
1 year ago
bowpeep says:
Thanks so much for the tips. I haven't tried mail chimp before. That tip alone is a great help.
1 year ago
bhangtiez says:
Great tips! Thank you so much!
1 year ago
OHearn67 says:
I always add a little surprise for buyers, most recent was a little wooden cross that hubby made that I tucked into the scarf I sold. The buyer loved it and was thrilled with the scarf and the surprise!
1 year ago
lindakirstencole says:
Great article, good reminders....Wrapping your order, sending a personal note or brochure, plus your business card is a must. Repeat buyers are great, you really feel that you have pleased someone, a heart warmer....!
1 year ago
HeadsUpGirls says:
Awesome tips!!! Thanks so much!
1 year ago
cleng23 says:
Thank you! Good ideas. Will get on it right away. Inspiring to be better.
1 year ago
mayapar says:
Great tips! Thanks!!
1 year ago
BeaumontStudio says:
I would like to know more about the mailing list providers . . . Does ETSY have a partnership with any of them?
1 year ago
lauraslastditch says:
I have so many more repeat buyers on Etsy than I ever did on eBay. I think Etsy is doing something right (and I must be, too).
1 year ago
ReawakenedTreasure says:
Thank you for the great tips. I too hope to be using them all!
1 year ago
BluKatDesign says:
Great article, thanks!
1 year ago
BlueberryJunkieKids says:
As a new seller, I really appreciate this information. I have been including a little gift for my customers: a pacifier clip for those who are buying baby stuff, or a little finger puppet for those who are buying things for toddlers and slightly older kids. Haven't been here long enough to know if it's working out, but I am hoping the little extra will result in repeat customers.
1 year ago
RonGuyatt says:
Tons of Great Tips and Advice :)
1 year ago
gpsgameguy says:
Wonderful tips to keep customers and increase sales to new ones. I like this. gpsgameguy.
1 year ago
AlphaSoupPhotography says:
Great advice!
1 year ago
metroline6 says:
Great advice, I have been reading each week and adjusting my shop according to your suggestions. I have really appreciated all the useful/thoughtful info you have provided over the last several weeks!
1 year ago
stonecraft says:
Thank you for the great advice. The moment someone comes into our shop, the relationship begins - however brief or extended. The joy of crafting things for people is in the relationship, feedback and beyond :)
1 year ago
LWJewelryCreations says:
Oh my, this is a great post! I have soooo much to learn! I love learning ways to attract new customers. I started providing free surprise gifts to my buyers and it has been well received! I also enjoy the wonderful community that Etsy has been for me!
1 year ago
cheriehaney says:
All great tips ...new to etsy so first i just need a buyer............
1 year ago
alterdesigns says:
Great advise...I just started adding a card with a coupon code for repeat buyers last week...already working.
1 year ago
allaboutyoudesign says:
Awesome Danielle!! Another great article. I Love the idea of anonymous shout outs. I will start doing that. I already include a surprise gift and I have started sending an e-mail with the tracking info (thanks Etsy!). I also include a thank you card with instructions for washing the item etc. When I get a repeat customer I give them a discount on their next purchase. All orders get wrapped and have a ribbon bow on them, thanks to Danielle's previous suggestions. Ladies, We Are All Very Lucky There is an Etsy and that those of us who sell on Etsy recognize how fortunate we are to be in the community of very talented artists!
1 year ago
cmdreese4 says:
Great advice! I will be implimenting some of them for the upcoming holidays.
1 year ago
terridalesherbals says:
Great tips! Thanks so much.
1 year ago
ionesAttic says:
I offer repeat buyers a discount via a message to the buyer and a reminder of the coupon code on my business card. Looking forward on tips to create a mailing list...I found mail chimp to be less than user friendly on my first attempt...any other suggestions?
1 year ago
FuzzyPenguinDesigns says:
I try to give them the best product I can, as quick as I can! Or at least keep them informed if there's a delay.
1 year ago
madebyzigzag says:
Great article with helpful tips! Thanks so much!
1 year ago
jewelrybag says:
I'm totally new to Etsy so thanks for the tips! I do believe in writing a handwritten note with each purchase (did this for big buyers while managing a retail store) and that does make things so much more personal and genuine.
1 year ago
MayThailand says:
Thank you so much for all tips!!! ^_______________________^
1 year ago
firecat says:
thanks, great tips
1 year ago
labellefairy says:
I am going to set up a mailing list! great idea!
1 year ago
bijubrill says:
Really handful tips! Thank you!
1 year ago
LilaJo says:
Really great tips!!!
1 year ago
CrimsonCloverVintage says:
Thanks!!! A ++++++
1 year ago
HappyBonesArt says:
Great article! I need every tip/advice I can get. :) Thanks!
1 year ago
wannaquilt says:
Danielle, Great suggestions - thank you for sharing with us.
1 year ago
jolinne says:
Great tips ! Thank you !
1 year ago
YsMo says:
Great advices, expecting for my first sale to happen, I wish it could finally arrive, please :O)).
1 year ago
gayretro says:
Thanks so much; great advice. Gay.
1 year ago
midoritakaki says:
Thank you Danielle. Your tips are so helpful!
1 year ago
NitkaAG says:
Great advice! Thank you :)))
1 year ago
Ragsoul says:
Always good to be reminded of doing the little things to bust sales. I always add coupons to my orders and it has generated repeat customers. They may come for the apron but then use their coupon for the wish list patchworked item ... www.Ragsoul.etsy.com
1 year ago
valentinefiberarts says:
Thanks Danielle for helping this old dog learn some new tricks! Very much appreciate what you are doing here.
1 year ago
berrysbeanies says:
Great advice. I do some things already but need to incorporate more. Thanks!
1 year ago
EightTreeStreet says:
Got wonderful feeddback from some lovely customers, I truly appreciated it. I did the fun packaging because I love doing it so they get a package dressed up like a present to themselves. I did the hadwritten note to show appreciation for their purchase, but I don't know how to entice them without being too much. Did have a few sales, hoping for more this holiday season! Thanks for the advice, Danielle.
1 year ago
AlizaVintage says:
Awesome post! Great advice.
1 year ago
Lolasjewels says:
Wonderful tips!!! Thank you so much for sharing! Happy sales to everyone!
1 year ago
mummumscrafts says:
These are great tips! I'm always looking for ways to make my customers feel special. I think a mailing list is a great idea, setting that up next!
1 year ago
KooKooCraft says:
Great tips! Thank you so much!
1 year ago
Maddenphotography says:
great tips! Thank you so much!
1 year ago
YouandMeDolls says:
Helpful information. Putting your own label on what you make is so important. If you take the time to create it, it needs your name on it. Thanks, Diane
1 year ago
TRULYDOROTHY says:
To really try and get people to notice my products and how much I belive in them I have a monthly give away of either my Luxurious Bath Salts or my Silky Smooth Body Cream with a scent of your choice. Anybody want a freebie????? Just visit the shop and click on the bathsalts or the body cream for the link to find out how to get yours.
1 year ago
BalsamRootRanch says:
Very helpful! Thank you. Sherry
1 year ago
InMaterial says:
What a motivating post! Thank you. It's just what I needed to get my butt in gear.
1 year ago
ThePeachTree says:
You rock, Danielle! I especially love your "this is what you could say" advice :)
1 year ago
MamandSirs says:
Great tips! Thank you....every little bit helps to take it to the next level of customer service
1 year ago
LisasCraftiques says:
Some very good tips. It would be nice if Etsy could incorporate a newsletter option right into our shops so buyers can put in their info right from the shop page. Ebay does this I believe.
1 year ago
wildwildthings says:
Thank you so much,, Danielle. Just what I needed to know! The after-sale coupons are a great idea that I'll be implementing right away.
1 year ago
contempojewels says:
Great tips, thanks!
1 year ago
SigalFJewelry says:
Thanks a lot! very helpful tips!
1 year ago
thewhiteout says:
Thanks for the tips Danielle. We also try some offline ideas. When we do sales at fairs we ask the buyer if we can take a picture of them with our product and put it on our facebook page. If they pay with square we ask them if we can send them a quarterly newsletter. They're always say YES to both. In fact they're happy we ask!
1 year ago
Sakkasie says:
After a customer purchases 3 Meeps from me, I set up a coupon code with their name and tell them they now have a Forever And Ever discount. Not only does this reward repeat business, all I need to do is look at my coupon codes to see who my repeat customers are. I also ship all my Meeps in little fleece bags that I make myself and tie with ribbon. It might cost me a few extra pennies but people really seem to appreciate them. And finally with regard to branding, I've started working with a really great Etsy graphic designer so that my Thank You cards use the same graphics as my shop banner. I'll also be sending out Christmas cards to my repeat customers using the same graphics again.
1 year ago
scandaliciousjewelry says:
Awesome tips! :) Thank you!
1 year ago
VidaDoce says: Featured
Very good tips!!! Thank you. :) I'm thinking about sending my customers a free shipping coupon code during the holidays to keep them coming back even after Christmas is over. I'm also working on some creative packaging...especially during the holidays. Our shop name means "sweet life" so I think it would be fun to add a piece of candy in our packages. I'm also going to tell our facebook fans than if they recommend someone to Vida Doce who buys from us and tells us who recommended them, I will send that person a free gift. I think little things like that will make people want to buy from us, and hopefully will turn them into repeat customers. :)
1 year ago
tamaralove1 says:
Thank you sooooo very much for the wonderful tips ♥
1 year ago
kAdamsArt says:
Great info! I always add a personal Thank you note with every order.
1 year ago
lauraprentice says:
Interesting advice, thanks for sharing!
1 year ago
SPIRALEROUGE says:
Yes, very interesting advice. I would like to know if some of you send mails afterward to their customers, to let them know if you have new products in your shop, or something that they might like ? Or would it be considered as spam? It's not easy to strike a balance between giving information and harassing customers!! ..
1 year ago
loveshappyhour says:
These are all great!! I am going to try to incorporate all of them, that I don't already do. Made me really think!! I love it!!
1 year ago
LavenderField says:
Thanks!!
1 year ago
AlphabetCityStudio says:
Great tips! It seems that the key, as with any relationship, is communication!
1 year ago
stikrz says:
thank you for the advice! Etsy tips rock
1 year ago
SilverDragon says:
I am confused. I thought we were not supposed to contact our purchasers after the purchase was completed. I thought Etsy considered that to be spam.
1 year ago
earnestefforts says:
Many thanks for the reminders!!!
1 year ago
detailinminiature says:
thanks fir the tips.....very helpful!!
1 year ago
kt40 says:
I send out a handwritten thank you letter once a year(my shop opening date) to all my customers that supported me that year. I truly want them to know how much they mean to me. kt
1 year ago
WhiteLyme says:
I love the advice, I've been trying to learn all the ways to use networking and social media sites and it seems to have helped quite a lot.
1 year ago
daniellexo says: Featured
Re: contacting your Etsy buyers. There are many ways to do this - I suggest asking them at some point during the order process (in the Notes to Buyer field? In your handwritten thank you note? With your shipping notification update) to join your mailing list, follow you on Twitter and/or Facebook, or follow your blog. This will give you a few different ways to reach out to them after the fact. You can read Etsy's policies around reaching out to your buyers here: http://www.etsy.com/help/article/483
1 year ago
daniellexo says:
SusanFaye - that warms my heart! And makes a good point: you don't have to implement all these tips at once. Try not to get overwhelmed!
1 year ago
sewlola says:
Very helpful tips!
1 year ago
dixie122 says:
Great tips as always!! Thank you
1 year ago
acastano1030 says:
Excellent tips. I will definitely check out Kickstart. Thanks.
1 year ago
PatsyEvinsStudio says:
Danielle, I would like to offer a repeat customer a discount but Etsy doesn't support individual discounts. How could I offer a one time discount to a individual customer?
1 year ago
PatsyEvinsStudio says:
Danielle, I would like to offer a discount to a repeat customer but Etsy doesn't support doing that. How can I offer an individual customer a discount that they could use the next time they purchase my product and use it when checking out?
1 year ago
PatsyEvinsStudio says:
Danielle, I would like to offer a discount to a repeat customer but Etsy doesn't support doing that. How can I offer an individual customer a one-time use discount that they could use the next time they purchase my product and use it when checking out?
1 year ago
ClothandINK says:
Great tips, thanks Danielle. I am trying out the repeat customer coupon to see if it works. I have thought about emailing customers with an offer but I don't want it to seem like spam, so maybe I'll hold off on that for now. Thanks again.
1 year ago
PatsyEvinsStudio says:
Sorry about the repeat... couldn't get it to work.
1 year ago
fibermonster says:
These are great tips, Danielle. And thanks so much for sharing :)
1 year ago
BubbesBabysCreations says:
Thanks for the great tips on how to keep repeat customers-coming back!! Very helpful.
1 year ago
oppning says:
Yes, staying connected with your fans and especially your customers is almost vital. And it's also very satisfying to have good relations with them and even exchanging a few words on you private lives from time to time. It doesn't have to be too personnal, you can talk about the weather if you like. Which can be really intersting when your customers come from far away countries. Also, having a good after sale service turns out to be very efficient in gaining loyalty from customers. We recently sold a vintage slide projector from the 50's, and one day the bulb stopped working. Our customer was really bummed and didn't know what to do, so he wrote to us. We looked in flee markets and on the internet and found a replacement one for him, which wasn't easy by the way, and he was really happy ! Also, we are happy to take requests from customers, special objects they are looking for. The fact that we live in Berlin really helps. Alot of people are interested in specific items from former West or East Germany and the Soviet Union. Anyway, having the best possible relationship with customers or futur costumers is really worthwhile ! Olivier from öppning
1 year ago
iTablets says:
I try to use every encounter as an opportunity to make a new Etsy friend. Andrew Your Etsy Wood Engraver What would you like me to make you?
1 year ago
LaBellaDoll says:
Its always good to know as much as possible about keeping customers happy. thanks for the info
1 year ago
artworksbycarol says:
My husband is an accomplished sellsman ,he always says relationship sales are the best.He has customers that buy from him no matter what he's selling.I have always done extra things to make my customers happy, sometimes you just have too.
1 year ago
Julieriis says:
Really helpful stuff - thank you!
1 year ago
GemdropsoftheFalls says:
Shout outs and coupon codes are great ideas! Good advice here. Thanks for updating this Danielle!
1 year ago
Craftstravaganzaa says:
Thanks for the info.
1 year ago
ArtWhims says:
This is great info and I can truly speak to the validity of it all. My custom order sales have more than doubled this season thanks to one very awesome customer who has shared her excitement about the ornaments that I designed for her with her friends - she will definitely be getting a special thank you with this year's order :O)
1 year ago
SweetFavor says:
How do I get the first customers? Is there a way to market my shop so people know it's on Etsy?
1 year ago
Pettagcreations says:
I'm new to etsy and it's great to see so much help and community here. I had no idea!
1 year ago
ELDELAYMI says:
thanks for the great advice, will definitely try out some of the things mentioned!
1 year ago
Aracely Curtis from VintageHoopla says:
I think we also have to be careful not to overwhelm our buyers. I think your first impression as to packaging, costumer service and overall experience are your best chances of making that buyer a client for life. So do your homework and break a leg! Thanks Etsy!
1 year ago
Britney Jette from thelittlehappygoose says:
Thank you for all of the Helpful tips Danielle and everyone else who commented! As I was reading, I was thinking that there are always ways to improve and to promote customer's to return and I definitely think everyone can always do more, not to mention...everyone who is a seller will agree, it is the BEST when your customer sends you a message after his or her package arrives and telsl you just how great everything is! So... I think I am going to start giving first-time buyers a little coupon or treat and not just a thank you, but an actual little gift for them! I ALWAYS ship on the next business day...sometimes the same day! If I get the order early enough and I am going to the post anyways! I know, how impatient I am, so I always try to ship quickly! I always send my customers a message to say thank you as soon as they purchase something, letting them know when I will be shipping it out and to say THANK YOU! I then always message them with the Delivery Confirmation Number once I have shipped their special item! Yes, I do complimentary Delivery confirmation on every purchase, expect if it is out of the country! I do this because I would want it done for me! I would like to be able to see where my package is and if something happens with the package, you can see right where it happened and so can the customer which will be much easier to sort it out. So really, it is easier for both, you and the customer! I am also nearing my 100th sale! Yay!! So, I think I am going to throw in a little surprise sale once I hit 100! Just to say thank you and to celebrate! I love to throw little sales every now and then and I know my customers, my facebook friends and my family love it! I am also going to do some sort of giveaway, I have been thinking about it for awhile and I think it is a great way to promote your shop and to give back! :) Those are my thoughts for now, but really just think... if you were the customer, what would make this purchase stand out and extra special for you? :-)
328 days ago
Kate Mitchell from GypsyCloth says:
thanks this is great I am always looking for more ways to have a connection with my buyers!! thanks! xxxxxx
279 days ago
Sara Sousa from TicketToRideVintage says:
Just got my first order and will be using some of these tips for sure - thanks!
264 days ago
BeautifulAsYou from BeautifulAsYou says:
I love the Etsy blog! Togther with the Etsy forums I have learned so much, it's really been a very valuable resource and the best part is it's free. Thank you Danielle and Etsy team. :-)
260 days ago
Alison Fennell from eastwitching says:
Thoroughly agree and pleased to say I am doing a lot of those Danielle. I feel every customer deserves to have the very best of me and to be made to feel highly visible. I always enjoy making a special relevant animal art card to go with whatever print my client has bought. I wish I could be there when they unwrap as that is what I hope they will really love:)
260 days ago
Mary Serantoni from SerantoniDesigns says:
Marvelous tips. Many thanks! SERANTONI Designs
260 days ago
hayley from BabysGotCakeGifts says:
how can i leave feedback for a customer? Also i think if your customer does have a problem sort it out for them as soon as possible, my very first customer had a fairly small problem with her order so i made her another product the same as she bought and shipped it that day which she seemed really surprised about but if it was me i would want that service. problems happen but it is still possible to retain a customer if they have had a problem. Also I just donated a fairly large item to my sons school fete which i wanted to do because its to raise money for my childs school. but there are other benefits i didnt think about, my etsy link was published in the school newsletter and on the facebook page and whoever recieves the item will see the links for my etsy page and facebook page. its a win win for me and the school and whoever wins the item i donated.
258 days ago
Tina Giuntini from AllyFashion says:
Great work, Danielle. I am always looking for more ways to connect with my buyers. Thanks
215 days ago
zenophobe from BeaEvie says:
Well done. Thank you for the information - one can never learn too much.
215 days ago