Service Tips for Sellers: Creating Policies That Work

knickey

Story by knickey

Published on Apr 18, 2012 in Seller Handbook

Photo by erinhall

knickey

This article is a part of Back to Basics month in April 2012. Look for more articles on these topics in the Seller Handbook, watch the workshops in the Online Labs, and subscribe to the Etsy Success newsletter to stay in the loop!

As a new seller you’re probably wondering, where’s the best place to outline and communicate how you do business? Enter your Shop Policies. Located under Info & Appearance in Your Shop, your shop policies will help buyers make an informed purchase from you. When you sit down to write them, remember the following:

  • Be informative. Your policies are a great place to detail your processes. What do buyers absolutely need to know when they buy from your shop? Provide important information about how you do business, like your shipping turnaround time, whether or not you offer refunds or exchanges, how you handle customs and duty fees, and what types of payments you accept.
  • Stay positive. Use your policies to emphasize the over-the-fence, World-Series kind of customer service you provide. Stay upbeat by avoiding negative or accusatory phrases, like “I don’t take any responsibility.” Create policies that you would appreciate and trust as a buyer.
  • Research. Take a look at other sellers whom you admire. What about their policies are compelling? Do they make you want to purchase from their shop?
  • Be fair. Policies are designed to protect both you as a seller and your buyers. Offer assurance and instill confidence in wary buyers with policies that are safe, fair and respectful.
  • Keep it simple. Policies that are overly wordy can sometimes be confusing and may turn a customer away. Craft your policies in clear, concise sentences.
  • Listen up. What are common questions  shoppers ask you? If you receive similar questions from multiple buyers, consider reworking your policies to provide more info up front, so buyers don’t have to convo you.
  • Special sauce. What is it about your business that is special? Maybe it’s the handmade packaging you include with every order or your super speedy custom work. Make sure your policies communicate what distinguishes you and your items.
  • Be flexible. Shop policies are as unique as the items in your shop, so take time to develop policies that will help you and your growing business. It’s a continuing process that  goes hand in hand with learning what works and what doesn’t for your shop.

For more tips, advice and resources to help you write shop policies that rock, read on below:

  • Double check that your your shop policies and business practices are in line with Etsy’s DOs and DON’Ts and local laws.
  • If you’re selling abroad, be sure to read up on what your shop policies need to include per country regulations. More info about this here.
  • And finally, when you’ve got your shiny new policies in place, swing by this policy critique thread in the Etsy Success team to have them reviewed by fellow sellers.

What advice would you give to someone writing their shop policies for the first time? Share with us in the comments below!

Discuss: 289 comments

289 comments

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  • fablehandmadegoods

    fablehandmadegoods says:

    yes, i recently discovered and filled out my policies section - thanks for providing one!

    3 years ago

  • BargainHeadbands

    BargainHeadbands says:

    thanks for all the improvements we find every day, and thanks for the advices provided in this article ;)

    3 years ago

  • jamieribisi

    jamieribisi says:

    "Clear policies let your customers know what to expect; it's is a good way to earn trust and confidence." ...priceless...

    3 years ago

  • hobocampcrafts

    hobocampcrafts says:

    Thanks for the cool article and for using our illustration! xo

    3 years ago

  • nanouke

    nanouke says:

    This has great info, I'm changing my policies a bit.. Thank you!

    3 years ago

  • phydeaux

    phydeaux says:

    I'm always a little sad when a shop doesn't have policies listed -- it really is essential for an online shop to stand out and start creating immediate trust via communication!!!

    3 years ago

  • underthewire

    underthewire says:

    this article is very helpful, tnx.

    3 years ago

  • ThEfReNcHtOuCh

    ThEfReNcHtOuCh says:

    great help! merci!

    3 years ago

  • LittleAdorables

    LittleAdorables says:

    Thank you very much Etsy for all these great and useful improvements and tips! I am glad that my Profile page doesn't look so cluttered anymore. & I don't know if anyone else agrees, but I like getting feedback and not every buyer gives it, so I also included an additional "FEEDBACK" note at the end. Hopefully it'll encourage people to leave feedback. Hmm!? *;•)

    3 years ago

  • fetishghost

    fetishghost says:

    Thanks for the "nuggets of gold".

    3 years ago

  • dragonhouseofyuen

    dragonhouseofyuen says:

    Thanks for this article - I have just filled in my shop policies - which I used to have on my Profile page. It really is a great idea. Now my shop looks even better and feels more professional. thanks again!

    3 years ago

  • sandraeileenjewelry

    sandraeileenjewelry says:

    Great information! And I agree with Terrain - Etsy is an international site, so it is imperative, if you ship internationally, that you address customs and duties. Thanks.

    3 years ago

  • MeadowbelleVintage

    MeadowbelleVintage says:

    Thanks for the article. Wonderfully written with quotes from artists & buyers to provide REAL ADVICE! After reading, I just tweaked my policies a bit to make them a little more well-rounded and all inclusive.

    3 years ago

  • LuLusMeltShoppe

    LuLusMeltShoppe says:

    Good article, got some helpful ideas from it

    3 years ago

  • tinybirdsworld

    tinybirdsworld says:

    Thank you for this article, I didn't think polices were that important! Now I am going to fill out my shop polices section as soon as possible.

    3 years ago

  • pippibean

    pippibean says:

    Thanks! Useful suggestions & info!

    3 years ago

  • VintageDesigns

    VintageDesigns says:

    Thank you for the very helpful info!

    3 years ago

  • OrganicElements

    OrganicElements says:

    Policies are so important to have in place from the beginning. Thanks for the useful insight and ideas.

    3 years ago

  • animalartista

    animalartista says:

    thanks for the helpful comments

    3 years ago

  • bijougirldesigns

    bijougirldesigns says:

    The policies page helped me think through certain aspects of my business and I feel like I'm a better business owner because of it. Thanks!

    3 years ago

  • sakizome

    sakizome says:

    Extremely helpful. Thank you. This is great!

    3 years ago

  • TheNightjar

    TheNightjar says:

    great advice about something that I know a minimal amount about being that i have never had a "store" of my own. : ) cheers!

    3 years ago

  • ksquiltlady

    ksquiltlady says:

    thanks for the info. I'm anxious to get started!

    3 years ago

  • ThingsUnseen

    ThingsUnseen says:

    Fantastic! Thank you kindly for the support and info. Now all I need is the opportunity to do it :) Have a great day every one x

    3 years ago

  • ALittleWorld

    ALittleWorld says:

    Very helpful. Thank you so much!

    3 years ago

  • signsofmylife

    signsofmylife says:

    i get by with a little help from my friends - thank you

    3 years ago

  • EileenGlass

    EileenGlass says:

    Thanks for the great addvice. I'll be looking over my policies to see what I can improve.

    3 years ago

  • MaryNotMartha

    MaryNotMartha says:

    This is wonderful information.... here's something else I have in my policies to ensure buyers they can trust the information in the listings - it's also a challenge to fellow Etsians who are selling merchandise inaccurately described: "I guarantee that all items in my shop are as advertised. This means if the description says "vintage" or "antique", it is! I will never falsify a listing to gain sales - my integrity is your assurance of acquiring exactly what is represented."

    3 years ago

  • into

    into says:

    Great advice, will help setting up my shop. Thank You

    3 years ago

  • quirkybeauty

    quirkybeauty says:

    Thanks for this article. I needed that info!

    2 years ago

  • meadowgreen

    meadowgreen says:

    Thank you so much for this priceless information! As a new seller I soak up all the tid bits of advice I can get! Etsy is such an amazing network of unique and amazing people and products! :)

    2 years ago

  • jhowardstudios

    jhowardstudios says:

    This was really helpful good advice. Thank you!

    2 years ago

  • mademoisellemermaid

    mademoisellemermaid says:

    I so needed to read this article!! Going to complete my shop policy asap:)

    2 years ago

  • BigGirlJewelry

    BigGirlJewelry says:

    I love that Etsy so obviously wants all of us sellers to succeed.....Such a refresshing change from Corporate America.

    2 years ago

  • jaroslava

    jaroslava says:

    Thank you for valuable information.

    2 years ago

  • kikkucraft

    kikkucraft says:

    Thanks for a good advice. This is the area that I really have to work it up and find out for more info.

    2 years ago

  • lizjewelry

    lizjewelry says:

    More good advice! Thanks!

    2 years ago

  • WadeCreations

    WadeCreations says:

    The advice always is good on these forums and we all need to be reminded of how to treat our customers better or just how to treat them when you are new at it. Good Job!!

    2 years ago

  • BeadedJewelryBySusan

    BeadedJewelryBySusan says:

    I have discovered that I really enjoy writing the descriptions to go with my beaded jewelry listings on etsy. It's no surprise ... because I'm a wordsmith, I guess, as well as a jewelry designer. I spent two decades teaching language and then another two copyediting (making jewelry on the side for past 15 years), so the writing part comes naturally to me. So ... I was wondering if any of you would be interested in getting help with the descriptions. If I had the photos and the materials list, I could probably come up with a reasonable draft and e-mail it to you for copy and paste. Or I could proof, edit, and flesh out your own drafts. I'm not sure yet what to charge for the service, but I want to find out first if there is any interest. What do you think?

    2 years ago

  • ChinChinVintage

    ChinChinVintage says:

    great article :)

    2 years ago

  • ArrayedAndAdorned

    ArrayedAndAdorned says:

    Very helpful artical. Thanks!

    2 years ago

  • mammysshop

    mammysshop says:

    Very helpful info.

    2 years ago

  • TheNightjar

    TheNightjar says:

    i agree, helps a lot ; )!

    2 years ago

  • PoshPilfer

    PoshPilfer says:

    Yes, very informative and I am going to my shop now... :) Adding those "customs & duties"clauses..

    2 years ago

  • kirevi8

    kirevi8 says:

    It was so useful for me to read this article.Thank you very much!

    2 years ago

  • berlinerkindl

    berlinerkindl says:

    Thanks for a great article. I'm new to Etsy and this is a big help for me to set up my little shop. I always learn something new with all your help articles. Thanks again.

    2 years ago

  • Papersuasion

    Papersuasion says:

    Thank you for the useful information once again! I love these articles. I read through many other seller's policies selling cards and it really helped me craft my policy and think of many of the ins and outs I didn't think of on my own.

    2 years ago

  • blissthink

    blissthink says:

    Thank you for the help, I really appreciate these types of articles.

    2 years ago

  • newsprout

    newsprout says:

    What great tips, from a new online seller and artist. I am learning so much.

    2 years ago

  • COOPERandMOM

    COOPERandMOM says:

    These articles are so helpful, I'm continually impressed with all things "Etsy" :)

    2 years ago

  • gratefulbeads

    gratefulbeads says:

    this is so helpful...can't wait to get started.

    2 years ago

  • dbByDesign

    dbByDesign says:

    This is great advice! Better go spruce up my policies! ;)

    2 years ago

  • aguilarplace

    aguilarplace says:

    thank you so much for the advice ~I always enjoy good tips from people who know what they are doing :)

    2 years ago

  • babook

    babook says:

    I ready to do this !! Hoping my shop more best ...

    2 years ago

  • CreateInPaper

    CreateInPaper says:

    Everyday as a new seller is a day filled with learning. Thanks for the help!

    2 years ago

  • MySweetPrints

    MySweetPrints says:

    Thanks for the great advice!!!!

    2 years ago

  • tbmum

    tbmum says:

    Here on Etsy and other sites where I sell my bears I have always told my customers through "my policies" that I will always remain in contact with them throughout the entire transaction "until the item arrives safely at your door". It's just another great way to assure them that they're business is very important to me. I've even talked customers through the process of paying via Paypal. It's important to treat customers with respect and dignity. I'm a new seller to Etsy and enjoy all of the great tips and all of the wonderful comments!

    2 years ago

  • tashascreations

    tashascreations says:

    It is important part of any shop, as a customer before I pay for an item in store I ask store policy and return policy, online store is essentially the same, customers need to be informed.

    2 years ago

  • vintageretrocat

    vintageretrocat says:

    As I continue to grow my shop it is nice to be able to refer to thes ideas periodically!

    2 years ago

  • DianaLiz1

    DianaLiz1 says:

    I'm working very hard on getting more people to view my shoppe with Etsy: I Love Etsy: and these articles and the expertise and advice that is passed on to us all is a true blessing. Nicky and I thank you so much......Diana

    2 years ago

  • IStandConnected

    IStandConnected says:

    Helpful as Always! Thanks Etsy for making the paperwork easier so we can get on with the fun stuff! LOL

    2 years ago

  • sugarfresh

    sugarfresh says:

    I just started my shop and this was so helpful when figuring out what to put in my policies section. THANK YOU!

    2 years ago

  • talyagallery

    talyagallery says:

    thank you!

    2 years ago

  • talyagallery

    talyagallery says:

    thank you for making it more clear, this is verry helpful!

    2 years ago

  • FiberDesignsByKim

    FiberDesignsByKim says:

    very clear info-thank you

    2 years ago

  • weightlessworlds

    weightlessworlds says:

    Thanks for more great advice. I will get to it!!

    2 years ago

  • EMMAsVintage

    EMMAsVintage says:

    Thank you and have a great day everyone!

    2 years ago

  • playpals

    playpals says:

    informative and affirming, thank you!

    2 years ago

  • fusionunion

    fusionunion says:

    So full of useful info. Thank you!!

    2 years ago

  • nellyvansee

    nellyvansee says:

    All these information are so great. I'm making a list of all these articles for my mom who wants to open a shop. They are really helpful, even to me.

    2 years ago

  • smootynashley

    smootynashley says:

    Thanks again!

    2 years ago

  • MetroGypsy

    MetroGypsy says:

    Thanks for the post-nice points! :)

    1 year ago

  • luloah

    luloah says:

    this is brill advice. I had previously and wrongly assumed that this wasn't an important section but of course buyers want to know what to do in case of returns, special shipping requirements etc. Also I use recycled packaging but worry how professional this looks- if customers are forwarned they are buying without the added cost of new packaging and helping to save the planet they are more likely not to judge the packaging as second rate

    1 year ago

  • NicoleWinkler

    NicoleWinkler says:

    Thanks so much. There's so much to learn!

    1 year ago

  • littlestarclothing

    littlestarclothing says:

    thanks so much, very helpful

    1 year ago

  • spanishbeader

    spanishbeader says:

    I just gotstarted with etsy. There are alot of things to consider. It's great to heard other people's ideas. I've seen so many great shops. I'm excited to be meeting so many great artisans. I also want to thank my friend for telling me about esty. I think this is better than ebay. I can finally get what my jewelry pieces are worth!!!!!

    1 year ago

  • museumshop

    museumshop says:

    Very hepful info. Thanks

    1 year ago

  • heavymental

    heavymental says:

    After a couple of confusing transactions with buyers this week, I have finally revisited my policies. I appreciate all of the tips! thanks.

    1 year ago

  • KylieKissedDesigns

    KylieKissedDesigns says:

    So much great advice on such a seemingly complicated, yet necessary and helpful thing! Thankyou!

    1 year ago

  • UniqueAngelique

    UniqueAngelique says:

    very complete and helpful guidance..thanks

    1 year ago

  • sheteachart

    sheteachart says:

    Thank you this is a place I will come back to again!

    1 year ago

  • bling123

    bling123 says:

    Thanks for all the advise on setting up shop policies. I will take the time to think about giving the most detailed information about my shop's policies.

    1 year ago

  • VelvetVyxen

    VelvetVyxen says:

    Thank you so much for this help on a sometimes confusing aspect of setting up your business. I have taken some good notes and will use them on my site! Thanks, to everyone's input, too. : )

    1 year ago

  • charlottehoodtanner

    charlottehoodtanner says:

    I was SO overwhelmed yesterday with all of this and after going trough the steps i think i even figured it out. THANKS.

    1 year ago

  • lynnluvscountry

    lynnluvscountry says:

    I am just starting so this is ALL great advice. There are so many things to think about. food for thought....

    1 year ago

  • PiscesGlassGallery

    PiscesGlassGallery says:

    As a new seller to Etsy, I find things a bit confusing!! However, articles like this one are DEFINITELY useful for us novices. I appreciate being able to learn from others' experiences and am grateful that they are willing to share. Thank you!

    1 year ago

  • celinejati

    celinejati says:

    thank you very much i have all the informations to get started!!

    1 year ago

  • madamelecrochet

    madamelecrochet says:

    Excellent! That's what I need to update my policies. Just new on the Etsy online business. Thank you!

    1 year ago

  • fairynana

    fairynana says:

    Thank you! I just took a new look at my policies -this time from a customers viewpoint - and saw how confusing they were. Still working on fixing that!!!! Wish my magic wand could help me out!

    1 year ago

  • cushionstheblow

    cushionstheblow says:

    Thanks!! Lots of thinking to do before I upload photos and start selling. Everything has to be clear to the customer.

    1 year ago

  • CheyAnneSexton

    CheyAnneSexton says:

    great info here. I'm finally getting around to adding these and I hope it boost my sale a bit more. Thanks for keeping us all informed

    1 year ago

  • pcshabbychic

    pcshabbychic says:

    just getting started and this is so helpful. Looking forward to joining the etsy community!

    1 year ago

  • blowuponline

    blowuponline says:

    Thank you!!!

    1 year ago

  • blowuponline

    blowuponline says:

    Thank you!!!

    1 year ago

  • SharonCorbin

    SharonCorbin says:

    Thank you for the info. Have not set shop policies yet, but I see how it's important to do so.

    1 year ago

  • QualityVintageShoppe

    QualityVintageShoppe says:

    Thank you for the examples of how shop owners have worded their policies along with the clear tips. I am just setting up my shop and so this has been very helpful.

    1 year ago

  • agathaanggi

    agathaanggi says:

    Thank you for the help. I see how important it is now i have read the guideline.

    1 year ago

  • purlymoondrops

    purlymoondrops says:

    Very helpful!

    1 year ago

  • Sheao

    Sheao says:

    Thank you so much, it was very helpful.

    1 year ago

  • JimmiesArt

    JimmiesArt says:

    Thanks for including this wonder collection of policy ideas. This will save me a lot of development time.

    1 year ago

  • G2HCrochet

    G2HCrochet says:

    Thanks for the information! This will help get my store off to a good start!

    1 year ago

  • DesignsbyKellynet

    DesignsbyKellynet says:

    Thank you for the great info! I know what I will be doing today...updating my shop policies!

    1 year ago

  • BeadingByJenn

    BeadingByJenn says:

    thanx this helped a lot!!!

    1 year ago

  • BJGems

    BJGems says:

    Great help in getting started.

    1 year ago

  • NavRatan

    NavRatan says:

    :-)

    1 year ago

  • NavRatan

    NavRatan says:

    Thank you

    1 year ago

  • picketfencecrafts

    picketfencecrafts says:

    Great information! Thank You!!

    1 year ago

  • dabblelicious

    dabblelicious says:

    great help!

    1 year ago

  • FantaziaGlass

    FantaziaGlass says:

    thank I have learned a lot!

    1 year ago

  • PearlBeachTreasures

    PearlBeachTreasures says:

    I opened my shop only two weeks ago, everyday I look for new advice; every day I find some! Thanks

    1 year ago

  • Headhugs

    Headhugs says:

    Thanks for the info, it helped get things started!

    1 year ago

  • JoeDMode

    JoeDMode says:

    Thank you so much, this has helped me a lot.

    1 year ago

  • BabyAccessories

    BabyAccessories says:

    Perfect :)

    1 year ago

  • BabyAccessories

    BabyAccessories says:

    Perfect :)

    1 year ago

  • MarieYoungdesigns

    MarieYoungdesigns says:

    Thanks so much for this thread! I have gotten some good ideas for my policies page!

    1 year ago

  • TheIceDragon

    TheIceDragon says:

    Awesome, thank you!

    1 year ago

  • SheilaHernandez

    SheilaHernandez says:

    Is it just me? I can't seem to find my policy section where I can input my info...help please.

    1 year ago

  • Receptivity

    Receptivity says:

    SheilaHernandez, click on "Your Etsy" at the very top. Then, there is a panel on the left and under Shop Settings click "Info & Appearance." That takes you to a page with tabs: Info & Appearance, Sections, Policies. Click on "Policies" and you can put in your info.

    1 year ago

  • treehouseherbs

    treehouseherbs says:

    Thanks a lot for providing advice for every aspect of business!

    1 year ago

  • SherrysWatersideShop

    SherrysWatersideShop says:

    This article has been extremely helpful to me! I took notes and will incorporate them into my policies section.

    1 year ago

  • sweetaccessories

    sweetaccessories says:

    I'm gonna do that too, so thank you for advise!

    1 year ago

  • WhiteDoveTreasures

    WhiteDoveTreasures says:

    I'm pushing buttons and found myself here...so big hugs everyone!!! I hope we're all having fun and loving ETSY!!!

    1 year ago

  • beadsbyluckystar

    beadsbyluckystar says:

    Thank you for all the good advise...I will be creating shop policies using the great tools you have provided.

    1 year ago

  • Creazionidiangelina

    Creazionidiangelina says:

    Thank you for your help, this section is very useful to me, I'm going to make my shop policy.

    1 year ago

  • JuliaAnthony

    JuliaAnthony says:

    Thank you for the tips!!

    1 year ago

  • penguins0333

    penguins0333 says:

    thanks for the tips i had no idea how to do this or what was fair this gave me a great place to start

    1 year ago

  • puggerbugs

    puggerbugs says:

    I'm a gray-haired rookie at this kind of thing so I appreciate ALL the help I can get! I'm getting ideas from reading other seller blips... (why reinvent the wheel?!) and discovering details I never considered. Thanks very much.

    1 year ago

  • LindaHansonDesigns

    LindaHansonDesigns says:

    I'm just getting started (building stock, setting up my shop, etc.) and am hoping to get off on the right foot. This helps a great bunch - thanks!

    1 year ago

  • SigalFJewelry

    SigalFJewelry says:

    Every day I say that i'll write my shop policy- but find it hard to begin with...this is an excellent post , thx for the info!

    1 year ago

  • LJLaredo

    LJLaredo says:

    I'm new at this selling venue - I need all the assistance I can find - thanks for the tips.

    1 year ago

  • DesignFromSewNewYork

    DesignFromSewNewYork says:

    Thank you so much for the tips that are listed here. Store policies are so important and this really helps.

    1 year ago

  • VidGirlsandDolls

    VidGirlsandDolls says:

    Great advise! As a Seller I do exactly what I would like to know if I was a buyer.

    1 year ago

  • JennyClaws

    JennyClaws says:

    This really helped out! I changed my policies a bit. I'd like to see a article showing examples of policies. That wouls help too :)

    1 year ago

  • mikodee

    mikodee says:

    Wow, this is an evolving process. Thanks for the tips,

    1 year ago

  • ZizaDesigns

    ZizaDesigns says:

    You have been a great help...thanks for the tips!.

    1 year ago

  • SylkDesigns

    SylkDesigns says:

    As a newbie, this article pointed me out some details. Thanks!

    1 year ago

  • DeborahJoyDesigns

    DeborahJoyDesigns says:

    Thanks, i'll take this advice with enthusiasum.

    1 year ago

  • BellaSews

    BellaSews says:

    This info was so valuable...helped me immensely in firguring out what to put in my shop policies!!

    1 year ago

  • vividcreativemedia

    vividcreativemedia says:

    This article was of great help. Ive started writing my policies for my shop and I am always worried that I may have missed the important parts but this is a great break down on how to start.

    1 year ago

  • RICHIEgifts

    RICHIEgifts says:

    Thanks for your help, I get rather lost dealing with the computer. Your information is very calming.

    1 year ago

  • OriginalsbyInstinct

    OriginalsbyInstinct says:

    Thank you for the most important information. I must work on the shop policies in the next couple of days. It is necessary for any business to be as clear and concise as possible.

    1 year ago

  • TJM54

    TJM54 says:

    There are so many creative people here, I am honored to be a part of this community, and I appreciate all the information to help me get started.

    1 year ago

  • belovedmine

    belovedmine says:

    So glad to have some direction as I open my shop!!! It's great to have a community of "go to" for inspiration!!

    1 year ago

  • dovelyday

    dovelyday says:

    Great Article! Thanks!

    1 year ago

  • EZsewing

    EZsewing says:

    Thank you to all the previous & current sellers of Etsy! Your information has been most helpful.

    1 year ago

  • 3LilBirdsStudio

    3LilBirdsStudio says:

    Thank you for the tips on shop policies! I just opened a shop and just found the shop policy section, I think it will definitely be a plus and help create trust with my future customers!!!!

    361 days ago

  • KANJIDOLL

    KANJIDOLL says:

    Thank you clears up questions i had...

    355 days ago

  • JoysStuph

    JoysStuph says:

    As a "newbie" I really appreciate the information and the comments by other sellers. Much needed help. Thanks.

    353 days ago

  • Lydmila

    Lydmila says:

    Thahk you verry much for information. I need this

    352 days ago

  • CityChica

    CityChica says:

    Thank you, I am new to Etsy family and this was very helpful.

    352 days ago

  • leocraft

    leocraft says:

    Thank you very much for all the helpfull hints. I am new to etsy and can use the pointers

    348 days ago

  • DreamCake

    DreamCake says:

    Thank you very much for the advice! This was very helpful.

    346 days ago

  • chubbycheeksweaters

    chubbycheeksweaters says:

    In one view, your policy is telling potential customers what you are willing to do should there be a problem with product, service, or shipping.

    346 days ago

  • osterreich

    osterreich says:

    I am just setting up my Policies,also thought it was not so importent.As I got a e-mail from the philiphines ,want to know my shop Policies,and if I send items to his destination.It is complex,as e-bay did all this ,but I finally can charge the prize what it is worth.I love ETSY, and thanks to my friends,I learned about etsy.Thanks deb. I love all those Items for sale,fantastic!!!

    331 days ago

  • Liduvina

    Liduvina says:

    This was very helpful. Thank you!

    327 days ago

  • FireBlossomJewelry

    FireBlossomJewelry says:

    Thanks bunches!!

    322 days ago

  • MaigretLampwork
  • gerdulke1

    gerdulke1 says:

    Thanks!! This article was really helpful!!!

    314 days ago

  • MissPearls

    MissPearls says:

    I really do appreciate your guidance in the shop policy area. Things you never think about, but are sooooo important. Thank You.

    308 days ago

  • naomikay

    naomikay says:

    Thanks for the tips - very helpful in setting up my own policies.

    300 days ago

  • PaitiO

    PaitiO says:

    Very helpful tips. Thanks!

    294 days ago

  • BowerLane

    BowerLane says:

    All these Tips on Important Policies are very very Helpful. Thank You.

    292 days ago

  • alessandragerevini

    alessandragerevini says:

    Thanks so much for these tips in such an important section of my shop!

    291 days ago

  • ShopStess

    ShopStess says:

    I think I would have been, completely, lost without this article. Thank you!! ;]

    279 days ago

  • Susansweaters

    Susansweaters says:

    I guess I see the value of shop policies. I now have mine done.

    278 days ago

  • dragonflycountryshop

    dragonflycountryshop says:

    Thanks so much for the information. This is so helpful for a new Etsy seller and crafter..Great!!!

    260 days ago

  • GemdropsoftheFalls

    GemdropsoftheFalls says:

    Always checking in here because we update our policies every once in a while due to new questions or problems. Thanks for the great tips!

    258 days ago

  • waltoncraft

    waltoncraft says:

    That"s what I am talking about ! Thanks so much for the grate tips!

    257 days ago

  • YoHoRubbish

    YoHoRubbish says:

    Thanks, I will take thee advice. -Shanda from Yo Ho Rubbish

    248 days ago

  • AngelatteDesign

    AngelatteDesign says:

    Thanks a bunch for the wonderful advise and tips. Setting up my Etsy shop has been daunting but with all the wonderful walk though advise I am finally tackling it much easier than expected.... one step at a time Thanks Etsy!! :)

    248 days ago

  • Divineangelshop

    Divineangelshop says:

    I am so excited about being on Esty. There is so much help, so much to learn and the newbie chats rock. I set up my policies but i think i am going to reconsider not selling international. It seems a little overwhelming.

    228 days ago

  • Treasure2Remember

    Treasure2Remember says:

    3 years later and this is still an extremely poignant article! You have made making my policies easy! Thanks so much Etsy for making this a great experience.:P

    227 days ago

  • cloudwalkin

    cloudwalkin says:

    I think it would be very helpful if you had a few editable templates that could be used. Thanks for this info. though, a big help.

    226 days ago

  • PerinTowlsonCeramics

    PerinTowlsonCeramics says:

    Hi Everyone, I'm new to this so just getting started. I agree, I think having templates to edit would be a great idea. However, all this information is so helpful - thank you so much Etsy.

    224 days ago

  • andrewboynton

    andrewboynton says:

    Thanks for the great info! Just getting started and very inspired- thinking of all the different things to say seemed overwhelming...not anymore:)

    222 days ago

  • lswkona

    lswkona says:

    Thankyou Thankyou! I appreciate all of your information, I was having a little hard time getting my shop together but, you have been very helpful... My first shop, I'm so excited! Mahalo

    216 days ago

  • Markmypage

    Markmypage says:

    Thank you for the insight! I am just setting up my shop and appreciate the information to eliminate the overwhelming feeling. So excited to share...peace

    210 days ago

  • Pennyjanedesigns

    Pennyjanedesigns says:

    Yes, to editable templates please! I have an idea about my shop policies but I'm sure I'll miss something out. They'll have to develop along with my shop! Thanks for the ideas though.

    208 days ago

  • ChuCharms

    ChuCharms says:

    Thanks so much for these useful tips! They are so helpful to a newbie like me. I also find that it helps to look at similar shops and their policies, to see if I've missed any important details.

    202 days ago

  • tomsgrossmami

    tomsgrossmami says:

    Thank you!

    193 days ago

  • Wentzwoodworks

    Wentzwoodworks says:

    Thank you for the excellent business information! Out of all of the on-line buying and selling sites, Etsy is the most easiest, cheapest and friendliest site I have found. And we are not locked into any one item listed to be over-whelmed with muliple sales. We consider each item listed as handmade, one-of-a-kind. If we wish to create and list it again - Great ! Thank you for everything. I still have a lot of work to do before I can list our first item. But . . . its coming soon.

    191 days ago

  • cocopourri

    cocopourri says:

    SO HELPFUL!

    190 days ago

  • AnnHobbs

    AnnHobbs says:

    Thanks for all the tips! They are useful, and easy to follow.

    187 days ago

  • thegypsycave

    thegypsycave says:

    Thank you for the information. This article has helped me while creating me policy.

    184 days ago

  • annettemaze

    annettemaze says:

    What do you do if a buyer contacts you 4 weeks after you've shipped an item and says they did not receive the item.

    183 days ago

  • kristiinameiner

    kristiinameiner says:

    Thanks. I'm new to Etsy and this is a big help for me to set up my little shop. I always learn something new with all your help articles . All this information is so helpful . Thank you again so much Etsy.

    177 days ago

  • poolesilver

    poolesilver says:

    Many thanks Etsy.

    149 days ago

  • MoMofStrick2

    MoMofStrick2 says:

    So Helpful, This is such a great add on!

    139 days ago

  • TheSpeckledKat

    TheSpeckledKat says:

    Being in Month 2 of my business, I find your tips and tricks so very helpful. Thanks so much! I hope that one day my shop will be a huge success, and these tips are going to get me there!

    135 days ago

  • TeenyTrew

    TeenyTrew says:

    I love these articles! ...they are so helpful. One question: is the a link to advertise my shop on my blog?

    135 days ago

  • francey92

    francey92 says:

    Very helpful. This has helped a great deal whilst creating my policies.

    124 days ago

  • JDsProducts

    JDsProducts says:

    Thanks for the information, this has really helped me to setup and redo my policy and profile pages

    124 days ago

  • julsofparadise

    julsofparadise says:

    This is all great information. I think I'll review my policies with a fresh set of eyes. Thanks!

    117 days ago

  • AJsCopperGarden

    AJ Patti from AJsCopperGarden says:

    Great information. I'll definitely re-evaluate our policy section!

    111 days ago

  • montesmaria

    Maria Montes from FinaCollection says:

    Very helpful information thanks!

    96 days ago

  • HerPrettyLilThings

    Denise Langston from HerPrettyLilThings says:

    I'm setting up my shop & shop policy now and this is very helpful. Thank You!!

    95 days ago

  • eleanorprieto1

    Eleanor Prieto from beescreations2 says:

    Thanks for the help, I set up my shop in Jan. but today I made a few changes to my policy section.

    87 days ago

  • nicoletsiailis

    Nicole Tsiailis from nicoletsiailis says:

    Thank you for the info. I'm new in Etsy so this really helped me

    81 days ago

  • Toeky

    Luis Rey from Toeky says:

    Big help, thanks

    72 days ago

  • CountryPalette

    Mona Wilson from CountryPalette says:

    Thank you for the helpful info! I am new to Etsy and a newbie even to computers...ha! But I keep persevering...and little by little...my shop is UNDER CONSTRUCTION and coming soon...I hope!:-)

    68 days ago

  • sweetiepiecrafts

    Gardenia Ashley from sweetiepiecrafts says:

    Very helpful. Thank you so much!

    59 days ago

  • jeneseque

    Enzo Luccati from EnzoLuccati says:

    Absorbing it all like a sponge! ;-) Thanks. And get 10% off your first time purchase from my shop. PS: Money back if not satisfied, that's my policy. Good luck to all those opening up their Etsy shop for the first time. I opened mine up two years ago but it wasn't untill January of this year that I focused entirely on it, And I've done so amazing I regret it.

    51 days ago

  • AuriesDesigns

    AuriesDesigns from AuriesDesigns says:

    Great info. I'm going to revamp my policies. Thanks!

    48 days ago

  • holidayhijinks

    Sandra from holidayhijinks says:

    Great article......very needed help! Going to check my policies right now! :)

    48 days ago

  • wylddesign

    Kim from wylddesign says:

    I was wondering if you could give me some advice?If you have a minute. I don't know where to ask Etsy the question. I ship overseas, and I have a customer that has not received her custom paper banner. She lives in Brazil and ordered on March 9th. She wants a replacement for the banner,which I don't mind.but I have time invested and custom colors purchased just for her banner. I would have to purchase and find the paper again.She Does not want to pay more or pay to cover shipping for the 2ed banner. I have sent her photos of the invoice,post office receipt and the customs form. I suggested she ask her post office.She said she can't check the post office , with all the people who live in Brazil it is imposable to track down one package. I went through hoops sending photos of designs,styles and colors changes over a few days. All for 8.95 and I even made it 3 feet bigger and did not charge more, because she sounded confused with ordering and I felt sorry for her. She bought one kind of banner posted ,then left a message she wanted something different with ribbons bows,etc..So I made her the custom banner.Was I scammed? I have explained to her and it is mentioned in my shipping policies about shipping out of the country,sometimes it take super long to receive orders ,and about custom orders. She said she has received everything else she has ordered on Esty. I have 4 shops on Etsys all with different kinds of items .I get orders out in a few days, even custom orders and have not had this problem before. Could someone please advise? you can contact me through my shop. I don't know if I will find the page again. I feel bad airing my dirty laundry, WHAT WOULD YOU DO? Thanks

    46 days ago

  • MissesFishes

    Nikol Wikman from NikolWikmanArt says:

    Great info..Thanks!

    45 days ago

  • ShuuShuubyLulu

    Lulu from ShuuShuubyLulu says:

    I don't know if anyone else has mentioned this already, but I always post a link to my policies on every listing...that way a customer is just one click or cut and paste away from finding this information. Thanks for your helpful tips Etsy!!!!

    45 days ago

  • Iammie

    Iammie from iammie says:

    Thanks for the tips!

    45 days ago

  • TheInvintage

    Molly Green from TheInvintage says:

    so helpful for a new seller!

    45 days ago

  • NicoleNicoletta

    NicoleNicoletta from NicoleNicoletta says:

    thanks for the tips! very helpful

    45 days ago

  • DreamSight

    Marta Morales from DreamSight says:

    Thank you for the tips about Policies. I was very confused to create mines. And Kim, i'm so sorry to hear that, I hope she gets her order soon and solve the problem.

    45 days ago

  • guziks

    Stephanie from DottiesPhD says:

    Time to go back and check the policies to make them a bit more concise and upbeat :) Thanks, Etsy!

    45 days ago

  • funkomavintage

    Tressie from funkomavintage says:

    Kim, coulda been a scam....but I just got something back after being gone for 9 months! The package was marked "Refused".... If I was ever gonna do custom work, I would send it Priority or Express Mail with Delivery Confirmation and Insurance. Yes, it would cost more to the buyer, but that's the price of custom work. If someone doesn't want to pay for the extra mailing protection, then I think that's just Trouble with a capital T. Save your sanity, and don't ever do that again! There are lessons to learn....and that was one of them.

    45 days ago

  • Parachute425

    Parachute425 from Parachute425 says:

    You can lead a Buyer to Policies but you can't make them read.

    45 days ago

  • Mclovebuddy

    Mr. Sal Phan, Bichon Frise from Mclovebuddy says:

    this is a good one. sellers have to manage outcomes and take full responsibility. that's how it works, regardless of the client sometimes (luckily bad clients are a rarity).

    45 days ago

  • thevintageattic10

    thevintageattic10 from thevintageattic10 says:

    Nice brush up thank you Etsy ! As a seller I provide the best service strive to and have had wonderful customers but also as a buyer it's good to see the share . It would be nice to see Etsy be more involved with protection and support line .>>>>>>>>

    45 days ago

  • slathered

    Sharon Moores from slathered says:

    I went to all my favorite shops and researched their policies before I opened my shop. It was well worth the effort!

    45 days ago

  • vitrifiedstudio

    vitrifiedstudio from vitrifiedstudio says:

    great tips! thanks for sharing this invaluable information!

    45 days ago

  • WeddingLab

    SSW from WeddingLab says:

    Very useful article! Thank you!

    45 days ago

  • VelvetTeacup

    Coralie Milne from VelvetTeacup says:

    Thanks for this advice - I will look over my policies and I can already see a few improvements I can make. Your suggestions are most helpful.

    45 days ago

  • LittleWrenPottery

    Victoria Baker from LittleWrenPottery says:

    When I first started my shop policies were the hardest thing to write, I think key to writing a good policy is to think about being a buyer. Its reassuring to know about the processes involved with buying, makes it more transparent!

    45 days ago

  • timbuck2mom

    Elisabeth Wallace from VioletsTreatShoppe says:

    Thanks for the reminder to have some policies in place.

    44 days ago

  • SweetBohemianLife

    Kathryn Greenwald from SweetBohemianLife says:

    I do read other shops policies and gather valuable points from them. I recently had to change my policies, that's the great thing, you can add to or change at any time. Thank you!

    44 days ago

  • PROPERWILD

    PROPERWILD from PROPERWILD says:

    Oh you are right, policies are SO important. Whenever I visit a shop that has left their policy section blank, I'm a little hesitant to purchase even if their items are lovely because I'm not sure what to expect. And as others here have mentioned, thinking like a buyer when writing out your policies really makes a difference. Thank you for the great advice.

    44 days ago

  • VeronicaRStudio

    Veronica from VeronicaRussekJoyas says:

    My policies is a constant work in progress. I try to keep them updated to any news that may affect any areas of my business, while keeping them reassuring for customers. I also agree that shops without policies make me nervous to buy from, as well as those that say they don't take responsability, for whatever...

    44 days ago

  • mylittleaddiction

    melanie from mylittleaddiction says:

    I purchase almost all my supplies from Etsy & have definitely chosen to purchase from shops with clear policies & not from those without. It can make or break your business, why woukd you chose to leave them blank?

    44 days ago

  • mylittleaddiction

    melanie from mylittleaddiction says:

    Oh & thanks for the insight!!

    44 days ago

  • ikabags

    IKA PARIS from ikabags says:

    Thanks for tips !

    44 days ago

  • karenmandersen

    Karen M. Andersen from karenmandersen says:

    Policies are great, but they can only work if customers take the time to READ them. I have had no end of trouble with some who have not bothered to read mine, let alone other clear info on my shop's home page and in item listings which state that I live in Australia, not the US. Very frustrating!!!

    44 days ago

  • coolranchstudio

    caroline from ohchalet says:

    thank you so much! :)

    44 days ago

  • nolaonesie

    Julia from nolaonesie says:

    I definitely agree with the part in the article about looking at shops you admire to find policy ideas and inspiration. I think it is also important to mark a time on your calendar every few months to reread and revise your policies. This thread encouraged me to look back at mine which had not been updated for about a year. I found that there were definitely things that I thought made sense at the time but needed to be changed to fit with how my shop has changed throughout the year.

    44 days ago

  • p1xie

    Dawn from p1xie says:

    This is a great post. I'm going to share it with my teamies and also revisit my policies pages. Thank you!

    44 days ago

  • DirtKicker

    Cindy Gilliland from DirtKickerPottery says:

    Excellent post. The longer I sell on Etsy the more I realize which things are important to include in my shop policies. Upfront clarity between you and the buyer is a great thing. Thanks so much :)

    44 days ago

  • crochetgal

    crochetgal from crochetgal says:

    Its always a good idea to revisit your policies every so often. Thanks for the reminder!

    44 days ago

  • ArtMadeByTammy

    ArtMadeByTammy from ArtMadeByTammy says:

    Very Helpful! Thank you so much!

    44 days ago

  • mayamade

    maya from mayamade says:

    Thanks! a great reminder to look over your shop, even the policies, every once in a while.

    44 days ago

  • BuyMyCrap

    BMC from BuyMyCrap says:

    You can have the most amazing shop policies in the world, but paypal will not abide by them. They abide by their own policies, so anything you have in your policies becomes null and void.

    44 days ago

  • MyBellasBeads

    Liz Lollar from MyBellaByLizLollar says:

    WORSE is that while a customer can go over your head/policies right to Paypal who ignores, them, if the customer still doesn't like what they hear, they can go over Paypal's head to their own credit card company. Further, while Paypal has a 45 day window to file a claim, most cc companies give buyers 120 days and one cc company in particular has no limit. They granted a $600 chargeback on a seller 5 years after the date of purchase. Source: Paypal. Tell me, just how on earth is a seller to feel protected anymore?

    44 days ago

  • BuyMyCrap

    BMC from BuyMyCrap says:

    wow Liz, that is shocking!! So etsy, just HOW important are policies, because it seems like you can have all the policies in the world to cover every scenario, and at the end of the day, they dont hold up, not with paypal or with a CC company.

    44 days ago

  • MyBellasBeads

    Liz Lollar from MyBellaByLizLollar says:

    <---- Waiting with baited breath...

    44 days ago

  • PrettyTape

    PrettyTape from PrettyTape says:

    I have had customers say my policy page is like a book lol - but I think it really does help a lot to be very clear on everything you can think of (although there will always be some that will not read it but you can always point to it if issue arise).

    44 days ago

  • BuyMyCrap

    BMC from BuyMyCrap says:

    Etsy? Any Advice? What does a shop owner do when paypal wont recognize your policies and say too bad, our policies over ride yours? What do you do when a CC refunds regardless of the situation or your policies?

    44 days ago

  • CCADesign

    Caroline from CCADesign says:

    The problem with the policies section is that it does not matter how clearly you spell things out or how polite and friendly you are - people do not read them. I have everything anyone needs to know in my policies and I get endless questions which are all answered in the policies if buyers took the trouble to read them. Perhaps Etsy could find a way to get them in front of buyers' eyes more easily. I have even had people ask me the shipping cost of an item which frankly beggars belief since it is on the same page as the description of the item they are looking at. There is no way they click on anything that says "Policies" to read that.

    44 days ago

  • BuyMyCrap

    BMC from BuyMyCrap says:

    Doesn't even matter if they DO read, or they DO find them -- paypal will not abide by them.

    44 days ago

  • pavatijewelry

    Pavati from pavatijewelry says:

    Thank you for the information.

    44 days ago

  • JanetteDesign

    Jana from JanetteDesign says:

    Thank You so Much for the Tips and Info.. I appreciate it!

    44 days ago

  • Mugsleys

    Mugsleys from Mugsleys says:

    Thank You

    44 days ago

  • lovelyfeverboutique

    Jessica from LovelyFever says:

    These are helpful, general rules of thumb to follow when creating policies. However, I myself would love to find a good example of a well-crafted policy page. Does anyone know of any shops to look to for an example? Also, I am still somewhat perplexed on what is a fair, buyer-friendly and seller-friendly refund/exchange policy may be. Some people have the buyer be responsible for shipping both ways for refunds, and some do not. Also, how many days after shipment received is best to accepts refunds for non-perishable items?

    43 days ago

  • daxdestash

    Glenda MacNaughton from daxdestash says:

    Very helpful and concise - a good model of what you were suggesting. Off to review my shop policies now.

    43 days ago

  • pinkminxdesigns

    Christie Bunny from pinkminxdesigns says:

    thank you! i just re-designed my shop policies in thanks to this article! hopefully they are more helpful and any critique would be appreciated. here is what i wrote (and please message me with any critique): If you have any special requests please send me a message at check out. I do my best to ship everything out nicely packaged. If you are not using Paypal, cashing checks and money orders will take a little longer. Use this address: Christie Watkins / 15 Cedar St / Apt 1 / Brooklyn, NY / 11221. Make sure I receive the address you want your item shipped to. Thank you for your purchase! It is much appreciated! `I try my best to ship the item out within two days of purchase, but definitely within a week of purchase time. Exchanges are done case by case and usually spoken about beforehand (such as whether the item or not fits if it is a pair of shoes, etc). I always use tracking numbers to make sure you can stay on top of where your item is and that we are both confirmed on it's arrival.

    43 days ago

  • samanthadowney1

    Samantha from LaPapagayaCasuals says:

    this was such a great and helpful article! In my experience as a vintage seller, i would say that unless you intend to have the nordstrom philosophy, state in your policy section regarding returns/exchanges that you will only accept returns based on items that are mis-interperated or broken. I have had customers who have requested returns based on items not fitting; because of this I had to update my policies, stating that, since i give exact measurements on garments/objects, I (unfortunately) cannot be responsible if a garment does not fit.

    43 days ago

  • glitterandstones

    glitterandstones from glitterandstones says:

    Thank you for the information.

    43 days ago

  • sugoi07

    Genevieve Atkins from sugoi07 says:

    A truly timely article for me. I am still a newbie at Etsy. Now that I have the "Essential Guide" (I'm calling it), I shall create my policies this weekend. I really appreciate the support Etsy provides.

    43 days ago

  • petitecreme

    Gemma Sheldrake from Petitecreme says:

    Super helpful! Thank you very much for sharing! (๑✧◡✧๑)

    43 days ago

  • mtayne1

    Mary Tayne from MerryToppers says:

    One of my "other" jobs is Client Care Coordinator. I cannot stress how important it is to have policies in place. Customers appreciate knowing right up front how you conduct your business. And it gives the impression of "professionalism".

    43 days ago

  • Nakkashe

    Nakkashe from Nakkashe says:

    As I am a newbie on Etsy, there are so many things to learn for me . thanks

    43 days ago

  • mywonderfulthings

    jadie poppy milner from mywonderfulthings says:

    great tips for a better shop *thanks* I was told by a boss a long time ago you can always improve! and etsy helps me to do that with my shop, I have read others comments too and will be going through this section of my shop with these tips in mind.

    43 days ago

  • IsabelleKnits

    IsabelleKnits from IsabelleKnits says:

    I think I have it all covered. Not all shoppers take the time to read through the policies, but it's always best to have that section complete. You just never know.

    43 days ago

  • IsabelleKnits

    IsabelleKnits from IsabelleKnits says:

    I think I have it all covered. Not all shoppers take the time to read through the policies, but it's always best to have that section complete. You just never know.

    43 days ago

  • myfaunaflora

    Naama Brosh from myfaunaflora says:

    The sad things is that our customers do not read shop policies :-(

    43 days ago

  • tonyasmith1

    tonya smith from MinniesStitches says:

    I agree that templates which shop owners could modify would make it quicker and less intimidating to set policies. Less apt to forget some important point too, especially when just getting started on etsy.

    43 days ago

  • elemegibere

    Nermin from earflaphats says:

    Thank you very much!

    43 days ago

  • GregLlewellyn

    Greg Llewellyn from GregLlewellyn says:

    Thanks for the info!

    43 days ago

  • SigalFJewelry

    Sigal from SigalFJewelry says:

    Policy - as important as it is it's too long for customers to read... Other than that, we are so captured by the buyers feedback that we bend our own policy sometimes, just to make our customers happy... Thanks for the tips, it is still important to apply...

    43 days ago

  • horizontrd

    robert from HORIZONTRADINGCO says:

    Found the information very helpful

    43 days ago

  • thewhimsicalelephant

    Karen Beland from thewhimsicalelephant says:

    Thanks for the helpful info.

    43 days ago

  • JansJewelryOrganizer

    Jan from JansJewelryOrganizer says:

    In my experience, from what I can tell, most customers don't read the policies. But they are nevertheless important in case some conflict arises, so that you can refer back to them to CYA. I've seen some really bad policies that are very negative... I won't do this, I don't do that, I'm not responsible for this, etc. I keep mine simple to set expectations on shipping turnaround time and my return policy.

    43 days ago

  • BiomedDesign

    BioMed DB Design from BiomedDesign says:

    Thanks for the tips.

    43 days ago

  • Namaz

    Nazima Banka from Namaz says:

    HANDY INFO:)

    43 days ago

  • BowMoBBB

    Diane (Mo) Collins from BowMoBBB says:

    I think that making your writing sound like you are talking to your customers is very important. Make it sound like you are just simply answering their questions in person. Be upbeat and positive. I've read some that are not so positive and I really don't think I would buy from them, just as I wouldn't buy from a store in person if they were grouchy and negative. In other words, simply talk to them (in writing) the way you would want to be talked to.

    43 days ago

  • ahmusing

    Kimberly from fildee says:

    Great list! I hope my policies are good! :)

    43 days ago

  • silviaberrios1

    Silvia Berrios from DesignsbySilvia says:

    I open my Etsy shop this year, I am going to redo my service policies. Thank you!! for information.

    42 days ago

  • zenidesigns

    Toni from ZeniDesignStudios says:

    great article - i think it is time to take a 2nd look at my policies. :)

    42 days ago

  • RenataUniqueGifts

    Renata Lader from RenataUniqueGifts says:

    Godd reminders.Thank you very much.

    42 days ago

  • jaz2mama

    Jennifer G from avecbeads says:

    Wonderful advice as always! I'm always looking for ways to improve the policies section of my shop. I think I'll have to check out that thread for feedback from sellers too. Thanks again!

    42 days ago

  • gabyeckberg

    Gaby Eckberg from gabyeckberg says:

    I am new to Etsy and find this advice very helpful. Thank you.

    42 days ago

  • fensalirfiber

    Beth from fensalirfiber says:

    As a fairly new seller, I am continually evolving my shop policies to make them as workable as possible for me and as friendly as possible for buyers. As a buyer, I am learning to avoid shops that have unhelpful shop policies--or worse, none at all.

    41 days ago

  • GraciousArt

    Pamela Neswald from GraciousArt says:

    Mahalo from Maui!

    41 days ago

  • BeaG

    BeaG from WilliamsGiftshop says:

    Excellent advice! Makes me realize I want to tweak my policies some more (or better: their wording). But..., as mentioned before, hardly any customer reads shop policies! Just a suggestion, but could Etsy perhaps integrate a step in the checkout process where buyers have to read (and click to confirm they read) our shop policies before they finalize their purchase? That still does not solve the issue of potential customers asking all kinds of question (that I am happy to answer, don't get me wrong) while the answers are already clearly described in our shop policies.

    41 days ago

  • doloreslanier

    Dolores Lanier from DoloresLanier says:

    Great article but do you have EBA (ESTY BUYING ADDICATION). I'm a newbie and check out every site I can and get great ideas for them. But this buying items its so hard to stop because there are so many great items on Esty.

    40 days ago

  • MerkabaWarrior

    Ivan G from MerkabaWarrior says:

    I would like the polices to be made more prominent to buyers, it seems like many people dont know they are there and this would save alot of repeated convos I get which I have already answered on my polices page.

    38 days ago

  • teridrobnick

    Teri Drobnick from TEEsoxbyTeri says:

    Thanks for the tips. I am going to go back over my policies!

    38 days ago

  • DestinysTreasures

    Jennifer Wheatley from DestinysTreasures says:

    Great Artical Thank you for sharing.

    37 days ago

  • maikelin

    Cindy Zhou from ideashop24 says:

    well, it think the best policy should be simple and short, thanks for sharing

    32 days ago

  • noongning

    Ning Pratoomsup from NoongNing says:

    Thank you for info, I will recheck my policies <>

    30 days ago

  • camermaidjewelry

    Troy Stengel from camermaidjewelry says:

    Good article. I'm going to revisit my policies to include information about foreign transactions that involve customs and duty fees!

    26 days ago

  • nbaylis

    Nattalie Baylis from NattaliePalace says:

    Hi everybody here, am new on this website and i would like to listing my items on this website but it seem not easily i always problems with the listing my items on this website. Everybody may can help me about that please and it will help very much. Many thanks, Nattalie Baylis

    21 days ago

  • rananazia

    Nazia Rana from rananazia says:

    Hi etsy team, Very informative article.I ma going to keep in mind all the points while setting up my shop. Thank you

    14 days ago

  • BeaG

    BeaG from WilliamsGiftshop says:

    Published 1.5 month ago, comments from 3 years ago?

    4 days ago