Congrats on your first sale! This article will guide you through fulfilling your order. Here’s what to do (after you finish your happy dance):
1. Communicate. Send your buyer an Etsy Conversation to thank her for her order. If she paid with check or money order, let her know you’ll ship once it clears.
If a customer (or potential customer) writes to you, it’s always a good idea to respond quickly. This shows that you are on the ball!
2. Make a pretty package. Etsy sellers are known for sending thoughtful packages. Since this is your first sale, you may not have a ton of materials, but even a piece of tissue paper can make all the difference. Tuck in a thank-you card with a hand-written note (you can DIY this out of a scrap of pretty paper). Tuck in a business card if you have one. If not, remember to write your Etsy shop name somewhere on your thank-you card. Check out these DIY packaging ideas for some inspiration!
3. Ship quickly. Your buyer is anxiously awaiting her package! Impress her by shipping the item as quickly as possible.
4. Mark as shipped. Note that you’ve shipped the item on your Sold Orders page. If you have a tracking number, you can include it in the Shipping Notification, an option that appears after you mark the item as shipped.
5. Leave feedback. Once the transaction is complete, thank your buyer with positive feedback and a friendly comment.
Many new sellers wonder how to get a customer to leave feedback. Many buyers don’t leave feedback, so be patient! However, here is a little trick to improve your chances: When you first write to the customer, include a line like, “I want you to be completely satisfied! Please let me know if there are any issues or questions with your order. If you’re pleased with your purchase, please feel free to leave me feedback.” Include a link to the Feedback page, and voila!
Have questions? Write to us and we’ll be happy to help!
3 Featured Comments
Sign in to add your ownJennie Glaze from jewellerymadebyme says: Featured
Great tips, I also add a coupon code for discount on a further sale when I let the buyer know I've got their order. Just as a little thank you
1 year ago
Jillian Carmine from JillianReneDecor says: Featured
Great advice Michelle! A handwritten thank you note and thoughtful packaging definitely goes a long way - I think it's so important for customers to feel special when they receive their order! Those personal touches are what handmade is all about. Using the same care and attention to detail in the presentation of your work, as used while crafting it, sets you apart and reinforces your professionalism with buyers.
1 year ago
Susan from susantique says: Featured
Wonderful ideas! Just don't "pretty-up" the outside, though. I recently had a package torn open and the item stolen because I made the outside look as nice as the inside. My post office actually told me to keep the outside packaging very nondescript. Passing on a tip I learned the hard way.
1 year ago
288 comments
Sign in to add your ownLana Manis from HoneysuckleLane says:
Thanks, Michelle! Whether it's your first sale or your one hundredth sale, these are still good basic guidelines.
1 year ago
Jessy S from justjessy says:
Thanks for the tips!
1 year ago
Audrius and Virginija from Woodstorming says:
Really great tips, not only for new sellers :))
1 year ago
Alaina Cherup from CheerUpCherup says:
trying to remember what it was like making my first sale. pretty awesome :)
1 year ago
Susanne Major from LineaLina says:
Very useful tips, thank you!
1 year ago
Chattie Leung from GIRLFRIENDnBOYFRIEND says:
I hope i will have my first sale very soon and follow what you said...=)
1 year ago
Monica C from MomoSea says:
I agree about sending the item with a little thank you note and wrapping the item in tissue or a ribbon to make it more personal. People always love a little something "extra" as well.
1 year ago
Milly from SecondSpringSoaps says:
Fantastic tips!! I remember my first sale... I was so excited! :o)
1 year ago
northforkknots from NorthForkKnots says:
Thanks Michelle- We're so excited about our first etsy sale! It's so differest than selling in stores or at fairs. Thanks for all your help. xoxo
1 year ago
Jennie Glaze from jewellerymadebyme says: Featured
Great tips, I also add a coupon code for discount on a further sale when I let the buyer know I've got their order. Just as a little thank you
1 year ago
Satchel Dillinger from SDesq says:
First sale? Hmmmm.... I think I'll send them a message asking, "Are you sure..?"
1 year ago
ACupOfSparkle from ACupOfSparkle says:
These are good tips and a great start after the first sale. I remember those days when I was so excited in my first I don't how many sales, I still get excited every time actually :)
1 year ago
Jess from volkerwandering says:
Get business cards! They are great for giving to friends & putting in packages. I always send at least to so the buyer might pass one on!
1 year ago
Kayla Cameron from KK13 says:
Great tips, thanks!
1 year ago
lavendergardencottag from LavenderGardenCottag says:
Wonderful reminders! Thanks!
1 year ago
Emma from DoucesLaines says:
Great advices, always useful :-) For me a sale is complete when the buyer received the item. And the most important, I want the buyer to be happy :-)
1 year ago
Diana from dianafakhoury says:
I just made my first sale two days ago! I searched for an Etsy blog post like this when I got the notification. Glad you got one up! Thanks
1 year ago
Miles and Aimee Harrison from AtomicAttic says:
Such excitement!
1 year ago
Heather Salzman from JoyousCrafts says:
This is a great post! I only wish it had been around when I made my first sale! :D When I made my first sale, I went nuts! I had no idea what to do, but I sure was happy! :D LOL!
1 year ago
Jill Marshall from preppypieces says:
Great Post! I also send a thank you note with a coupon code for a return visit. I just got my first return customer this week so that was really fun.
1 year ago
Omee Bubu from OmeesBoutique says:
Thanks for the tips!
1 year ago
Christine from latherandlotions says:
Great post. I remember getting my first sale and what a thrill it was. It is so important to remember that feeling and treat all your customers like it's your first sale!
1 year ago
aurore L from rorevie says:
I think I will use this advice! thank you notes sound great! now, for that first sale :)
1 year ago
Erika Price from KissableLips says:
LOL - I think I had a large glass of champagne to celebrate my first sale!
1 year ago
Erica from WoodlandDesignStudio says:
that was a good post; looking forward to my first sale!
1 year ago
Erika from ErikaPrice says:
Great advice Michelle! Speedy shipping, swift and frequent communications, beautifully presented and packaged goods, and sending Thank You notes are all an absolute must! Oh, and so is making fabulous quality items!
1 year ago
Sarah from TheVeganHippieFreak says:
Very good advice, especially #1. I've had 55 sales, but I still feel the same excitment everytime I see the words "Etsy Transaction" in my inbox. I always send my customers a thank you convo, but I've bought items from some sellers (both on and off Etsy) who didn't acknowledge the order at all, they just shipped it. Sometimes I had no idea whether or not they even recieved the order until it showed up in my mailbox. I am more likely to be a repeat customer if the seller sends a thank you.
1 year ago
Stephanie from DottiesPhD says:
I just had my first sale about a week ago and things went very smoothly! Now just to wait for the second... that's the hard part :)
1 year ago
Jessie Friedman from HappyWhoos says:
I always wondered how to ask for feedback without sounding weird... Thanks for all the great tips!!! :)
1 year ago
Pooja Campbell from 41GrantRoad says:
these are great tips! thanks so much!
1 year ago
Virginia Severson from smallcountrystore says:
Thank you for the valuable information. I hope to be opening soon!! (so anxious!)
1 year ago
Summer from Ottoman says:
Good advice...that communication part is really important! Thanks, Michelle, for the image of my work up there...what a lovely surprise!
1 year ago
Nelleke from HandcraftedorVintage says:
Well, putting the feedback link in the convo to the customer is something I would never do. I think you may never, in any way, push a customer to give you feedback. I would be very pleased when Etsy would do away with feedback. It is a useless feature. And I think a lot of our customers don't mind about feedback at all, because most of them don't leave it for us.
1 year ago
Susanne from ZOLIMA says:
AHA! still learning:) Thank you for the tip!
1 year ago
MyRetroSplash from MyRetroSplash says:
Great advice !!
1 year ago
Leyla from LeylasPaintings says:
Super helpful, especially the one tip about encouraging the customer to leave a feedback. Also other great tips from fellow shop owners: like including several business cards and coupons in the packaging. Thank you to all! Even if I don't make my next sale, I feel so good about being part of such a great community of sellers:)
1 year ago
Marie from MariesMaison says:
This is a great post Michelle! Although my packaging is not always the best, I make it a habit to include a thank you card and a little extra as a thank you gift. I think it makes the customers happy and remember my shop. It makes me happy when they leave a nice feedback and express their gratitude for the extras! -Marie
1 year ago
PolClary from PolClary says:
But the real question is... what music are you doing your happy dance to? ;) Great advice. I still love getting Etsy packages. Even a small sticker with a hand written 'thank you!' makes me happy. Think about what would make you happy when you recieve a package in the mail, and go from there.
1 year ago
Sylvie Liv from SylvieLiv says:
Oh thank you much for the much needed advice! It came just in time for our first sale! :)
1 year ago
Jenna Frist from FristVintage says:
Great tips! I use a lot of these tactics and will start using a lot more! I just made my 100th sale recently and it was just as exciting as sale numero uno! :):):)
1 year ago
hallystar from Halime says:
Very useful for beginners like me ,thanks a lot!
1 year ago
Guadalupe Ferreyra from guadalupeferreyra says:
Thanks for the tips. I have my first sale, and now I´m anxious that came a lot of sales!!! hahah :)
1 year ago
Jane from thineintime says:
This is all very exciting! Thanks!
1 year ago
Danielle Angel says:
I think feedback is very important. I make a point of leaving it for every purchase I make. I also want to see other peoples feedback when I'm looking to buy. I liked when you were able to track feedback to the buyer, because some people are just difficult shoppers. Doing away with feedback would make me very nervous about shopping at stores I know nothing about and I would probably stop buying off etsy. I think stores that give a little extra, like nice packaging and business cards, make people give their little extra too by leaving feedback.
1 year ago
Sharon Moores from slathered says:
I've gotten some terrific packages from Etsy sellers -- freebies, beautiful handmade packaging, lovely little notes. I kept them all in mind when figuring out how to package my items, and I'm happy with how mine turned out. I'm currently awaiting sale #7. :-)
1 year ago
enamorweddings from enamorweddings says:
Great, simple article. Thanks for sharing! I Hope its helpful for the new sellers.
1 year ago
Connie Haskell from redemptionart says:
Very simple, yet very important pieces of information..thank you!
1 year ago
Tracy Cecilia Hall from TracyHallArt says:
Michelle- thank you for the simple and to the point advice. I just made my 3rd sale and was just going to leave some positive feedback for my buyer - hopefully she will leave some positive for me too!!
1 year ago
Lola from sewlola says:
Simple and smart advice. :)
1 year ago
Janie Neilson from Septagram says:
Good advice. I'll have to remember to send a thank you card with my next sale.
1 year ago
Nikol Wikman from NikolWikmanArt says:
Thank you!
1 year ago
Bizzie from BizzieLizzie says:
Fantastic post!
1 year ago
andrea ciske from aciskedesign says:
Yes Michelle, thanks for the tips! I've made my first couple of sales within the last week/+ and I searched in the forums about feedback for the buyer... I wasn't understanding it completely I guess. I've concluded that maybe our customers don't always understand it either. My customer didn't leave any feedback in my shop for others to view but sent me a lovely email.
1 year ago
Silvia Berrios from DesignsbySilvia says:
I opened my shop earlier this year, I just made my first sale . I will do the follow up right away. Perfect timing for the article. Many thanks.
1 year ago
andrea ciske from aciskedesign says:
Yes, thanks Michelle for the tips! I've made my first couple of sales within the last week/+ and I searched in the forums about buyer feedback. I don't think i was understanding it completely. That being said, maybe our customers don't always understand it completely either. My customer didn't leave me any shop feedback for others to see but sent me a lovely email.
1 year ago
iammie from iammie says:
Congrats on everyone's first sale! I still remember that moment! Solo happy! Thanks for the tips tough. :)
1 year ago
iammie from iammie says:
*soooo
1 year ago
Gulsah from sultanetsy says:
Thanks for this useful advace. Looking forward to my first sale...
1 year ago
Katie Louise Leach from HopeForBinati says:
Wow, where were these when I needed them? :) Great tips, thanks!
1 year ago
AMSkrafts from AMSkrafts says:
Thank you for the useful tips! Congrats to those who have gotten their first sales, and good luck to those awaiting their first!
1 year ago
Lorelie Michaud from LoreliesSweetRepeats says:
Thank you Michelle...this is kind of nerve wracking for me...I think I check 20 times a day!
1 year ago
Dave from thenosuchdisco says:
good tips!!! its easy to forget the simple things sometimes. that first sale though always makes it seem worth while, i remember mine... it was to a lovely lady that found me all the way in the US. was great :) lovely communication too :)
1 year ago
Amanda Berry from WireWear says:
Fantastic tips, whether it's your first sale or you're well-established. :D
1 year ago
Christina from playingdirtypottery says:
Such good ideas for those like me just starting out!
1 year ago
Robin from TheRobinsTree says:
Thanks for the great tips!
1 year ago
Andi Chrisman from acpaintedpages says:
I'm still waiting on my first sale, but I've print this out to have when it happens!
1 year ago
A. Nichelle from MonCherPug says:
Good advice!
1 year ago
penelope grauers from OneLeggedGoose says:
I still get excited when I have a sale - hopefully I won't loose that feeling!
1 year ago
BluGrass from BluGrass says:
great idea to include the feedback link in a message, not a lot people know where the feedback tag is - thanks for such a great tips!
1 year ago
Stitch from TheStitchAndFold says:
I remember my first sale - I couldn't believe it, I had to look twice!
1 year ago
Vickie Moore from WingedWorld says:
Thanks for the great advice! I'm a new shop and I've had a few orders, but you've offered some tips I hadn't thought about yet. I definitely had a moment of fear plus excitement when I got my first sale, and then had to figure out how to get the money that went into my PayPay account into my hands.
1 year ago
Pamela Neswald from GraciousArt says:
Thank you, Michelle and thanks for keeping it simple! This is exactly the type of information that I need.
1 year ago
Miriam from Handmadewithloveee says:
I just had my first sell, and it was such a wonderful feeling. This is great advice to follow whether it's your first sell or your 100th.
1 year ago
Lisa Giddings from LiliDMagpieCreations says:
Thanks Michelle! These are the building blocks for Great customer service for every Etsy shop owner!!! :)
1 year ago
Liv Gabel from MansionHouseRoad says:
What a timely post as I just had my first sale today! Thank you!
1 year ago
Canan from Zembil says:
I'd like to make a very good use of this tip once I make a sale to someone other than family :))
1 year ago
Jen Stilley from ArtfullyYoursByJen says:
Great tips to follow! Thanks.
1 year ago
Anna from vintagelookcreations says:
Great tips! I still get excited whenever I sell one of my items!!! ;-)
1 year ago
ToodlesToTheNoodles from ToodlesToTheNoodles says:
Great tips. I though,t I thought of that!
1 year ago
heartdosheart from heartdosheart says:
great article ! Thank you
1 year ago
Christie Bunny from pinkminxdesigns says:
This was great. I've had issues getting feedback for all of my orders and from now on I'll definitely include a hand written note saying more than just a simple ''thank you''. Also, to get more sales, I offer my customers offers towards their next sale such as a free shipping and what not using the coupon codes. Just a tip!
1 year ago
Carolyn and Beau Fuller from Sketchalicious says:
We're still excited from our first sale last week, so this article is great timing for us. Thank you!
1 year ago
Krystal DeMoranville from KrystalDeeJewelry says:
My first sale was so exciting! I definitely try to add a little something special into my orders :)
1 year ago
Meg from Chandeluse says:
great tips, I will try and copy. Frankly, it has been rough ever since the change to "the whole world" and then sales went down again with the relevance change.
1 year ago
Diane (Mo) Collins from BowMoBBB says:
Convo! Convo! Convo! Along with a handwritten thank you! Very important along with good packaging and prompt shipping. I also always convo after shipping with an expected date of delivery. Thx!
1 year ago
Anna Watkins from artforbeautifulspace says:
Great tips. Hoping for my first sale very soon!
1 year ago
Anna Watkins from artforbeautifulspace says:
Great tips. Hoping for my first sale very soon! Very excited. I love Etsy!
1 year ago
Megan from MegansMenagerie says:
Great tips! I remember my first sale very well :) Super exciting. I still feel that way with every one!!! I always send a handwritten note with each purchase. I feel that is super important and makes the whole experience a bit sweeter and more personal. In return I love to receive them back when I make a purchase. I save them all :)
1 year ago
Elaine from BohemianThings says:
Hi Michelle, I always enjoy your articles. Thank you!
1 year ago
Jeananne Sizemore from ArtWhimsCrochet says:
The idea to ask customers who are pleased with their item(s) to leave feedback is a great idea!!!
1 year ago
Carol and Carrissa from happycat2 says:
Thank you for the great advice - this is great timing for us. We just opened and have two sales!
1 year ago
marcela from jewelsbymarcela says:
Love your articles, very thoughtful and informative. Hope my first sale will come soon!!!
1 year ago
Renata and Jonathan from RenataandJonathan says:
Great advice !
1 year ago
Montana from saramontanas says:
Loved this!! Thanks!! <3
1 year ago
Tracy Prince from SeaFindDesigns says:
I think back many moons ago when I got my first sale... I literally remember thinking.... YAY!! Now what!?
1 year ago
Vartus Varadian from Vartus says:
thank you for the tips! I'm always excited to get orders and fulfill them quickly!
1 year ago
VaLon Frandsen from thevicagirl says:
Such great advice, it can be so scary that first time you sell something.
1 year ago
Kelsea F from foreverphoto says:
Thank you! Wonderful insight that I hadn't even thought of! I am still waiting for that first sale, but I LOVE your advice to ship it pretty and include a thank you :)
1 year ago
flyingcheesetoastie from flyingcheesetoastie says:
Interesting that it's assumed the buyer is female, I guess it's more likely but I get plenty of male customers. I personally would add to wrap things well enough that all the preety packaging survives the post. I've had a few parcels from sellers that are stuffed full of cards, glitter and tissue but in a reused jiffy that is falling apart and spiling contents everywhere.
1 year ago
Zena West from WestArtAndGlass says:
Great tips and all, but I find it quite insulting/patronising to assume an etsy buyer will be female. It's 2012, men buy crafts!
1 year ago
Michelle from CozyMoments says:
I remember my first sale well, it was so exciting! I still get excited when I get sales! What a great article. :)
1 year ago
mazedasastoat from mazedasastoat says:
As most of my items have to survive a transatlantic flight, I think safe & secure packaging is more important than prettiness. I'm also not certain about hassling buyers for feedback, despite the fact that it's the only way for sellers to build up a reputation & often the only way we have of knowing when an item's arrived. I do find it odd though when people take the trouble to write me a thank you note but don't bother with feedback. And after more than 1000 sales here on Etsy, I STILL do a little happy dance each & every time! :-)
1 year ago
ncbeadsnbags from ncbeadsnbags says:
Wonderful post! Thanks!
1 year ago
Dotty Walker from SewThoughtfulBlanket says:
Great ideas! Thank you!
1 year ago
Anastasia from LAccentNou says:
Great essencial tips!
1 year ago
Birgitte Sciarretta from SciarrettaFarms says:
Good tips! If you are able to add a sample, that works great too!
1 year ago
Enrica from STELLAMARINAbyEnrica says:
Great tip to nicely remind buyers to leave a feedback. I have only few sold orders and all of my buyers have been happy/very happy with their purchases, but only very few of them left a feedback. Thank you!!
1 year ago
Krista from TheBeadtriss says:
Nice and simple tips!! :} ~Krista
1 year ago
Queena Molzen from StunningByDesign says:
Just started selling on etsy and can't wait till I make my first sale thank you for the tips. Queena Live Loved!!!
1 year ago
purplehipposews from purplehipposews says:
Thank you for the tips! Will definitely follow it when I get my first sale and continue it when I have more sales !!
1 year ago
Theresa Forte Buddock from pinespringbaskets says:
I Just shipped my first sale today! It is exciting...I included a jar of handmade lotion (an etsy purchase) wrapped in colored cellophane tied with a ribbon on top and a hand written card....now I wait for another sale!
1 year ago
uniqu3scrapper from uniqu3scrapper says:
Excellent tips..I'm glad to finally have reached 100 sales. I always ship my package with tissue paper and ribbon wrapped around it in to a bow. Then I always attach my mommynmeblog.com business card, a discounted code to my sweettweetcreations website, and a handwritten letter thanking the person for supporting the handmade community.
1 year ago
Tania from chiquiita says:
Good refreshing tips after sales...so good to always review them! Thanks Etsy!!!!!!
1 year ago
Yaya from Liukenko says:
Thanks Michelle!! It so funny what you said about the happy dancing, but It's so true!!! :D
1 year ago
kun yue from lewin says:
Thank you very much, yout tips help me a lot.
1 year ago
gdela21 from candirosepartyshop says:
Thanks for the tips!
1 year ago
Jillian Carmine from JillianReneDecor says: Featured
Great advice Michelle! A handwritten thank you note and thoughtful packaging definitely goes a long way - I think it's so important for customers to feel special when they receive their order! Those personal touches are what handmade is all about. Using the same care and attention to detail in the presentation of your work, as used while crafting it, sets you apart and reinforces your professionalism with buyers.
1 year ago
AVA ZHANG from FindingsDIY says:
Thank you for the tips! I get my first sale this month. It is excited. The buyer is a great person:) I feel very happy on Etsy marketplace.
1 year ago
Ra from theluckyfish says:
I got to be someone's first customer this weekend! What a wonderful feeling! It would be fun to see a list of new shops that are awaiting their first sale, so we could all help get them started.
1 year ago
Rabbit and Hare from rabbitandhare says:
Can't wait for the first sale so I can do this!
1 year ago
Iren Gurau from IreneGshop says:
Very good tips Michelle! I just recently open my store and I try to improve everything.Thank you. Iren
1 year ago
ArleenDesign from ArleenDesign says:
Thank you Michelle! This can still be done over and over and that's how you keep the sales climbing up!
1 year ago
SusiesBoutiqueTLC from SusiesBoutiqueTLC says:
Thank you for the great advice . :)
1 year ago
Jennifer Serene from ViennaIsLove says:
What a joy it is to make your first sale! I still get really excited with each and every sale I make!
1 year ago
Feona Willow from FaesBlueMoon says:
I love the link to the feedback idea! Thanks
1 year ago
Keely Malady from ModernMalady says:
great advice! just one little thing, i know there are alot of women on etsy, but using "she" for the buyer exclusively is a little well, exclusive to the other 50% of the population (who might like etsy too) :)
1 year ago
Ashlee from GiggledPink says:
Thanks, Michelle! Great post as always... and now I want a cupcake.
1 year ago
Mary from MarAzulGifts says:
Great post, thank you! I am so worried that my products could get damaged during shipping that right now, my "pretty packaging" is TONS of bubble wrap! I need to work on that one, thanks for the motivation.
1 year ago
mamadupuis from mamadupuis says:
I had my first sale yesterday!!! Thanks for the great tips! Because I have had great purchase experiences here on Etsy, I did what others had done for me.... wrapped my buyers item in tissue with a thank sticker from my shop and messaged her. Something special about our Etsy...
1 year ago
Diana and Lizel from StrungLanterns says:
Thanks a lot for these tips...will keep them in mind for sure! Great post! I particularly liked the part about the hand-written thank-you note...I think everyone likes to know they're appreciated every now and then :)
1 year ago
Jules from Bubblebirds says:
Great tips! I have had 18 sales and I'm doing my best to please my customers- I will definitely be taking your tips into consideration when I am packaging up the next figure!
1 year ago
Luz Tentou from luzdivinadesign says:
Great tips... I just opened my second store and it took me a while to establish the first store.... now starting over again!!!
1 year ago
Katrina Alana from KatrinaAlana says:
Great tips for those you are making their first sale!
1 year ago
Bilal Hito from FireIslandSoap says:
these are nice tips for those new to etsy! I'll be sure to forward this to friends!
1 year ago
Molly Shannon from MullaneInk says:
great tips, I definitely need to work on my packaging for shipping! Looking forward to my next sale, so I can send it looking extremely unique! Molly
1 year ago
Quality Handmade Items from WhisperingOak says:
Michelle: great article and advice. Communicating with the customer is always important. When I order I always like to know when my order is shipping.
1 year ago
Satchel Dillinger from SDesq says:
Hey, I noticed that "she" and "her" reference too! It's cool, though. I mean, as a guy, I should be outside tossing the old pigskin or watching sports in a man cave or something, right? Just kidding, Michelle:)
1 year ago
Funda Y. from Lollipopkidsboutique says:
Great tips! I like the link to feedback idea! It might really help to increase the number of feedbacks!
1 year ago
Melanie from merVazi says:
Thanks for the tips
1 year ago
Satchel Dillinger from SDesq says:
On the other hand, it wouldn't hurt to get my testosterone levels checked....
1 year ago
pamela1061 says:
Another additional suggestion for ongoing sales: If something goes wrong such as item was accidentally sold at another location, it was damaged before sending or that you got busy and forgot to send it, always admit the truth to the customer. Customers can deal with all kinds of things if the seller is forthright, appologizes for the inconvenience and offers to put it right in some sort of way. Even if the circumstance cannot be corrected, the seller will know that you are acting with honesty and integrity. I have had amazing experiences on Etsy even when things didn't go just right. There was only one exception. That seller didn't send out the order for over a month and then only when contacted by me wondering where my order was. When it arrived the post mark was clear that it had not been sent. There was no email or note of appology or any other communication. I like their shop and would have bought more from them even with them having forgotten the order if only they had communicated/appologized for their mistake when it was noticed. Great customer service isn't always about when things go well, it is about how do you continue great customer service when things don't go well. How you answer can lead to loyal customers who tell others or customers who are disappointed in their experience and tell others. Thanks for the great post!
1 year ago
sweetTstitches from SweetTstitches says:
Thanks for the tips! I'm a newbie seller and appreciate all the blogs, tips and posts! Jonesing for my first sale! And I have some super cute things in the works!
1 year ago
Wendy K Ford from thesilkmaid says:
Perfect...thank you!
1 year ago
Jaye Wood from KITSCHCREATIONS says:
Great article with some great tips. I always always make a point of thanking someone for their order rightaway in a separate convo and thanking them for any enthusiasm they have shown for my work. I always send a dispatch note with details of mail service used and date of dispatch as soon as item is shipped. When I ship, I include a very small "freebie" with a litttle preprinted colourful slip saying "Thankyou. Here is a little something extra for you from Kitsch Creations" (they took about 2 mins to produce in Word but have made ever so many of my customers comment). I include mini business cards which weigh less so cost less to post and when a customer leaves feedback I send a convo to thank them. All time consuming but well worth it :)
1 year ago
Som from SomsStudio says:
Fantastic tips!!
1 year ago
Peshka from Peshka says:
Thanks for the tips, all so true!
1 year ago
Gabe and Athena from blueridgewoodworking says:
This is great for shops that are new, great insight. We make such big items and there is so much detail and effort into a "heavy items", YOU HAVE TO A GOOD JOB IN PACKING, this has caused some issues in shipping dates...or ETA. remember ETA, stands for "Estimate time of arrival" not, " Exact time of arrival". Shipping companies can drag things out or lose items...spend the money...get it insured. Beat down FedEX and UPS, to get your rates down...remember forceful, not threatening.... get more down that way. Postal service, use stamps.com and find discount codes when available. Don't ever build a stock item that you can't duplicate, yourself or sell something that you can't make. You set yourself up for problems. Do not knock off, fellow ETSY shops...that's just BAD business and Karma will catch up with you...I know, there are few out there trying to do knock off of my items...Play your Game, not others...you know what you are good at, then do it.. Everything in the article is true, just keep in mind of things that is not normal and is different , make sure to give yourself a buffer for time, before you give an ETA...trust me, I have pulled off enough late nights into the early AM, to meet a guide time....it sucks. But you have to say what you mean and do what you said. If something happens, then let your customers know, right away(VERY IMPORTANT). Make a 30 day planner, your best friend...It's always looks better, to view the hill as downhill, then look up the hill...the hard work has been done, Getting there. Do not bite off more you can chew, if can't do it...just say no...you'll sleep better at night. We all need to remember, we sell quality, not quantity. We make our items and we stand behind them, sometimes things don't work out, if we keep our customers in mind and make it right, then they will have faith in us,artisans and craftsman on this site. Our customers want a product with value and we want a value on our products...this what America was founded on, Let's do it again. -Gabe
1 year ago
Gabe and Athena from blueridgewoodworking says:
WOW...the comment from Hayden Kristal , well that was rough.
1 year ago
Gabe and Athena from blueridgewoodworking says:
I'll build stuff in North Carolina, made from items in backyard and my customers choose me, over places. They know it's made by me and my wife, and it's here in the states. What customer decides or what a Etsy wants to do, like I say, I play my own game...I'll do the best of what I got...Just like making items of reclaim wood, you take what you get and make the most out of it.
1 year ago
Tracy from thedivasworkshop says:
Now I'm kicking myself...no thank you note, why didn't I think of that?!? But I made my first sale Saturday (Yay!) and could quite possibly still be stunned. But so excited, so glad I found Etsy.
1 year ago
Mallori Custer from NewBeginningsbyMLC says:
Am a newbie myself, I really love these tips. They are very helpful. Thank you!
1 year ago
Christine Clifford from RaggyRuby says:
Thank you , as a very new fledgling Etsy it's all valuable information on a steep learning curve. Fingers crossed for that 1st order!
1 year ago
Poh Koon from NeueGraphic says:
great tips, especially Leave feedback.
1 year ago
Noel from LeonPhotography says:
great advice. Be patient with feedback some people let it pile up, but you'll get it eventually
1 year ago
Ted Viveiros from FirstBaseSportsCards says:
Make a "pretty package". Come on... not everybody on ETSY is a female.
1 year ago
LuAnn Poli from PaisleyBeading says:
Yep. I did that same happy dance. I've done the happy dance with every sale since! Hope I never lose that feeling! Great article, Michelle. Thanks!
1 year ago
Alexa Karabin from ANKarabin says:
Thanks for the tips. I appreciate the help!
1 year ago
redlinecs from redlinecs says:
The first sell is thrilling, the next ones are a really pleasure and satisfaction! Thanks for your tips!
1 year ago
Diane Evans from vintagebyrudi says:
Great tips and as always don't get discouraged, give it time and people will find you!
1 year ago
buffaloartglass from buffaloartglass says:
Thanks, hope to use these tips soon!
1 year ago
Dave from thenosuchdisco says:
I think its important to mention, someone might have already done so, that yes, a pretty package is great, but it has to be sturdy as well :) (that sounded well rude) I always try to make sure that my cards and artwork arrive in the condition that they leave... this can sometimes affect the aesthetics of a package, sometimes :)
1 year ago
Victoria Baker from LittleWrenPottery says:
I always think its important to provide the customer with an 'experience' when they open the box as well as the product they've purchased!
1 year ago
Sharon Plante from sharonplante says:
treating your customer special is always great advice!
1 year ago
Samantha Heap says:
Wow this is so helpful, thank you! I am just gathering all the information I need for starting my first shop and this will be really handy to have near :)
1 year ago
Elisabeth Wallace from VioletsTreatShoppe says:
Thanks for the tips, Michelle.
1 year ago
Kimberly Ott from mangoavenue says:
Thank you for the advice! I always appreciate reading how I can make improvements as a seller and to my store as well :)
1 year ago
Kate from GardenDaisiesStudio says:
I love buying on Etsy, because it's like getting a gift in the mail! I have recycled packaging, but I still make sure to make it nice and fun for my customers to open, and I also include business cards with thanks and a coupon code for return customers :) I have been getting a lot of buyers that are new to Etsy and they aren't leaving feedback, but I don't push for it - a lot of times I just simply send them a message making sure they got their items in one piece and that they love it and I usually get a great reply back, which is sufficient and makes me incredibly happy!
1 year ago
riyo kihara from talktothesun says:
great tips. i still remember my first sale! it was quite emotional for me that someone purchased my handmade item who lives overseas. i love gift wrapping. so i always package my items carefully with some reasonably inexpensive paper or whatever available at home and try to make it as personal as possible for each customer. it seems that many customers like to receive well-packaged goods with handmade touch.
1 year ago
windofmarch from windofmarch says:
Very useful! Thank you for sharing!
1 year ago
Boo from neezapodoma says:
instead of the thank-u-card i could bake a thank-u-cake for my first buyer! ¬ because i would like to please hers/his palate but because of the element of surprise! when that cake mixes with the purchased item during shipment and arrives as such to an address looking like an unidentified bunch of something, customer could be pleased with the purchased only when she/he washes it. SURPRISE! xD
1 year ago
Boo from neezapodoma says:
m, &think it would be appropriate to add a small package of detergent along with the item, as well as mention to u that i'm kidding, of course xd
1 year ago
janicewd from janicewd says:
Thank you as I am hoping for a first sale soon.
1 year ago
Mitzi Dick from FancySchmantzy says:
Great advice. I always give the buyer my personal email address and phone number in case they need to contact me for any reason regarding their purchase. Also, responding immediately to an order has won over many customers and turned them into repeat customers for myself. Often times, repeat customers are the best source for word-of-mouth business, too!
1 year ago
Jeanie Quirk from VintageOasis2012 says:
Thanks so much! I love wrapping my items as an extra cache to the sale! I am so pleased with Etsy & the community feeling we all have for each other! Customers are sweet! Big thank-you! Jeanie
1 year ago
Amy Kenny from shootfromcanada says:
I know nice packaging makes me swoon as a buyer and makes me feel like a pro as a seller!
1 year ago
NanasDarlingThings from NanasDarlingThings says:
Very well written. We all need these reminders. Thank you
1 year ago
Bill Browne from EdgeFinderLED says:
I had some ink pens printed to include with the business card as a thankyou along with the order. Good thing is, as soon as you order a couple hundred pens, they start sending you free samples of their other stuff. I save those to include with the pen on the bigger orders.
1 year ago
Courtney from LoveOutLoudCreations says:
Great tips!
1 year ago
petalsnpine from petalsnpine says:
Thanks for the advice. First I need to make that sale :) but certainly will follow up with customers and look forward to the time to do so.
1 year ago
s s from KismitStreetUK says:
Thank you I haven't had a sale through Etsy yet, but I love this site and will continue to show my art:) Thanks for your tips
1 year ago
thriftscore from ThriftScore says:
I remember that first sale glow :) I took a photo of myself just after receiving my first order, and it's one of my favorites. So try it, take a photo of yourself to remember the moment!
1 year ago
BleuDaisies from BleuDaisies says:
Ahhhh a link to the feedback page...genius...must start doing that!
1 year ago
Susan from susantique says: Featured
Wonderful ideas! Just don't "pretty-up" the outside, though. I recently had a package torn open and the item stolen because I made the outside look as nice as the inside. My post office actually told me to keep the outside packaging very nondescript. Passing on a tip I learned the hard way.
1 year ago
Susan from susantique says:
I learned the hard way not to decorate the outside packing though. One of my packages was torn open and the item was stolen, so keep the outside packaging nondescript...an actual tip from my post office.
1 year ago
Kannis from KaffeeKatze says:
great tips, thanks!
1 year ago
Shreyasi Sharma from ShreyasiSharma says:
Thanks for the tips!!
1 year ago
Juliana from OrangeOdge says:
Appreciate the tips! thank you!
1 year ago
Pam from PamsWarmKreations says:
Thank you for such great tips. I've had 5 sales since January. I will take note of such good tips for my next order. My wheels are turning for a freeby I can add. :)
1 year ago
Pine from TheRakishTilt says:
Great advice!
1 year ago
Tasos Imgema from Imgema says:
As a new member, i appreciate the info
1 year ago
Tom's Grossmami from tomsgrossmami says:
Thank you for the advices.
1 year ago
Teresa Bortree from Teresa0716 says:
Thanks for the tips. I just had my first sale and the second by the same buyer. Obviously, they liked the first item and made a custom order request. I will always keep these tips in mind for any future sales.
1 year ago
Aracely Curtis from VintageHoopla says:
My first sale was awesome! I remember feeling crazy nervous and ddn't know what to do. These are great tips! Thanks Etsy!
1 year ago
Jessica Z from poundcakepress says:
Thank you - these are awesome tips! I'm still a newbie and I'm finding that every sale is a learning experience. I made 3 sales over the weekend and I'm still giddy about it!!! Good luck to everyone! :)
1 year ago
MarLa and Patty from EighthandMain says:
Thanks for the tips.. We've had our first sale and are awaiting our next. I was super excited when I logged in to show someone my newest listing and saw we had gotten a sale. I couldn't wait to call my friend who is my business partner and tell her. She was the *happy dance* person of the group. There are a couple of things here that we hadn't thought of. We did include a small special thank you gift in with the purchased item. The link to the feedback page is a nice idea and the reminder to mark as shipped. I did forget to do that until later although I had already convo'ed the buyer to let them know it had been shipped the next day after she placed her order. That *now what?* feeling definitely hit me too, but I used the help pages to navigate me through the next steps with ease. I look forward to putting your tips to use with our next sale.. Wishing everyone the best of luck with your Etsy Shop.
1 year ago
Mazie Jane and Wolf TallWalker from DecrepitudeAplenty says:
Thank you so much! I made my first sale and got great feedback...I'm so excited! I'm quitting my day job!:-)
1 year ago
Sarah from CAMPandQUARRY says:
A great reminder for all Etsy sellers. Friendly customer service goes a long way!
1 year ago
Jennifer and Scherry Scarborough from BowsNTangles says:
Great tips for "leaving a great impression" with the buyer. Communication is the KEY!!! The Etsy website makes it so easy!
1 year ago
Nihan Parlak says:
Great article!
1 year ago
goodbeads from goodbeads says:
Love this topic,so useful!
1 year ago
Galit from goolgool says:
must bookmark this article and hope to make good use of it very very soon(:
1 year ago
Therese Magnani from DGEnterprises says:
It's those little things, like a handwritten thank you note that really can make all the difference. Good tips!
1 year ago
Lane Edwards from PuraBotanicals says:
Just opened Pura Botanicals last week officially, and I'm so excited to get my first sale! Thank you for sharing how to make it count! xo
1 year ago
Hannah Roach from hanroach says:
I will definitely refer back to this topic when I get my first sale! Thank you!
1 year ago
Kia from aoisart says:
I remember my first sale back in 2006! Great advice!
1 year ago
Joseph Galantino from joegalantinoart says:
Great advice. Since I specialize in custom home portraits and they need to send me photos I call my customer right away. This is a great way to have a personal as well as a business connection to my customers.I give them my personal email address and cell number and tell them to call me anytime. I am an Etsy newbie only a member for less than 4 weeks and have 3 sales already. ( God is Good) I am learning everyday about all the great connections Etsy has to offer. One thing I am planing to do is email a photo of the artwork in progress so my customer will feel like they are in my studio looking over my shoulder.
1 year ago
Jennifer Strohm from alifewelllived says:
It was so exciting making that first sale. Every sale is exciting, and every sale provides more confidence. Good customer service is really important. Thanks!
1 year ago
H Wang from sandboxcastle says:
Great advice or reminder :)
1 year ago
kirstenann from kirstenann says:
That first sales is soo exciting! I try and think as a customer what would I expect if I shopped here.I try to make the whole experience really enjoyable and fun from start to receiving their item/s.Pretty packaging is always a big plus who doesn't love shopping somewhere and having their purchase beautifully wrapped.Great article :)
1 year ago
Chaya S. from RainbowFishDesigns says:
Smart tips! I'm sure a lot of sellers have also bought things from other sellers, so keep in mind what you've seen sellers do in terms of a note/packaging in your purchases that stood out and use those tricks! Wrapping a package in colorful tissue paper and maybe a small ribbon really "upgrades" a package without adding much to the cost.
1 year ago
misseffie from misseffie says:
Great advice!
1 year ago
RonsJewelry from RonsJewelry says:
Thanks. Very helpful.
1 year ago
Sandra from WithLoveFromNanaW says:
I am waiting for my first sale so I can use some of the tips I have read today
1 year ago
melissa godin from acatinthewindow says:
These are great tips!
1 year ago
Korrine from mynameiskorrine says:
I remember my first sale. What a wonderful day that was. Giving each order a personal touch is key. I always send a handwritten note, a free gift, and package it all together in a way that makes them happy they shopped at Homemade is Better.
1 year ago
Rebekah from fourbeansboutique says:
My first online sale was a HUGE milestone! Especially exciting was that they'd found me on Etsy -- most of my sales still come from in-person or referrals. It always makes my day to see the Sold notification :) Great tips!
1 year ago
Hollie Liu from Landscapesinthread says:
perfect! thanks. :)
1 year ago
Haley Dixon from hickorygrovevintage says:
As a buyer, I also appreciate "recycled" inside packaging...I love when shredded paper has been used as package filler/shock absorber. "Green" packaging always makes me smile. Great way to recycle :) (be sure to exclude shredded documents that may contain personal information)
1 year ago
vintage1955 from vintage1955 says:
These tips are so important for new and established Etsy shops, as well. It is sometimes easy for well-seasoned shops to become complacent by forgetting that it is the personal touches that really make a difference in a sale and personal touches can go a long way in the world of Etsy. Lately I have noticed that a copy of the receipt of sale has not always been ncluded with my purchases. I personally always include a copy of the sale (order) in each package that I mail. It is easy to print a copy via Etsy or Paypal and it is a great way for customers to reference items purchased and the Etsy shop name. It is also a courtesy for buyers that are purchasing for business purposes. A personal handwritten note on the receipt along with an artful pocket or envelope always adds that extra touch that the buyer notices upon opening his or her box. Thanks for this post and all of the other great comments from Etsy shop owners that care about first and lasting impressions! Bravo!
1 year ago
Custom HeirloomArt from customheirloomart1 says:
Excellent advise. Maybe even a dollar off coupon on shipping on your next order as a small thank you gift.
1 year ago
Wanda Heidecker from 3Freds says:
Yes!!! I just had my first sale and was so excited! I did a fast communication, since I was going to make the item, and replied when I shipped and how long it will take. Communication is the KEY to success. Since shipping will take 10-14 days, not my choice, I wanted the buyer to be sure that their item was on the way and was very happy that they chose MY item to buy :-)
1 year ago
Pandi Panama from PandiAccessories says:
Great idea! I usually leave my card with a handwritten THANKS! I think anything hand written tells the customer you had time to thank them than just a stamped :)
1 year ago
vik and ig from Craftelina says:
Right to the point! It is such a pleasure to think of how to pack and how the customer will receive the package. A thank you note is a great pleasure too! :))
1 year ago
Francesca from OliCreations says:
This is exactly the situation I'm in...this was very helpful, thank you!
1 year ago
Lou Francis from LouFrancis says:
Eagerly awaiting my first sale, thanks for the tips!
1 year ago
May from ZilverPassion says:
helpful! thank you very much ^_^
1 year ago
Meghan from RaisingAutumn says:
Thanks for the tips! As a new shop with only a few sales so far, I was getting a little frustrated that I wasn't getting any feedback. (I wanted to see what people thought of my brand new shop and products!) Great tip on including wording on leaving feedback! I will definitely try that!
1 year ago
messinabella from BandBEstate says:
great tips!
1 year ago
louise field from SplashofColour5 says:
Any tips on getting your first sale? I've had lots look but no sales. I'd be grateful if anyone could have a look at my shop and suggest any improvements.
1 year ago
FreshFromtheFlame from FreshFromtheFlame says:
Great idea to add the feedback link when you convo your customer!
1 year ago
Andrea Gillett from floralnouveau says:
Thank you for the great ideas! It's nice to party of the etsy community!
1 year ago
Christa Smith from EnveloveInvitations says:
Thank you for the tips! They will be very helpful. :)
1 year ago
Linda Gao from TUYAdecals says:
Thank you for the tips, I hope my frist sale coming as soon as possible!!
1 year ago
Alisha Scicolone from AlishaBaird says:
Thanks Michelle!!!! Great info.
1 year ago
martket from martket says:
nice one! thank you! ;)
1 year ago
Linda McMahan from LindaCrafts says:
Thank you ! the tip is great.
1 year ago
Linda McMahan from LindaCrafts says:
Thank you! the tip is great !!!
1 year ago
Kim Opoku-Ansah from StitchLightly says:
Great advice! I've gotta figure out how to package mine nicely without spending a fortune.
1 year ago
Jessica Kalashnikov from JKalashnikovPhoto says:
Thanks! Unfortunately I haven't gotten my first sale yet, but am really looking forward to it! :) So I can follow these handy suggestions
1 year ago
Lemoura from Lemoura says:
Thank you, Michelle and all the people sharing their tips and success stories here! They're so inspiring! :)
1 year ago
Suzi from ThePillowStudioShop says:
Thank you. I just got my first sale this week!! Perfect timing. I was even able to include some of these tips. Thanks so much
1 year ago
Sonya Michelle says:
Great tips, thank you! I will be building my Etsy shop this week and these tips are really useful :)
1 year ago
Jessica Aitchison McGinley from CasesForArt says:
I'm still a little confused about the feedback I as a seller give. Am I saying whether or not selling to that person was positive? I can't be rating my own product can I? I feel silly but I have no idea. Other than that question, this article is great and very helpful! Thank you!
1 year ago
Mark Sheraton from ColdCode says:
Great timing, recently made my first sale! Thanks for the helpful tips.
1 year ago
Carina Mary from FishPunk says:
I soooo can't wait for my first sale lol
1 year ago
Ruvarashe from Ruvarashe says:
I just made my first sale!!! I did my happy dance... then wondered what to do. I am so glad I found this info. Thank you so much Michelle.
1 year ago
Mary Uhles from merimages says:
Thanks for the helpful info!!
1 year ago
Jennifer Hills from LionMouse says:
Got my first sale tonight! Thanks for the helpful tips.
1 year ago
stacey caunt from handmaderaspberry says:
Had my first sale today! Im so excited, im probably more excited to post it than the buyer is to recieve it! Thanks for the tips - pretty packaging goes a long way... x
1 year ago
David Chandler from chandlerdavid says:
I never imagined how exciting it would be to get my first sale! I'm proud of everyone who stuck to their dreams and are becoming successful, thanks to Etsy! Without Etsy, we wouldn't be here!
1 year ago
Jennifer from JunebugOriginals says:
I guess I did something right - within a few weeks of listing I received my first order. She ordered 4 more when she received her first order. I am thrilled and glad I found this site to keep me on track! Thanks Etsy for bringing so many creative people together.
1 year ago
Denis Oparkin from MasterHats says:
Thank you very helpful!
1 year ago
Y L from Oddyssey says:
This is so helpful, thank you!
1 year ago
Yuni Tisna from GoWhimsical says:
great tips! Thank you sooo much :) That's very helpful
358 days ago
Tereza McInnes from CreativeCharmer says:
Very helpful, can't wait to make my first sale!
357 days ago
Ashley King from DelightfulUpcycle says:
Really appreciate the helpful tips. Just made my first sale! The coupon code is a fantastic idea!
348 days ago
Sanford from NeonHeaven says:
I'm ready..
344 days ago
Laura Piliero from CardsbyTheBlueRose says:
Great tips! Looking forward to my first sale :)
344 days ago
BJ Tuininga from BJTuiningaFineArt says:
Unfortunately, my first customer was a scam. I had been warned previously on other sites about selling artwork and the scam artists who try to prey on first time sellers. I had set up shop, my paypal account, had listed that I was doing business within the lower 48 states because my work is large and that the shipping was free via UPS ground. The person emailed via my personal email, wanted to make a quick transaction. Claimed she was a Merchant Marine and didn't have direct access to her bank account, but wanted to make the transaction vis credit card which I had chosen not to do and wanted me to work with her own shipper. Meaning that she would have them pick it up and ship it before the transaction cleared. She was not listening or understanding anything I said. Spoke very broken English, yet claimed her name was Tanya Gibson. I refused to do business with her and flatly told her that I thought there was something shady about her business practices. I am in recovery from a TBI Traumatic Brain Injury and the business end of this is a real challenge for me, but I was aware enough to know that this was a serious case of scam. So I have temporarily pulled my paintings out of my store. I am trying to come up with something less valuable so I don't have to put up with the likes of Tanya Gibson.
343 days ago
SHARMAINE SHANELLE from CaliPeachLLC says:
Thank you!!! I finding very good information on here to help with my shop. As a beginner, you get overwhelmed by what all to do and get done. It is blogs such as these that simplify making miracles happen in EtsyLand. Thank you!!!
334 days ago
billierae from B2BBOWTIQUE says:
I just made my first sale. I dont know how to do a listing inorderfor my customer to pay for it. Ive looked on the site for help and cant find it.
288 days ago
Emily Emerson from faunadesigns says:
Thanks Michelle! I just made my first sale! I tried to include some fun extra things in the package as a way of saying "thank you!" Since they purchased a holiday card, I included some holiday gift tags I have been working on.
281 days ago
grace kim from graceBshong says:
i'm new seller. on my shop, traditional korean dresses. so i made my first sale. but i can't my listing on etsy. help me please..
281 days ago
Linda from fabricsandfrills says:
What great advice,thank you. This has also helped me think about how to describe my shipping process in my shop policies.
271 days ago
Phoebe from Uniquedollsofchoice says:
Thanks I am looking forward to my first sale and you have given me the tools to work with.
265 days ago
Tanja Lentzy from CardsByTanja says:
I'd nearly pay someone to but something from me. I was thinking are my cards good enough? Will I close up shop ? Is it a waste of time and money ? I just want one sale
253 days ago
Katy and Kyle from OurBrand says:
Great ideas! I am a brand new shop can't wait for my first sale
251 days ago
Alfredo Ramos from PolishMeFreddy says:
I can't wait to make my first Etsy Sale. :D Thanks Michelle <3
250 days ago
ANA FERNANDEZ from lindapaula says:
I sold my first item two weeks ago and it's very exciting. Great tips, thank you.
250 days ago
Skyla Jewels from SkylaJewels says:
Great Post. Thank you so much!
250 days ago
sunny wong from happyDIYlife says:
I am a new seller in ETSY, and i do my first order as the tips said, great tips,thank you very much.
245 days ago
Dora Wang from friendship4ever2012 says:
I would like to ship the order fast, but sometimes the shipping service not that good, it's really annoyed the customer and me too.
217 days ago
Liz from BePrettyBeBold says:
Good tips. Have done some but didn't think of the coupon code. Still have to make business cards too. I'm big on saying thank you and probably say it too much. I love getting sales. its so exciting. I also love hearing from my customers or followers.
207 days ago
Liz from BePrettyBeBold says:
Also if you don't hear back from someone after you shipped the item it makes me nervous. I really want to know if they liked their purchase or if they have any thought for improvement. Have only gotten one feedback after 6 purchases. Guess I'll have to include the link and also ask. I have also been told its not bad to ask the worst someone can say is no. For instance I just sold an item and the next day started a sale on my page. Customer Satisfaction is my main concern.
207 days ago
GPR from simplygail says:
I love the help that you give, it is direction for me in the right way. Most of us just create, some of us know how to sell our creations and others really need help in that area. I think it helps in building confidence. Thanks
177 days ago
Miiisha from MiiishaArt says:
Thank you for the help, I have sold my first item just after two days on Etsy. Pleasantly surprising!
164 days ago
Melissa Scott from WinsomeCharms says:
Thank you so much for the great advice! I love selling on Etsy! Its so fun and easy!
156 days ago
Luxoria Vintage from LuxoriaVintage says:
Thanks for this! Very much appreciated! :-)
150 days ago
Tami from Teakenna says:
Just made my very first sale and am glad to say that I did it all right without reading this first :D Thank you everyone for all of the wonderful tips!
146 days ago
Jennifer from jenniferhelms4 says:
I am in the process of making my first sale but realized I do not know how to list a custom item.
142 days ago
R Newsome from BabyGiraffeGifts says:
I just made my first sale! It is like everyone says, "very exciting." After 2 months of watching my emails and conversations, the email appeared in my inbox out of no where. The customer wanted me to overnight the item to her. It was late in the day and I knew I could not make the post office. I went to the UPS store. The prices were crazy. I informed the customer, I would get an estimate and take it to the post office in the morning. Turns out my estimate was way off. It cost $71.85 to overnight. I only charged her $40 for shipping. I incurred the additional money.
132 days ago
Kathy from KandLMinkeeDesigns says:
Just made my first sale...... And yes I was doing the happy dance!!! But at the same time a little frazzled, not sure what to do now or how to handle it professionally. Thanks for the great advice and will definitely using it! Great site
129 days ago
MargosCrafts from MargosCrafts says:
Just had my first sale a few days ago! I jumped up and down. This is great advice. It took me forever just to get my stuff listed....... now I am ready for the real fun, finding every way possible to promote my Etsy store and come up with more original pieces.
123 days ago
Johanna Tornberg from JooJewellery says:
Thanks! Good to know! I just started my webshop today and I am hoping for lots of sales in a near future. Best Regards from Joo jewellery, Stockholm, Sweden.
119 days ago
Laura Velasquez from DreamsonPaperToronto says:
Thank you very very much. Great advice!
111 days ago
CSKrafts from CSKraft says:
Very helpful, thank you!
105 days ago
Lynnicia from PeachesandSunshine9 says:
Great tips! Also, don't forget to include the receipt if it is a normal order and not a gift order! I forgot to print and add the receipt on my first sale (blushes). :)
98 days ago
Kathy from JessieKateDesigns says:
Great info! I do use pretty packaging for my customers and include a thank you note to show how much I appreciate them and the business they gave me!
40 days ago