First you'll need to register. Be careful when choosing your username, as it
will also be your shop name, located at
http://username.etsy.com. Once you've registered for a basic
(buyer) account, you'll need to upgrade to a seller account. To do this,
click the Sell tab in the top gray navigation bar and follow the
on-screen directions. Note: You will need a valid credit card (or a debit
card with a credit card logo) to become a seller.
More information about registration can be found here:
Anyone who is at least 18 years of age can be a seller on Etsy. Check out the
Terms of
Use and the
DOs & DON'Ts of Etsy for more specific membership requirements.
Can kids have Etsy shops?
If you are under 18, you may use Etsy only with the permission and supervision
of a responsible adult (parent or legal guardian). Additionally, those under
the age of 18 may not utilize Etsy's
community spaces unless otherwise specified. This is for legal reasons,
not because we think kids or teens are
any less creative or capable. Consider letting your child have a special
section in Mom or Dad's shop instead of having a store all to himself.
What is a shop?
Every seller on Etsy gets their own shop free of charge. The web address
(also called a URL) for your shop will be in this format:
http://username.etsy.com. This is the
link you can share to easily direct people to your items for sale. Every
item you list will automatically show up in your shop, in addition to being
placed in the public category you listed it in.
Can I customize my shop?
You certainly can. Once you're signed in, click the Your Etsy link in the
upper right, and go to the Shop Setup section. You can upload a banner that
will show up at the top of your shop, give your shop a descriptive title,
and enter announcements that will show up just beneath the banner. All of
these are optional. We do not allow user-generated HTML in shops.
For more info about customizing your shop, see here:
I'm in Canada, or the UK or anywhere else in the world besides
the US – can I sell on Etsy?
Yes, as long as you've got a valid credit card, you can sign up. We have
members all over the world! We're working
on making Etsy an even better international marketplace.
I already have a buyer account. How do I become a seller?
To be a seller we require that you put a valid credit card (or debit card
with a credit card logo on it) on file. Click the
Sell tab in the gray site header to get started.
Can I change my username?
Your Etsy username cannot be changed except in the event of documented legal
action (such as trademark infringement) at Etsy's discretion. For this
reason, please pause and consider your username carefully before registering.
Here are some things to think about when selecting a username:
Yes, your username is your shop name. Your username cannot be changed, so
please think carefully before registering. Here are some things to think
about when picking a name:
Can I close my account to start a new one with a
different username?
If you really want to, yes you can. Note that you'll lose all data (including
feedback, hearts, and items sold) when doing this.
Contact
Support to close an account.
Can I have more than one shop?
A person may have more than one account. There are certain policies you must
adhere to, including full disclosure of ALL your usernames in the profiles
of each account. Additionally, your actions under one username will
apply to all your accounts. So if you break the rules, the consequences
effect you across the board. Please see the DOs & DON'Ts of Etsy (under Membership)
for our policies regarding multiple accounts.
Can more than one person operate a shop?
A shop involving more than one person is called a collective shop. Please see the
DOs & DON'Ts
of Etsy (under Membership) for our policies for collective shops. The
individual who registers the Etsy account will be held responsible for
all activity, content and fees associated with the account. Etsy will not
mediate disputes between people using the same account.
Can the members of a Team have a shop together?
Yes, a Team can have a
collective shop. However, just like other shops shared by multiple members,
there are some special considerations that apply. Please see the
DOs & DON'Ts
of Etsy (under Membership) for more information about our policies for
collective shops.
Check out this guide about Team shops for more detailed info:
Can I use a debit card or PayPal to become an Etsy seller?
You can use a debit card if it has a credit card logo on it (i.e., the card
was issued by or is backed by a credit card company). Otherwise, you will
need a credit card to become an Etsy seller. We accept PayPal as a way
to pay your bill but still require a valid credit card to become an Etsy seller.
When you list an item there is a $0.20 (USD) fee per quantity of one. This
covers an item listing period of four months. For example, if I list a scarf
(and there's only 1 in stock) it'll cost 20 cents for 4 months. If you gave
the listing a quantity of 3, it would cost 60 cents. When an item sells,
there's a 3.5% fee on the final sale price (not including shipping). All
fees are in US dollars. All listings are created equal, with 5 images included in the price.
More information about Etsy's fees can be found here:
When you sign up as a seller, we require that you keep a valid credit card on
file. At the end of each month we will email you an invoice detailing all
the charges. You can also pay your fees any time after a bill is issued
by going to: Your Etsy > Your Etsy bill. You have the option to pay your
bill via PayPal or with the credit card you have on file with Etsy.
How do I pay my bill?
Go to Your Etsy > Your Etsy bill and click the green button that says Make
a Payment Now, then follow the on-screen instructions. You have the option
to pay your bill via PayPal or with the credit card you have on file with Etsy.
For more detailed information about Etsy billing, please check out this page:
Yes. Go to Your Etsy > Your Etsy bill, select the PayPal option and click
the green button that says Make a Payment Now. You will be sent to PayPal and
prompted to log in to your PayPal account. Log in, review your payment
and click Pay Now. You will then be redirected back to Etsy for the conclusion
of the transaction. If you pay via
PayPal eCheck,
your payment will be held as "Pending" until the payment clears, and your
bill balance will not change until your payment is cleared.
Can I pay my bill with my PayPal account directly, without signing into Etsy?
No. You must pay your bill by signing in to Etsy and going to Your Etsy > Your Etsy bill.
Is there a minimum amount I must owe Etsy before I can pay my bill?
There is no minimum amount you must owe Etsy before you can pay your bill. If
you are billed $0.20, you can pay $0.20. You have the option to pay your
bill via PayPal or with the credit card you have on file with Etsy.
Etsy says my payment is "Pending." Why? How long will it remain pending?
A status of Pending results when a payment is made with PayPal eCheck. eCheck
payments are usually made when your PayPal account does not have a balance,
and does not have a secondary backup funding source associated with it.
eCheck payments made from a PayPal account associated with a U.S. bank
account will be held as pending for 3-4 business days. eCheck payments made
from a PayPal account associated with a bank account outside the U.S.
will usually be held as pending for 7-8 business days. When the electronic
funds transfer clears your bank, the payment will be completed, and your
Etsy bill balance will be updated accordingly.
Is there a fee to get started (open a shop)?
Registering for your shop is free. There's no setup fee and no monthly fee.
If I edit an item, is there any fee for that?
The only editing fees are for increasing the item quantity, so you may edit
an item (description, photos) as many times as you like.
I got a notice that my credit card is expired, but it's not. What do I do?
The notice is a reminder that you card will expire soon, and you will need to
update the information in your Account Settings. To do this, go to: Your
Etsy > Account Info.
Why is my credit card getting declined?
Ensure the following:
You are using a credit card or debit with credit card logo on it.
You are entering the correct CCV number. This number is the last group
of numbers on the back of your card. Depending on your card, it could be
anywhere from 2-4 digits. Most cards in the USA have 3-digit CCV numbers.
Your credit card number is not more than 16 digits long.
You are not using any special characters in your credit card information,
such as accent marks or non-English letters.
If you are locked out of the system, wait 24 hours before entering the
information again. This will allow the system to reset. If your card
still doesn't work, please contact your card provider and
contact Etsy Billing
with the last 4 digits of your credit card number.
Is Etsy charging me $1.01 to test my card?
No, you are not actually charged this money. You may see a $1.01
authorization test on your statement, but this will be removed once the
card has been validated.
What if I have a question about my specific bill?
Please contact Billing
by email with questions about your personal bill.
Etsy provides a marketplace for crafters, artists and collectors to
sell their handmade creations, vintage goods and crafting supplies.
Most of Etsy's shopping Categories are for items handmade by the
Etsy seller. We allow non-handmade items in the Vintage and Supplies
Categories; these non-handmade items must be categorized and tagged
appropriately. Vintage items must be at least 20 years old.
Commercial (mass-produced) crafting supplies may be listed in the
Supplies category if they are tagged with the word "commercial."
Please read the DOs & DON'Ts
of Etsy under Shops and listings
for detailed policies regarding what may be listed for sale.
What items can't I sell on Etsy?
Etsy's marketplace is limited to handmade items, vintage goods and crafting
supplies. All items listed in the handmade Categories must be made by the
Etsy seller; we do not allow reselling of handmade goods. Mass-produced
items — though they may be technically made by hand in some cases — are not
in the spirit of Etsy and may not be listed in the handmade Categories. We
do allow some non-handmade items in the Vintage and Supplies Categories;
these items must comply with additional policies for their Categories.
Please read the DOs & DON'Ts
of Etsy under Shops and listings for detailed
policies regarding what may be listed for sale. Some items are inappropriate
for Etsy's marketplace, even though they may otherwise meet Etsy’s selling
criteria; check the DOs & DON'Ts
of Etsy for a list of other prohibited items.
Listings for items not in compliance with our policies may be removed by
Etsy; the seller is still obligated to pay the listing fee for that item listing.
How are handpicked items chosen for the Etsy front page?
Featured items on our home page are selected by Etsy staff daily,
usually by choosing a theme and using one of our search tools to find
fitting items. We also look at Treasury lists created by Etsy users and will often
feature the items from one of these. Any item actively listed on Etsy is
eligible to be chosen, and we try our best to mix things up.
How long do handpicked items remain on the front page?
We try to change the front page items several times a day to provide more
exposure for more sellers.
Can I edit an item while it's featured on the front page?
Yes, just make sure you don't edit the quantity down to 0.
What happens if an item on the front page sells out?
If an item on the homepage sells out, it is removed and replaced by a
different item, likely from a different seller.
My Treasury list was promoted to the front page! If I edit my Treasury
list, will the front page change too?
No. Once a list is loaded on to the front page, it is separated from your
Treasury list.
Any changes you make in the Treasury will not impact the front page. Only
Etsy Admin can edit the front page list.
How do I become a featured seller on the front page?
The featured seller is always handpicked by one of the Etsy Admin. We
look for ingenuity, well-made items, interesting descriptions and
top-notch item photos.
How long is a seller featured?
We select three different sellers to feature every week. Each featured
seller has about two days in the spotlight.
Where can I find previous featured sellers?
On our Buy
page, scroll down and you'll see a link.
Sign in to Etsy, then go to Your Etsy > Items > Currently
for Sale and click the stars next to each item you want to feature.
More than three items can be selected to be Featured, but only three
will appear. When a Featured item sells it will be replaced with the next
item on the list. If no other items are selected for Features, then the
space will be blank and only two items will show as Featured on the
storefront. To rank the order of your featured items (a new one hops in
when one sells), go to Items > Featured in Shop.
How many items can I feature?
You can feature as many as you like, though only three will show up at a time.
What happens when a featured item sells?
It's either replaced by an alternate featured item or the space is left blank.
Are my store featured items related to the front page handpicked items?
First, make sure you have your properly sized image saved on your local
computer. Then, in the Shop Setup section, click the Browse button to
locate this file and click the Save Changes button at the bottom of
the page. Your new banner will show up in your shop right away. Banners
must be .jpg, .png or .gif file format.
Why does my banner look wrong/fuzzy/pixelated/stretched?
Your source file was not the proper dimensions. Make sure to pay
attention to exact pixel size specified on the banner upload page
(760px wide by 100px high).
How do I create my own banner?
You'll need to use an image editing program to make your graphic the right
size (760px by 100px) for an Etsy banner. You can also combine words
and images on your banner.
Here are some great how-to resources for creating a banner:
Shop Sections are a handy way to organize items in your shop. You can
create up to 10 of them, and name them whatever you like (alphanumeric
characters only).
How do Sections work?
There's one default section, named All Items. Every item you have for
sale is always inside this section, even after you can create
additional sections and put items in them. This section cannot be
renamed or deleted. If you ever decide to remove a section you've made,
it won't delete any of the items inside it; they'll still be in All Items.
Are my shop Sections related to the Etsy site Categories?
Nope. You get to name and organize your own.
How do I create Sections?
Under Shop Setup click the link named Sections, follow the on screen instructions.
How do I add items to my Sections?
There are two ways you can add an item to a Section: individually when
listing/editing or by batch sorting.
When listing a new item (or editing a current item), you will be able to
add/change the Section on Step 3 of the listing/editing process. There
is a drop-down menu for your Sections right below where you set your
price for the listing.
Batch sorting allows you to change the Section for multiple items at the
same time. From Your Etsy, select the Sections link in the sidebar. On
the Sections page, click the link at the bottom that says, "Sort all
your items at once (batch sorting)."
Can the same item listing appear in more than one custom Section?
Nope.
How many Sections can I create?
You can have up to 10 sections.
Can I rename my Sections?
Yes you can. This will not affect anything but the name of the section.
Can I change the order of my Sections (rank my Sections)?
Yes. Once you've created more than one section, you'll see up/down arrows on
the main Sections page for ranking them.
Can I change the order of items within each Section?
It's a bit of descriptive text you can add to further customize your shop.
How long can my Shop Title be?
The maximum length is 55 alpha-numeric characters.
What is the Shop Announcement?
It's a blurb of text that shows up atop your shop, which you can use to
alert buyers to important information (e.g. if you go on vacation or have a shop sale).
What is the Message to Buyers?
This is a message that will be automatically sent to all buyers on the Etsy
transaction invoice. You can use it if there's a note or catchphrase you'd
like all your buyers to read.
My username is plural, can I remove the 's
from my username on my shop pages?
No. This cannot be customized for individual shops.
Your Shop Policies page provides information that shoppers may need to know
in order to make an informed purchase from your shop. On Etsy, each
transaction happens directly between the buyer and the seller. Etsy has
site-wide policies
in the Terms of Use and the
DOs & DON'Ts of Etsy, but it
is up to each seller to determine certain sales terms for their own shop.
Your Shop Policies must not contradict Etsy's site-wide policies.
Where do I add/edit my Shop Policies page?
You can edit your Shop Policies page by going to Your Etsy > Shop
Policies (under Shop Setup). If you leave a section blank, it will not
appear on your public Shop Policies page.
Are Shop Policies required for every seller?
Shop policies are not required, however we do strongly recommend that each
seller define some basic shop policies for payment, shipping and returns/exchanges.
These policies will help you and your customers resolve possible disputes
that may arise. For example, knowing in advance whether an item can be
returned might save you and your customer a lot of time and can help make
the transaction go more smoothly. Etsy may request that a seller provide
Shop Policy information or require a seller to modify unreasonable policies.
What should I include in my Shop Policies?
We recommend having basic policies for payment, shipping and
returns/exchanges. You may also want to consider including additional
policies or information about custom orders and Alchemy or
wholesale/consignment availability. Please keep in mind that your
policies must not contradict any of Etsy's site-wide policies, so be
sure to familiarize yourself with the
DOs & DON'Ts
of Etsy and the Terms of Use before writing your shop policies.
Please read this Storque article for more info about writing your shop
policies:
Shop feeds are RSS feeds that are updated with the latest items from your shop.
Learn more about RSS and how to use it. Every Etsy shop has a feed,
which can be found on both shop pages and item listing pages. Look
for the link on the lower right that says, "Subscribe to shop feed." Shop
feeds contain thumbnail images of shop items and come
pre-formatted for use on Google Base.
What can I do with my shop feed?
Customers and fans of your shop can use a special software program called a
"feedreader" or "aggregator" to subscribe to your feed and be alerted when
you list new items. There are also third-party services available that can
use your shop feed to create an email newsletter that is sent out whenever
you list new items. You can also use your shop feed to schedule regular
uploads of your item information to Google Base.
What is Google Base?
Google Base is a place to submit
content to make it searchable on Google. Scheduling uploads of your items to
Google Base is a great way to help Google, specifically
Google Product Search,
find your items. You can use your Etsy shop feed to schedule uploads of your
shop items to Google Base. Google Product Search is accessible via the 'Shopping'
link on the upper left of any Google search page.
Learn
more about Google Base.
How do I use my shop feed to submit items to Google Base?
You can schedule regular uploads of items from your shop feed to Google Base
by following these instructions:
Under the Settings tab, set the Website URL to the full URL of your Etsy shop (e.g.,
http://www.etsy.com/shop.php?user_id=5029420). Complete the Display
Name, Description, Timezone and Expiration Time fields and click "Save Changes."
Under the My Items tab, click the link for the Data Feeds page.
On the Data Feeds page, click "New Data Feed" and complete the "Register
Your Data Feed" section. In Section 2, select "Products" from the dropdown
menu for the type of item in your feed. Make sure you have "googlebase"
selected for the type of data feed. In Section 3, under "Specify the data
feed filename," enter an XML filename and extension like "shop.xml". Save.
Back on the Data Feeds page, click "edit" after your new XML filename to
edit the feed settings. Under "Encoding," select "UTF-8" and save.
Again back on the Data Feeds page, click "create Schedule" in the Uploads
column. Enter the URL of your shop feed (e.g.,
http://www.etsy.com/rss_shop.php?user_id=5029420), select when you'd
like your items to be fetched by Google and click "Schedule." Your shop
items will now be fetched regularly by Google and should start to appear
in Google Product search results for the keywords in your item titles
within a few hours of being processed.
How long does it take for my listing to appear in search results and on Category pages?
Listings will generally be searchable on Etsy within 24 hours, most often in under an hour.
My listing disappeared. Where is it?
If an item that has a quantity of 1 (in stock) sells, the listing is
removed and you'll see it under your Your Etsy > Sold (orders).
If you start editing an item listing and don't click the Finish button on
Step 5 before you navigate elsewhere on the site, the item will be left
inactive. You can reactivate it by going into Your Etsy > Items >
Inactive Listings.
An item listing can expire (this happens four months from the listing date).
If the transaction has been canceled, the listing will be deleted from
your sold items and the buyer's Purchases page.
Etsy Admin may have removed the listing. Check your email inbox for a message from Etsy and
contact Etsy for help.
When does my listing expire?
Four months after the date it was listed or renewed.
Can I change the order of my listings in my store?
No. The items in your shop are sorted by date listed (from new to old) as the
default setting. Shoppers can choose to sort the items in your shop by Date
Listed or Price.
What if I have multiple sizes/variations of the same item?
For now, you'll need to create separate listing for each item.
How do I see the public view of my shop?
You can type http://username.etsy.com directly in a web browser's
address bar. Or, if you're already at Etsy, go to Your Etsy and click
the link at the bottom of the left-side nav bar. There's also an icon
in the upper right in the Etsy header; it's a shop window with a yellow awning.
How do I edit my listing text and photos?
Go to Your Etsy > Currently for Sale, and click
the edit link in the row of the item you wish to edit. This will take
you back into the 5 step listing process. Click the pencil icons as a
shortcut to edit the different parts of your listing. Make sure you
click Finish on Step 5 when you're done editing.
How do I make a listing inactive (on hold or "Vacation Mode")?
There's a trick to doing this. After you've fully listed your item for
sale, go back into edit mode. This time, make sure you don't go to Step
5 and click finish. Navigate away from the page. Your item is now in
limbo. You can find it and relist it by going to Your Etsy >
Inactive Listings, going back into edit mode and clicking finish. Items
in limbo will not show up anywhere on the public site, but their time
in limbo is still being counted as part of the four month period.
Is there a fee to activate an inactive listing?
Nope!
How do I delete a listing?
Click the Delete link on your Items for Sale page in the row of the item you wish to delete.
If I delete a listing is my listing fee refunded?
Listing fees are non-refundable, with the exception of canceled transactions.
I sold an item in person at a craft show – can I mark it "sold" on Etsy?
No. The sold items section of your shop if just for items sold through
Etsy. If you sell an item off-line, just delete the listing from your shop.
Create a New Listing (Add Item) – Step 2: Sort Your Item
What are tags?
Tags are single- or multi-word keywords that you attach to an item listing on
Step 2 of the listing process. Tags help buyers find your items on Etsy.
Your first tag is the top-level Category, chosen from the drop-down menu.
The blue "related tags" that appear are subcategories and sub-subcategories.
For example, the drawing
subcategory inside Art shows item listings with
the first tag of "art" that are also tagged with the word "drawing."
You can also use your own custom tags. Custom tags can help buyers who are
using the search feature instead of browsing by Category. Use only one word
(for example: "pattern") or phrase (for example: "sterling silver") in each
tag box. You can have up to 14 tags per item. Look in your item description
for good keywords. You may choose any tags that accurately describe your
item. Don’t use tags that are related, but don’t actually describe this item.
Are there any general guidelines for tagging and categorizing items?
Yes, there is a detailed section in the
DOs & DON'Ts of Etsy for
Tagging.
Please read those rules and keep them in mind as you choose tags for
your item listings.
How do Categories work?
Categories are based on tags. The first tag on your item is its top-level
Category. You choose this from a drop-down menu, and it's automatically
added to your item as the first tag. The blue "related tags" that appear
when you're listing an item are subcategories and sub-subcategories. Please
only list your items in the appropriate Category, subcategories and sub-subcategories.
Can my listing appear in more than one top-level Category?
Nope.
How do I know what Category to use?
Handmade items have the most choices for Category placement on Etsy; please
select the Category that best suits your item. Vintage items must be placed
in the top-level Vintage Category. Commercial (non-handmade) crafting
supplies must be listed in the top-level Supplies Category and tagged with
the word "commercial." Please refer to the
DOs & DON'Ts of Etsy
under Shops and listings
for detailed information about categorizing and tagging your item listings.
If you're still unsure which Category to use, we recommend that you post in
our Forums
to ask for the guidance of fellow sellers or
contact Support
for help.
What are Related Tags?
Whenever you enter a tag, Etsy looks it up and presents you with related
subcategories and sub-subcategories from the Categories. If you type in a
custom tag that is not used in Etsy's Categories, there may not be any
related tags displayed.
Do I have to use the Related Tags?
Feel free to enter everything free-form (except the first tag which must be
selected from the drop-down menu). Please note that the related tags will
help place your item in Etsy's Categories. Shoppers often use Categories
when browsing the marketplace. It is to your benefit to use a mix of related
tags and custom tags.
How many tags can I enter?
You can have up to 14. This includes the first tag you choose from the drop-down menu.
How should I choose words for my tags?
Think about how you would classify your item in a store or what keywords you
would enter into a search engine to find it. This guide from Etsy's blog,
The Storque, also provides some tips for thinking about tags:
Guidelines & Tips: Tagging on Etsy.
How do buyers find my items using tags?
The search bar in the main Etsy header atop every page searches the tags
and titles of item listings. Tags also place your item into subcategories
and sub-subcategories.
Tags seem pretty important. Where can I learn more about them?
Appropriate use of tags is very important! Here are more resources for learning about tags:
Create a New Listing (Add Item) – Step 3: Selling Info
Is Etsy in USD only?
Yes, for the time being all prices on Etsy are listed in United States Dollars (USD).
How do I do currency conversions?
PayPal will automatically convert your currency,
but all other sales, such as money order and check, need to be calculated
by you. We have plans to offer built-in currency conversion, but as of
right now it doesn't exist.
Can I use my native currency in listings?
Right now all items listed on Etsy should be priced in USD. We're
working toward supporting other currencies in the future.
Click the browse button and locate the image on your computer. Then
click the upload button and you'll see a thumbnail of the image show
up just below.
Can I add a photo that exists on the web?
No, the image must reside locally on your computer.
Can I edit or remove photos from my listing?
Yes, at any time. And there's no charge for this.
Can I change the order of photos in my listing?
Yes. On Step 4 of listing/editing your item, you can upload and rearrange
your images. Just click the blue left/right arrows below an image to move it
over one position. The image on the far left is the first photo in the
listing and is used to create the thumbnail and gallery images for your
listing. To remove a photo from your listing, click the red x below that image.
Create a New Listing (Add Item) – Step 5: Review & Post
What happens if I don't click Finish when creating a new listing?
If you don't click the finish button when you're first listing an item,
and then navigate away from the listing steps, everything will be lost.
Can I edit my item after I click Finish?
Yes, you can edit a listing at any time before it sells or expires.
There is no cost to edit an item unless you increase
the quantity available. It costs an additional 20 cents per item added
to the quantity in stock.
Where does my listing appear?
Every listing appears in your shop located at http://username.etsy.com,
in the top-level category you selected and in any relevant search
results or subcategories.
Sign in to Etsy and go to Your Etsy > Shop Setup > Payment
Methods. From there, just follow the on screen instructions.
Can I select different Forms of Payment for each listing?
No, all listings must have the same payment profile. Careful! If you
edit your payment profile at any time, it will affect every single one
of your listings.
Shipping Profiles are a way to save a specific set of shipping information, which you can
then quickly apply to any item during the listing (or editing) process.
To add or edit a Shipping Profile, go to Your Etsy > Shipping options.
For help, see Step 3 of the
Setting Up Your Shop Help Guide.
Can I save a new Shipping Profile while listing an item?
Yes. On Step 3 of listing, click create. You can edit your Shipping Profiles there.
If I edit a Shipping Profile, does it automatically change my shipping prices in my listings?
No. After you edit a Shipping Profile, go to Your Etsy > Batch Shipping to update
the profiles in your listings.
Do I have to use a Shipping Profile?
Nope.
What is Combined Shipping?
Combined Shipping allows you to specify a special shipping cost in the event
that multiple items are purchased by a shopper from your shop at the same
time. Combined Shipping has two elements that you must enter on all listings:
primary and secondary shipping costs. The primary shipping cost is the value
of shipping the item alone. The secondary shipping cost is the added value
when items are purchased and shipped together ("if shipped with another item").
If you don't want to offer a discounted combined shipping rate, just enter
the same amount for the primary and secondary shipping costs. If you want
additional items to ship at no extra charge, enter $0.00 as the
secondary shipping cost.
Here's a quick example of how combined shipping works:
Primary shipping on Item A = $2.00
Secondary shipping on Item B = $1.00
If both Items A & B are purchased together, the total combined shipping cost to the buyer is $3.00
What is Regional Shipping?
Regional Shipping allows you to set one shipping cost for multiple countries
in a predefined group at once. For example, these are some of the shipping
regions available: all countries in the European Union or European countries
outside the European Union. You set a primary and secondary shipping costs
for each Shipping Region, just as you would for individual countries on a
listing or a Shipping Profile.
What is the difference between using Regional Shipping and Country Specific Shipping?
Regional Shipping allows you to set one shipping cost for multiple countries
in a predefined group at once. You can also set a shipping cost for each
country individually using the Country Specific Shipping settings. If you
set a shipping cost for a specific country, that cost will override the cost
set for the same country within a Shipping Region. For example: if you live
in Germany, you might set a different shipping cost for Germany than for the
rest of the European Union.
What does the option to "Ship to Everywhere Else" mean?
Instead of setting a shipping cost for every country on the planet, you can
set a default shipping cost for countries you do not otherwise specify
individually or within shipping regions. Sellers use this option if they are
willing to ship items to anyone in the world. For example: a seller may set
a shipping cost individually for their country of residence, a different
shipping cost for a shipping region and a third shipping cost for all other
countries (Everywhere Else).
Four months after the listing date or renewal date.
How do I view the listing expiration dates?
Go to Your Etsy > Renew Items.
Can I make an expired listing active again?
Yes. This is called renewing. Go to Your Etsy > Expired listings.
Check the box next to the item you want to renew, then scroll down and click
the renew button. This will give your listing four more active months
and costs 20 cents per quantity.
Relisting an item creates a new listing that has all of the info of an
item you have previously sold.
How do I relist an item?
To relist an item, go to Your Etsy > Sold (orders) and click
the listing you would like to relist. Click the "relist" link at the
top of the transaction page.
Am I charged a fee for relisting?
Yes, the same 20 cents per quantity of one fee applies.
When should I relist an item?
When you sell out of an item and have more of it in stock that you wish to sell.
If I relist an item will I keep my views and hearts?
No, these will be lost.
If I relist an item will it appear at the top of my store?
Yes.
If I relist an item, where will it appear on the site?
When you relist a sold item, it is treated like a new listing. Your item will
appear in your shop right away, but it may take up to 24 hours to appear
elsewhere on the site. Within 24 hours, it will appear in the category and
subcategories you specified, and it will also show up in relevant search
results. Additionally, your item may appear in the various shopping features
on Etsy like the Time Machine 2 or Shop by Color.
Renewing a listing means you're restarting its life on Etsy. It will be
given a new listing date and a new expiration date four months from the
date of the renewal. It will also be sent to the top of your shop and
appear in Etsy shopping features just as if it was a new listing.
Am I charged a fee for renewing?
Yes, the same 20 cents per quantity of one fee applies.
When should I renew an item?
You can renew an item listing at any time, even prior to expiration.
You can also renew items that expired but didn't sell.
If I renew an item will I keep my views and hearts?
Yes.
If I renew an item will it appear at the top of my store?
Yes.
If I renew an item, where will it appear on the site?
When you renew an expired or active item, it is treated like a new listing.
Your item will appear in your shop right away, but it may take up to 24
hours to appear elsewhere on the site. Within 24 hours, it will appear in
the category and subcategories you specified, and it will also show up in
relevant search results. Additionally, your item may appear in the various
shopping features on Etsy like the Time Machine 2 or Shop by Color.
How do I renew an item before it expires?
To renew an item before its expiration date, go to Your Etsy >
Renew Items. Here you will see a list of all our active items and
the dates they are set to expire. Click the box to the right of the
listing, then scroll down and press the Renew button. It costs 20 cents
per quantity to renew a listing.
How do I put my shop on hold while I am sick or on vacation?
To put your shop in Vacation Mode, go to Your
Etsy > Vacation Mode. Enter a brief message to replace
your normal shop announcement while you are away. You can also write an
auto-reply message for your Conversations that will be sent to anyone who
sends you a Convo during that time. Your items will be removed from view in
your public shop, but will still appear in Favorites.
When you're ready to go on vacation, set Vacation Mode to "On Vacation" and
click the red "Save Changes" button.
How do I return from Vacation Mode?
Go to Your Etsy > Vacation Mode and set
Vacation Mode to "Off", then click the red "Save Changes" button.
What will my listings look like when my shop is in Vacation Mode?
When your shop is in Vacation Mode, your items will not appear in your shop.
But if someone has bookmarked or Hearted a listing or reaches it from a link on
an outside source like a blog, they will still be able to view the listing page.
We'll show a notice at the top that you are away. The green "Add to Cart" button
will be grayed-out until you return from Vacation Mode.
While in Vacation Mode your items will not appear in search,
Gift Guides or the other
shopping tools (such as the Geolocator).
You also cannot edit or create new listings while in Vacation Mode.
What happens if I sign up to be notified when a seller returns?
When a seller is away, a form will appear on their shop homepage letting you
sign up for email notification when they return. When the seller's shop
opens back up, we'll send a short message to the email address on your
account. The message will come from Etsy, and will only be sent once.
Will Etsy tell the seller I have signed up for notifications?
No, to respect shoppers' privacy, sellers are unable to see this information.
If you'd like to get in touch with the seller, you can still send them a
Convo while they are in Vacation Mode.
What if I don't want people to know when I return from vacation mode?
If you'd rather not let buyers sign up for email notifications upon your
return, you can use the batch deactivate tool to put all of your
listings in "edit mode." Go to Your Etsy > Currently for Sale and click the
checkboxes next to each item. Click the "deactivate" button at the bottom of
the page and your listings will be removed from your shop. When
you return you can reactivate your listings on the Inactive listings.
I'm having trouble uploading pictures, can you help?
Ensure that the file is 250k in file size or below – most users will
timeout before uploading larger files than that. Ensure the file is a
properly encoded .jpg, .gif or .png. Is there a firewall that could be
blocking your uploads? This might be the case if you work for a large
and/or slightly paranoid company and you're trying to upload from work.
Try to alter your firewall settings or take the firewall down briefly
to test the transfer.
Why do my thumbnail images keep getting cut off or misaligned?
Thumbnails on Etsy are a perfect square and gallery images are
rectangular. Your original image will be cropped for at least one of those views. We
crop from the center point of the image. Your entire original photo
will show on the item listing page.
What size (dimensions) are the thumbnails and gallery images?
Thumbnails are either 75 or 50 pixels square. Gallery images are 155 x 125 pixels.
Why do the images on my shop page keep getting cut off?
Featured (also called Gallery size) images on Etsy are horizontal
rectangles. So, unless your original image is that same shape, there
will be a bit of cropping. We crop from the center-point of the image.
Your entire original photo will show on the item listing page.
Why do my photos look wrong (blurry, distorted, etc)?
Make sure your original image is at least 430 pixels wide. If it's not,
we'll stretch it to fit the page and this will cause unpleasant effects.
Are watermarks acceptable on my photos?
You're welcome to use them. We recommend keeping them subtle so the
focus is on your product, not your watermark.
What file format can I use for my photo?
The following file extensions are valid: .jpg, .gif and .png. All
images are resampled as .jpg files with a quality of 90. Uploading animated
.gif files won't work.
What size (dimensions) do my photos appear in the listing?
The detail image in all item listings is 430 pixels wide. We retain the
aspect ratio of your original, so the height is variable.
What dimensions should my uploaded photo be?
The minimum size for your photo should be 430 pixels wide (with
variable height). We recommend using an image that is around 800 - 1000
pixels wide. Using an original image of this size lets your customers use
the Zoom button to see the larger image.
What is the largest file size ("k size", mb) allowed for my photo?
It can be up to 2mb, though that is rather huge. Most images should
be around 250k.
What resolution should my photo be?
Every image on the web is displayed at 72dpi (dots per inch). Anything
greater than that will create very large file sizes without adding
anything to the quality.
Should I use CMYK or RGB for my listing photos? (What do these mean?)
You should use RGB, which stands for Red/Green/Blue. CMYK is only for
print (and stands for Cyan/Magenta/Yellow/Black). CMYK images will not
work on the web. You can change the color mode of your images to RGB
using an image editing program. (Most photos from a digital camera will
already be in RGB mode.)
Got any advice for helping me improve my product photography?
Yes we do! Good quality photos are a very important aspect of selling
successfully on Etsy.
When you sell an item, you are sent a sales notification email
containing all the pertinent info for the sale (item, buyer, payment method,
etc.). The item's quantity is automatically reduced by the number that were
sold, and will show up in Your Etsy > Sold (orders). If you accept
PayPal, we'll include a link to PayPal for the buyer to follow for quick
payment. Add transactions@etsy.com to your email address book to make sure
your sales notifications won't get caught in your spam filter.
How do find a record of Items sold?
All your sold items are located in Your Etsy > Sold (orders) and
click the Details link to view the full invoice.
Can I download a spreadsheet of my sold transactions for my records?
Yes! Go to Your Etsy > Sold (orders). There is a link at the
bottom of the page to download a .csv file. This is a spreadsheet that
you can open in a program like Microsoft Excel or Open Office Calc.
Check out this Storque article for more information:
You can view the invoice page to find their username, and then use
Conversations to send them a message. You can also find their email
address in the sales notification that Etsy emails to you for every
item sold.
Most buyers will pay right away, especially if paying via PayPal. If
the buyer is sending payment by mail (such as a check or money order),
they should contact you to make arrangements and notify you when
payment will be sent. If you haven't heard from the buyer, you should
politely contact them with a reminder.
How do I get paid by the buyer?
In whichever of your accepted payment methods they specified when making the purchase.
How do I determine my accepted methods of payment?
Go to Your Etsy > Payment Methods and set them there.
How do I invoice a buyer?
The best way is to send them a copy of the Etsy invoice. If they are
paying via PayPal, you can also send them an invoice that way.
More info on how to send a PayPal invoice in the Storque:
Is there a widget I can add to my blog or personal website to promote my Etsy shop?
Yes! Etsy
Mini is a tool you can add to other websites that will display items
from your Etsy shop or your Favorite items.
What is an Etsy Mini? How do I make one?
Etsy
Mini is tool you can use to display items from your Etsy shop
or Favorite items on your blog, social network profile or personal
website. To build your own Etsy Mini, go to Your Etsy >
Etsy Mini
(at the bottom of the left sidebar). Here you can select different
settings for how your Etsy Mini will appear and preview it. Once you
like how it looks, just copy the code and paste it into the HTML for
your blog or other website. The code is offered in two formats:
javascript and Flash. (You may need to check the help section of your
blogging service or consult your web designer if you're not familiar
with how to alter the code of your website.)
How does the Etsy Mini choose which items to display? Can I change the order?
The Etsy Mini will show the most recently listed items from your shop. If
you chose to show your Favorite items, the Etsy Mini will display those
items which were hearted most recently. You cannot pick the order of
items when creating an Etsy Mini.
Is there an Etsy logo or badge I can add to my blog or website, other than the Etsy Mini?
I'll be vending locally at a craft show soon; can I get Etsy promos to hand out there?
For individuals, official Etsy promotional items can be purchased from the
EtsyLabs shop.
If your Etsy Team is in
need of Etsy promotional materials for a Team event,
you can fill out the Promo Request Form
located in the Teams section of the
site. These requests are filled on a first-come, first-served basis, and we
have a limited amount of promos every month to distribute to Teams.
Unfortunately, we sometimes cannot send promos to every Team that submits a
request. Please only have one member of your Team request promo items per event.
What's an Etsy Team? How do I join one?
Etsy Teams are smaller
groups of organized Etsy members who network, share skills and promote their
shops and Etsy together. A Team forms around a shared location, crafting
medium or other interest. Etsy's many teams make us not just a marketplace
of individuals, but an interconnected and diverse handcrafters' community.
Teams are Etsy’s biggest and most creative grassroots engine for support,
networking and marketing — for each team member’s shop, for the Teams
themselves and for Etsy as a whole..
For more information about Etsy Teams, including how to find, join or start a team, see here:
PayPal
is an online payment processing company widely used on the Internet
to facilitate sales transactions. It allows buyers to securely use
a credit card or their bank account to submit payment for Etsy
purchases. Etsy is not affiliated with or subsidized by PayPal; they
are an independent service.
Visit PayPal for more information about their services:
After the buyer clicks on the "buy" button, the buyer selects PayPal as
the payment method. As soon this happens, Etsy will email both seller
and buyer a notification of the Etsy sale.
The buyer is then redirected to PayPal to start the checkout process.
The buyer can either sign in to their PayPal account, or they can use a
credit card without having to register for an account.
At the end of the checkout process, the buyer is redirected back to a
confirmation page on Etsy. At the same time, PayPal will send buyer and
seller email receipt for payment submitted or received.
The seller will see money deposited into PayPal account. The payment may
need to be "confirmed" on the seller's end.
How do I open a PayPal account?
You will need to go to http://www.paypal.com and register. Sellers are
encouraged to sign up for a Premier or Business account, not a Personal
account. There are two reasons for this. First, personal accounts are
subject to receiving limits every month. Second, personal accounts cannot
accept payments from buyers that are funded by a credit card. There are only
slight differences between Premiere and Business PayPal accounts.
Personal Account
Premier Account
Business Account
Registration Steps
Collection of personal information
Collection of personal information
Collection of personal and business information
Payment Recieving Limits
Yes. Amount varies but is typically $500 per month
No set limit
No set limit
Payments Types Accepted
Account balance and bank transfers
Account balance, bank transfers and credit cards
Account balance, bank transfers and credit cards
How do I add PayPaI as a payment option in my
Etsy shop? Will this add the PayPal logo in my listings?
Once you have your account, sign in to Etsy and go to Your Etsy > Payment
Methods. You need to check the box for the PayPal option and enter the email
address registered to your PayPal account. The PayPal option and logo with
be automatically added to your listings. Etsy will do the rest!
Can I sign up for Etsy with a PayPal account, and use that to pay my fees?
We accept PayPal as a way to pay your bill but still require a valid credit
card to become an Etsy seller.
Why is the shipping wrong on the PayPal invoice?
Etsy allows sellers to set up shipping profiles on Etsy.com, but PayPal allows
sellers to set up a separate profile. If the shipping is wrong, its likely you
have both shipping profiles set. You will need to adjust your PayPal account
settings. If the item has already sold, you can go to your PayPal account
and click on "request money" to send a corrected invoice to the buyer.
To check your PayPal settings:
Sign in to PayPal at http://www.paypal.com
Go to My Account > Profile > Shipping calculations (in the Selling
Preferences column)
Select the Shipping Method and click Edit
Select Yes for "Override shipping methods per transaction" and press Save Changes.
Please note that if you have not set up any Shipping Calculations in PayPal,
the default is to override shipping methods per transaction (you should not
need to change anything). Also note that the above instructions are for
www.paypal.com; other country-specific
versions of PayPal may differ slightly.
I made a sale, but the money doesn't show up
in my PayPal account. What happened?
Sign in to Etsy, then visit Your Etsy > Payment Methods. Make sure you have the
email address registered for your PayPal account entered in the space next to
the PayPal check box. If this information is incorrect, make the necessary
adjustments and contact PayPal support to find the payment. If the email
address is correct, it is possible that the buyer has not yet paid.
Do I need a PayPal account to sell on Etsy?
It's not required, but the majority of sellers offer it and many buyers prefer it.
My customer doesn't have a PayPal account.
Can they just use a credit card to buy?
Buyers can submit payment by credit card through PayPal without having a PayPal
account. Check out this helpful walk through of that process:
The first step is to contact the person who left it and talk it over with
them. If you arrive at a mutual understanding you can use the Kiss and Make
Up feature to rescind the negative/neutral feedback. If you believe the
feedback violates Etsy policy, please
contact Support.
How do I cancel a void or incomplete transaction?
Please refer to the DOs & DON'Ts of Etsy
under Transactions
for details about when you may cancel a transaction on Etsy. If your
transaction fits the circumstances outlined in Etsy's policies, then you may
file a Transaction Report
(linked to in the sidebar of the main Help page and found under Your Etsy > Cancel a Sale).
How do I get a refund of my Etsy fees for a void or
invalid transaction?
If your transaction fits the circumstances outlined in the
DOs & DON'Ts of Etsy
under Transactions
for void or invalid transactions, then you may cancel the transaction. Etsy
will refund the listing and sales fees and remove all record of the transaction.
You need to fill out the Transaction Report
(linked to in the sidebar of the main Help page and found under Your Etsy > Cancel a Sale). If you wish to leave
feedback or relist the item for sale, you must do so before submitting the
Transaction Report. Once Etsy cancels the transaction, the option for
leaving feedback and the ability to relist are removed.
Are both the listing fee and the transaction fee refunded
when a report is complete?
Yes, they are both refunded.
How do I receive the refund from a report?
It will appear on your Etsy bill as a credit. All fees will be refunded separately.
How do I know my transaction was canceled and my
fees were refunded?
You will receive an emailed Etsy receipt for your refunds when your
transaction is canceled. You will also see a credit on your Etsy bill,
which you can view at Your Etsy > Your Etsy Bill.
Can I block a specific buyer from making purchases from my shop?
No, we don't currently have a block buyer feature. You may refuse service in
some situations, as defined in the DOs & DON'Ts of Etsy
under Transactions.
After setup, each time you log into Google Analytics you will be shown a list
of websites currently enabled for Google Analytics. Your tracking ID will
show next to your website URL of your Etsy shop. For additional help, see
Google Analytics article:
Where can I find my tracking code?
Google Analytics tells me to paste javascript code on my
webpages. How do I do this?
You do not have to paste javascript code for your Etsy shop. Instead, find
your tracking ID, which is in the format like this: UA-XXXXXXX-X. Type this
code in the form field on the
Etsy Web Analytics page.
Is there a fee for using Google Analytics through Etsy?
At this time there is no fee for using Google Analytics through Etsy to track
your Etsy shop.
Why am I not seeing any data in my tracking reports?
The most common reason you are not seeing data is it can take at least 24
hours for Google Analytics to start generating reports. Otherwise, you
should then check to insure the tracking ID you provided to Etsy is correct.
To verify your ID, check the saved ID on Etsy against the ID stored on Google Analytics
Why are Google Analytics views different than the pageviews on
Etsy view listing pages?
Etsy displays the cumulative number of views for your item from the moment
the item was listed on the site. Google will display pageviews either
monthly, weekly or daily and updates every 24 hours.
Does Etsy Web Analytics track Google AdWords?
Yes, if you use Google AdWords, they will appear in your Google Analytics reports.
How accurate are reports from Google Analytics?
Like many other web analytics tools, Google Analytics does a good job of
outlining trends and helping you to understand how your customers view your
shop. However, reports are not 100% accurate due to a number of factors,
such as users closing browsers and timeouts waiting from Google Analytics.
Also, depending on how Google categorizes sites on the web, you will find
referral data that cannot be tracked back to the referring website.
Can I use Etsy Web Analytics to track conversions
through the shopping cart?
No, at this time we do not support e-commerce conversion tracking, however
we are actively reviewing how to enable conversion tracking for sellers
through Google Analytics.
I have a Gmail account. Can I use this for Google Analytics?
Yes, if you choose you can log in to Google Analytics using your Gmail
username and password.
I already have a Google Analytics account for my other
website. How do I add my Etsy shop?
To add your Etsy shop to you existing Google Analytics account, you simply
login, then create a new website profile. Each website profile will have
its own tracking ID. By creating a new tracking ID, you can keep your
reports separated. Lastly, take your newly created tracking ID and provide
that to Etsy under your shop setup.
Will Google Analytics count visits coming from me, the seller?
Yes, Google Analytics will count visits from everyone, including yourself.
If you know the IP address you are coming from, you can tell Google
Analytics to not count visits from your IP address. For more information,
read
this help article on the Google Analytics Help Center.
I want to see the information for my shop from the very beginning when I opened it.
Can I get access to that information?
No. Google Analytics counts pageviews once you enable the feature on Etsy,
and you cannot view reports before the feature is turned on for your shop.
I would like to get Google Analytics for my website too. Can Etsy help me with that?
Etsy is unable to provide assistance on getting Google Analytics setup on
other websites, but you can use Google Analytics on both your Etsy shop and
your other websites. Visit the
Google
Analytics Help Center to learn how to install Google Analytics on other websites.
If I am having problems using Google Analytics, where do I go for help?
Etsy does not provide official support for Google Analytics. Google provides help through
Google Analytics Help Center.
More Help
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