Peg, thank you for your Ribbon Wand order. I am so sorry to hear that your wand base arrived broken. Though this is a first, I don't want this happening to any of my orders, and will look into additional packaging methods.
Your replacement Ribbon Wand will be mailed today and upon it's arrival I'm sure it will enjoyed by the recipient! Your communication to resolve this situation has been greatly appreciated. Cheers!
