Update on the New Checkout Roll Out
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Original Post
Hi all,
The new Checkout is currently live for 50% of shoppers. We plan to ramp the new Checkout up to 100% of shoppers next week.
If you aren't familiar with the new Checkout, these posts will help you get up to speed and should answer most questions:
www.etsy.com/forums_thread.php?thread_id=6612554
If you have questions, please post in this thread.
Thanks,
Eric
Posted at 10:36am Nov 11, 2010 EST
Responses
So many threads about the new checkout and the news gets bleaker in each thread. Ugh!
It sounds like it will be giving sellers peace of mind about NPB but also taking away about 50% of would-be customers because they can't navigate the cart, figure out buying multiple items, and return to shop (and when they do return they are confused if they actually paid or not). Great.
Posted at 11:04am Nov 15, 2010 EST
Steampunk Supply, you really made an awesome list there. Etsy should hire you! Those are the problems - now, will they be fixed?
Posted at 11:05am Nov 15, 2010 EST
WoodcraftsandCandles
WoodcraftsandCandles says:
Steampunk Supply, you really made an awesome list there. Etsy should hire you! Those are the problems - now, will they be fixed?
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Thanks WoodcraftsandCandles. The list is really staggering and people don't realize. They think it's just a little problem here a little problem there, but when taken in total it's not a pleasant or easy buying experience here. This will impact us all.
Posted at 11:11am Nov 15, 2010 EST
WoodcraftsandCandles said:
Steampunk Supply, you really made an awesome list there. Etsy should hire you! Those are the problems - now, will they be fixed?
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Yes - thank you SteampunkSupply.... I am using your updates to update my peeps on the FAETeam
Posted at 11:15am Nov 15, 2010 EST
Thanks Gnome! Here's the new list, two new probs added:
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It's just about impossible to keep up with all the different threads on the new checkout. Suffice it to say, it was not ready for prime time and should be rolled back until it can be completely fixed. It's just causing too much chaos.
Here's a partial list of the problems so far:
1. Receipt page not updating after payment. Pay Now button still appears after buyer has paid. Buyer thinks their payment did not go through.
2. Add to Cart is dragging the buyer into the cart instead of just adding the item to the cart. The buyer may not be through shopping yet, but doesn't know how to keep shopping (see number 3), so they end up checking out before they are ready.
3. No keep shopping button. Buyers are confused about how to purchase multiple items.
4. Using the Back button when in the cart removes all of the information buyer entered in the Message to Seller area.
5. If the buyer is on a shop page and clicks the cart by accident, they go to an empty cart and there is no return to the shop they were just in. If they hit the back button from this screen they end up on the front page of etsy.
6. Buyers making purchases from multiple sellers are reporting items disappearing from their carts. For example, they buy from three sellers, the first two go fine, but the info on the third seller disappears when they return to their cart.
7. Sold items are not updating immediately so they are still showing as available in shops when they have already sold.
8. If the buyer attempts to buy something that has already been purchased by another person, they are no longer directed back to the shop to find another or similar item like the old checkout did, the shop information just disappears.
9. Number of items in cart is incorrect. It is counting the number of shops a buyer is purchasing from, not the number of items in the cart.
10. The confirmation emails on multi item orders are incorrect and do not reflect the total price paid.
11. The cart does not display a total amount spent until the buyer gets to paypal.
12. Paypal has updated the way they process shipping addresses, an update etsy was unaware of or has not planned for. Some people are unable to pay at all and keep getting error messages.
13. Sellers with multiple shops are reporting that the paypal payment notification emails are going out to their customers from the wrong shop address. With express checkout, Paypal is defaulting to the seller's primary address, instead of the shop address. There is no fix for this.
There will likely be more issues reported as this continues to roll out. Most of the above issues have been known from the very earliest stages of the roll out, but we've seen no fixes so far.
Etsy, if you can't fix it, please roll it back until after the holidays. This is not a positive buying experience for our customers.
Posted at 11:31am Nov 15, 2010 EST
Yes, I agree with what others have said, Steampunk.
"Great List!"
Posted at 11:32am Nov 15, 2010 EST
So I had the new checkout on Saturday....but noticed yesterday and today it went back to the old checkout. Anyone else experience this?
Posted at 11:33am Nov 15, 2010 EST
Hi Alice. Yes, I have been getting purchases using the new and old checkout. The new checkout is not site wide yet.
Posted at 11:35am Nov 15, 2010 EST
what I meant was for me, when I am signed into Etsy and add an item to my cart, on Saturday it was the new way, but then yesterday and today it was back to the old way {I have the commit to buy again and a keep shopping button}....so is Etsy giving people the new checkout and then changing it back for some??? so confusing...
Posted at 11:38am Nov 15, 2010 EST