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How can we help you?

I can't sign in to my account

To sign in to your account, you can use your username or the email address you used to register. 

 If your username or email address and password is not being accepted:

  • Make sure that the email address you're using is the one attached to your account.
  • If you've changed your shop name or your shop name is different from your username, be sure you're signing in with your username.
  • You may need to reset your password.
  • Try accessing the site with a different web browser.

If you receive an error message about your username or email address being invalid:

  • You may not have registered for an account. Learn more about how to register.
  • You may have closed your account and will need to have it reopened by contacting Support.

Once you're able to access your account, you can find your username and email address information by going to Your Account > Settings

How to locate your username
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How to locate your email address
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If you don't remember your username and email address or if you're still receiving any error messages, you can contact Etsy's Support Team through our Contact Page. Please include your full name and any other identifying information to help us locate your account, and we'll be happy to help you.

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