How do I use Etsy’s Review System? What happened to Feedback?
Etsy’s review system is a record of a buyer’s transaction with a seller on Etsy. It's based on a five-star rating system, with one being the lowest and five being the highest. A review can be edited any number of times while it's still eligible to be left for a transaction. When a review is left the buyer's profile information will be publicly displayed in the seller's reviews.
The ability for a buyer to leave a review is based upon the *estimated delivery date of the order and will expire 60 calendar days from that date.
Please note that, as a seller, the ability to leave buyer reviews has been removed. However, you can respond to buyer reviews of 3-stars or less.
Buyers can leave a review by going to Your Account > Purchases and locating the order you want to leave a review for. The option will not be available if the order is not yet eligible for reviewing.
If the order is eligible for a review, select the star rating for the item, write your review, and then click on Post Your Review. You will be able to edit your review while it's still eligible to be left for the transaction.
Keep in mind that if an order or transaction is canceled, Etsy considers that order or transaction to be over and voided. However, it can take up to 48 hours for the cancellation to process, during which time an eligible review can be left and edited.
Also please note that once a review is left for an order, you will not be able to open a case for that transaction.
Sellers can see their reviews by going to Your Shop > Shop Reviews. A seller’s review score is determined by an average of the star ratings received in the last 12 months and is based on the date the review has been left. The review score, along with the number of reviews received over the lifetime of the shop, is displayed on the shop’s Reviews page.
*The estimated delivery date is the purchase date + processing time + shipping days.
Processing time is the length of time it takes a seller to ship an item from the time the order is received. Five (5) business days are automatically assigned if the seller does not provide a processing time for the order. If an order has multiple items with different processing times, the maximum processing time will be used. If the order has multiple items with and without processing times, the maximum processing time will still be used whether it was a pre-set processing time, or the assigned estimate of 5 days for items without processing time.
Shipping days is the number of days it takes the order to ship to a buyer. Etsy gives sellers 2 business days for domestic shipments within any country and 10 business days for international shipments.
Processing times are determined by the seller. If the seller updates processing times or marks the order as shipped early, Etsy will adjust estimated arrival date accordingly.
Etsy Admin may remove reviews that violate Etsy’s Policies or Guidelines. Reviews or comments which are removed by Etsy Admin cannot be reinstated.
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