How do I contact the seller about an item?
Etsy is a marketplace for handmade goods, vintage items, and supplies. As a marketplace, we provide sellers with a platform to sell their items and become small business owners.
Etsy is not directly involved in the transaction between buyers and sellers. We encourage you to communicate directly with sellers through the tools available on the site. Sellers can provide you more information about your order, such as processing and shipping times, as well as tracking numbers.
If you ever have a question about an item or an order you've placed, you can contact the seller directly using our onsite messaging system, Conversations.
To send a Conversation to a seller from their shop page, click Ask a Question under the Shop Owner section to the left of the page. You can also find the Ask a Question link on any item listing page.
View from shop page View from item listing page
After clicking Ask a Question, a popup will appear where you can add your message. You can also attach a .gif, .jpg, or .png file image if needed.
To view your Conversations, sign in to your account and click the envelope icon in the gray site header at the top of any page. .
When you receive a new message, you'll see a number in a blue square over the envelope icon.
You can also choose to receive an email notification whenever you get a new message. Click the envelope icon and click Settings or go to Your Account > Settings > Emails. Conversation notifications are sent by Etsy to the email address on file in your account.
If you've already placed an order with a seller
You can send them a Conversation directly from your Purchases page. To do this, click Your Account > Purchases and find your order. Click Contact the Shop on the right side of the page.
You can also contact the seller from your receipt page. Click Your Account > Purchases and the View Receipt button on the right side of the page. The Contact button is located in the Shop box.