I can't sign into my account

To sign into your account, you can use your username or the email address you used to register.   If your username or email address and password is not being accepted: Make sure that the email... read more

How do I change my password? What if I lost or forgot my password?

If you're already signed into your account, go to Your Account > Settings and scroll down to Password. You can change it there by following the on-screen instructions. If you can't remember your... read more

Can I close my account to start a new one?

Perhaps you'd like a different username, or maybe you just need a fresh start. You can close your account so that you can open a new one. Please note that none of your information will be carried... read more

How do I register for an account on Etsy?

Welcome to Etsy! We'd love to help you join our community. Registration is easy and free. Once you have a confirmed Etsy account, you'll be able to make purchases, add items to your favorites,... read more

How do I track my order?

If the seller includes tracking information for your order, it will be on your Purchases page. Go to Your Account > Purchases and find the order. In the top right corner of the order, you'll see a... read more

How do I request a custom item?

Many sellers on Etsy offer custom, made-to-order items. If a seller offers custom items, you’ll see a Request Custom Order button on their shop or listing pages. Click the button to communicate... read more

How do I contact the seller about an item?

Etsy is a marketplace for handmade goods, vintage items, and supplies. As a marketplace, we provide sellers with a platform to sell their items and become small business owners. Etsy is not... read more

How do I contact a buyer or seller after an order has been placed?

After a purchase has been made, you can either send the other member a Conversation directly on Etsy or email them.   If you're a buyer, go to Your Account > Purchases. If you're a seller, go to... read more

I can't sign into my account

To sign into your account, you can use your username or the email address you used to register.   If your username or email address and password is not being accepted: Make sure that the email... read more

How do I change my password? What if I lost or forgot my password?

If you're already signed into your account, go to Your Account > Settings and scroll down to Password. You can change it there by following the on-screen instructions. If you can't remember your... read more

What items can I sell on Etsy?

Etsy provides a marketplace for crafters, artists and collectors to sell their handmade creations, vintage goods and craft supplies. Most shops belong to individuals, but a small group can run an... read more

How do I register for an account on Etsy?

Welcome to Etsy! We'd love to help you join our community. Registration is easy and free. Once you have a confirmed Etsy account, you'll be able to make purchases, add items to your favorites,... read more

Who can be a seller?

Anyone can be a seller. You must be at least 18 years of age to sell on Etsy. Check out the Terms of Use and the DOs & DON'Ts of Etsy for more specific membership requirements. Learn how to set up... read more

Which web browsers work best with Etsy?

Etsy supports these web browsers: For Windows: Internet Explorer (IE), versions 8 and above Firefox, versions 3.6 and above Chrome, current versions (Chrome updates automatically) For Mac:... read more

What items can I sell on Etsy?

Etsy provides a marketplace for crafters, artists and collectors to sell their handmade creations, vintage goods and craft supplies. Most shops belong to individuals, but a small group can run an... read more

How do I set up a shop?

Welcome to selling on Etsy! Running an Etsy shop is a fun and exciting process that we hope you'll love. This guide will walk you through setting up your shop and listing your first item. Step 1:... read more

How do I report a problem with my order?

First, contact the seller directly via Etsy Conversations to work toward a solution. On Etsy, each seller runs their own shop. Your seller will likely be able to resolve this issue with you.  Use... read more

What is my order status?

It's best to ask a seller directly, because transactions occur between buyers and sellers on Etsy.  Contact the seller directly using our onsite messaging system, Conversations. To send a... read more

Can I cancel my order?

If something comes up and you need to cancel your order, you can submit a cancellation request to the seller. Important: Keep in mind that whether or not to grant your request is up to the... read more

What items can I sell on Etsy?

Etsy provides a marketplace for crafters, artists and collectors to sell their handmade creations, vintage goods and craft supplies. Most shops belong to individuals, but a small group can run an... read more

How do I report a violation of Etsy's policies?

If you see something on Etsy that violates our policies, please let us know! We take all such matters very seriously. For item listings or shops that appear to be breaking policies, use the link... read more

DOs and DON'Ts

Please read this page with care, as it explains the dos and don'ts, the ins and outs, the ups and downs (and everything in between) of being a member of the Etsy community. These policies only... read more

What should I do if another member is harassing me?

Please reply with a conversation letting them know that you don't wish to be contacted, unless there is an urgent, professional business matter. After this, it's probably best to refrain from... read more

What should I do if I receive an unsolicited conversation?

If you receive a spam conversation, please let us know by reporting it on the Conversations page. Select the message on the left or open the message and click Report Spam at the top of your inbox. read more

How do I submit feedback for review?

If you've received feedback that you think violates our policies, please report it to us. Include the transaction ID number associated with the feedback, so that we can find it on your account.... read more

What is Etsy Wholesale?

Etsy Wholesale is a private marketplace where retailers can discover unique, hard-to-find products from vetted artists, designers, and vintage collectors. Retailers can select from an expansive... read more

Which web browsers work best with Etsy?

Etsy supports these web browsers: For Windows: Internet Explorer (IE), versions 8 and above Firefox, versions 3.6 and above Chrome, current versions (Chrome updates automatically) For Mac:... read more

How do I enable JavaScript?

JavaScript is a scripting language that must be enabled to use Etsy's features. If you need to enable JavaScript, please follow the steps for your particular web browser. Internet Explorer (Windows... read more

I received a suspicious email that says it’s from Etsy. How do I know if it’s legitimate?

  "Phishing" is when scammers send emails or text messages to trick you into giving them your personal information. These emails and messages impersonate a company or business.   Tips to Avoid... read more

How can I make my account more secure?

Etsy’s optional security measures provide additional levels of protection for your account. To access your Security Settings, sign in and go to Your Account > Settings > Security. Full-site SSL... read more

I have suggestions or ideas for Etsy. What’s the best way to submit it?

We always love hearing ideas and opinions from our community. In fact, many of the features on the site today are a direct result of suggestions from buyers and sellers like you!   What info... read more