How can we help you?
FAQs
Click on a topic to view help articles on that subject.
About Etsy Expand
- How do I Contact Etsy?
- Terms of Use
- DOs and DON'Ts
- Privacy Policy - Highlights
- Copyright and Intellectual Property Policy
- Fees Policy
- Which web browsers work best with Etsy?
- Direct Checkout Terms of Use
- Etsy's Trademark Guidelines
- Privacy Policy
- Gift Cards Terms of Use
- Billing Policy
- How do I disclose security vulnerabilities responsibly?
- What happened to Taste Test?
- What is Etsy?
- How can I make my account more secure?
- Does Etsy offer help in other languages?
- Trademark Guidelines - Examples
- What is Compatibility View?
- Cookies & Tracking Technologies
- Trademark Guidelines - Apply
- What are the Etsy Labs? Can I visit?
- What does admin mean?
- Where can I read more about Etsy?
- Why was material removed from my shop due to a Copyright or Intellectual Property Policy issue?
- I enabled Two-Factor Authentication but I don't have my phone on me. How can I sign in?
- Privacy Policy for Mobile Apps
- Etsy Surveys
- Where can I find information on Craft Party?
- I have suggestions or ideas for Etsy. What’s the best way to submit it?
Get Started Expand
- I can't sign into my account
- How do I register for an account on Etsy?
- How do I add my location? Why am I not coming up in local searches?
- Can I close my account to start a new one?
- Can I change my username?
- How am I represented on Etsy?
- Where is my confirmation email?
- How do I change my password? What if I lost or forgot my password?
- How do I edit my Bio and Profile Picture?
- How do I change or remove my full name from public display?
- How do I change the email address for my Etsy account?
- What is the region preference and how do I change it?
- Can I view Etsy in another language?
- How do I add or change a shipping address?
- The link in the confirmation email isn't working. What now?
- How long can my username be?
- What if I don't want to be found when members import their email address books?
- How do I sign out of my account?
- How do I reopen my account?
Shopping Features Expand
- What is a Treasury and how do I create one?
- What are Search Ads?
- What are Favorites and Admirers? How do you add and remove them?
- What is Activity Feed and following?
- How do I search for an item or shop on Etsy?
- How do I control my Activity Feed privacy settings?
- How do I purchase an order with an Etsy Gift Card? How do I find shops that accept Etsy Gift Cards?
- How do I create and manage a wedding registry on Etsy?
- How do I search by location?
- How do I filter mature content from Treasury?
- How do I request a custom item?
- How do I search within the Treasury?
- What are browse pages?
- How do I find my friends on Etsy and invite more to join?
- How do I accept Etsy Gift Cards in my shop?
- What are the different ways to shop on Etsy?
- What is Colors?
- How do I get my item shipped faster?
- How do I purchase a gift card?
- What happens if I sign up to be notified when a seller returns from Vacation Mode?
- What are Prototypes?
- Does Etsy have holiday or seasonal shopping pages?
- Why do I see listings in other languages? How do I search in other languages?
- How can I search my Favorite items?
- Is my shipping address private on my registry?
- Can my purchased item be shipped internationally?
- What are categories?
- How do I purchase an item from someone's registry?
- Why aren't gift cards available to international members?
- An item from my shop was purchased for a registry. What should I do?
- I lost my gift card redeem code. How can I retrieve it?
- Can I purchase a gift card with my gift card balance?
- How does the Trending Items page work?
Make a Purchase Expand
- How do I purchase an item on Etsy?
- How can I purchase an item with a credit card through PayPal?
- How do I use a coupon or discount code?
- How do I track my order?
- Why am I required to register before making a purchase?
- Why is my credit card getting declined during checkout?
- What currency is used on Etsy? How do I handle currency conversions as a shopper?
- Why are the items in my cart no longer available?
- Why won't PayPal allow me to complete payment?
- What is PayPal?
- How do I download a digital item I purchased?
- How do I specify multiple shipping addresses?
- Is there a time or download limit for my digital purchases?
Communication Features Expand
- How do I contact the seller about an item?
- What are teams?
- How big should the images in my profile, shop, listings, or teams be?
- What is the Teams Fellowship Program and how do I apply?
- How do I join a Team?
- The Forums Guidelines
- How do I contact a buyer or seller after an order has been placed?
- What is a Team captain?
- How do I create a Team?
- I'm not getting emails from Etsy. Help!
- How are Team Forums moderated? Do you have tips for moderating my team?
- What are Team Forums?
- What is Etsy's blog?
- What are Team Tags?
- Will you email updates to the site?
- What is a Team leader?
- What are the Forums?
- How do I search within Teams, the Forums, treasuries, and the Etsy blog?
- What are the Online Labs and Livestream?
- What is my order status?
- How does the Spam folder work?
- How can I promote my team's event on Etsy?
- I'm organizing a Team event. How can I get funding?
Report a Problem Expand
- How do I cancel a sale?
- How do I report a problem with my order?
- Why can't I open a case?
- I received a suspicious Conversation on Etsy. Is it a scam?
- Can I block a specific buyer from purchasing my items?
- Where can I find Etsy's rules?
- How do I report a violation of Etsy's policies?
- How am I protected as a buyer on Etsy?
- What should I do if I find a listing for an item that cannot be sold on Etsy?
- I accidentally reported an item. How do I undo this?
- How can I close a case I opened?
- I received a suspicious email that says it’s from Etsy. How do I know if it’s legitimate?
- What should I do if another member is harassing me?
- What should I do if I receive an unsolicited conversation?
- What’s happening with my case?
- What should I do if I’m having trouble with a digital purchase?
Open a Shop Expand
- How do I set up a shop?
- How do I create and add a banner to my shop?
- How do I create shop sections and add items to my sections?
- What should I know about copyright and protecting my work?
- What is the shop title? How do I edit it?
- Can I have more than one account and/or shop?
- What is the shop announcement?
- How do I feature items in my shop?
- What is the Message to Buyers?
- What can I do to customize my shop?
- What is my shop's About page? How do I fill it out?
- Who can be a seller?
- How do I see the public view of my shop?
- Can kids have Etsy shops?
- Can more than one person operate a shop?
- I don't live in the US. Can I have a shop on Etsy?
- What links can I add to my shop's "About" page?
- How do I edit my shop's "About" page?
- What are my shop's About photos?
- What are "roles" and how do I choose them for members of my shop?
- Can someone in my community help me start an Etsy shop?
Create and Edit Listings Expand
- What items can I sell on Etsy?
- How do I list a physical item for sale?
- How do I offer different choices within one listing? What are Listing Variations?
- What are my options for listing custom, personalized items in my shop?
- Can I change the order of my listings in my shop?
- How do I list multiple quantity? How am I charged?
- What dimensions should my uploaded photo be?
- How do I reserve a listing for a specific buyer?
- How do I edit an item listing?
- What is the listing number and web address for my item?
- I'm having trouble uploading pictures for my item listing. Help?
- How can I make my listings more "relevant?"
- How do I list in multiple languages?
- What are "ship-by" dates and processing times?
- How do I list a copy of a similar item?
- What is a listing title?
- What are tags?
- What items are prohibited on Etsy?
- Can I sell food or other edible items on Etsy?
- How do I renew a sold item listing?
- Can I adjust how my listing images are cropped in search results and in my shop?
- How do I deactivate a listing?
- How do I improve my product photos?
- How do I renew an active listing?
- My listing disappeared. Where is it?
- Can an item I sold off Etsy be recorded as a sold item in my shop?
- What do I include for "Materials" when setting up a listing?
- How do I delete a listing?
- How do I renew an expired listing?
- When does an item listing expire?
- How do I offer custom items with private listings in my shop?
- Why does a sold item say "no longer available" and have no photos?
- Why are my item photos centered in a gray box?
- How do I list a digital item for sale?
- What is an item listing?
- Can I edit an item listing while it's featured on the home page?
- Can I list exclusively in another language?
- How do I know which category to choose for my listing?
- What file types and sizes are supported for digital item listings?
- Can I place time and download limits on the digital items I sell?
Shop Settings Expand
- What are Shipping Profiles?
- How do I add sales tax to my listings?
- What are Shop Policies?
- How do I put my shop on hold while I am sick or on vacation?
- How do I offer a shipping discount?
- How do I close my shop?
- How do I close my Etsy account?
- Can I list items in my preferred currency?
- How do I reopen my shop?
- What's the difference between setting up Regional Shipping, Country Specific Shipping, and Everywhere Else?
- Are my shop sections related to Etsy's browse pages or Categories?
- How do I remove a destination from my shipping information on a listing or Shipping Profile?
- What if I don't want people to know when I return from Vacation Mode?
- My username is plural, can I remove the 's from my username on my shop pages?
- Do a seller's Shop Policies override Etsy's site-wide policies?
- Is my shop language the same thing as my Etsy language preference setting?
Seller Features Expand
- How do I offer and promote a coupon code in my shop?
- How do I change my shop name?
- What happens when I connect my Facebook page to my Etsy shop?
- What is an Etsy Mini? How do I make one?
- How do I mark an order as shipped and notify my buyer?
- What do I do if a buyer opens a case against my shop?
- What are impressions in Search Ads?
- What are “keywords” for Search Ads?
- I need help improving and marketing my shop. Do you have any tips?
- How do I print my Etsy shipping label?
- How do I buy Etsy Shipping Labels?
- Can I download my listing information?
- What are shop badges and how do I get them for my shop?
- What is a Secret Admirer?
- How do I use Etsy's shipping labels?
- Can I download a spreadsheet of my sold transactions for my records?
- What kinds of RSS feeds does Etsy offer?
- What is direct checkout?
- How should I determine my budget for Search Ads?
- How do I find my own items on Etsy?
- How do I purchase/print an international Etsy Shipping Label?
- Can I see the prices of sold items on Etsy? What is the Market Research Tool?
- How do I file a claim for insurance purchased on Etsy?
- How do I insure my packages?
- Where can I find information about an order in my shop?
- How do I reprint or repurchase my shipping label?
- How are Customer Service Stats calculated?
- How do I know if my Search Ads are working?
- How do I edit my Search Ads preferences?
- How do I receive a refund for an Etsy Shipping Label?
- How can I bulk purchase shipping labels?
- How do I update a scheduled "ship by" date/processing time?
- What is Customer Service Stats?
- Can I hire outside help? What is TaskRabbit?
- Can I add Etsy’s checkout system to my personal website?
- Why is my Message to Buyers for Digital Items not on my buyer’s receipt?
Collect Credit Card Payments Expand
- How do I select payment methods for my shop?
- What are the selling fees for orders made through direct checkout?
- How do I accept credit cards and Etsy Gift Cards in my shop?
- When do funds become available for direct checkout payments?
- How do I issue a gift card or direct checkout refund?
- Can I cancel my order?
- How do I purchase an item using my credit card?
- How am I protected as a seller on Etsy?
- How do I manage my direct checkout funds? When do they become available?
- Why aren't my direct checkout payments showing up in my PayPal account?
- How do I update my credit card on file with my shop?
- Is direct checkout a secure payment method?
- How can I remove direct checkout from my payment methods?
- How do I change my bank account on file for receiving direct checkout deposits?
- Where is my credit card refund?
- Why is my direct checkout sale still processing?
- Why aren't all my payments showing up in my Shop Payment Account?
- Can I use my saved credit card to buy other items on Etsy?
- Can I use my credit card through Etsy if I am outside the U.S.?
- Why does my credit card have to be up-to-date?
- Why is my order still processing?
Collect PayPal Payments Expand
- How do I open a PayPal account?
- What happens after I sell an item?
- How does PayPal work on Etsy?
- How will I get paid on Etsy?
- How do I accept bank transfers for payment?
- How do I invoice my buyer directly?
- I made a sale, but the money isn't in my PayPal account. What happened?
- I received an email saying I need to update a PayPal setting to receive payments. What should I do?
- Can I donate proceeds from my shop to a charitable cause?
- Can I trade items with other sellers?
- Why did I receive an email about "IPN notification" from PayPal?
- What is PayPal™?
- Why am I getting an error about "encrypted payments" on PayPal?
Shop Bill Expand
- What are the fees for selling on Etsy?
- Is there a fee to get started (open a shop)?
- How do I pay my Etsy shop bill?
- Is there a minimum amount I must owe Etsy before I can pay my bill?
- What is AutoBilling?
- Why is my card declined when I pay my Etsy bill?
- Is Etsy charging me $0.01 USD to test my card?
- I got a notice that my credit card is expired, but it's not. What do I do?
- How does billing work?
- What happens if I don't pay my bill on time?
- How is my Amount Due calculated?
- I think there’s an error on my bill! I need a credit! How do I get help?
- How is my Outstanding Balance calculated when enrolled in AutoBilling?
Shop Stats Expand
- What is Shop Stats?
- Does it count as a view if I view my own shop?
- Why are my views and traffic sources in Shop Stats different than Google Analytics?
- Why isn't the number of favorites in my Activity Feed the same as in Shop Stats?
- How far back in time can I view Shop Stats data?
- Why is "Not Provided" showing up as a keyword in Shop Stats?
- Why can't I always view the landing pages for search keywords?
- How is traffic from Google Shopping tracked in my Shop Stats?
Web Analytics Expand
- How do I enable JavaScript?
- How do I improve my shop's Search Engine Optimization (SEO)?
- What is Web Analytics? How do I set it up?
- How do I add my Etsy shop to my existing Google Analytics account?
- I would like to get Google Analytics for my website too. Can Etsy help me with that?
- How accurate are reports from Google Analytics?
- I have a Gmail account. Can I use this for Google Analytics?
- Does Etsy Web Analytics track Google AdWords?
- Will Google Analytics count visits coming from me, the seller?
- Can I use Etsy Web Analytics to track conversions through the shopping cart?
- Why are Google Analytics views different than the pageviews on Etsy view listing pages?
- Why am I not seeing any data in my tracking reports?
- If I am having problems using Google Analytics, where do I go for help?
Facebook, Google, and Etsy Expand
- How do I add a Facebook Like and Twitter Follow button to my shop?
- What are Google’s guidelines for Google Product Listing Ads?
- What are Google Product Listing Ads?
- Am I eligible for Google Product Listing Ads? How do I enroll?
- How do I share my Favorites on Facebook automatically?
- How do I share a listing with Facebook, Twitter, and Pinterest?
- Can I publish Etsy activity on my Facebook Page rather than my Facebook Profile?
- Does Etsy have a URL shortener?
- What information from my Facebook and Twitter accounts does Etsy gain access to when I connect accounts?
- How can I share the items I sell with my Facebook Page fans and Twitter followers?
- What information from my listings is used in Google Product Listing Ads and how?
- How can I protect my images?
- How do I know my items are appearing in Google Shopping?
- How do I stop automatically sharing my Favorites on Facebook?
- Can I automatically share my favorite shops or treasuries on Facebook?
- Can I opt out of Google Product Listing Ads?
Tax Reporting Expand
- What is a 1099-K form and will I receive one from Etsy?
- Will I receive a 1099-K form from both PayPal and from Etsy?
- What if I have questions about my 1099-K form?
- What do I do with the 1099-K Tax Form?
- How do I know if my 1099-K is right?
- Why does my 1099-K differ from my Etsy sales numbers?
- What do I do if my SSN or EIN is wrong?
Mobile Expand
- Can I purchase on Etsy using my mobile device?
- Do you have a mobile app?
- How do I list an item on the Etsy iPhone or iPad app?
- Can I view a shop’s feedback on the Etsy iPad app?
- Can I list an item on the Etsy iPad app?
- What personal account information can I access on the Android app?
- How do I access my favorites on the Android app?
- Which seller tools are available on the Android app? Which tools are not?
- Can I list items on Etsy's Android app?
- Can I receive sales notifications on the Android app?
- What is Flipboard? How is Etsy being featured on Flipboard?
Developers and API Expand
- What is an API?
- Does Etsy have an API?
- Where can I find applications that use the Etsy API?
- I'm a developer; how do I get access to the Etsy API?
- Can I manage the permissions I've granted to third-party applications?
- I have a technical problem with an application that uses the Etsy API. Where can I get help?
- Do I have to use the applications created with the Etsy API in order to use Etsy?
- I have a concern about a developer or application that uses the Etsy API. What should I do?
Still have questions?
-
Check the FAQs
Find an overview of popular help topics.
-
Ask in the Forums
Learn from our knowledgeable community.
-
Site Policies
Read the ins and outs of selling on Etsy.