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FAQ

Get Started

  1. How do I sign into my account?
  2. How do I add my location to my Profile?
  3. Can I close my account to start a new one?
  4. How do I get started on Etsy?
  5. How do I register for an account on Etsy?
  6. How am I represented on Etsy?
  7. Can I change my username?
  8. How do I change or remove my name from public display?
  9. How do I add a Bio to my Public Profile?
  10. What is an avatar?
  11. How do I change the email address for my Etsy account?
  12. How do I add/upload a profile picture?
  13. How do I change my Etsy language preference?
  14. How do I create my own profile picture?
  15. I can't remember my password, what should I do?
  16. How do I change the billing information?
  17. The link in the confirmation email isn't working. What now?
  18. Where is my confirmation email?
  19. How do I change my password?
  20. How do I add or change a mailing address?
  21. What is the region preference and how do I change it?
  22. How long can my username be?
  23. What if I don't want to be found when members import their email address books?
  24. How do I add my birthday to my Public Profile?
    25.

Make a Purchase

  1. How do I purchase an item on Etsy?
  2. Can I pay for my purchase with a credit card if I don't have a PayPal account?
  3. How do I pay for my item?
  4. How do I use a coupon or discount code?
  5. Why am I required to register before making a purchase?
  6. Can I purchase a site-wide Etsy gift certificate?
  7. What happened to the items in my Shopping Cart?
  8. How can I provide a shipping address in another country when I pay with PayPal?
  9. What currency is used on Etsy? How do I handle currency conversions as a shopper?
  10. Do I need a PayPal account before I check out?
  11. What if PayPal won't allow me to complete payment?
  12. How do I specify multiple shipping addresses?
  13. What is PayPal and how can I use it when purchasing items on Etsy?
  14. Can I make Etsy purchases using my mobile phone?
    15.

Shopping Features

  1. What is Treasury?
  2. What is my Circle?
  3. What are Gift Ideas for Facebook Friends?
  4. What are Favorites and Admirers?
  5. How do I manage my privacy settings for Circles and Activity Feeds?
  6. What is my Activity Feed?
  7. How does searching on Etsy work?
  8. What are Search Ads on Etsy?
  9. How do I filter mature content from Treasury?
  10. How do I find shops by location?
  11. How do I search the Treasury?
  12. How can I find my friends on Etsy?
  13. What are the different ways to shop on Etsy?
  14. Do you have a mobile app?
  15. How do I invite my friends to Etsy?
  16. How do I get a custom item made for me?
  17. What is Colors?
  18. What happens if I sign up to be notified when a seller returns from Vacation Mode?
  19. Is Etsy in another language a separate marketplace?
  20. Why do I see listings in other languages? How do I search in other languages?
  21. What are shopping pages?
  22. What are Prototypes?
  23. How do I share my registry with others?
  24. How do I create a wedding registry?
  25. What types of items can I register for?
  26. How do I add an item to my wedding registry?
  27. How do I purchase an item from someone's registry?
  28. Is my shipping address private on my registry?
  29. How do I remove an item from my registry?
  30. Can I add an Etsy gift card to my registry?
  31. An item from my shop was purchased for a registry. What should I do?
  32. What if I need to buy a gift and the registry is completely fulfilled?
  33. What does it mean if items on my registry are unavailable?
  34. How do I delete my registry?
  35. How do I manage who sees my registry?
  36. How do I specify colors, sizes, etc. for registry items?
    37.

Report a Problem

  1. I bought something and never received it. What are my options?
  2. How do I cancel a void or incomplete transaction or order?
  3. How do I report a problem with an item I received?
  4. I received a suspicious Conversation on Etsy. Is it a scam?
  5. Can I block a specific buyer from purchasing my items?
  6. Where can I find Etsy's rules?
  7. How do I contact Etsy's Support Team?
  8. How do I report a violation of Etsy's policies?
  9. What are the consequences for breaking Etsy's rules?
  10. How will I know if my shop or item listing has been flagged?
  11. I accidentally reported an item. How do I undo this?
  12. Do you take Category suggestions?
  13. What should I do if I find a listing for an item that cannot be sold on Etsy?
    14.

Communication Features

  1. How do I contact the seller about an item?
  2. What is Teams?
  3. How should I size images?
  4. How do I apply for the Team Fellowship Program?
  5. How do I join a Team?
  6. What should I post in the Etsy Forums?
  7. What is the Team Fellowship Program?
  8. What is People Search?
  9. What is a Team captain?
  10. How do I create a Team?
  11. I don't seem to be receiving any email from Etsy. What should I do?
  12. What is Etsy's blog?
  13. How do I contact a buyer or seller?
  14. How are Team Forums moderated?
  15. What are Team Forums?
  16. Will you email updates to the site?
  17. What are Team Tags?
  18. Can the members of a Team have a shop together?
  19. Why are my Conversations disabled?
  20. What is a Team leader?
  21. What are the Online Labs and Livestream?
  22. What are the Forums?
    23.

Feedback

  1. How do I leave feedback?
  2. What is Kiss and Make Up? How does it work?
  3. Can I delete or edit feedback?
  4. When should I leave feedback?
  5. What can I do if I've left negative feedback by mistake?
  6. How do I keep my purchases private?
  7. What can I do if I've received abusive negative feedback?
  8. How can someone with negative or neutral feedback still have a 100% positive score?
  9. Why can't I leave feedback for a transaction?
  10. What can I do if I've left feedback for the wrong person?
    11.

Video Tutorials

  1. How do I add/upload a profile picture? (video tutorial)
  2. How can I find a seller by their shop name? (video tutorial)
  3. How do I contact the seller about an item? (video tutorial)
  4. How do I close my Etsy account? (video tutorial)
  5. How do I change the email address for my Etsy account? (video tutorial)
  6. How do I view my bill? (video tutorial)
    7.

Shop Stats

  1. What is Shop Stats?
  2. Does it count as a view if I view my own shop?
  3. Why are my views and traffic sources in Shop Stats different than Google Analytics?
  4. How far back in time can I view Shop Stats data?
  5. Why isn't the number of favorites in my Activity Feed the same as in Shop Stats?
  6. Why is "Not Provided" showing up as a keyword in Shop Stats?
  7. Why can't I always view the landing pages for search keywords?
    8.

Facebook, Google, and Etsy

  1. How can I ensure my Etsy items appear on Google Product Search?
  2. How do I connect my Etsy account to my Facebook and Twitter accounts?
  3. How do shops qualify to receive access to Google Product Search Syndication?
  4. What is Google Product Search Syndication?
  5. Can I publish Etsy activity on my Facebook Page rather than my Facebook Profile?
  6. How do I share a listing with Facebook, Twitter, and Pinterest?
  7. How do I use Etsy's URL shortener?
  8. How do I get a Facebook Like button and a Twitter Follow button for my shop?
  9. How can I share my shop items with my Facebook Page fans and Twitter followers?
  10. Which Google Product Search attributes does Etsy support?
  11. What information from my Facebook and Twitter accounts does Etsy gain access to when I connect accounts?
  12. How can I protect my copyrighted images when they are shared on social sites?
    13.

Developers and API

  1. What is an API?
  2. What can you do with the Etsy API?
  3. Does Etsy have an API?
  4. Where can I find applications that use the Etsy API?
  5. I'm a developer; how do I get access to the Etsy API?
  6. Can I manage the permissions I've granted to third-party applications?
  7. I have a technical problem with an application that uses the Etsy API. Where can I get help?
  8. I have a concern about a developer or application that uses the Etsy API. What should I do?
  9. Do I have to use the applications created with the Etsy API in order to use Etsy?
    10.

Open a Shop

  1. How do I set up my shop?
  2. How do I become a seller on Etsy?
  3. How do I create and add a banner to my shop?
  4. What should I know about copyright and protecting my work?
  5. How do I create shop sections and add items to my sections?
  6. Can I use a debit card or PayPal to become an Etsy seller?
  7. What is the Shop Title?
  8. What is the Message to Buyers?
  9. Can I have more than one account and/or shop?
  10. How do I feature items in my shop?
  11. What is the Shop Announcement?
  12. Can I customize my shop?
  13. Who can be a seller?
  14. How do I see the public view of my shop?
  15. Can kids have Etsy shops?
  16. Can people outside the US have shops on Etsy?
  17. Can more than one person operate a shop?
  18. What are shop sections?
  19. Why does my shop banner look wrong/fuzzy/pixelated/stretched?
  20. Are the item listings I feature in my shop related to the handpicked items on Etsy's home page?
    21.

Create and Edit Listings

  1. What items can I sell on Etsy?
  2. How do I list an item?
  3. How can I list a made-to-order, custom item in my shop?
  4. Can I change the order of my listings in my shop?
  5. What dimensions should my uploaded photo be?
  6. How do I edit an item listing?
  7. How do I find the listing ID number for my item listing?
  8. How do I create a listing reserved for a specific buyer?
  9. I'm having trouble uploading pictures for my item listing. Help?
  10. How will the changes to quantity billing on May 21 affect my shop fees?
  11. How do I copy a listing?
  12. What is an item title?
  13. What will the web address for my item listing look like?
  14. How can I optimize my listings for relevancy?
  15. What items can't I sell on Etsy?
  16. What are tags?
  17. How do I renew a sold item listing?
  18. What size (dimensions) are the thumbnails and gallery images?
  19. How do I list in multiple languages?
  20. Can I sell food or other edible items on Etsy?
  21. Any advice for helping me improve my product photography?
  22. How do I renew an active listing?
  23. My listing disappeared. Where is it?
  24. What are materials?
  25. What if I have multiple sizes/variations of the same item?
  26. How do I make a listing inactive?
  27. I sold an item in person at a craft show — can I mark it as sold on Etsy?
  28. When does an item listing expire?
  29. How do I renew an expired listing?
  30. How do I delete a listing?
  31. Are watermarks acceptable on my photos?
  32. Why do my thumbnail images keep getting cut off or misaligned?
  33. Why are my item photos centered in a gray box?
  34. Why does a sold item say "no longer available" and have no photos?
  35. What is an item listing?
  36. What happens when I add or renew a listing after I rearranged my shop?
  37. Can I edit an item listing while it's featured on the home page?
  38. Can I list exclusively in another language?
    39.

Seller Features

  1. How do I create a coupon code for my shop?
  2. How does the Showcase work?
  3. How can I promote my Facebook page on my Etsy Shop?
  4. What is an Etsy Mini? How do I make one?
  5. How do I change my shop name?
  6. Do I need to collect sales tax as an Etsy seller?
  7. How do I participate in Search Ads?
  8. What is a Secret Admirer?
  9. What are “keywords” for Search Ads?
  10. How can I indicate that I fulfilled an order and notify my buyer that the order has shipped?
  11. Can I download my listing information?
  12. Is there a widget I can add to my blog or personal web site to promote my Etsy shop?
  13. How do I close a non-delivery case filed against my shop?
  14. Help! I need ideas for promoting my shop; got any suggestions?
  15. What kinds of RSS feeds does Etsy offer?
  16. Can I buy advertising space on Etsy?
  17. I need help improving my shop; do you have any tips?
  18. Can I download a spreadsheet of my sold transactions for my records?
  19. How should I determine my budget for Search Ads?
  20. How do I find my recently listed item on Etsy?
  21. Where can I find information about an order in my shop?
  22. How do I know if my Search Ads are working?
  23. How do I edit my Search Ads preferences?
  24. Can I list in another language? How?
    25.

Shop Bill

  1. What are the fees for selling on Etsy?
  2. Is there a fee to get started (open a shop)?
  3. How am I billed for fees associated with selling?
  4. Is there a fee for editing an item listing?
  5. Is there a minimum amount I must owe Etsy before I can pay my bill?
  6. How do I pay my bill?
  7. Is Etsy charging me $0.01 USD to test my card?
  8. Etsy says my payment is "Pending." Why? How long will it remain pending?
  9. Why is my card declined when I pay my Etsy bill?
  10. How does billing work?
  11. What if I have a question about my specific bill?
  12. I got a notice that my credit card is expired, but it's not. What do I do?
  13. What happens if I don't pay my bill on time?
  14. When can I make a payment on my bill?
    15.

Collect Payments

  1. How do I open a PayPal account?
  2. How can I collect sales tax?
  3. How do I choose my accepted forms of payment?
  4. How does PayPal work on Etsy?
  5. What happens after I sell an item?
  6. When and how do I get paid by the buyer?
  7. How do I send a PayPal invoice directly to my buyer?
  8. How do I accept bank transfers for payment?
  9. How do I invoice a buyer?
  10. I received an email saying I need to update a PayPal setting to receive payments. What should I do?
  11. I made a sale, but the money doesn't show up in my PayPal account. What happened?
  12. Can I trade items with other sellers?
  13. Can I donate proceeds from my shop to a charitable cause?
  14. What is PayPal™?
  15. Why did I receive an email about "IPN notification" from PayPal?
  16. Why am I getting an error about "encrypted payments" on PayPal?
    17.

Shop Settings

  1. What are Shipping Profiles?
  2. How do I put my shop on hold while I am sick or on vacation?
  3. How do I close my shop?
  4. What are Shop Policies?
  5. How do I charge for shipping more than one item in my shop?
  6. How do I close my Etsy account?
  7. Can I list items in my preferred currency?
  8. What does the option to "Ship to Everywhere Else" mean?
  9. Can I re-open my shop if I've closed it?
  10. What is the difference between using Regional Shipping and Country Specific Shipping?
  11. What will my listings look like when my shop is in Vacation Mode?
  12. What is Regional Shipping?
  13. Are my shop sections related to Etsy's Categories?
  14. How do I remove a destination from my shipping information on a listing or Shipping Profile?
  15. What if I don't want people to know when I return from Vacation Mode?
  16. My username is plural, can I remove the 's from my username on my shop pages?
  17. Do a seller's Shop Policies override Etsy's site-wide policies?
  18. Is my shop language the same thing as my Etsy language preference setting?
    19.

About Etsy

  1. DOs and DON'Ts
  2. How to Contact Etsy
  3. Terms of Use
  4. Privacy Policy - Highlights
  5. Fees Policy
  6. Copyright and Intellectual Property Policy
  7. Etsy's Trademark Guidelines
  8. What does the word Etsy mean?
  9. Privacy Policy
  10. Direct Checkout Terms of Use
  11. What is Etsy?
  12. How is "Etsy" pronounced?
  13. Does Etsy offer help in other languages?
  14. Trademark Guidelines - Examples
  15. Which web browsers work best with Etsy?
  16. Can I work for Etsy?
  17. Is Etsy available in other languages?
  18. Trademark Guidelines - Apply
  19. What are the Etsy Labs? Can I visit?
  20. What does admin mean?
  21. Where can I read more about Etsy?
  22. How do I disclose security vulnerabilities responsibly?
    23.

Web Analytics

  1. How do I enable JavaScript?
  2. What is Web Analytics?
  3. How do I improve my shop's Search Engine Optimization (SEO)?
  4. Google Analytics tells me to paste javascript code on my web pages. How do I do this?
  5. Where do I find my tracking ID?
  6. I already have a Google Analytics account for my other website. How do I add my Etsy shop?
  7. I would like to get Google Analytics for my website too. Can Etsy help me with that?
  8. How accurate are reports from Google Analytics?
  9. Why are Google Analytics views different than the pageviews on Etsy view listing pages?
  10. Will Google Analytics count visits coming from me, the seller?
  11. Does Etsy Web Analytics track Google AdWords?
  12. I have a Gmail account. Can I use this for Google Analytics?
  13. Can I use Etsy Web Analytics to track conversions through the shopping cart?
  14. Why am I not seeing any data in my tracking reports?
  15. If I am having problems using Google Analytics, where do I go for help?
    16.

Featured on Etsy

  1. How are handpicked items chosen for the Etsy home page?
  2. How do I become a Featured Seller on the home page?
  3. How long do handpicked items remain on the home page?
  4. How long is the Featured Seller on the home page?
  5. My Treasury list was promoted to the home page! If I edit my Treasury list, will the home page change, too?
  6. What happens if an item listing on the home page sells out?
  7. Where can I read previous Featured Seller profiles?
    8.

Direct Checkout

  1. Are there any fees for direct checkout?
  2. Will Etsy report my direct checkout sales to the IRS?
  3. What is direct checkout?
  4. When do funds become available for direct checkout payments?
  5. As a seller, how do I protect myself against disputed transactions?
  6. How do I purchase an item using direct checkout?
  7. Why can’t I sign up for direct checkout?
  8. Why do I have to wait three days before I can deposit funds?
  9. How do I issue a refund to a buyer with direct checkout?
  10. How do I receive funds from orders made through direct checkout?
  11. What is a Shop Payment Account?
  12. How do I print shipping labels for direct checkout orders?
  13. Why aren't my direct checkout payments showing up in my PayPal account?
  14. Can I cancel my order - it hasnt arrived yet?
  15. Is a payment processing fee the same as a transaction fee?
  16. Can Etsy issue refunds to buyers on my behalf?
  17. What information is required to sign up for direct checkout?
  18. Can I check out directly with a credit card?
  19. What cards can I use on Etsy through direct checkout?
  20. Can I cancel a direct checkout transaction?
  21. How do I update my credit card?
  22. Is direct checkout a secure payment method?
  23. Why do I have to put my bank account on file?
  24. Does Etsy require credit checks to sign up for direct checkout?
  25. How can I remove direct checkout from my payment methods?
  26. Why was my direct checkout order submitted and then declined?
  27. Why is my card being declined during direct checkout?
  28. Can I use my credit card through Etsy if I am outside the US?
  29. How do I change my bank account information on file?
  30. Can I use my saved credit card to buy other items on Etsy?
  31. Does direct checkout work on mobile?
  32. Why aren't all my payments showing up in my Shop Payment Account?
  33. Why does my credit card have to be up-to-date?
  34. When will I get my refund for a purchase made using direct checkout?
  35. Why am I being asked personal questions while signing up for direct checkout?
    36.

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