FAQ
How does the feedback score work?
The feedback score is the cumulative total of all positives (+1) and negatives (-1) you receive. Neutral feedback does not effect the user's rating number; it is neither positive or negative. The feedback score rounds up to the closest whole number, so it is possible for a member to have a 100% positive rating, but still have negative or neutral feedback.
How does batch feedback work?
Batch feedback allows you to submit multiple feedback entries at the same time. To use this feature, go to Your Etsy > Feedback > Items Awaiting Feedback and click the batch feedback tool link. The page will change to show a single Submit Batch Feedback button below the list of items awaiting feedback.
Select a rating and add an optional comment for each item. Feedback will only be submitted for items if you select a positive/neutral/negative rating. You do not have to submit feedback for every item on the page at the same time. To submit the feedback entries, simply click the Submit Batch Feedback button at the bottom.
You will not be able to add an appreciation photo when submitting batch feedback, but you can add the images later individually. If you leave a positive rating, you may add your appreciation photo by clicking the Completed Feedback tab and viewing "Left for others."
How can I add an appreciation photo after feedback was submitted?
Since you cannot submit appreciation photos when using the batch feedback tool, Etsy will allow you to add a photo later for positive feedback entries you've left for others.
Go to Your Etsy > Feedback > Completed Feedback, and then choose the "Left for Others" option. Click the "Add Image" link next to the positive feedback you've left for a specific item. On the next page, use the browse button to locate the image file on your computer and click Submit to add it. Images may be in gif, jpeg, or png format. You can only add one appreciation photo per item.
When should I leave feedback?
The best time to leave feedback is after the transaction is complete. If you are a seller, you may leave feedback after you have received payment, once you have shipped the item, or once the buyer has received it. A buyer should leave feedback after they receive the item. The ability to leave feedback will expire 90 days after the transaction date.
What sort of comment should I leave in feedback?
Your comment may include information about the transaction with the other party and about the item itself.
Can I delete or edit feedback?
Feedback can be changed by using our Kiss and Make Up feature. This feature only applies to negative or neutral feedback and requires both parties involved to agree to change the feedback to positive.
There are a few other circumstances in which Etsy will remove feedback entries. Please see the
DOs & DON'Ts of Etsy > Feedback for more details.
I can't leave feedback for a transaction. What happened?
You have 90 days from the transaction date to leave feedback. After 90 days, the ability to leave feedback expires.
Also, if the transaction was canceled by the seller, the ability to leave feedback is removed.