Your jewelry has been oxidized to bring out the detail of the charm so it is not recommended that you use any silver creams or dips to clean it. Simply clean with warm soapy water and buff with a soft polishing cloth until you're happy with the look. Store your jewelry in a resealable plastic bag to delay tarnishing and prevent scratches when not in use. We do not recommend wearing your jewelry in the ocean, pools or hot tubs.

We sell polishing pads in our shop. We highly recommend these little pads for restoring the luster to your jewelry and removing any tarnish that has built up - they really do the job!

https://www.etsy.com/listing/204078350/polishing-pad-for-wax-seal-charms-and?ref=shop_home_active_1

Did you know that in most cases we use the actual antique wax seal to create your jewelry?

Wax seals are typically small so be sure to read each listing as it includes the measurements of the wax seal charm, please take the time to read the listing carefully so you're not disappointed or surprised when you receive your jewelry!

A meaning card is included with each wax seal that explains the seals origins and heraldic meaning / symbolism. They are beautifully packaged in our signature red wax seal box and ready for gifting.

Please visit our shop Announcement page where you will find updates to production times. Most orders shipped within 3-5 business days of purchase. Although this may change during holidays, or high production times. You can always check our shop announcement to see our current lead time!

Expedited shipping is available for orders within the US only. This only ensures next day shipping- and does not move up production time.

*We are not responsible for items shipped to the wrong address or damaged by the post office in transit. If your item says delivered and you did not receive it, please contact your local USPS office immediately so they may begin to locate it.

Packages include tracking and insurance and can be tracked in most countries postal systems. If in the rare occasion that your package does go missing, please contact me so that I may file a claim with the postal system:
after 21 days for domestic packages
after 45 days for an international package
*This is USPS official policy on filing claims, not mine.
I will refund your purchase plus the shipping once the insurance claim has been processed.

*We are not responsible for items shipped to the wrong address or damaged by the post office in transit. If your item says delivered and you did not receive it, please contact your local USPS office immediately so they may begin to locate it. If your package is stolen, contact your police dept.

We believe in extraordinary customer service and want you to be happy with your purchase. If for any reason you are not happy with your purchase please contact us within 7 days of receiving your order to make arrangements for a return or exchange.
1. Return unworn items in original packaging
2. Include full name and order number
We do not reimburse for return shipping fees. Exchanges incur additional shipping charges.

Take the time to READ the item's description, yeah, they can be long but it avoids disappointment on your end when you receive a piece that's smaller then you imagined!

If your package is returned to us as undeliverable for any reason, we'll let you know once we have it back in our studio. We'll advise you of the cost to reship your package and put a listing up on Etsy for you to purchase. We pay for shipping once and are not responsible for mistakes or oversights you make at checkout. Thanks for understanding.