Invitation proof standard turn around time is up to 72 hours from the time of purchase and receipt of all necessary order details. Production time is in addition to design time.

Do you accept returns, exchanges or alterations after delivery?
Due to the custom nature of the item we do not accept returns, exchanges or requests for alterations after delivery.

Included in your purchase is the party specific wording customization. Any further layout changes will incur additional fees (examples: size, font, color, placement, additional graphics). Blank invitations are not available.

File resizing is not considered a change included with purchase. It takes a great deal of time to resize files. The fee to resize is $8

Please note, we keep your order on file for 4 weeks from the date of purchase. Then they are deleted from our service. If changes are needed to your file after that time, you will need to repurchase the item.

What if my item is returned to the sender/seller after it's shipped?
If a customer's order is returned to the sender/seller the customer is responsible for paying for re-shipment.

What if my package is delayed/lost in transit or stolen?
Simply Social Designs is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen - all circumstances which are beyond our control. Once your item is handed over to the carrier it is their responsibility to deliver the item - please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft you may obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police.

****USPS SCANNING DELAYS & MISSING SCANS NOTIFICATION****
The majority of packages that are dropped off at USPS in our area are not being automatically given an acceptance scan, due to current conditions at USPS. Please be assured, if you received an email notification from Etsy with shipping information, your package was delivered to the post office.

****SIGNIFICANT SHIPPING DELAYS NOTICE****
Due to the current Pandemic of COVID-19, there are significant shipping delays happening in many places at this time. Your package may appear as "Pre-Transit" or "In-Transit" for some time, even after it was personally dropped off at USPS. Unfortunately, we are not able to refund any orders for delays or lost packages caused by any shipping carrier.

All of the invitations in our shop are created using graphics and
printed on cardstock. We do not tie, glue or attach any embellishments of any kind onto the card stock.

DELAYED SHIPMENTS – While USPS is still the most economical and preferred way to ship, delayed and lost packages have been on the rise. Mail is taking 10-50% longer to arrive. Please be patient. If you are in a hurry it is recommended that you upgrade shipping at checkout.

PLEASE MAKE SURE YOUR SHIPPING ADDRESS IS CORRECT AT THE TIME OF PURCHASE! Simply Social Designs is not responsible for non-delivery due to an incorrect shipping address. If you provide an incorrect shipping address and the package is returned to Simply Social Designs we'll be happy to reship it to the correct address, at your expense. If it isn't returned to Simply Social Designs you will need to order again, at your expense, with the correct address.