We ship globally and offer Free Worldwide Shipping on all orders, to your door.

Paid shipping options are also available, see below.

All countries are shipped on DDP (delivery duty paid) basis, so taxes and duties are included in the final price and you will receive the package at your door, you will not need to clear it from customs.

For UAE: packages from foreign origin must be picked up in person from the central post office.

We can also deliver to PO boxes, but please make sure your PO box can accept packages of this size, otherwise your package may be returned.

We strongly advise you to follow your online tracking information for detailed updates, so you will know when your package arrives at your post office.

All items are packaged in recyclable plastic, that protects from dirt, water and punctures.

Please inspect your package upon arrival and do not accept it if damaged. This way the package will be returned to us and we will make and send you a new one. If you accept a package that is damaged, we won't be able to compensate you.


FREE SHIPPING – terms & transit times

Price:
Free to any part of the world

Carrier:
Bulgarian Post in cooperation with the national posts in your country, i.e. USPS in the USA, Canada Post, Parcel Force in the UK, Australia Post, etc. – all of them are 100% reliable with no lost packages out of the thousands we have sent so far using them.

Terms of delivery:
Registered mail, signature is required upon delivery. If you are not home at time of delivery, the package will be treated per your national post’s policies. In most cases, such as USA, Canada, Australia, UK, you will be left a note to pick up your package from your local post office or call them to re-schedule delivery in a suitable time.

Transit times (approximate, not guaranteed):
USA mainland – 3 weeks
USA (Hawaii, AK) – 4 weeks
Canada - 3 weeks
Australia - 3 weeks
Asia – 3 weeks
South America – 3-4 weeks
European Union - 2 weeks


PRIORITY SHIPPING – terms & transit times

Price:
Available at checkout

Carrier:
EMS in cooperation with the national posts in your country, i.e. USPS in the USA, Canada Post, Parcel Force in the UK, Australia Post, etc.

Terms of delivery:
Phone number required for shipping. Registered mail, signature is required upon delivery. If you are not home at time of delivery, the package will be treated per your national post’s policies. In most cases, such as USA, Canada, Australia, UK, you will be left a note to pick up your package from your local post office or call them to re-schedule delivery in a suitable time.

Transit times (approximate, not guaranteed):
USA mainland - 2 weeks
USA (Hawaii) - 2-3 weeks
Canada - 2 weeks
Australia - 2 weeks
Asia – 2 weeks
South America – 2 weeks
European Union - 1 week


EXPRESS 3-DAY SHIPPING – terms & transit times

Price:
Please use the designated Express 3-day Upgrade listing in our shop or Send us a message for an estimation of the shipping cost.

Carrier: DHL

Terms of delivery:
Phone number is required to ship. Packages are delivered to your door and a signature is required to accept them.

Transit times (guaranteed):
Worldwide - 3 Business days


TRACKING

We will send you a tracking number as soon as we dispatch your order. Please keep an eye on the tracking link using www.track-trace.com or at your national post’s website:

USA: www.usps.com
Canada: www.canadapost.ca
Australia: https://auspost.com.au/
UK: www.parcelforce.com

Status updates for Free and Priority shipping are only available once the package enters customs in your country.


LOST OR DELAYED PACKAGES

National postal service is very reliable in all parts of the world and lost packages are extremely rare, in our experience of sending thousands of packages to over 40 countries, including USA, Canada, Australia, UK, EU.

If a package is lost, we will send a replacement for free.

You may contact us if your package has not entered your country in more than 1 month. We cannot speed up the delivery, but we can issue an official query to the post to try to locate the package.

MAKE TIME
Once we receive full payment, we will need a few days to create your items. All of our items are made by hand and specially for you. We keep no stock and we do not resell returned items.

STANDARD ORDERS
Smaller items take us 4-6 business days to create and larger items 7-10 business days.
Depending on current workload, make time could vary by a few days.

RUSH ORDERS
We can prioritize your order for completion within 3 business days.
Please contact us and we will send you a link to place your rush order.
Rush fee: 25% of the product price.


ZERO WASTE MISSION
For us, this policy has two major aspects. On one hand, there is the end product which has a certain lifespan and at some point, it will definitely become waste as nothing lasts forever. On another hand, there is the process of creation and the inevitable waste that is created during it.

Many chemicals used in the production of most mattresses have a harmful impact. During manufacture, some affect the health of factory workers, and others are discharged into eco-systems around the plant. Most discarded mattresses are dumped into landfills or incinerated, introducing whatever toxins they contain into the water and the air.

According to The International Sleep Products Association, 10.8 years is the average life of a mattress and box spring. There are 312 million people in the U.S. today. Together, these numbers mean that around 48 million mattresses and/or box springs are sent to landfills every year. These estimates do not include units from hotels or dormitories, which are replaced more frequently.

Having that in mind, investing in a natural wool-filled mattress that is made out of biodegradable materials is a very beneficial decision both your home environment and the planet. The other bonus point of mattresses made from natural materials is that they are 5 times more durable than the ones made out of synthetic materials. Wool mattresses should last you 50 years or even more years depending on how you care for them.

Mattress recycling

If you want to recycle your mattress check Earth911.org to see if there is a local recycling facility near you. Some facilities have community drop off points or will come to pick up your bed for a small fee. You could also resell or donate a mattress that is still in decent shape.

Fabric scraps

The other aspect that causes pollution of our planet is the creation of the product itself. Working with synthetic materials is also a way to introduce dangerous chemicals and toxins in the environment. Also, in each process, there is leftover material. We use quality natural materials and we try to minimize the leftovers by optimizing our process. Pieces of fabric that are left over from the process are either donated to ISE – Initiative for Social Empowerment where they are turned into beautiful aroma dolls and bags or sold to other artisans through here. This way we show accountability for our impact on the planet as well as support a good cause.

We use the larger remaining pieces from cuts to create affordably priced mattresses. We simply stitch a few pieces in neat parallel lines to form each surface of the mattress. Since the pieces are leftovers from other cuts, we have decided to not charge for the fabric, allowing us to reduce the price of the mattresses made from fabric pieces, thus adding a more affordable option for our customers.

Packaging

We also try to minimize the waste created throughout the packaging process. Since we ship worldwide it’s very important to have the items well wrapped and safe from any moisture or other possible dangers. Given the specifics of this shipping, the options for packaging materials are not that many. Though we always research new technologies and ways to reduce our imprint. Currently, the foils we use are 100% recyclable and the bags we create are re-usable.