We are not responsible for lost or stolen packages after they have shipped. We are not responsible for post office delays in shipping due to holidays, incorrect addresses, and other delays.

Please keep in mind that we are unable to accept any returns of altered items. Examples of altered items are bead strands that have had their string or wire cut and removed, restrung beads, and damage after the item is received by buyer.

Please include your order number in your return, so we can process your refund promptly.

For returns that result in the original purchase less than $35 but received free shipping, we'll deduct $3.99 from the refund total to cover our initial shipping cost.

Thank you for your understanding and helping us continue to offer you quality products at the most affordable prices.

- Most of our beads have the standard 1mm drill hole with the exceptions of micro-cut beads smaller than 4mm. Please allow +-.2mm difference. All of our pearl strands come with the standard .75mm drill. Please notice we can't guarantee the drill size for our beads. The size is only for reference only. If you're not flexible with drill size, please contact us prior to your purchase as we don't accept returns for cut/altered items.

- Simply put, it's impossible to make perfect beads out of natural stones. Please expect imperfections and color/size variations. This is just the nature of the bead industry. Please examine your purchase carefully before you cut/use them as we don't accept returns for cut/altered items.

We sell our products by the strand, not by the number of beads. The following chart is for reference only. It's for traditional round-shaped beads strung continuously without spacer beads or knots in between.

2mm in diameter- about 195pcs/strand
3mm in diameter- about 130pcs/strand
4mm in diameter- about 96pcs/strand
6mm in diameter- about 68pcs/strand
8mm in diameter- about 48pcs/strand
10mm in diameter- about 38pcs/strand
12mm in diameter- about 33pcs/strand
14mm in diameter-about 28pcs/strand
16mm in diameter-about 25pcs/strand
18mm in diameter-about 22pcs/strand
20mm in diameter-about 20pcs/strand

Since opening our shop we have chosen not to print packing lists, so we can do our part to save resources and protect our environment.

Recently we have had a few requests to include packing lists. In order to provide the best customer service while still being waste conscious, we would like to offer the option to request a printed packing list for your order.

Please simply add a note in your order that says “Packing List” and we will include one with your order. If there is no note, we will not provide one and send the order as usual. Thank you.

Your satisfaction is our ultimate goal. Please feel free to email us your feedback, suggestions, questions, comments and how much you love your purchase and everything else.

If you fall in love with these beads and need more than listed, please contact us. We usually carry additional inventory for all our listings.

Please use Etsy's message system to contact us. This is the quickest way to get hold of us. We respond to most of our etsy messages within hours.