-=:: OUR GUARANTEE ::=-
As ALWAYS, your item will be replaced at NO CHARGE, if WE make a mistake.
Because most of our sales offer us short lead-times, an INSURED package may not be the best option in case an item arrives damaged. Due to customer demand, we now offer a 100% REPLACEMENT GUARANTEE on ALL items, for DAMAGE or BREAKAGE ONLY.
Any items not delivered due to Loss-In-Transit will NOT be covered, and you must file for a chargeback with your credit card company.
Upon receipt of your eMail notification to us at (email@example.com), a damaged item will qualify for an IMMEDIATE ONE-TIME REPLACEMENT of the item(s), INCLUDING POSTAGE, at no charge.
IMPORTANT NOTE: Claims made for ANY reason will be considered or honored ONLY if we are contacted within 24 hours after the arrival of your package. Prudence and fair-play dictates that the recipient is responsible for inspecting the package contents in this timely manner, to allow us sufficient response time to address any problems. Please consider this policy if you intend to have your item shipped to an alternate address where you will not be available to personally inspect the contents.
I~M~P~O~R~T~A~N~T: I ship to the address that appears on your PayPal payment ONLY. Please be sure your shipping address is correct BEFORE submitting payment. There will be NO replacement guarantee for items lost in transit deemed as 'Undeliverable', or 'Incorrect Address'.
Easily add your own embellishments, such as colored water, crystals, beads, etc., for truly a one-of-a-kind effect!
Complete Candle Includes ONLY-- Clear Glass Candle Vase, and White OR Ivory Floating Candle-- White is default, if Ivory is not requested.
Please feel free to contact us with any questions or requests BEFORE you buy!
The first names of the bride and groom (or monogram) and the wedding date will be etched on the glass Candle Vase. Your choice of 15 fonts!
The Unity Candle Vase is approximately 3-1/2 inches in diameter, and 10 inches tall.
This item is shipped Priority mail.
It is IMPORTANT that YOU send US your personalization info (outlined below) either via email, Etsy messages, or the note to seller section in PayPal. If no personalization is sent, it WILL slow down your order process.
Thank You, and may the rest of your life be filled with Wedded Bliss!
After purchase, please contact us with the following information:
1. The FIRST NAMES of the Bride and Groom.
2. The DATE of your special day. You can specify the FORMAT to be English style (Month, Day, Year) or Numerical style (MM-DD-YYYY).
3. The FONT of your choice. (See font selections picture) - the default of Park Avenue will be used if no choice is given.
4. Candle COLOR - White is default, Ivory also available.