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Custom TOMS shoes are made-to-order, so once I receive payment, I order the shoes and begin customization once I receive them. These orders are currently taking 2-3 weeks to complete. There are no refunds on custom orders, unless there's a giant oops on my part.
And if you're unfamiliar with TOMS, I'm happy to share a short blurb about this amazing company. I love their story! For each pair of shoes that they sell, they give a pair to a person in need. Go to toms.com to find out more, and also have sizing questions answered under "FAQ's".
Shipping cost covers what I pay TOMS to ship them to me, plus what I pay to ship them to you. Turnaround time is typically 2-3 weeks.
Have any questions?
Contact the shop owner.
