Pendants in my shop are made from stainless steel making them silver in color. Each pendant is wire brushed for a one of a kind shine all your own, no two can ever be the same.
Heart location (state pendants):
If you are looking at a state pendant and would like the heart moved elsewhere there is a $5 reprogramming fee. Just leave the name of the city in the notes to seller at check out and I will contact you about paying the reprogramming fee.
You may also choose not to have a heart at all; this service also has the $5 reprogramming fee attached to it. You may just leave instructions to remove the heart in the notes to seller and I will contact you about paying the reprogramming fee.
More questions on this? See the FAQ below.
Chain:
I do not manufacture the chain so I have limited information on it but I do know that all of my chains are coated brass and are led and nickel free. Each listing will come with a chain that is similar in style (not necessarily length) to the one shown in Etsy photos. If you do not want a chain with your order please contact me before ordering.
The length of the chain can be customized, please specify length preference by selecting one of the options under size drop down menu on the left hand side of this listing or in your cart. If the length you’d like is not shown please specify the length in the notes to seller, any note will override the drop down menu chose option. Lengths up to 24 inches are free, if you would like longer it will be $1 for every 6 inches after that.
If you are buying this listing through the Etsy app for Iphone you will not be able to use drop down menus. Please leave length desired in the notes to seller or log on from a computer to purchase. If you do not leave a note you’ll be given a chain 16-18 inches in length, depending on availability.
Keepsake bag:
I make keepsake bags from scrap fabric left from my non-Etsy projects so keep in mind that most keepsake bags have some sort of print on them and are not solid colors. You’re welcome to pick your color preference by selecting the color on the right side of the listing or in your cart. I will do my best to get you what you like but I cannot guarantee I’ll have it in stock, in which case you will receive what is available closest to it in the rainbow- ROYGBV- and in stock.
95% of the time I have keepsake bags in stock however, there are times when I have not made other fabric projects and therefore have no keepsake bags. If I have no keepsake bags there will be an announcement on the shop page letting buyers know ahead for time. There is no charge for receiving a keepsake bag which means there is no discount for me being out of them.
If you are buying this listing through the Etsy app for Iphone you will not be able to use drop down menus. Please leave color desired in the notes to seller or log on from a computer to purchase. If you leave no note you’ll be given a random bag, depending on availability.
Shipping (within United States):
Most items ship within 7-10 days and customized items can take 10-14 days before they ship. If you need it immediately please message me beforehand. When your order ships it will be marked as shipped via Etsy.
As of January 25th, 2013 all purchases will be shipped via USPS First-Class Mail which takes 5-7 business days for most places within the continental United States at a cost of $2.07 for a first class parcel and $.90 for tracking number. Each package within the United States will come with a tracking number unless requested otherwise. If it turns out you've over paid for shipping by $.50 or more you will be refunded the difference.
If the tracking number you’re provided is incorrect please contact me, I may have just fat fingered it and I can probably dig it up in a few days.
Priority Shipping (optional, US only):
If you would like your package sent priority it is an additional charge of $5 and will come with a shipping number. Priority mail usually takes 2-3 business days. (United States only, international packages are not eligible for priority shipping at this rate)
Express Shipping (optional, US only):
If you would like your package sent express mail it is an additional charge of $20 and will come with a shipping number. Priority mail takes 1-2 business days but is usually “next day” shipping meaning: your package will be due to arrive before noon or 3pm, depending on the area code, the next day or the USPS refunds the shipping to me- the shipper- and I will in turn refund you if it does not arrive by the prescribed time, according to the USPS quote. You will need to contact me prior to placing your order to see if this option is available as I am not always able to ship the same or the next day as this would require. (United States only, international packages are not eligible for priority shipping at this rate)
Delayed Shipping:
If there is an expected extra delay in orders there will be an announcement on the shop page.
International Shipping:
Most items ship within 7-10 days and customized items can take 10-14 days before they ship. If you need it sent immediately please message me beforehand. When your order ships it will be marked as shipped via Etsy.
As of January 25th, 2013 all purchases will be shipped via USPS First-Class Mail which takes 2-5 weeks for most English speaking countries. Each package will come with a customs tracking number which allows *limited* tracking information up until the package leaves United States’ soil. Once it has entered the hands of officials in your own country there may be little to no tracking information available. Most international packages ship for $3 USD or more. If it turns out you've over paid for shipping by $.50 or more you will be refunded the difference. International packages are not eligible for priority shipping, express shipping or shipping insurance at this time.
Your Shipping Address:
All items are shipped to your Etsy shipping address. It is NOT the responsibility of the seller to send a second package because the buyer did not have the correct address. Additionally your address is copied verbatim of how you provide it to Etsy so don’t forget to capitalize.
NOTES TO SELLER:
This is what your notes to seller should look like-
LENGTH OF CHAIN, COLOR OF KEEPSAKE BAG, NAME OF CITY FOR HEART LOCATION (this option is a +$5 charge), PRIORITY SHIPPING (this option is a +$5 charge) or EXPRESS SHIPPING (this option is a +$20 charge), ADDRESS TO WHICH YOU’D LIKE YOUR PURCHASE SENT (if different than your Etsy shipping address- i.e. a gift)
_________________________________________________________________________
Frequently asked questions or FAQ
But my friend ordered a state pendant and they moved the heart and paid the reprogramming fee already, why do I have to pay the fee too?
Our laser is pretty old when it comes to the laser world, and the AutoCad program is pretty darn big. The laser can only store a finite amount of information and for that reason we only keep the program of the pendant shown, in the photo, in the laser’s memory. Each time someone new orders the heart moved we have to fix the program a little which the laser only uses until it is shut down at which time it reverts to the original program.
Can I have my state pendant without a heart?
Yes, there is a $5 reprogramming fee for this service.
Can I have my pendant a different size than shown in the listing?
You’ll need to contact me to see if the pendant can be made smaller; there will be a reprogramming fee that can range $10-$20.
Can I get my pendant in another color?
At this time all the pendants in my shop are made from stainless steel which is silver in color; however stainless steel reacts well to spray paint which is labeled acceptable for metals. This is something that I do not offer but once you’ve received your order you’re more than welcome to do what you like with it. Pendants that have been altered in any way will not applicable for return or exchange.
Do you engrave on pendants?
I have horrible handwriting! I’d hate to find out what my engraving skills would do to metal. I have referred quite a few customers to a popular mall store called Things Remembered, they engrave and it’s not super expensive either.
My order is a gift; will it come with a receipt?
Etsy provides an electronic receipt and therefore no paper receipt will be shipped with your order. You can access your receipt by clicking Your Account> Purchases> View Receipt on the order you’d like to see.
My order is a gift; can you leave a note inside?
My handwriting is pretty bad but you’re welcome to leave a little note for the recipient and I’ll try and print it off for you.
My order has not been marked as shipped; when will it ship?
Please see the “shipping” portion of this listing.
How do I track my package?
Once your order ships it will be marked as shipped on Etsy and you can track your package by clicking Your Account> Purchases> Track Package
I just move/ am moving/ or provided the incorrect shipping address, what do I do?
If you find that you did not change your address because you have just moved, are moving or for whatever reason gave me the incorrect shipping address, I suggest you RUN, not walk, yourself to the nearest post office and fill out a change of address form or mail forwarding form. It is my understanding that these forms have to be filled out in person at the post office and will direct all of the mail with your name on it, which arrives AFTER the date you filled out the form, to be sent to your new address. If you do this and your order is not forwarded at that point you’ve bought the owners of your old place a house warming gift because it is NOT the responsibility of the seller to send a second package because the buyer did not have the correct address. Keep in mind that forwarded mail can take up to 3 extra weeks to arrive (I know, it’s a long time to wait!) so make sure your address is right the first time so you don’t have to wait.
Do you ship to my country?
At this time I ship to limited countries because of lost packages and the inability to communicate with buyers. I would be happy to consider shipping to your country if you understand that there is limited tracking information once the package has left United States’ soil and I am not responsible for “lost”, “slow”, “damaged” or “stolen” items shipped overseas.
I don’t speak English, how do I communicate with you?
If you do not speak English as a first language, when sending me a message via Etsy, please include both the original message in the language that you speak followed by a translated version of the message. Translation help can be found via www.translate.google.com
How do I clean my item?
Often times fingerprints or oils from your skin can, over time, make your pendant is look a little dull you can use any household cleaner to shine it. Since it is stainless steel I use a Pledge spray multi surface cleaner, spray a tiny bit on the pendant and wipe away with a paper towel (I always wash my hands first so I don’t automatically get prints on the pendant yet again). The chain is coated brass and should be simply brushed with a dry tooth brush to remove dust and oil and flakes of randomness.
How do I leave feedback?
Click Your Account> Feedback and choose the item which you’d like to leave feedback for and click Submit. If you’re considering leaving negative or neutral feedback keep in mind that most sellers, including myself, are open to communication and constructive criticism. Try contacting the seller about your concerns before leaving feedback; this will result in a happier more flexible, more open minded seller. My mother always said “don’t poke the bear before you ask him for some honey”.
You don’t make my state/country, what should I do?:
I make custom states! Your pricing options are as follows: purchase just one for $40 OR purchase five+ at $20 each. Both options include: programming, cutting, material, labor, pendant, necklace, keepsake bag, shipping supplies and shipping.
Do NOT purchase a regular state listing, please contact me PRIOR to placing an order as there are times I am unable to take custom orders.
I’d like a custom pendant, what should I do?:
Send me and Etsy Conversation and I will give you a price quote. Customs start at $40 and go up.
Do NOT purchase a regular listing, please contact me PRIOR to placing an order as there are times I am unable to take custom orders.
Returns or exchanges:
As of October 4th, 2011 there will be no broken item replacement without an accompanying photo via Etsy Conversation. (see my policies for more information)
There will be NO refunds on sale items, NO exceptions.
There will be NO refunds on discontinued items, NO exceptions.
There will be NO refunds on custom orders, NO exceptions.
Please see my shop's policies: http://www.etsy.com/shop/ArtisanGerard/policy
By purchasing this listing you agree that you’ve read and understand all these terms and conditions in addition you agree that you have read and understand my shop policies as well. Messages contradicting the above will be referred to the original listing agreement, in addition, negative or neutral feedback left with disregards to anything stated above is not eligible for “Kiss and Make Up” options.
How do I contact you?
All correspondence should be done through Etsy conversation; emails will be answered on Etsy through Etsy conversation. You can contact me by visiting the main shop and clicking Contact or if you’ve placed your order you can click Your Account> Purchases and mouse over my user name on you receipt and click Contact.
If I contact you will I get a different answer than what’s listed here?
I answer all questions pretty quickly but getting a different answer is most unlikely.
Fan photos by Jen Russum
http://www.theazrussums.com/2012/06/lone-star-necklace.html
Have any questions?
Contact the shop owner.
