Payment
Kate's Candles is accepting Paypal payment & direct check out.
Payment is expected at time of purchase.
If you are new to Etsy or having trouble on figuring out how to check out, here is the link on how to check out : http://www.etsy.com/help/article/339
Shipping
I ship through USPS. I use priority mail. I usually mail packages 1-2 days after purchase. I will send you a delivery confirmation email so you'll be able to track your package. I do reuse boxes that are in good condition so you might see a box that has been reused. I also reuse packaging, I have plain brown paper, bubble wrap, & packing peanuts. I do it to save a little bit of money & to help out on not be wasteful. :)
Refunds and Exchanges
Item may be returned after 7 days of receiving the item. Please email me to let me know when you are sending it. Must be undamaged & unused to receive refund for just the item & not the shipping. Returned item's shipping must be paid by customer. If item is damaged & used refund will not be issued. If the item you received is damaged & you want to return it, you'll be refunded on both the item & the shipping.
If you are not interested in refunding, I also do exchanges of the same cost of the item that was returned.
For lost packages, USPS recommends to wait for 6 weeks. If it still hasn't shown up after 6 weeks then I'll give a full refund (both for item & shipping). Since the items I sell are not copies I wouldn't be able to replace it.
Additional Policies and FAQs
I don't make custom orders.
If for any reason you are not satisfied with a product you have purchased please let me know before you make any feedback so I can correct it quickly.
Seller Information
I'm convo friendly so if you have any questions or comments please reach me at
my shop where it says "Contact" or you can reach me at katherine.abby.2010 [!at] gmail.com
Have any questions?
Contact the shop owner.
