PAYMENT METHOD:
・Paypal or credit cards/Etsy gift cards via Etsy Direct Checkout.

My shop is not VAT registered, so no VAT derives on your purchase.
Therefore there is no VAT reduction for oversea purchases.

DELIVERY:
Items are despatched within 1-3 working days after completion of payment .
A despatch-notice e-mail with the postal registration number will be e-mailed.

For UK, I use Royal Mail "Special delivery 1pm" (signature required), it should reach you next day before 1pm.
For overseas, I use Royal Mail International Tracked & Signed, Tracked or Signed depending on the destination.
Although delivery terms vary depending on the destinations and seasons, normally 1 week to EU, 10-15 days to the rest of the world.

INSURANCE:
My default shipping covers basic insurance amount (£750 for UK, £50=$65 for overseas).
For the oversea customer who feels more comfortable being fully insured, I can arrange it with extra £3.3=$4.5. Please contact to me.

INTERNATIONAL CUSTOMS:
I send your purchase under the "gift" registration with low value generally, that is normally not subject for custom fees . However please remember, in case any customs fees or import duties occur, it is the responsibility of the buyer.

CUSTOM ORDERS:
At this moment, I do not take custom orders, but some minor changes (e.g. adjusting chain length) on existing listings can be done.

MORE ITEMS:
In addition to my listings in this shop, I have a photo set for collections on : www.flickr.com/photos/kotomi-jewelry/collections/72157604213659130
If you find something that you fancy, contact me with the title number. I shall reply stock availability, price, size, material etc, and any further information required.

WHOLESALE:
Wholesale purchase is available with minimum purchase of £600 (before wholesale discount= shop listed prices) and a proof of business (scanned business/shop card or websites).
I offer 45% (40% for Paypal payment) discount from my shop listed prices for wholesale up-front purchase.
Wholesale shipping cost is based on weight of the whole package with the estimation upon the request.
Although most of my items are one-off, I can suggest more items in stock in the line of your preference, through photographs.
I have 20 years of experience for wholesale supply to UK and overseas shops/ galleries.
However I am afraid I cannot take consignment (Sale-or-Return) wholesale contracts.

GUARANTEES:
Polymer clay is used for the base of my jewellery.
Although I use my special blending recipe to maximise the durability the clay, breakage can happen (but under 1% of sold items in over 10 years).
I guarantee free repair for 6 months after the purchase.
I request to you to cover only sending-in postage, in return I shall cover the sending-out postage.

REPAIRS:
Repairs after 6 months of the purchase will be charged at the actual cost and the sending-out postage. Once again it is very rare occurrence.
Most cases of repair involve simply re-threading, which can happen after several years of use. The guide cost for re-threading is £10=$15 with no missing beads, plus postage. (I would ask you to cover sending-in postage, as well.)

JEWELLERY CARE:
Please do remember 2 important "Don't"s.
KEEP AWAY FROM PERFUME AND HEAT.
If you are going to wear perfume/eau-de-Cologne/hair-spray, please allow it to evaporate before putting on jewellery; never spray it on to the jewellery.
The volatile alcohol-based substances in them damages the polymer clay settings.
And polymer clay is perfectly firm after baking, but if it is kept over 50℃, it tends to be soft again. Therefore, please avoid top of a radiator and/or dash-board in a car in a summer day. (By any chance, if it happened, keep it in cool place, it will be harden again.)

More information about "How to care kotomi-jewellery":
http://kotomicreations.blog69.fc2.com/blog-entry-111.html


If you have further enquiry, please contact via the blue "contact" button on the left side column. (Although Etsy registration is required, it is very easy. Just name, e-mail, user-name and password. That it!!)