A Word Fitly Spoken ... words to live & give by
AWordFitlySpoken's Shop Policies
I'm happy to welcome you to "A Word Fitly Spoken …"
Since 1992 I have served my local area as a professional seamstress. Now I offer high-quality, Sentimental and Inspirational handcrafted stitchery products on-line, both custom-made and ready-made.
My business is based on the belief that every client deserves personal attention, reasonable cost, and the highest quality of workmanship. I would welcome the opportunity to earn your trust and deliver you some of the best service in the industry.
Secure, On-line Payment with Direct Credit or PayPal.
A 6.25% sales tax will apply when purchased from Massachusetts.
Personal Checks or Money Orders are also accepted. You will need to contact me directly to make these arrangements.
Goods will be considered paid for and ready to ship when these payments clear.
Custom Orders require a down payment of all materials and 1/2 of the labor charge. This payment will be released to me at the start of your project so that I can purchase your supplies and begin the work.
For Custom Orders, work will not begin on your order, nor will materials be purchased until your Estimate is approved and all payments have cleared. Your on-line or mailed payment verifies that you approve the Estimate. No cancellation on a Custom Order can be made once the materials have been purchased and/or work has begun.
Ready-made items ship within 3 business days, and S&H cost is just $5 fro orders in the United States. International orders can feel free to contact me before payment to receive an accurate S&H cost. Once you have received notice of your shipment, your order cannot be cancelled.
I offer Secure and Prompt Shipping with the USPS.
Every Item over $50.00, and every Custom Made Order, is insured for your protection. The cost of the insurance will be reflected in your S&H cost. You may request insurance for any item, and that fee will be added to your S&H charge. Please make any requests before making your payment.
Ready-made items will ship within 3 business days from the time your payment clears.
Custom Order shipment times will vary according to the project you have commissioned. I update you during your project's process via email or Etsy convo. You will be notified via email when your order is ready to ship.
All orders in the USA will ship First Class (if under 13 ounces), and Priority Mail or Parcel Post if over 13 ounces. You may specify a shipping method at the time of your order placement, if you like.
International orders that are up to 4 pounds and not bulky will ship First Class International mail. All other International orders will ship either Priority Mail International or the least costly method, whichever you choose.
Custom Duty Fees are the responsibility of the buyer.
If ordering for a specific occasion or event, please contact me first so that I can give you the current lead time for completing orders, and you can be assured that your project will fit into the schedule in a timely fashion.
Refunds and Exchanges
*All Custom Orders are insured for their market value at the time of shipping. Any damage occurring to orders in-transit will be covered by shipping insurance. It is the RESPONSIBILITY OF THE BUYER to see that a safe place is made available for the delivery of packages when no one is at home.
*It is the RESPONSIBILITY OF THE BUYER to read the product descriptions carefully when purchasing ready-made products, noting size, color, materials and theme. There is little chance of breakage or damage to any item during shipping, since most are fabric made.
If upon receipt of a Ready-made item you are dissatisfied with the workmanship of that item, you may CONTACT ME and then return it for a merchandise refund within 10 business days of its purchase date in the United States, and within 14 business days Internationally. Return shipping is the RESPONSIBILITY OF THE BUYER, and the product must be returned in the same condition and with the same packaging as you received it.
*CUSTOM ORDERS CANNOT BE REFUNDED. I make every effort to update you on the progress and appearance of your product during its assembly time with convos or emails and photos, so that corrections or adjustments can be made at your request. I stand behind every order, and will gladly rework anything that has been my error if you are not satisfied.
Additional Policies and FAQs
I am happy to provide you with Customized Products and with a list of referrals from previous customers. For all Custom Orders, CONTACT ME to discuss your specific needs and timeline. You’ll choose your fabrics and design options and be given an email Estimate and approximate Delivery Date for your order.
Sue Mongeon, Seamstress, Creative Designer
33 Mill Street Extension
Lancaster, Massachusetts, 01523-2072
Business Email: suesstitchintime [!at] yahoo.com
or Convo through www.awordfitlyspoken.etsy.com
Last Updated December 19, 2013