AlexDeHaro's Shop Policies
Hola, my name is Alex de Haro and Bienvenido/a to my shop! Remember I can customize pieces (for example with another stone,etc). So enjoy browsing and if you have any questions please do convo me!
I accept Paypal - You do not need a PayPal Account to pay for your items through PayPal. Useful tip: You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.
If you have a PayPal account, PayPal and Etsy addresses are different, so please let me know which is the correct one in "message to seller" box at check out. Otherwise - your purchase will be sent to your Etsy address.
Payment must be made in full and have cleared before the item is shipped. All items must be paid within 3 working days or the sale will be cancelled.
Orders ship within 2-3 business days of cleared payment received. Some pieces may need more time than this as not all items are in stock and some are made to order.
I can ship internationally via airmail and delivery time varies depending on location. Estimated delivery times: Spain: 1-3 business days, Europe: 2-4 business days, USA and other countries: 2 weeks
Shipping will be done through Registered mail but I do not insure any packages or apply for signed for service. If you want your package insured, please tell me and I will calculate the fee.
Combined shipping is offered for multiple items.
Once the item is shipped I cannot accept responsibility for the post service. The Tracking code for your purchase is available upon request. If you purchase goods from abroad, Customs Duty and/or Import VAT may be due. It is the responsibility of the buyer to pay those fees.
Refunds and Exchanges
I check that all pieces are sent in perfect condition and well packaged. However if you have a problem please send me the details and I will do my best to ensure you are happy with your purchase.
In the unlikely event that there is a problem with your order, please contact me within 30 days from the date of payment.
Returned items must be sent back immediately after a refund/exchange has been agreed. On receipt of the returned item I will refund your payment, minus any shipping charges (shipping charges are non refundable). Merchandise will be accepted in its original condition for a full refund/exchange. Merchandise that has been worn, used, altered or damaged will not be accepted.
Items produced specifically on request and custom-sized rings are non refundable and cannot be exchanged.
PLEASE NOTE: All pieces are created by hand, so no two items are identical. That’s the beauty of the product! Please allow for slight variances from what is shown in the made to order photos. Also, for items with photos of people wearing the jewelry...what you receive is NOT what has been worn in the photo!
Additional Policies and FAQs
I also do wholesale .....if you are interested for your shop please get in touch with me for a full price list of the items.
If you need to know your ring size, check out these websites!
Alex de Haro
info [!at] alexdeharo.com
Last Updated December 12, 2012