I accept payment via PayPal. Please make your payment within 24 hours of confirming your purchase.

If you see something you like but are not in a position to pay for it now I am happy to reserve items for up to three weeks, just let me know.

Shipping costs are shown separately from the item cost in my listings. I have two different sets of rates for shipping:
1. Items listed for less than £50 will be shipped by First Class post in the UK, and by Royal Mail's International Standard service to the rest of the world.
2. Items costing over £50 will be sent by Royal Mail’s International Tracked & Signed, International Tracked, or International Signed (depending on which of these services is available to your country).

Please note you are responsible for any customs charges that may apply in your country.

If for any reason you wish to cancel your order, you may do so within 14 days of receiving your item. See Refund Policy section below for more details.

Items shipping to addresses in the UK:
Items costing under £50 will be sent by First Class Post. Royal Mail aims to deliver the next working day (including Saturdays).
Items costing over £50 will be sent by Special Delivery GuaranteedTM and will be delivered next day.

Items shipping to addresses outside the UK:
Items costing under £50 will be sent by Royal Mail’s International Standard service. Delivery should be within 3-5 days for Europe and 5-7 working days for the rest of the world.
Items costing over £50 will be sent by Royal Mail’s International Tracked and Signed, International Tracked or International Signed service, depending which of these is available to your country - full details available on Royal Mail’s website: http://www.royalmail.com/parcel-despatch-medium/international-delivery/international-tracked-signed
Royal Mail aims to deliver all Tracking and Signature services to Europe within 3-5 working days, and worldwide within 5-7 working days.

I aim to send items out within 3 working days of receiving payment. Any additional charges applied after sending by international customs or postage services are the buyer's responsibility.

If you require something different such as faster shipping, tracking on your parcel or additional insurance please contact me as I'm happy to make special shipping arrangements to suit you.

All my jewellery will be wrapped in tissue paper and placed in an organza bag and I bubble-wrap for extra protection when shipping.

Alterations
If you see a piece you like but think it will be too big / small, long / short I can usually adjust things to fit you. Please just send me a message before you buy the item and we can discuss any changes before you commit to spending any money.

Commissions
I love to work on commission pieces so if you have an idea and you'd like me to work with you to create something special, just send me a convo and we can go from there.

I do not accept returns on custom-made items, but I will be happy to make adjustments to commission pieces if the size is not right.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. Data we collect about you and for what purpose
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.
We do not collect any sensitive data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at jewellery [!at] alisonperry.com. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

We do not carry out automated decision making or any type of automated profiling.

2. Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

5. Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

6. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

7. How to Contact Me
For purposes of EU data protection law, Alison Perry is the data controller of your personal information. If you have any questions or concerns, you may contact me at jewellery [!at] alisonperry.com. Alternately, you may mail me at:
21 Greenwood Place, Kingstanding, Birmingham, B44 0JF