AlmondTree's Shop Policies
a) My Paypal account is premier verified.
b) Singaporean buyers residing in Singapore have a choice of paying in S$ through paypal or bank transfer, and at an exchange rate of S$1.60 per US$. Please contact seller for payment.
a) Combined Shipping discount for both local and international shipping as per stated in the listing.
i) Registered Mail (my usual mode of shipment)
I mail all international and local orders using registered mail, which comes with tracking number and requires signature upon delivery.
For registered mail which is unclaimed and returned to the seller, buyer has to pay the shipping fees again for re-shipping the items back to the buyer.
ii) Normal Mail (not recommended)
If you wish to ship the item by normal mail instead of registered, please inform me to ship the item by normal post in message to seller. However, I will not be responsible for lost mail that is sent through normal post and no compensation will be made for lost mail through normal post.
iii) No meet up for delivery in Singapore.
c) Shipping Dates and Delivery Time
I will mail the order within 3 days once receipt of payment is complete and I will email the tracking number to you once I mailed the order.
i) International buyers:
-International delivery: approximately 10 to 25 days business days.
ii) Singapore buyers:
-Local delivery (Singapore): approximately 3 to 4 business days.
d) Custom Duties, fees and taxes
- International buyers are responsible for any custom duties, taxes, or fees imposed on the mail in their own country.
Refunds and Exchanges
- All items sold are non-refundable.
- Compensation for registered mail is applicable only if the post office confirms that the mail is lost and undelivered. Maximum compensation is capped at SGD68 (about USD 42) by the post office. Process and time taken varies depending on the situation.
However, if post office confirms that the registered mail is delivered but you didn't receive it, please claim for compensation for the lost mail directly from your local post office.
- All my orders are sent using registered mail which comes with tracking number and requires signature upon delivery. However, if you wish to change it to normal mail, there will be NO refund of shipping fees or compensation for lost mail (touch wood) sent via normal post.
Additional Policies and FAQs
- Time Zone: Singapore is 12 hours ahead. US day = my night zzZZ so please allow time for me to get back to you Thank you. :o)
Last Updated February 4, 2011