Angharad's Shop Policies
I'm based in the UK but am happy to post anywhere in the world. If you're interested in custom work, or just an item you see here made up in a different fabric, just get in touch.
I accept payment by Paypal only, as this is by far the quickest and most fail-safe method. Please pay for items within 3 days of purchase.
Items are usually despatched within two working days via Royal Mail’s delivery services.
UK items will be sent by 1st class post, which aims to deliver on the next working day. I will always obtain proof of posting which insures items for up to £34GBP if the item is lost in transit. If you would like to add the ‘recorded signed for’ service, please contact me so that I can send you a revised invoice.
Overseas items are sent by Airmail, which aims to deliver worldwide within 3 working days of posting for Europe and 5 working days worldwide. I always obtain proof of posting so that items are covered for £34GBP in the event of loss or damage.
If you wish to add the Airsure tracking service (which aims to deliver within 2-3 working days of posting), please contact me so that I can advise you of the cost and send you a revised invoice. This service covers deliveries to 28 countries, including many European countries, the USA, New Zealand and Singapore (full list available here: http://www.royalmail.com/portal/rm/content3?mediaId=22700567&catId=400034)
Refunds and Exchanges
Should there be any problem with your order, please convo me as soon as possible. Please check your item carefully when you receive it. If you do find a fault, please let me know on receipt of the package and a refund or exchange will be offered. I offer this for your peace of mind as a customer; however, please rest assured that all items on sale here have been handmade with scrupulous attention to detail.
I cannot offer refunds due to a change of heart.
Additional Policies and FAQs
Feedback can be left for your purchase by logging in and clicking on the link in the left hand toolbar in ‘your etsy’. All feedback is gratefully received.
Last Updated February 13, 2011