Rhinestone chain, jewelry supplies & findings
Antiqued's Shop Policies
~ Thank you for shopping at Antiqued! I hope you find many beautiful as well as all your 'necessary' jewelry supply items here!
~ GOT A QUESTION OR PROBLEM?
Contact me if you have a Custom Order request, a question or a *problem* with your order by sending a convo (not an email - these are not checked daily.). I love interacting with and hearing from customers. Do not hesitate to contact me if I can assist you in finding an item, answering questions or dealing with any issue with your order. Customer satisfaction is my highest priority. I communicate in a timely manner ~ I answer convos throughout the day and evening so please convo me anytime!
~ PAYPAL & Credit Cards
Paypal or Credit Cards are accepted. Taxes are not charged.
~ SHIPPING COST
Shipping is a $3.00 flat rate (with the exception of 3D Crystal Lacquer and Tools) regardless of how many items you purchase in one order. Payment of any fees for Duty, Taxes or Customs charged by the customer's country of address are the responsibility of the customer.
~ SHIPPING SCHEDULE
I ship packages 6 days a week, including Saturdays (excluding Sundays). Packages ship within 1-3 business days of purchase (usually within 24 hours).
~ SHIPPING ADDRESS
I ship to your Etsy address, not your Paypal address. If you would like your order shipped to an address other than what is listed in your Etsy account, please convo me or leave a note in the Note to Seller box when making your purchase.
~ SHIPPING METHOD
Domestic and International shipping is by USPS First Class Mail (unless otherwise requested). Delivery confirmation is included on all packages and an email which includes your tracking information is automatically sent to you by the U.S. Stamps.com shipping system that I use. (Please note that tracking on International packages can best be tracked here: http://www.packagetrackr.com) This email is sent to the email address you use on your Etsy account – not as an Etsy convo. Please feel free to convo me to upgrade to USPS Priority shipping or to purchase insurance prior to payment to add these services. Lost or stolen packages are not the responsibility of the Antiqued Shop. International shipping times vary widely by location--please allow up to one month for delivery as often the Customs office holds up a package.
Items are packaged carefully using bubble envelopes or boxes when appropriate.
Refunds and Exchanges
Any items that you are unhappy with are gladly replaced, refunded or exchanged within 2 weeks of the date of purchase, less the cost of shipping. I want you to be happy with your purchase, so if you are not, please do contact me promptly (and before leaving neutral or negative feedback so I can make things right for you!).
Additional Policies and FAQs
~ QUANTITY DISCOUNT POLICY
I have an “official” quantity discount policy: For purchases of 6 or more of the same item (an item is considered a posted listing which may be for one or multiple pieces), you will receive a 15% discount. A Custom Order listing will be posted for quantity discount purchases. Please convo me for large quantities and custom orders.
(The preceding quantity discount policy does NOT apply to purchases made on items posted as on SALE, or for the sterling silver plated rings and cuff bracelets.)
~ CUSTOM/RESERVED ORDERS
Need a custom order put together? Convo me, I love to do customs! Whether you need more or less, I will be more than glad to put together a specialized listing for you. If you would like to order a number of items from the shop in a reserved listing please send a convo including the links to these items. This helps me to create the listing quickly and accurately.
Due to the current large number of orders, I currently leave feedback by request only. If you'd like feedback, just send me a convo and I'll be glad to leave it for you :)
~ MY OTHER ETSY SHOP
I am also the shop owner of Ephemeratta.etsy.com which carries all things beautiful for paper crafts, scrapbooking, rubber stamping and general crafting such as paper, embellishments, rubber stamps, stickers, glass bottles, tools and so on.
Returns can be mailed to:
10216 Afton Road
Louisville, KY 40223
Last Updated October 3, 2013