Announcement
Shipping estimates are as follows:
UK: 2 - 6 business days / All UK orders are sent First Class /
Europe: 1 - 4 weeks
US/Canada: 2 - 5 weeks
Australia/ New Zealand: 2 - 5 weeks
Elsewhere 2 - 6 weeks
INTERNATIONAL TRACKING service: 5-10 business days
UK EXPRESS is a next day delivery service – Monday to Friday only
We are based in London, England. All abroad orders are sent using a standard Royal Mail Air Service. Although it does not include a tracking number, this service is excellent and very reliable.
However if you wish to have a tracking number you can select it at the checkout.
A tracking service is also a little faster compared to a standard one. If you decide to get it after you place an order you can just purchase this upgrade from here. (please do not leave it for too long as we process orders fast)
https://www.etsy.com/uk/listing/579174701/international-faster-shipping-supplement?click_key=b0854f5e443ac5196f4c5135eccb007da54773ca%3A579174701&click_sum=2b566684&ref=shop_home_active_1&frs=1
Please double check all the address details for delivery to ensure they are in full and correct.
(please do not use abbreviations or nickname). If you notice an issue please inform us AS SOON AS POSSIBLE. Once your order is dispatched we will not be able to change the details and this could cause issues.
Please visit Anya's other shops:
www.etsy.com/shop/JewelryFringe
www.etsy.com/shop/TwoCloudsJewelry
Featured items
Items
All Items
Reviews
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Anne on Mar 16, 2024
5 out of 5 starsLovely Earrings, well made and delivered promptly. Bought For a gift.
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Shery on Mar 11, 2024
5 out of 5 starsVery cute and small. Got this for my friend’s birthday and she loved it immensely!!!
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Elaine Ford on Apr 17, 2024
5 out of 5 starsAs my previous reviews on these earrings. All fantastic colours, look great on. Great quality and price. Stunning. 🤩
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Elaine Ford on Apr 17, 2024
5 out of 5 starsThese earrings are fabulous, exactly as described, beautiful colour, excellent quality and value for money. ⭐️ ⭐️⭐️⭐️⭐️+
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Sign in with Apple user on Apr 13, 2024
4 out of 5 starsLove the necklace just want I wanted! The first one sent was never received, but my text messages were answered quickly. Thankfully the second one was received quickly.
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Shop policies
Anya Cloud Jewellery has started few years ago. Anya creates personalized jewelry, birthstone and charm necklaces, trendy geometric jewelry, keepsakes and fun pieces for different occasions of your life! They are GREAT gifts for teachers, moms, teens, friends, family and you!
Anya has borrowed her Polish family name - Chmura- which means Cloud - to create the name for her shop. Anya has a background of working in Advertising and Film Industry here is London UK and as well in USA.
Accepted payment methods
Returns & exchanges
Cancellations
Payment
Please note: that payments via PayPal e-cheque can take up to a week to clear from the US and up to two weeks from the UK. However, the average is about 5 days.
Orders will be dispatched once payment has been confirmed from PayPal.
We will send the item to the Etsy address unless you ask us something different in message to the seller when checking out.
**Please do not leave any messages in Paypal- we won't see it! Please write any requests/messages in the message to seller box during checkout on Etsy.
Shipping
Larger and custom orders will take more time. Please contact me to discuss current turn around time.
All orders are shipped via first class air mail service through the UK Royal Post Office
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DELIVERY TIMES:
Overseas customers:
- USA, Canada, Australia, New Zealand ► 8-22 working days
*Depending on customs. And now in pandemic , it may take up to 40 business days*
- Europe ► 5-15 working days.
- UK ► 2-10 working days
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★ WE DO NOT REFUND LOST ORDERS DUE TO WRONG ADDRESS INFORMATION★
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★Packages are personally delivered to the Post Office and all efforts are made for a safe and speedy delivery. Please note that tracking is not included in the standard shipping costs. If you wish to have a tracking number please select it at the checkout.★
★★WE ARE NOT responsible for any packages that are not being delivered/missing DUE TO WRONG ADDRESS GIVEN★★
★ To avoid lost / missing package I strongly suggest that a customer should select a tracking service to be sure that the package will arrive safe.★
Additional policies and FAQs
All custom orders welcome. If you see a design you like I will customize it to the stones and metal you prefer.
Wholesale orders are welcome.
I use my my designs only high quality materials. To preserve the quality and beautiful appearance of your purchase, always put your jewelry on after applying make up and/or perfume.
Sterling silver and gold components can be cleaned with a jewelry polishing cloth. Crystals and glass beads clean well with a quality glass cleaner (natural if possible)
To prevent your silver and gold jewelry from tarnishing, I strongly recommend storing it in a dry airtight container, like a zip-lock bag.