ArKaysCreations' Shop Policies
Welcome to my shop and thank you for coming to browse my uniquely handmade jewelry. Here you will find I have a mixture of jewelry, handmade with several precious metals in combination with a variety of gemstones, beads, leather and several other fibers. I also like to add vintage finds into my designs from time to time. I strive to create designs that can go from dress up formal to dress down casual. Please stay awhile and enjoy yourself! And please remember to mark me as one of your favorites! Thanks so much!
Currently I am only accepting Credit Cards and PayPal. If you would like another form of payment, please convo me.
You do not need a PayPal account to pay by credit card, you are able to use PayPal as a guest. Just select the PayPal option at checkout and follow the link to pay by credit card. Here is a link which will explain the process. http://help.etsy.com/app/answers/detail/a_id/361
Payment must be received within three (3) days of purchase or the item will be returned to the shop.
All packages that ship from the US will be shipped First Class or Priority mail with delivery confirmation, unless noted otherwise on the listing. Items with a value in excess of $25 will also be insured; this is reflected in the total shipping costs shown for applicable listings.
I make every effort to ship in-stock items within 2 -4 days of purchase; custom orders may require additional time for fabrication.
International Buyers: Shipping will be mailed the most economical way. Buyers are responsible for any applicable customs fees. Items are shipped out 1 -2 weekly for international orders. Friday Shipments are the norm. If you need something mailed out more quickly please convo me. Please note international orders can take several weeks or more to arrive.
Multiple items may be combined in one shipment if going to the same address and purchased at the same time; items in combined shipments will be individually boxed.
Orders will be shipped to the address listed in PayPal unless instructed otherwise. It is the buyer's responsibility to ensure that the address provided is correct.
Refunds and Exchanges
It is very important to me that you are completely happy with your purchase. If anything does not meet your expectations, please let me know within 14 days of your purchase. I will be more than happy to exchange the item, or refund the purchase price (excluding shipping).
All items need to be returned unused and in good condition in their original packaging. Buyers will be responsible for return shipping.
Please ship returns insured; if I do not receive the item, I will not be able to issue a refund. Shipping and insurance charges will not be refunded.
Earring returns will be less a $2.00 fee to replace earhooks for hygienic reasons.
Additional Policies and FAQs
Custom Orders: I welcome custom orders. If you want or need something designed specifically for you, please do not hesitate to contact me.
Many of my items can be customized to match specific color or material preferences. Please contact me if you would like to place a custom order; I would be delighted to work with you to create something just for you!
Feedback: Please leave feedback if you are happy with the product, it is the best and most efficient way to express you are happy with your purchase! Thanks!
Last Updated September 19, 2013