antique, retro, collectible & quirky vintage pieces
Arcq's Shop Policies
Welcome to Arcq. I hope you find something that you simply must have!
Except for our gorgeous handmade artist bears, all items are pre-loved vintage and antique pieces. This means that they are bound to have signs of wear – either from usage or simply the passage of time – but this is often what makes them all that much more beautiful, more interesting or more appealing.
All items are sold ‘as is’. I do my utmost to provide an accurate description and to note and/or photograph any visible or evident imperfections. If you’re finding it difficult to make up your mind up about a particular piece, I’m very happy to answer any questions, provide more detailed measurements, or email you an extra photo or two.
For expensive items, I'm happy to provide my phone number so that I can personally answer any questions you might have.
If you're new to Etsy, here's a tutorial on how to make a purchase:
INTERNATIONAL CUSTOMERS – payment by PayPal only. It’s secure, easy and you don’t need to open or have an existing PayPal account – you can simply use your existing credit/debit card as a PayPal ‘guest’ when going through checkout.
AUSTRALIAN CUSTOMERS – can choose to pay by PayPal, cheque, money order or EFT (ie direct deposit, bank transfer). For EFT, all the necessary details are provided when you select 'bank transfer' during checkout.
ADELAIDE CUSTOMERS – I'm very happy to accept cash on pick-up or delivery, but this must be arranged in advance.
Your gorgeous vintage must-have or handmade bear will be packed with care. In an effort to reduce waste, I reuse clean shipping materials when possible.
SHIPPING ADDRESS – items will be posted to your designated Etsy address, so please make sure that it's up-to-date. If you require an alternate address to be used (eg in the case of a gift), just let me know at the time of purchase in the ‘Message to Seller’ box ... or via a Convo.
ADELAIDE PICK UP – if you live locally, you are welcome to arrange collection from Flagstaff Hill or I also offer a limited delivery service - simply Convo me to arrange. I can either set up a Reserved listing or you can proceed through the checkout as prompted and I will happily credit back the shipping amount.
EVERYWHERE ELSE – I ship worldwide by Air Mail but am very happy to provide a quote for Sea Mail. Some very heavy items don't have an overseas shipping cost listed but please just Convo me if you'd like a quote.
OVER-ESTIMATIONS - if I over-estimate on shipping by more than AUD $2.00, the difference will always be promptly refunded.
Refunds and Exchanges
Please choose carefully and study the photos well, as all sales are final.
If you're unhappy with something, please contact me before leaving feedback and I will do my very best to resolve the problem.
Additional Policies and FAQs
If your purchase is a gift, I am very happy to ship direct to the lucky recipient. Just provide their details in the ‘Note to Seller’ at Checkout – full name, postal address and any message you would like included.
Last Updated November 2, 2013