Handmade stunning jewelry
Arkpearl's Shop Policies
Welcome to arkpearl. I am very happy to be able to share my jewelry with you; I hope that one day you might wear any of my pieces with much pleasure.
Questions and customization are very welcome. I am happy to change details such as length or color at your request.
We accept PayPal only.
Payment is expected within 2 days of your purchase. If you would like me to hold your item for a few days, just convo me to let me know.
Items will be shipped out within 1-3 business days after we receive your payment.
I send items through China airmail.It usually arrives within 14-28 days of being sent out.
If your order is really very rush, we could arrange the fast shipping through UPS/DHL/TNT. It takes 5-7 days to arrive USA, Canada, Australia, UK and Europe. The additional cost is 30USD per order.
Refunds and Exchanges
My goal is your complete satisfaction. If you are not happy with your purchase for any reason, please contact me through the Etsy convo link as soon as possible. I will exchange the item(s) for you or refund you. If there is an error with your order, I will cover all related expenses for the return.
Please contact me before leaving neutral/negative feedback, so I may have a chance to correct any problems you may have with your order. Your satisfaction really does matter to me. Thank you for your business!
Please contact me if you have any other questions or concerns.
Additional Policies and FAQs
Please contact me through the Etsy convo link if you want to wholesale or custom order.
Last Updated August 23, 2012