LilliWicksKnitwear

Contemporary Knitwear In Luxury Fibers @lillirosewicks

England, United Kingdom
| 1,092 Sales | 4.5 out of 5 stars 4.5 out of 5 stars

Smooth shipping

Has a history of shipping on time with tracking.

Announcement    Follow me on Instagram: @lillirosewicks For a sneak peek at my latest designs in progress and a peep behind the scenes!

Announcement

Last updated on Dec 9, 2019

Follow me on Instagram: @lillirosewicks For a sneak peek at my latest designs in progress and a peep behind the scenes!

1092 Sales

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Lilli Rose Wicks

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Lilli Rose Wicks

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4.5 out of 5 stars
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About LilliWicksKnitwear

Sales 1,092
On Etsy since 2011

A Thread Of Passion

Shop members

  • Lilli

    Owner, Maker, Designer, Curator, Photographer, Admin, Tea Maker..

    Making, creating and embellishing are so much a part of me and what I do that I can't remember when it all started, it's just who I am and what I do!

Shop policies

Last updated on May 10, 2022
Shop policies:
I happily accept returns, exchanges and cancellations, if you wish to return your purchase:
-Contact me within 14 days of delivery, I will ship items back within 30 days of delivery.
-To cancel an order: I ask that you request a cancellation within 1 hour of purchase.

The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, I cannot accept returns for:
- Custom or personalised orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Please contact me if you have any problems with your order.

Returns and exchange information:
If you don't like what you have ordered / It doesn't go with your outfit / colour scheme / you’ve changed your mind:
-Under UK law, you have the right to terminate the contract and return the item even if the item is not faulty in any way. You have the right to do this up to 14 days after receipt of the item/s.
-If you wish to return an order, you must contact me via email before sending your package. This is a legal requirement, however, out of courtesy, I do ask that you let me know that you are returning your order. If I know I am awaiting a parcel, I can keep an eye out for it and process your refund swiftly.
-If you wish to exchange an order, please do get in touch so that I can make sure I have a suitable alternative in stock for you.
-If you change your mind about your order before I have dispatched it, please do contact me by email to request a cancellation. I aim to dispatch in stock items with 1-3 working days, so please do let me know as soon as possible.

Address to return orders to:
Lilli Wicks, Exchange Place Studios, Exchange Place, SHEFFIELD, South Yorkshire S2 5SZ, United Kingdom

Exceptions to my refund policy:
-I regret that I am unable to offer refunds or exchanges on products that are bespoke, made to measure or customised in any way.
-These items are exempt from these conditions under UK law.

Costs for delivery of returns:
-I’m afraid you are responsible for the cost of any returns.
-All returns must be in an unworn, unmarked, as new condition and complete with any original tags in place. If the items show any wear, beyond what may be result of handling the item to check it is what you have ordered, a deduction will be made from your refund.
-I recommend that you use weatherproof wrapping and sufficient protective packing materials to prevent damage to the item in transit. Should any damage occur to package during its return, you will be responsible for any loss in value.
-I also recommend getting proof of postage. This doesn't have to be a tracked/signed for service unless you want that security or it is required by Royal Mail based on the insurance value of your order. Please do get a Certificate of Postage at the very minimum, as it could affect the timely processing of your refund.
-Please note, I cannot be held responsible for lost or damaged returned goods that have not been correctly insured.

What costs I will refund you:
-If your returned order has not been damaged due to insufficient packing during return, and does not show any signs of wear, you will receive a full refund for the cost of the item and the outgoing standard postage. If you chose a shipping upgrade when you ordered, this upgrade will not be refunded as it is not standard postage.

Timescale for refunds:
-Depending on which happens first, I will issue your refund within either 14 days of either receiving your return package, or, you providing evidence that the order has been returned (e.g. proof of postage or a tracking number).

If your order is faulty:
-I take great care in sourcing the best quality materials for my designs and ensuring the quality of the products I make. However, should I have missed something, you have a right to return faulty goods. You can do this up to six months after receipt of the goods. Depending on the circumstances, you may be entitled to a refund (full or partial), a repair or replacement. You will be required to send photos of the item to allow me to assess which option is most appropriate.

Orders that get lost on their way to you:
-If your order is lost in transit, I have to assume that the contract for your order is terminated. In these circumstances, I will provide either a replacement item, or if this not possible, a refund. However, I am bound by the conditions of Royal Mail's policy regarding lost packages. Royal Mail do not consider a package lost until the below timescales have passed:

UK 2nd Class Signed For: 10 working days after due date
UK 1st Class Signed For: 10 working days after due date
UK Royal Mail Special Delivery: 5 working days after due delivery date/time

For information about potential shipping times for international orders, please see my Delivery Policy relating to delivery.

Undeliverable Orders:
-If a package is returned to me because it is undeliverable due to an inaccurate shipping address provided by yourself, or if you don’t claim your package from the sorting centre, I cannot be held responsible. Under these circumstances, you will be responsible for the cost of re-shipping the package.
-Should your order be returned to me undelivered and you do not wish to have the package re-shipped, I will cancel the order. I will also cancel the order if your parcel is returned to me undelivered and you do not respond to notification of this within 3 working days.
-In both these instances, a refund will be issued for the value of the items ordered only. If you chose a shipping upgrade when you ordered, this upgrade will not be refunded as it is not standard postage.

Payment:
-I accept all payment methods offered by Etsy.
-It is possible to reserve items, please contact me to do so. 
-Please note payment must be received within 24 hours on reserved items or I will have to cancel the reservation.

Shipping:
Timescale for dispatching orders:
-All items in stock will be sent within 3 working days.
-If I cannot dispatch your order within 3 working days, I will get in touch and let you know when it will be dispatched.
-Please check individual listings for lead times on made to order designs.

Shipping methods I use for orders:
-Please note, ALL orders will require a signature on receipt and therefore cannot be sent to PO Box or Mail Receiving Centre addresses.
-I can only post to the delivery address you provide in your order details, no alternative addresses can be accepted by email or any other form of correspondence.
-UK orders: Royal Mail 1st class Signed For.
-International orders; if Royal Mail International Tracked and Signed is available for your country of origin, this service will be used. If not, Royal Mail International Signed will be used.
-International Tracked and Signed offers full tracking from dispatch to delivery.
-International Signed does not offer tracking outside of the UK, but confirms delivery.
-I will send your tracking number when I confirm I have dispatched your order. You will be able to then track your order via the Royal Mail website.


Time it could take for your order to arrive after dispatch:
-UK 1st Class Signed For: Royal Mail aim to deliver this service the next working day, including Saturdays.
-International tracked and signed: International services can be notorious for customs delays. Unfortunately, there is nothing I, nor the delivery service providers, can do to avoid these potential delays. Please remember, I am not responsible for any delays to your delivery due to customs. From my experience, I recommend anticipating delivery within 7-14 working days, however, this could be 21 working days around high traffic times of year (around Christmas time it’s closer to 14-21 days)



Customs and import taxes:
-You could be liable to pay customs or import taxes. I am not responsible for paying your taxes for you.
-You are responsible for any customs and import taxes that may apply. You should be able to get guidance from your domestic customs service as to what charges to expect.


Undeliverable Orders:
-If a package is returned to me because it is undeliverable due to an inaccurate shipping address provided by yourself, or if you don’t claim your package from the sorting centre, I cannot be held responsible.
-Under these circumstances, you will be responsible for the cost of re-shipping the package.
-Should your order be returned to me undelivered and you do not wish to have the package re-shipped, I will cancel the order. I will also cancel the order if your parcel is returned to me undelivered and you do not respond to notification of this within 3 working days.
-In both these instances, a refund will be issued for the value of the items ordered only. If you chose a shipping upgrade when you ordered, this upgrade will not be refunded as it is not standard postage.


Custom orders:
-I welcome custom orders, but I do ask that you contact me direct to discuss this. This allows me to have a fully audit-able trail of our discussions and to allows me to send you design suggestions and mock-up photos of your order throughout the design process.

Privacy:
This Privacy Notice describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can visit the Etsy Privacy Policy to learn more about its privacy practices here https://www.etsy.com/uk/legal/privacy

Information I collect:
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you are ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I need your information and how I use it:
I rely on a number of legal bases to collect, use, and share your information, including:
-As needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
-When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
-If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
-As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information sharing and disclosure.
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy: I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Service providers: I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Business transfers: If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws: I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data retention.
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.

Transfers of Personal Information Outside the EU.
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Mailchimp (mailing list), Dropbox (accounts), Yahoo Mail (email) and Google Cloud (email) are Privacy Shield certified.

Your rights.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access.
You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete.
You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object.
You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain.
If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to contact me.
For purposes of EU data protection law, I, Lilli Wicks, trading as Article Apparel, am the data controller of your personal information. If you have any questions or concerns, you may contact me at articleapparel [!at] yahoo.co.uk Alternately, you may mail me at:
Lilli Wicks, Exchange Place Studios, Exchange Place, Sheffield, S2 5SZ, UK

Accepted payment methods

Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: not accepted

Please contact the seller if you have any problems with your order.

Payment

Payment:
-I accept all payment methods offered by Etsy.
-It is possible to reserve items, please contact me to do so. 
-Please note payment must be received within 24 hours on reserved items or I will have to cancel the reservation.

Shipping

Shipping:
Timescale for dispatching orders:
-All items in stock will be sent within 3 working days.
-If I cannot dispatch your order within 3 working days, I will get in touch and let you know when it will be dispatched.
-Please check individual listings for lead times on made to order designs.


Shipping methods I use for orders:
-Please note, ALL orders will require a signature on receipt and therefore cannot be sent to PO Box or Mail Receiving Centre addresses.
-I can only post to the delivery address you provide in your order details, no alternative addresses can be accepted by email or any other form of correspondence.
-UK orders: Royal Mail 1st class Signed For.
-International orders; if Royal Mail International Tracked and Signed is available for your country of origin, this service will be used. If not, Royal Mail International Signed will be used.
-International Tracked and Signed offers full tracking from dispatch to delivery.
-International Signed does not offer tracking outside of the UK, but confirms delivery.
-I will send your tracking number when I confirm I have dispatched your order. You will be able to then track your order via the Royal Mail website.


Time it could take for your order to arrive after dispatch:
-UK 1st Class Signed For: Royal Mail aim to deliver this service the next working day, including Saturdays.
-International tracked and signed: International services can be notorious for customs delays. Unfortunately, there is nothing I, nor the delivery service providers, can do to avoid these potential delays. Please remember, I am not responsible for any delays to your delivery due to customs. From my experience, I recommend anticipating delivery within 7-14 working days, however, this could be 21 working days around high traffic times of year (around Christmas time it’s closer to 14-21 days)



Customs and import taxes:
-You could be liable to pay customs or import taxes. I am not responsible for paying your taxes for you.
-You are responsible for any customs and import taxes that may apply. You should be able to get guidance from your domestic customs service as to what charges to expect.


Undeliverable Orders:
-If a package is returned to me because it is undeliverable due to an inaccurate shipping address provided by yourself, or if you don’t claim your package from the sorting centre, I cannot be held responsible.
-Under these circumstances, you will be responsible for the cost of re-shipping the package.
-Should your order be returned to me undelivered and you do not wish to have the package re-shipped, I will cancel the order. I will also cancel the order if your parcel is returned to me undelivered and you do not respond to notification of this within 3 working days.
-In both these instances, a refund will be issued for the value of the items ordered only. If you chose a shipping upgrade when you ordered, this upgrade will not be refunded as it is not standard postage.


Custom orders:
-I welcome custom orders, but I do ask that you contact me direct to discuss this. This allows me to have a fully audit-able trail of our discussions and to allows me to send you design suggestions and mock-up photos of your order throughout the design process.

Orders that get lost on their way to you:
-If your order is lost in transit, I have to assume that the contract for your order is terminated. In these circumstances, I will provide either a replacement item, or if this not possible, a refund. However, I am bound by the conditions of Royal Mail's policy regarding lost packages. Royal Mail do not consider a package lost until the below timescales have passed:

UK 2nd Class Signed For: 10 working days after due date
UK 1st Class Signed For: 10 working days after due date
UK Royal Mail Special Delivery: 5 working days after due delivery date/time

For information about potential shipping times for international orders, please see my Delivery Policy relating to delivery.

Undeliverable Orders:
-If a package is returned to me because it is undeliverable due to an inaccurate shipping address provided by yourself, or if you don’t claim your package from the sorting centre, I cannot be held responsible. Under these circumstances, you will be responsible for the cost of re-shipping the package.
-Should your order be returned to me undelivered and you do not wish to have the package re-shipped, I will cancel the order. I will also cancel the order if your parcel is returned to me undelivered and you do not respond to notification of this within 3 working days.
-In both these instances, a refund will be issued for the value of the items ordered only. If you chose a shipping upgrade when you ordered, this upgrade will not be refunded as it is not standard postage.

Privacy

Privacy:
This Privacy Notice describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can visit the Etsy Privacy Policy to learn more about its privacy practices here https://www.etsy.com/uk/legal/privacy

Information I collect:
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you are ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I need your information and how I use it:
I rely on a number of legal bases to collect, use, and share your information, including:
-As needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
-When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
-If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
-As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information sharing and disclosure.
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy: I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Service providers: I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Business transfers: If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws: I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data retention.
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.

Transfers of Personal Information Outside the EU.
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Mailchimp (mailing list), Dropbox (accounts), Yahoo Mail (email) and Google Cloud (email) are Privacy Shield certified.

Your rights.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access.
You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete.
You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object.
You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain.
If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to contact me.
For purposes of EU data protection law, I, Lilli Wicks, trading as Article Apparel, am the data controller of your personal information. If you have any questions or concerns, you may contact me at articleapparel [!at] yahoo.co.uk Alternately, you may mail me at:
Lilli Wicks, Exchange Place Studios, Exchange Place, Sheffield, S2 5SZ, UK
See this Seller Handbook article for a sample privacy policy you can customize for your shop.

Seller details

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