BINSTER's Shop Policies
Hello, Welcome to BINSTER
Thank you for visiting my shop.
All jewelry are of the highest quality,
And will be shipped in an elegant and presentable manor.
You can always contact me I'll be more than happy to answer all your questions.
*** I accept PayPal only ***
Please contact me if you have any questions about your order, Product information, or shipping.
You do not need to sign up to PayPal to use their service,
You can pay directly through their site using a credit card.
Here is a tutorial to help you through the checkout process.
International customers may be required to pay customs duty on some larger packages. Please be aware that any applicable customs taxes & duties are the responsibility of the recipient.
All orders will be shipped through Registered Airmail 2-4 business days after payment is cleared unless it is made to order item. Please note I do not ship on Fridays, Saturdays and on Israeli Holidays as the post offices are closed.
Shipment from ISRAEL takes up to 14 business days within Europe and 21 business days overseas.
There can be delays. It depends on your local postal services as well as the Israeli postal services.
As much as I want the package to arrive as quickly as possible to the buyer, and although I keep track of all shipped orders as part of my customer service - once the order has been shipped, I cannot be held responsible for delays caused by the postal services, security or customs checking or by Force Major. Of course, if such delay occurs, I will do my best to provide the buyer with any updates available from the postal service.
The order will be shipped to the address provided by the ETSY checkout unless specified otherwise.
I will not be held accountable in case incorrect address information was provided.
International buyers - please be aware that any potential
customs duties taxes or fees, are the buyer's responsibility.
If a shipment is rejected because of customs charges or refusal to accept delivery, the buyer will be fully responsible for any fee incurred, including international shipment and handling.
Delays in the postal service and during holidays sometimes occur.
Express International Shipping (EMS) is available for an additional charge, if you want the item to be shipped express please contact me by message PRIOR to purchase, so I can change the listing accordingly.
It usually takes3-5 business days to arrive and it costs around $25.
All items will be packed in a protective wrap for preventing any damage.
Please contact me if there is another method of secured shipping which is preferred by you.
PLEASE ENSURE YOUR ETSY ADDRESS MATCHES YOUR PAYPAL SHIPPING ADDRESS. I will always send the item to the Etsy address unless you ask me something different in message to the seller when checking out.
Refunds and Exchanges
It is very important to me that you are 100% happy with your purchase.
If for any reason you are not fully satisfied with the item upon receiving it,
Please contact me before you leave a neutral or negative feedback.
I will exchange it for another item of equal value from my shop or with shop credit.
The item must be returned in new and unused condition in its original condition and packaging.
Refunds will be issued for the price of the jewelry, not shipping costs.
Customer is responsible for shipping costs for return items.
I cannot be responsible for returns, that are lost in transit
back to me.
Returns and exchanges are only accepted if the item is sent back to me within 7 days of receiving it.
*I will refund Money via PayPal only, so please check for the refund sum in your PayPal account not in your credit card account.
**Regarding custom and Bridal orders: Custom orders and bridal orders are final and not returnable, unless an error occurred in my part or the piece is flawed.
Additional Policies and FAQs
I am always here for you!
i will assist you in any possible way, and do my best to make
You a happy satisfied client.
Please do not hesitate to contact me with any issue before, during or after you purchase an item.
I would kindly ask you to leave me an ETSY feedback because good positive feedback's are very important for me as a seller.
Enjoy your BINSTER work of art.
Last Updated November 8, 2013