Backtozero

Specialized in Wax seal stamp since 2012

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| 46,084 Sales | 5 out of 5 stars 5 out of 5 stars

Backtozero is a Star Seller!

Smooth shipping

Has a history of shipping on time with tracking.

Speedy replies

Has a history of replying to messages quickly.

Rave reviews

Average review rating is 4.8 or higher

46084 Sales

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Backtozero

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About Backtozero

Sales 46,084
On Etsy since 2012

Shop members

  • TC

    Owner, Photographer, Designer

    Design, create, photograph and ship products

Production partners

  • Tumbleweed Co

    Shenzhen, China

    Tumblewee Co is a small company specialized in laser cut since 2000.

Shop policies

Last updated on Mar 19, 2016

Shipping

See item details for estimated arrival times.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Secure options
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Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: not accepted

Please contact the seller if you have any problems with your order.

More information

Last updated on May 11, 2022

Frequently asked questions

Turnaround time

Turnaround time = Processing / Production Time + Delivery Time, which varies based on your location.

Our current processing time is about 1-2 weeks.
Standard delivery time is about 2 weeks.

Processing / Production Time

Please don't rush us! Good thing takes time!

We try our very best to ship out your order as soon as we can! The more orders we received before yours, the more time we need to process your order.

It usually take about 1 - 2 weeks to ship after your order been placed and the correct instructions / file(s) we received for custom orders.

You will receive a notification when your package is on its way.

Delivery Time

Orders with standard shipping usually take about 2 weeks to arrive once shipped.

Please be reminded that the time is estimate only, not a guarantee.

Once your order is shipped, we have no control over postal delays such as bad weather or customs inspections. However, we will gladly help you contact the post office to determine the status of your shipment.

Do I have to pay tax / duties?

It may be subject to import taxes, custom duties or other fees levied by the destination country. Any additional import taxes, custom duties or other fees for an order are the responsibility of the recipient.

How do you handle undeliverable packages?

When placing an order, please ensure that your shipping address is correct & complete. Your order's shipping label will be printed based on the address you provided. We cannot be held responsible for shipping to an incorrect, incomplete or outdated address. Additionally, we do not issue refunds for lost, unclaimed or undeliverable orders.

Can I change / cancel order?

Sorry, we are unable to cancel an orders once they have been placed / processed. Unless you're fail to send us a design that meets our requirements and there will be a cancellation fee. Or, unless you're demanding an unreasonable service, such as need by a date that fall out of our turnaround time. And you'll be charged a cancellation fee (fee varies).

Can you send my order without tracking / without signature required?

Sorry that to protect both of us, we ship all orders with tracking and for some countries package with tracking required signature upon delivery. If your tracking number starts with C, E or R, signature is required upon delivery.

Care instructions

Brass is a natural material, it will slightly oxidize and form a patina over time. This will not affect the clarity or impression of the seal. We recommend cleaning with either with lemon juice and apple cider. Buff the brass with a soft cloth dipped in the lemon juice or apple cider. Continue buffing to bring the shine back to your seal to your satisfaction.