An air of Paris. A real french Touch.
BagsSofissimaParis' Shop Policies
Welcome to my shop
Thank you for interest for fashion accessories Sofissima . I am stylist and creator of the brand . All my exclusive creations are made by myself in Paris, in small series, limited series, or even unique pieces. The fabrics used are home decor and fashion top-of-range .I pay a particular attention to the strength of the fabrics and other accessories (hooks,rings, magnets, yarns...), to the choice of colours and printed fabrics.
If you want other informations about my products ask me all necessary questions,it will be a pleasure for me to answer you despite my approximative English of which I apologize for. If you desire more additional photos for any item do not hesitate to ask me it too.
For a secured payment Paypal is the best way. It's very easy and you're not obliged to have an account, only a mail adress is suffisant.
For French people I accept checks if Paypal is not choosen by the customer.
Be careful to write a good and precise adress to avoid the loss of the package or a delivery time too long.
If you are a new Etsian this is a link which is able to help you for your first purchase and I hope the next!........................
Products are shipped from Paris by the French post in Colissimo International shipment (includes insurance + the recipient signing). The package gone , I will send you by email the tracking number to track your shipment on the site of the french post (La Poste).The reception is approximately 8 days to 15 depending on destinations. Most products are in stock and ready to ship. If the product is not in stock should add 5-6 more days to manufacture.
The bags are very well packaged in nice silk paper and well protected so that they arrive in good condition. However, I cannot be held responsible if a package arrives in poor condition because of the trip.In some countries the buyer will have to pay a Custom tax ; I am unfortunately not responsible of it. It's a pity but it's the law! I can't refund this tax.
Refunds and Exchanges
All Sofissima products are made with the greatest care and top-of-range french fabrics, benefit from 20 years of experience in sewing. Currently in France my return rate each year is about 0,35% on several thousands of sold bags and accessories. However, if you see a defect contact me by email and I will tell you how to return the product for repairing if it is possible or changing it with a new product. If the repair is not possible you will be refunded fully. I will refuse any refund for an abusive sending off a real defect (it is very rare) manufacturing. The warranty is 6 months and is valid for normal use. The guarantee will not be if the product is returned in soiled, damaged, torn and/or metal accessories broken due to improper use.
Additional Policies and FAQs
All my products, photos, designs and brand Sofissima are exclusive: they are protected against copying with the INPI French Institute ( Institut National de la Propriété Industrielle).
12, rue ernest Psichari
contact [!at] sacs-sofissima.com
Last Updated October 12, 2013