Let your imagination take flight
BarbedLotusDesigns' Shop Policies
Welcome to where reality is for people with no imagination.
We specialize in costume wings, origami favor boxes and garlands, bottled magics, ear cuffs, henna, and tinker with painting and sewing.
We do a lot of events and fairs throughout the year. If you would like to find out what we are up to check out our blog at www.barbedlotus.wordpress.com. There you will find our most recent bits of mischief, gift guides and features, tutorials, and an inside look at our processes.
Payment at time of order is preferred. We will contact buyers on unpaid orders 3 times (once by convo and twice by e-mail) and if no word has come back from you after 10 days we will cancel any unpaid order and relist the item (this includes custom orders that have been completed and can be sold).
No item will be shipped until payment is received. We start work on all custom or made to order items when they are ordered even if payment is going to be delayed to ensure it reaches you as soon as possible. Please be aware that e-checks on PayPal can take up to 5 days to process.
Due to the cost of making custom creations there are two circumstances in which we require a down payment. First is any custom order more than (not including shipping) $100 will need to pay a 25% down payment (again this percentage is based off the price minus the shipping). This is so we may get the supplied required as quickly as possible and begin work on the piece as quickly as possible. This is only applicable to custom orders. Any customer with a non-paying customer feedback will be required to pay a down payment covering the cost of materials before work on the piece will begin. We understand that on custom orders many prefer to see the completed piece before paying and we apologize for the inconvenience of this, but have recently had to cancel orders due to non-payment and have lost the cost of supplies not to mention the time to make the items. However, as stated this policy only applied to those who have a non-payment feedback on record. We understand that the non-payment may have been due to unexpected circumstances and hope those with such feedback will understand why we require the down payment.
Please make sure that your payment has cleared. We will wait a couple days before contacting you about non-payment (this is because some times e-checks take 3-5 business days to clear via PayPal and there is no sense nagging anyone over payment when it is PayPal taking their time :) ).
We do accept payment plans on any order over $50 total. As stated before we will not ship until full payment is received. Please let us know if you would like to use this option and select Money Order as the payment method upon check out. We will then send PayPal requests for the payment amounts on the agreed upon dates and once full payment is in we will ship and make sure Etsy knows you've paid.
We do accept trades, however if you do not have something we need or our build schedule is too full do not be offended if we do not accept.
Why is the shipping for our wings so much? Because the postage is so much. The shipping box cost us about $7 on average and each box is based off the dimensions of the wings with a 1.5" width and they weigh approximately 4lb once packaged on average. If you would like to double check the postage please go to www.USPS.com and enter in this info on their shipping calculator (our post office's zip code is 84401).
Rushed shipping is available. The price will vary on the order, and we pull our shipping estimates from USPS.com based off the destination, weight and package dimensions. Average shipping time is 1-2 weeks with regular shipping and 1-3 days with rush (we use USPS Express Shipping for our rush, which while they guarantee next day we have found this isn't always the case so plan 1-3 days not overnight). If you have paid for rush shipping and it does not arrive by the time designated by the post office we will refund the shipping.
Please include build time for made to order and custom items. These usually take 7 to 14 days. It may take less, but during October and May expect it to take 2+ weeks (we have a lot of ren faires in both May and October that involve travel, and October gets extremely busy for wings). Also shipping slows down during December. This is something we have no control over because it happens on the post office's end. We build all orders in the order they come in unless an item is being rushed, so please let us know if you need your order by a specific date so we may adjust the que accordingly.
During May, October and December we will publish a shipping estimate calendar in our announcements. This will include cut off dates for orders that we can guarantee by Halloween and Christmas. Please remember, we are a small business (there are only three of us) and everything is made by hand. We determine the cut off dates for these holidays based off prior year sales, shipping times and by our current order queue. The calendar will include dates for ready to ship and custom both with regular shipping and rush. We highly suggest ordering custom wings early for Halloween. We have been receiving orders for Halloween since April and the cut off for custom wings without rush shipping could be as early as the end of September this year.
No items are shipped until payment is received and no refund will be issued if an item is late due to delayed payment. If you need it by a specific date we recommend rush shipping. We make orders in the order they were placed generally, but include the date you need the order by in case we can shuffle the queue some. We will not pay the additional cost of expediting an order if rush shipping is not requested. If you would like to add rush shipping please add it to the sellers notes or convo us and we will send you an invoice for the additional shipping.
Shipping insurance and delivery confirmation can be added on request. Delivery confirmation is not available for international orders, unfortunately.
We will NOT mark an item as gift on a customs form. That is illegal, do not ask us to do it. We are not responsible for customs fees (in fact we can rarely even get the information on how much they will be until the item has arrived at the receiving countries customs office). We also have no power over how much the customs fee will be. Please be aware that if a purchase is sent back to us because you refused the customs fee we will not ship it back out without another shipping charge (and they do clearly mark on the form when the fee has been refused and when no one showed to pick it up so we know which happened). We will issue a refund on all orders (except custom pieces), minus the cost of shipping if the customs fee was too much and you had to refuse.
Pick-up and delivery are available for local customers within the Wasatch Valley. Delivery fee will depend on distance (we are out of Ogden) and will be between $5 and $10. Pick-up is free and can be from our home studio, or during an event we are at (such as the Utah Renaissance Faire and Fantasy Festival in early May or the Ogden 25th Farmers Market on Saturdays July through early October).
We try to do multiple shipping runs during the week, but can only guarantee that orders will be shipped by the following Friday due to the occasional day job and school conflicts.
Refunds and Exchanges
Full refunds are only available on lost or damaged items. The post office will not declare a package lost until 21 days have passed.
Exchanges and returns for a refund (minus the cost of shipping) are allowed within a reasonable amount of time and will be dealt with on a case by case basis.
If an item arrives late we will refund any rush shipping, but will only refund on the item itself if it is returned.
Additional Policies and FAQs
We love custom orders, and are by no means limited to the designs currently listed in the shop.
We are also open to trade, consignment and wholesale offers on a case by case basis. Please be aware that our busiest times of year are late April thru mid May and late September to the end of December, so this may effect our ability to do these during those times (there are only two of us and things really get hopping at those times).
Last Updated November 2, 2011