BeccaGraceStudio's Shop Policies
Welcome to BeccaGraceStudio! I am a new seller on the internet, but have been at the torch creating lampwork beads for almost 9 years and making jewelry for around twelve. I am a member of the Self Representing Artists of glass. ( SRA # A-64 ) I hope you will take one of my creations home to treasure. Thank you for stopping in to see my work!
* PAYMENTS *
I accept Etsy direct check out with a credit/debit card and PayPal Payments, it is not necessary to have a PayPal account to pay with a Credit/Debit card. PayPal only acts as a separate and secure payment processor, to ensure a safe transaction for both parties. I will also accept money orders if, your feedback is good. However the item will ship only after the money order is recieved and cashed. Payment for your items is expected to be sent within 3 days of your purchase.
* If you have not used Paypal before, here is an easy 4 step guide *
1. Click the PayPal logo payment button at your check out.
2. If you have a PayPal account, you will log in. If you don't have a PayPal account, you will enter all your payment information on a secure web page on PayPal.
3. Review your order and complete the purchase on PayPal.
4. Please return to the Etsy website if you are not automatically redirected to there.
* Sales tax is collected from all WA buyers and will be added in the Paypal checkout.*
* SHIPPING *
Please make sure your PayPal shipping address matches your address listed with Etsy. I ship to confirmed PayPal/Etsy addresses so make sure they are the same. Your order will generally ship withinn 2 business days after the payment has cleared. Made to order items will ship out after they are made, generally 7-10 business days. I will ship orders US Postal Service First Class Mail with a delivery confirmation or International Flat Rate Mail. Orders will be inside a padded box then put inside a padded bubble envelope to ensure thier safe arrival. Multiple orders may be combined in one package, *unless the order is exceptionally large*. Priority Flat rate boxes will be used to ship to Hawaii and Alaska.
Shipping within the United States $3.50 for the first item, and free for any added items that will fit into the mailer envelope. It will ship First Class mail USPS.
Shipping to Alaska or Hawaii, $5.75 for the first item and $0.00 for any added items, this will ship USPS Priority Flat Rate box.
Shipping to Canada is $5.50 for the first item, and free for any added items that will fit into the padded mailer envelope. It will be sent International flat rate.
Shipping to any other countries $6.50 for the first item and $1.00 for each additional item that will fit into the mailing envelope. It will be sent International flat rate.
*International orders can be held up in customs, so please be patient. Hopefully this will not be the case, but it is possible.*
Refunds and Exchanges
* RETURNS AND EXCHANGES *
I am happy to except returns and make exchanges within 7 days of the package arrival. Please contact me first to alert me of the return and the problem. Upon the arrival of the returned item I will refund the purchase price. Customers assume all the costs associated with shipping their purchases and returned items, with the exception of receiving the wrong order or faulty merchandise in which case I will gladly cover shipping cost.
Additional Policies and FAQs
It is my goal to make sure you have an enjoyable experience shopping with BeccaGraceStudio. I want you to be happy with your purchases and the customer service you receive. I will gladly accept feedback to help improve the service and meet the needs of my customers. Please feel free to contact me with any questions or concerns you may have.
Thank you for your business!
*** MADE TO ORDER BEADS ***
Any made to order beads will ship in 7-10 business days. They are not already on hand and will be made at the time you order. Please take this into account if you need a bead by a certain date, that there is a delay of 7-10 business days for all made to order listings. Any handpainted design is done by me so they may vary slightly from the picture, but I guarantee satisfaction...so rest assured. You will be sent a photo of the finished creation for approval before shipping.
I do custom work, but require payment in advance for the order. Payment shows your commitment to the order, as I will be committed to working on your custom project to make sure you are happy with the final result. You will be sent photos of the order for your approval before It ships. I aim to please!
I will reserve orders for 10 days maximum. At which time they need to be purchased. If at some point you change your mind, I need to know so I can change the listing. If you do not purchase the item after 10 days, or let me know you have changed your mind, it will no longer be reserved for you, and I will no longer reserve items for you.
* ABOUT MY WORK *
All of the lampwork beads are created by me in my home studio. Each bead is a unique piece of art. My beads are digitally kiln annealed at the time they are made to ensure the best quality and durability. I work in soft glass as well as boro and use high quality materials in my creations. Please keep in mind that they are glass, and need to be treated with care.
*They are not intended for children.*
I do my best to represent the true colors of my creations, however things can look differently on each monitor. Beads may appear larger in some photographs to show craftmanship and detail.
All of my listings have the measurements listed to help envision actual size.
1323 E. Chicago St.
Kent. WA 98030
beccagracestudio [!at] gmail.com
Last Updated April 3, 2013