BeeAndDaisy's Shop Policies
Hi there & welcome to Bee and Daisy...custom printable party decorations & invitations!!
Our philosophy is simple: Great parties should not be expensive! I believe that everyone should have access to beautiful, quality items without paying an arm & a leg for them.
Printable parties are a cost effective way to get unique decor & invitations. Whether you want something out side the box, designs that aren't in every party store out there, a way that you can design without spending too much, or a way to be green...Bee and Daisy printables are the perfect fit for you!
I design each clip, pattern, etc. personally. These are original designs, some dating back to 2004 when I created children's artwork. We have many new designs in the works so be sure to check back often!
We hope that you enjoy browsing our shop. Thanks so much for taking the time to read the shop policy! This will help avoid any misunderstandings later. Your purchase is your agreement to these policies, so please keep this in mind if you choose not to read through this page!!
© Copyright 2004 - 2014 & beyond BRM for Bee and Daisy. All rights reserved. Our items are for PERSONAL USE ONLY. No mass printing, forwarding, selling, commercial use, etc. You may not take out our graphics from the items for personal or commercial use in any form. Our items are copyrighted upon creation!
We will answer questions and complete orders on the following days and times.
•Monday through Friday:
9am to 3 pm
10pm to 12am
•Saturday and Sunday
(New Years Eve, New Years Day, Presidents Day, Easter, Mother's Day, Memorial Day, Father's Day, July 4th, Labor Day, Columbus Day, Veteran's Day, Thanksgiving, Christmas Eve, and Christmas Day. We may choose to close for other smaller holidays as needed, depending on our children's schedule.)
•Personal and Vacation Days
Only instant download decoration listings will be available for purchase during our vacations. Be sure to check the gray box on our shop home page (https://www.etsy.com/shop/BeeAndDaisy) for any delays or closing announcements prior to purchase. Messages and emails will not be answered during this time.
**All items will be available for purchase on weekends and holidays, but we will not be answering questions or filling orders during this time. Expect business to resume on Monday or the day after a holiday.
Payment is at the time of purchase. We accept paypal & credit card payments via etsy checkout only. Due to the nature of our items, refunds and exchanges cannot be honored. Once an item has been purchased, it is yours to keep!
Please note that if you pay with an echeck, your turn around time will not begin until paypal has sent the notification that your payment has cleared. US customers, this will usually take about 3-5 days. Customers outside of the US, please allow up to 2 WEEKS for paypal to clear your echeck (or more depending on your country). Your bank may show that it has cleared, but paypal holds these a little longer. To avoid this, use your paypal balance or credit/debit card for payment instead.
**Echeck purchases will not be able to access our instant download items until payment has cleared!! Keep this in mind when purchasing.
SHOP TURN AROUND TIMES:
Up to 3 days from the time I receive your wording & photo. We cannot complete the order until we receive this.
Instant download. Expect a link to your purchase to be emailed to the email address on your etsy account from postmaster [!at] crafthub.me within moment of your purchase. You can also go directly to http://etsy.crafthub.me/orders and enter our shop name (BeeAndDaisy), your order number, and the email address listed on the order. Remember, you will need to enter the exact email listed so if you have an out of date or incorrect email update it prior to purchase!
Up to 3 days from the time I receive your name & age/letter. These will be sent via email & are not found on the instant download page.
Up to 3 weeks plus shipping time (see listing for exact times)
Allow 2-3 days.
You can find our rush invitation order at the following link: https://www.etsy.com/listing/163832400/rush-order-listing-for-printable . Purchase this listing instead of our standard $15 invitation listing for 24 hour turn around time from when we receive your info and photo. We cannot complete the order without this info. If the rush order is not listed, we are unable to accept rush orders at this time.
**Remember that weekends and holidays do not count towards turn around times! This applies to invitation and personalized upgrades and start when all info is received, not from when the order is placed.
Sent on: Receive by:
(Holidays, add one day to the above)
Refunds and Exchanges
Due to the custom & digital nature of our items, we DO NOT offer refunds, cancellations or exchanges. No exceptions!!! Please keep this in mind & make sure that you are purchasing the correct listing and that you are aware of our turn around times. Etsy does place a tab under the listing photos with our shipping and policy listed and we also link the shop policy in every listing as well.
Invites, be sure that you let us know if you notice any errors on our part. If you do not mention this, we will take your silence to mean that everything looks correct & you accept the invite file as is. If you find an error after printing, we are sorry, but we do ask that you proof carefully. It was up to you to let us know right away...we will not offer a refund of your purchase price or payment for printing!
For printing upgrades, please be sure that you have checked your proof carefully for any mistakes. Once you have given your approval, we cannot offer you a refund or reprinting unless you purchase the upgrade again. Sorry for this, but it is up to you to determine that the information you have given is correct!
REVISION FEES -
•Our Error - Free
•1st Revision of wording NOT due to our error- Free
•Additional revisions of wording NOT due to our error - $2 per revision
•Photo Switch - $2 per change
•Non-Photo to Photo after order is completed - $8
•Invite size switch after order is completed - $8 (ie:4x6 to 5x7)
(Revisions are for changes on 1 invitation, not to complete an additional party invite)
Certain designs with complex wording or font styles will be changed when the wording is not the same or does not flow as the sample shows. Be aware that you can choose your wording, but if you do not stay close to the line allowance, your invitation will be adjusted to fit your phrase in. Also, longer or shorter names may appear differently than the name in the sample. We apologize, but this cannot be helped. Please know that we will do our best to create the best possible looking invitation for you no matter the wording used!
Thanks for understanding!!
Additional Policies and FAQs
These are the answers to frequently asked questions on our shop policies. Feel free to contact us if you do not see the answer to your question listed here!
*Q: Do you take custom orders and requests for changes to items?
A: POSSIBLY...depending on our current work load. Please check our shop homepage announcement to see if we have posted a "no custom order" note. If not, please contact us to see if we can schedule your request. We will only take a certain number of custom orders & change requests per week so please BOOK EARLY!! If we can take your request, please allow up to 7 days turn around time for completion.
Color Change Fees & Custom Design Prices -
•Invite Font color change (1 color only - no rainbow effects) - $5
•Invite Switch clip art to another style premade invite - $5
•Invite Font style change - $5
•Invitation color change - 1 color $3, 2 colors, $6, 3 colors $9
•Decor color change - 1 color $10, 2 colors $15, 3 colors $20, etc
•Decor clip art switch - $20
•Custom Invitation Design - $25
•Custom Decoration Set - $50 (includes letter pennants, patterned pennants candy wraps, drink wraps, party welcome sign (8x8"), 2” circle labels, favor tags, thank you card, pattern papers, large motif sign (8x8"), blank folding label, party hat, favor box, snack box, & pinwheel)
*Q: Do you make proofs of invitations prior to purchase?
A: No, we do not. Proofs are only sent after you purchase. This is a courtesy to our current purchased orders because we like to keep turn around times to a minimum. Adding in additional proofs for items that may or may not be purchased will slow our times down & raise our prices.
* Q: What is your default size for invites & decor?
A: Invites can be made in 4x6 or 5x7, unless otherwise stated (ie: 4x8). Decor items are formatted to print on a standard 8.5x11 sheet, unless otherwise mentioned in the included instructions. If you prefer, I can add two 5x7 or three 4x6 invites onto 1 letter size (8.5x11) sheet for better use of your paper...please request this at the time of purchase or the single file will be sent alone. Remember, the invitation size that you choose at check out will be used on the letter size file.
*Q: How many invitations will I get?
A: Our invitations are sold as digital/printable files. This means that you will be able to print the amount that you need. If you don't want to print the invitations yourself, take a look at our printing upgrades that you can purchase in addition to the invitation design listing. https://www.etsy.com/shop/BeeAndDaisy?section_id=10345702
*Q: How many of each item will I receive in your decoration collections?
A: Our decorations are sold as digital/printable files. This means that you will be able to print the amount of each item that you need. You will receive one file for each item listed, but the quantity on that file will depend on the item. Print as many or as few of that item as you will need for your party!
* Q: How and where do I send my info to you?
A: You can send it to my email address or in an etsy convo message. You will find the email address within the invoice message after purchase. Just scroll down on your order to find this message.
Emailed orders are completed faster than those sent etsy messages. This is because only customers can email me. Etsy messages will contain lots of questions from potential clients that I must get through as well. I only read etsy message once a day, but email is always open.
* Q: How will I receive my invitation or personalized upgrade order?
A: We will email your order to you from the email address listed in your purchased order invoice. Please be sure that you add this email address to your contacts so that your provider does not flag us as spam or block the email.
* Q: How will I receive my decoration collection order?
A: Simply follow the instructions that we mention in the listing that you purchased or listed above in the shipping section. Please allow about 5 minutes after purchase for the order to process. They will be ready for you to download, unzip, and print after purchase...no need to wait!
* Q: What is included?
A: You get everything that is mentioned in the listing. I give a detailed description for each item, so please be sure to read it in full. My listings may not show everything included, but you do receive them! The samples are there to show the patterns & clips. Remember that these are digital files, and nothing will be shipped.
* Q: What do I need to make these items?
A: Simple craft items & the ability to cut, paste, and use a hole punch! It's really that simple! I give you detailed instructions with your purchase. Basic items needed are scissors, paper/cardstock/photo paper to print on or a printing service, glue or paste. Other items that customers may choose to use are: hole punch, 2" craft punch, ribbon, toothpicks or similar. It's up to you, depending on which items you choose to use. It's easy to do...even my 6 year old has helped with the items before!
* Q: Can I resell the items?
A: NO!!! My designs are protected by copyright laws so please do not think you can purchase & make a few bucks off of my hard work. If you are interested in selling digital items, please purchase your own design software and spend the time creating one of a kind items...don't copy other's work. This includes licensed characters...this is also against the law!!
* Q: Do you sell commercial license?
A: No, sorry! No one is allowed to profit from my desings in anyway.
* Q: I'm a professional party planner. Can I use your items at my party?
A: Only if you or your customer purchases the items for you to use at their event ONLY! You may not use my items at multiple parties or profit from my designs in anyway. Please remember to credit & link back to Bee and Daisy if you post photos to any website, blog, social media, or any other public viewing.
*Q. Your vintage collection is adorable! What is the copyright info for these?
A. I only use public domain images for my vintage collection! These are copyright free when I receive them. However, after I restore and change them, the new image is now copyrighted to me. The old image is still public domain, but once I have altered it, the altered image that I use cannot be resold or copied.
*Q. Should I go by the photo or the description?
A. Please go by what is stated in the description, not shown in the photos. While most listings will show the listed items, there are some listings with photos sent in by customers showing their party. The customer added in many other items that are not included or items that were upgraded at an additional cost. Only go by what its stated within the listing & if you have a question on an item, please ask.
*Q. What resolution are your items?
A. I create the items at 300ppi. Please send a photo that will be able to have the ability to be lowered instead of enlarged. I am not responsible for low quality photos that are sent in. Poor quality or low resolution photos will not print properly. For invitations try to send in a photo that is at least 2000 pixels wide.
*Q. What format are your items in?
A. Invitations come standard as jpg, but you can request a pdf if needed. Decorations are only available as jpg files at the current time. We may switch to pdf in the future, but they are not available at the current time. No format choice is given for our decorations collections, no exception.
*Q. Can I send in a professional photo?
A. Yes, but only if you have written permission to use that photo. I am not responsible for customers that use copyrighted material without permission. Submitting the photo is your agreement that you do have permission to use it or are the photographer.
*Q. Can I print at a professional printer?
A. Yes, you can print at any printer of your choice. However, I am not responsible for printing or the finished product. I design the items at a high resolution so they will print clearly and correctly if our instructions are followed. Please be aware that you will need to save the items to your personal computer and then upload them to the printer's website or bring them in on a disc/drive. You may not save the items on any public computer.
*Q. Is the color on the screen the color that will print?
A. Monitor and printer settings do vary so the color that you are seeing on the screen may not be the color that prints out. We are not responsible for these settings.
*Q. Can I print at full bleed / with a safe area?
A. Our items are NOT designed to be printed with a safe area. If you choose to print this way, we are not responsible for the outcome. If you know before that you are going to be printing with a company that requires full bleed or a safe area, please let me know & I can design it with this in mind for an additional $5.
*Q. I didn't notice an error until after I printed. Can I get a refund?
A. No. It was your job to proof carefully. Even if it was our error, you are required to let us know if any errors have been made. ALL sales are final.
*Q. It's been 2 days since I sent my message. Did you get it?
A. I work in the order that they come in, so please be patient. There are times when I cannot respond until your order is being filled. I am not ignoring you…I just haven’t worked my way to your message yet! This goes for questions as well. We often get 50-100 emails & questions in a day. I am not able to answer them all & complete orders each and every day. Sending messages multiple times will only slow your response time because this sends you back to the top & I work from the bottom up.
*Q. Can you confirm that you received my order, message, or info?
A. Many times we cannot due to our high order or message volume. We often do not see your info until we are completing your order. If you see your etsy message & your order in your account, then we have it. Please allow us the chance to get to it. Asking us where your order is before the stated time is up will only cause you to be frustrated & your order slowed while we answer your messages. For the same reason, we do ask that you have the correct info when you send it to me. We may not see a message with updated requests/info until after we complete your order.
*Q. Can I post photos of your items online?
A. Sure, but please give credit where credit is due. If you post photos to a website, blog, etc be sure that you credit Bee and Daisy for the design & link back to our etsy shop. Please do not claim the work as your own!!
*Q. Can I buy just the clip art or the patterned papers to use on my own?
A. I do not sell Bee and Daisy clip art or patterned papers alone. Invitations and Decor are sent completed and as flat, non-editable files unless clearly stated within a listing. This is to avoid reselling of our items or use for multiple parties. Commercial license is not given in any form. Our clips and patterns may not be extracted in part or whole. Items may only be used as we designed them.
*Q. What does it mean to unzip the decorations?
A. This is simply extracting or removing the individual files from a large file containing all of the compressed items. We zip (or compress) the items because they are designed at a large size and we included so many items in our collections that the original size of these items is larger that upload limits. In order to allow you to download them faster and to stay within upload limits, we have zipped the files. Unzipping is simple, fast, and with our suggested software and software trials…free! Have a detailed question? Just ask!
If your question has not been addressed, please feel free to send me a message! I look forward to working with you.
I am human and mistakes do happen on occasion. However, please do give me the consideration & kindness that you would expect. I do try my best to make each customer happy, as long as it is inline with the shop policies and the listing description. Please do not leave poor reviews because you are unhappy with a policy or failed to read our listings and ask questions prior to purchase. Your purchase is your agreement to these & that you did read this page in full. If you do not agree to our policies, please purchase elsewhere.
© Copyright 2004 - 2013 BRM for Bee and Daisy. All rights reserved. MY ITEMS ARE FOR PERSONAL/NON-COMMERCIAL USE ONLY. You may not share, resell or allow public access to the files or the printed images in full or in part. Your purchase allows you to use my products for your personal party only. Multiple party use is not allowed. My work is copyrighted and therefore any sharing, forwarding, reselling, allowing public access, or copying is prohibited and against the law. Please respect my work & follow these guidelines. If you cannot, please purchase elsewhere.
Last Updated April 14, 2014