BetweenTheWeeds' Shop Policies
All my items are lovingly hand painted and hand crafted by me. This means there can be some differences between the pictures and the actual item. I try hard to keep these differences limited. The handmade nature of my items ensures you are receiving one of a kind functional collectable art works.
I'm an email convo-friendly person. So don’t hesitate to write if you have any questions or requests or just want to say hello! It will put a smile to my face!
I accept PayPal. Payment expected at time of purchase or receipt of revised invoice (if requested).
You do not need to have an account with Paypal!
FOR THOSE WHO DON'T HAVE A PAYPAL ACCOUNT:
Just click the PayPal button when you go through the checkout and look for the link to pay with your credit card! On the lower left there is a small link that says 'pay by credit card'.
If you want a little how-to on how this works, please go here:
Payment made through PayPal:
Payments are processed through PayPal in U.S. dollars. A PayPal account is not necessary to process your payment. Simply use a major credit card at checkout.
Orders will ship via United Stated Postal Service (USPS). In case you need something urgently, please let me know after your purchase.
* If your order is "ready to ship" I'll mail it out within 24 hours.
* If it's "made-to-order" I'll have to charge expedited production fee of extra $15 plus Express shipping cost (if needed).
If you go to ‘your Etsy’ on the top of the page and click ‘purchases’ on the left side of the page, the status of your purchase will tell you if the item has been shipped or not.
I re-use and recycle at lot of shipping materials and use bio-degradable packing popcorn.
* All US domestic packages are shipped via Priority Mail. The Domestic shipping cost is estimated based on the furthest zone from me. That said, I ALWAYS refund the extra shipping cost if it comes out to be grossly over estimated for your location. I DO NOT make money off the shipping cost.
* The international orders are shipped via First-Class Mail® International Package, which is the cheapest option but DOES NOT provide tracking or insurance. If you would like those features, please contact me so I can update the shipping cost accordingly for your order.
****** I pack my items with extra care to make sure a safe and sound transit. I am NOT responsible for lost or damaged packages due to mishandling by the post office. *******
Because of their seller protection policy, I am now only shipping to the address listed on your PayPal account.
Please be sure that the provided address is correct or contact me if there is an error. Items returned to me due to an incorrect address will require repayment of the shipping costs in order to have them re-sent.
I do not include any receipts or invoices.
Shipping price includes shipping and handling.
I am not responsible for customs or taxes some countries may have.
Refunds and Exchanges
Please note that colors may vary slightly on different computer monitors which is beyond my control.
Please read the descriptions carefully as I do not accept returns unless there was a mistake on my part. Exchanges can be made within 7 days of receiving your order. Shipping is non-refundable and buyers are responsible for all shipping costs.
All items are carefully packaged to prevent breakage. However, if an item reaches you in a damaged condition, I will gladly exchange it for a replacement for a similar item of equal value. I do require photographs of the damaged item. The buyer is responsible for re-shipping a new item.
Additional Policies and FAQs
I read all my feedback and would love some from you when you receive the item. This will assure me of receipt and your happiness. Many thanks.
I always worry about my items when they are in the post so it would be nice to know if the package has reached you.
If you're buying a gift for someone please keep in mind I wrap all my work in brown craft paper at no additional cost. If you would like a gift card enclosed with a message I am glad to do this, just let me know in the 'message to seller' when you check out.
I can also ship direct to your gift recipient & add a little note so please write the message you want to be included in the 'message to seller' when you check out.
CARING FOR YOUR NEW FAIRY HOUSE
All my houses are unique and custom crafted for the fairy living in the house. Woodland in nature is handmade from building the base to decorating the interiors. Nature inspired woodland sculpted art can be used outside or in. If placed outside expect only 1 maybe 2 years before the environment plays its part. Will last much longer in and mist the houses, this keeps them from drying out. Keep out of direct sunlight.
CARING FOR PAINTED FUNITURE
Functional Painted Furniture is maintained with a light buffing of butcher or fine bees wax once a year. Use a damp cloth to clean. Buff with a soft dry cloth to bring the sheen back. My finishes are to last generations.
I love doing custom orders!
Please contact me with your requests. Special orders are priced accordingly and cannot be returned or exchanged.
I can custom paint and custom make almost anything. If you saw something but it sold let me know. Contact me if you have any questions.
I am always open to discuss wholesale orders. But I often do not accept these, as I spend most of my time focusing on, one-of-a-kind works.
My home and studio are smoke free environments.
I do have a Standard Poodle which loves to watch me work but Poodles are non-shedding and allergy free.
Thank you for visiting my studio and fairy shop.
Visit my WEB SITES @ http://laurierohner.com and http://betweentheweeds.com for more information.
Laurie Rohner retains all copyrights on images.
Copyrights are not transferable with sale.
Last Updated September 6, 2013