Quality Pet Accessory Designs
BitsOHeaven's Shop Policies
Welcome to Bit's O' Heaven. I hope you'll find many bit's of heaven here.
I accept Paypal.
I ship via USPS. I use first class, Parcel Post & Priority depending on cost. I want to keep shipping cost as low as possible. I charge the cost to me including a small amount to cover the cost of shipping supplies. I reuse boxes & packing materials as much as possible. If you need an item more quickly convo me & I will be glad to give you a quote on priority or Express Mail. I am happy to combine shipping. If you have a large order please convo me so I can make adjustments & give you a more accurate shipping cost.
I am happy to ship internationally. For your convenience I'm updating shipping cost to include the countries I ship to most frequently. If I haven't included your country Convo me & I will determine the cost of shipping for you.
In an effort to keep shipping cost as low as possible I ship in envelopes. So all pet hammocks, cage liners, & cuddle cups will be shipped in an envelop if it fits. Shipping for other items will be determined on an individual basis.
Insurance: We all know that sometimes things get damaged in the mail. I am not responsible for the items once they leave me.If you would like insurance convo me & I will let you know the cost according to the USPS.
All glass items are insured this is included in the shipping cost for the United States.
If you are outside of the US I will check on costs for insurance if you want it. In some countries there is a minimum value of the item being shipped. If the item falls below that amount it can't be insured.
Refunds and Exchanges
Hand Made: I take great pride & care with my hand made items. I describe them as accurately as possible & try to provide pictures that accurately reflect the item. I always want you to be delighted with your purchase. If for any reason you are unhappy convo me. I generally accept returns with in 2 wks. The item must be the original unused condition. I will refund the cost of the item and the original shipping cost excluding expedited shipping cost. I do not cover return shipping costs.
Vintage: Due to the nature of vintage items all sales are final. I make every effort to describe my vintage items as accurately as possible & reflect the condition in pictures. Customer satisfaction is important to me so please convo me if a problem arises. I am not an expert so feel free to convo me with questions prior to the purchase.
Additional Policies and FAQs
Custom orders: I happily accept custom orders on hand made items. I have a large stash of fabric so if you see an item made from a fabric that you would like but want something different or would like to add more pieces convo me & I will let you know if I have more or if I can get more of that fabric. If I don't have what you want in a fabric you like I'll be glad to try to provide what you are looking for. If the fabric you select is in excess of my normal fabric cost I will include that amount in your purchase price. Shipping cost will also be reflected in that cost if I have to pay for shipping.
Most of my handmade items can be made in a different size except the Pup Tents. If you can provide measurements most likely I can make it.
Cage liners: measure carefully what I make is dependent on the measurements you provide. If you need a liner with a ramp opening I will need measurements of the opening & a diagram to be sure it is in the proper place.
The length of time it takes to get an order is dependent on how many orders I have & the number of pieces in the order.
When a custom order is placed I will create a reserved listing for you. Custom items are made when payment is received. If you have not purchased a reserved listing & have not contacted me with in 7 days the listing will be deactivated. So if you can't purchase in the 7 day time frame convo me so I know when you can purchase the item.
My work environment: I work in a dedicated area of my home. My home is smoke free. I am pet friendly I don't allow the pets in my sewing room.
Vintage items are stored away from the pets. I don't buy vintage items that smell of smoke or have pet odor.
Last Updated March 12, 2012