Fun accessories for stylish people
BlackCatStitches' Shop Policies
Thank you for supporting my little business! I have always been a creative person and love expressing that creativity through crocheting and sewing.
Everything in my shop is handmade by myself, but I do accept creative input from Penny and Cooper, the two black cats, also known as The Bosses.
I accept payment via Paypal.
I know it's long, but please take a moment to read before purchasing. :)
Approximate Ship Times (from date of shipment):
Within Canada: Approximately 5-7 business days, on average*
To the USA: Approximately 7-10 business days, on average*
Overseas: Approximately 15-20 business days, on average*
*These are estimates based on my experience and are not to be taken as a guaranteed amount of time for your package to arrive.
I ship via Canada Post Surface Mail or Letter Mail in Canada and to the U.S. All overseas orders are shipped via Canada Post Air Mail. I usually do not ship with a tracking number. The cost of shipping with tracking is quite expensive (the Rosie Wrap jumps from $2.75 for ground to $16.50 with a tracking number in Canada, for example). But, if you would like a tracking number and are okay with paying the extra, just let me know before purchase and I will add it to your bill. :)
Please note that I do not have any control with how long it will take your item to clear customs, if you are ordering from outside of Canada.
The shipping charges do not include any customs or duty charges that may be due in a particular country. Black Cat Stitches has no control over those charges and they are the sole responsibility of the person placing the order.
Refunds and Exchanges
No refunds on eye/sleep masks given the nature of the product.
I will give refunds on items that are still in pristine, brand new condition. The buyer pays for return shipping.
I do want you to love your item you purchased from me, if you are unhappy with an item, please communicate with me, and I will do my best to resolve the problem.
Additional Policies and FAQs
PLEASE NOTE: All pieces are created by hand, so no two items are identical. That’s the beauty of the product! Please allow for slight variances from what is shown in the made to order photos.
Lantzville, BC, Canada
Last Updated November 11, 2013