BoxEleven's Shop Policies
welcome to my shop.
all my items are hand made in my studio in haiku, maui.
PayPal + Gift Cards are accepted.
please pay for your item(s) as soon as you have purchased it. thank you.
remember to make sure that your PayPal shipping address is correct, because that is where your package will be shipped. if you wish to have your item(s) shipped to a different address, let me know in "message to buyer".
i ship USPS first class or priority, though because i'm located in hawaii, it may take a couple extra days to get to the US mainland or any other countries.
buyer is responsible for any customs charges.
*i love to gift wrap, so your item will probably arrive accessorized with a card of some kind, or perhaps a colorful ribbon. if you would like your package to be sent as a gift, in "message to buyer" please include the gift recipient's address and a short personal note (ie, Happy Bday! love, your favorite niece) + i'll make it pretty. feel free to send me a convo with any questions.
Refunds and Exchanges
i hope you love your box11 goodies!.....but, if for some reason you don't, please convo me right away.
for a full refund, except shipping charges, please follow these directions:
items must be unworn/unused, and in the perfect condition you received them in. please send me a convo right away if you are dissatisfied + wish to return an item. feel free to reuse the packaging to send the item back to me....i do ask that you return it within 1 week after receiving your item(s).
*unfortunately, i can't refund shipping costs.*
Additional Policies and FAQs
thanks for buying handmade!
Last Updated February 7, 2013